M-Files Reviews & Product Details

M-Files Product Details

M-Files is the leading document management platform designed to enhance knowledge work automation by streamlining processes and improving efficiency. This comprehensive solution addresses various aspects of document management, including document creation, workflow automation, external collaboration, enterprise search, security, and compliance. With the added functionality of M-Files Aino, its advanced generative AI capabilities, M-Files is positioned to transform how organizations manage their information and workflows. With M-Files, organizations can improve process efficiency by 70%, save documents 65% more efficiently, find information 50% faster, and reduce business risk by 20% with a 294% return on investment. The platform's innovative metadata-driven architecture is a key differentiator, allowing organizations to categorize and organize documents automatically. This feature significantly reduces information chaos, enabling knowledge workers to locate and utilize information more effectively. M-Files also includes an embedded workflow engine that automates repetitive tasks such as document approvals and notifications, which helps streamline operations and ensures timely completion of tasks. By integrating seamlessly with Microsoft applications, M-Files facilitates real-time collaboration among team members, ensuring that everyone has unified access to enterprise data without the need to switch between different software. M-Files is particularly beneficial for organizations looking to enhance process efficiency and maintain high standards of security and compliance. The platform automates critical functions such as access rights management, audit trails, and compliance checks, thus safeguarding sensitive information and ensuring adherence to regulatory requirements. This automation reduces the manual workload on teams, allowing them to focus on more strategic tasks. Furthermore, M-Files provides collaboration tools that support secure document sharing and version control, enabling teams to work together effectively, even with external partners. The impact of M-Files on organizational performance is significant. Users can expect to improve process efficiency by up to 70%, save documents 65% more efficiently, and find information 50% faster. Additionally, M-Files helps reduce business risk by 20%, contributing to a remarkable return on investment of 294%. By leveraging the platform's capabilities, knowledge workers can enhance collaboration, streamline processes, and uphold rigorous security and compliance standards, ultimately driving better business outcomes. In summary, M-Files stands out in the document management category by offering a robust, metadata-driven solution that integrates advanced AI and automation features, making it an invaluable tool for knowledge workers across various industries. Experience M-Files yourself by taking our free 30-day trial. With four different trial solutions to choose from, you can explore M-Files in the way that best fits your business goals. Our General trial offers a broad introduction to M-Files and the benefits of knowledge work automation, while tailored industry trial solutions take a deeper dive into key use cases within Wealth Management, Manufacturing, and Energy & Utilities. Start your free trial: https://bit.ly/3Fnkdh2.

Product Website

Seller

M-Files Corporation

Discussions

M-Files Community

Languages Supported

Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Macedonian, Mongolian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

M-Files is a global leader in information management. The M-Files metadata-driven document management platform enables knowledge workers to instantly find the right information in any context, automate business processes, and enforce information control. This provides businesses with a competitive advantage and substantial ROI as they deliver better customer experiences and higher-quality work with lower risk.

Overview by

Ana Hasbun

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

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M-Files Integrations

(16)

Verified by M-Files

M-Files Media

Search functionality

User profile

Permissions

Process maps

Pinned items on M-Files

M-Files Demo - M-Files integrates seamlessly with Office365

M-Files seamlessly integrates with Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, SharePoint, and Teams.

M-Files helps knowledge workers work smarter with metadata-driven architecture, automation, enterprise search, and GenAI (M-Files Aino)—boosting efficiency, security, and compliance while eliminating information chaos.

Enhance your Microsoft Copilot Experience - Antti Nivala, Founder and CEO of M-Files, tells how he uses Microsoft Copilot and how our customers benefit from M-Files Connector for Copilot.

Berggren is a full-service intellectual property law firm with a long history of using M-Files. In this video Mikko Pippuri tells how Berggren is using M-Files and how it has helped the company in their business for over a decade already.

TTI, Inc. is a specialty distributor for electronic components with revenue of 9.9 billion US$ in 2023. With its success in sales processes, customs clearance, and quality management, M-Files has established itself as a central platform.

With M-Files, CENTILLION was able to achieve a significantly faster document approval process, free up personnel's time to other projects and increase customer satisfaction.

Official Downloads

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eBook: Unlocking the Value of Knowledge Work Automation

G2 reviews are authentic and verified.

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KM

Konjengbam M.

BDR

Financial Services

Mid-Market (51-1000 emp.)

