MSG91 Reviews & Product Details

I was getting stuck at setting sms alert for orders received on my shopify website and I scheduled meeting twice for same but they told I can not do it but third time got connect with Jyotsana Gour and she helped me through out the process and we did it. just writting this reivew for her genrous support and guidance through out whole process. Review collected by and hosted on G2.com.

I like msg91 support as its quick but sometime few poeple on call are not so supportive whether they don't know about some process itself but your compnay needs more support people like Jyotsana Gour. Review collected by and hosted on G2.com.

Msg91 team is very supportive and always respond to the queries without fail. Special mention to Mr. Anurag who is very knowledgebale person who explains each and every minute things to the clients and resolves the issue with utmost priority. Review collected by and hosted on G2.com.

Right now there are no issues. If there is anything I need to add I will directly convey to the Msg 91 team. Review collected by and hosted on G2.com.

Being a founder of Digital Edze and Builder Edze companies, I would like to share an amazing experience today about msg91..!

What truly sets MSG91 apart, beyond its simple, easy-to-access, and affordable platform, is the outstanding support they provide. Their customer service is nothing short of exceptional, and it wins hearts every time.

Recently, I had the pleasure of working with Mr. Anurag Upadhyay from the MSG91 team, and I cannot speak highly enough of the support I received. Mr. Upadhyay helped me connect my WhatsApp API, and his dedication was truly extraordinary. He went above and beyond to resolve my issue, taking additional time and putting in extra effort to get to the root cause. His determination impressed me the most; he didn’t rest until the issue was resolved.

But it didn’t stop there. His follow-up after the successful resolution was equally impressive, ensuring everything worked smoothly. Such commitment to customer satisfaction is rare and deserves to be recognized.

If you're looking for a platform that not only delivers on its promises but also provides unparalleled support, look no further than MSG91. They have a customer for life in me!

Raja Pantham

https://rajapantham.com Review collected by and hosted on G2.com.

Nothing in particular... May be some tutorials or know how about all the apps they have.. Review collected by and hosted on G2.com.

MSG91 excels in providing all key features ie SMS features and handles the delivery issues and latency issues. Also, has good support team and competitive pricing. Review collected by and hosted on G2.com.

There are times wherein MSG91's analytics is limited. Review collected by and