10/17/2025

"User-Friendly, Efficient, and Seamless Integration with Core Platforms"

4.5/5

What do you like best about M-Files?

I love M files for its user friendly interface. Its ability to arrange files using the metadata make its more efficient in managing files. It in turn allows us to find files among thousands of files more faster and easier. Its integration with various core platforms like outlook and share point makes this platform more better. It is a simple yet powerful platform which also actively contributes to the efficiency and effectiveness of the overall workflow by improving productivity while allowing access to stored critical files on time. I am satisfied with the overall performance of this application. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

I love most parts of this platform but I wish that the mobile application was as efficient as the desktop application. I also wish that the price was a little cheaper with more varied options of subscription. Review collected by and hosted on G2.com.

KB

Kendra B.

Sr. Records Management Specialist

Enterprise (> 1000 emp.)

9/18/2025

"M-Files Review: Pros, Cons & My Take"

3/5

What do you like best about M-Files?

M-Files makes it incredibly easy to find documents based on what they are instead of where they’re stored. The metadata-driven search eliminates wasted time digging through folders and ensures there’s only one version of the truth. I also like the built-in workflows for approvals, version control, and audit trails, which are critical for compliance. Integration with tools like Microsoft Office and Teams keeps everything in one place. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

The biggest challenge is the learning curve. Users who are used to traditional folder structures can struggle to adjust at first. Configuring metadata and workflows also takes planning. If it’s not set up well from the beginning, things can get messy. It’s powerful, but sometimes almost too customizable. Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

M-Files solves the problem of document chaos. Instead of duplicates across shared drives or email, there’s one central, secure version of every file. It has helped improve compliance by tracking every change with a full audit trail. Workflows streamline approvals for contracts, HR docs, and invoices, saving time and reducing errors. Permissions based on metadata ensure only the right people see sensitive files, which has been a huge benefit for governance and security. Review collected by and hosted on G2.com.

GK

Gaurav K.

Devops

Mid-Market (51-1000 emp.)

6/19/2025

"Finding my files easily with M-Files"

5/5

What do you like best about M-Files?

M-Files has a few features which are not available in other tools for file managing. It is easy to find my files with it as it allow me to find my files with and names and content of the files as well. The hierarchy of files can be customized according to our needs. Our team uses it to store our important files with next level security. It is easy to implement it in our systems and clouds. Customer support is just a mail or phone call away. We have been using it manage our most of the files. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

There is nothing specific which I dislike about it but user interface could have been better. Review collected by and hosted on G2.com.

KH

Kai H.

Professional Services

Mid-Market (51-1000 emp.)

5/23/2025

"M-Files good stable DMS - very easily customizable"

4/5

What do you like best about M-Files?

M-Files hits the nail on the head perfectly. With its modern metadata-driven design, it is perfect for combining with AI. Additionally, M-Files can be easily adapted to any industry, even without programming knowledge or service providers. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

M-Files is a pioneer for the cloud. This often leads to problems, especially in Germany. New features first come to M-Files Cloud and only later to M-Files on premise. Review collected by and hosted on G2.com.

RB

Roni B.

Development manager

Mid-Market (51-1000 emp.)

10/14/2025

"Great Scalability and Integration, but Metadata Structure Needs to be carefully thought"

4/5

What do you like best about M-Files?

Scalability and integration possibilities to many crucial services

Easy to start using the system

Possibility to make low code upgrades without M-Files help

Proactive customer support that helps you keep moving forward Review collected by and hosted on G2.com.

What do you dislike about M-Files?

As you progress with M-Files, you might find that the original metadata structure requires adjustments or updates along the way. Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

Quickly locating the correct, up-to-date documentation and keeping it organized and easy to access is essential. This leads to significant time savings during critical moments in power plant maintenance. Ensuring that documents are not scattered in multiple copies helps maintain the safe operation of the power plant. Review collected by and hosted on G2.com.

MZ

Madiha Z.

Customer Experience Leader

Small-Business (50 or fewer emp.)

6/18/2025

"Now I don't need to waste time searching for files, instead M-Files does it all for me now"

4.5/5

What do you like best about M-Files?

What I appreciate most about M-Files is how it turns document chaos into clarity. Its metadata-driven approach is a game-changer—no more endless folder digging—just a quick search and I have what I need. Compared to other platforms I’ve tried (like SharePoint or DocuWare), M-Files feels more intuitive and agile, especially when it comes to workflow automation and metadata tagging. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

The initial setup was complex and felt overwhelming at first. There’s definitely a learning curve—especially for people who aren’t familiar with document management systems or aren’t very tech-savvy and I also feel their mobile app could use some improvements especially for offline access. Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

Before M-Files, I was constantly hunting for files in network drives and email threads; now, everything is centrally stored, indexed, and easy to retrieve. It's streamlined our approval processes and reduced the “I didn’t see that document” excuses to zero—everyone knows exactly where things are. We’ve also cut down on paper and improved compliance, which was nearly impossible with our older filing cabinets and patchwork of Dropbox and emails. Review collected by and hosted on G2.com.

MJ

Moriessa J.

Customer Service Representative

Small-Business (50 or fewer emp.)

10/16/2025

"Efficient and Organized, but Needs Smoother Performance for Large Files"

4.5/5

What do you like best about M-Files?

As a payments agent, I appreciate how everything is organized in one place and easy to locate. This setup helps maintain a smooth workflow, enhances accuracy, and ensures that all actions are fully traceable. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

I’m not a fan of how it tends to lag when searching for large files, and I also think it’s not particularly beginner-friendly. Other than those issues, though, I don’t have many complaints. Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

This tool is useful for maintaining a clear audit trail, which is important for both internal reviews and external reporting. I primarily rely on it for managing documents, referencing payment confirmations, and working with finance and compliance teams on chargebacks and refund cases. What I appreciate most is that everything is organized in one place and easy to locate using tags. Review collected by and hosted on G2.com.

JA

Joseph A.

Private Wealth Advisor

Mid-Market (51-1000 emp.)

6/2/2025

"Highly Intelligent Tool for Information & Document Management"

5/5

What do you like best about M-Files?

Being a knowledge work automation platform, M-files has been able to streamline our documents management and workflows requirements.

It has highly improved our information management systems making it easier and faster to locate and access information. This has freed our time greatly enabling us to concentrate on other strategic activities.

With it's meta driven capability, M-Files has eliminated the need for complex folder structures thus making our document search and organization much simpler and faster.

Finally, the ability to integrate M-Files with various platforms such as Salesforce and MS Teams has improved our workflow automation and collaboration thus increased efficiency and productivity. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

I have not experienced any challenge while using M-files to this point. However, I will not hesitate to report any should we encounter in outflow and document management with this great product. Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

Manual search: M-Files through its workflow automation engine has helped us eliminate the manual search of documents. This makes our document management much more efficient.

M-Files, through its improved information management capability has provided us with a centralized repository for all our documents thus making our search and access work easier and faster. Review collected by and hosted on G2.com.

NS

Naresh S.

Security Operation Consultant

Security and Investigations

Mid-Market (51-1000 emp.)

5/16/2025

"Simplified Information Management That Grows With You"

4.5/5

What do you like best about M-Files?

The way M-Files handles information is truly different from traditional systems. You don’t waste time figuring out which folder to save something in — you just describe the document, and the system organizes it for you. The tagging approach makes it simple to retrieve any file quickly, and we’ve seen a big drop in versioning mistakes since making the switch. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

The software takes a bit of getting used to for new staff, especially those who have worked with folder-based storage all their lives. Also, on machines with heavier sync loads, the desktop app can feel sluggish from time to time. Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

It’s helped our team stay on the same page, especially with everyone working in different locations. The consistency in workflows across departments and clear audit logs has made compliance reporting more straightforward. Having remote access to documents without needing a VPN is a real win for us.

Implementation: Used for internal document management, team collaboration, compliance documentation storage, and as a secure shared repository. Review collected by and hosted on G2.com.

LT

Lidiia T.

Information Data Analyst

Mid-Market (51-1000 emp.)

6/30/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy and efficient way to manage all documents in one place."

4/5

What do you like best about M-Files?

M-Files makes managing documents much easier by removing the confusion and effort usually involved. It clearly shows how a centralized system is better than a basic network drive or other cloud storage options. what i like most is the automation workflow automatically handles how and where files are stored and managed, and forms helps move forms smoothly between people in an organization without manal effort. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

The software sometimes takes a while to open. Also, it doesn't work through a VPN, so if we are trying to use it from outside the country, it won't connect properly. Review collected by and hosted on G2.com.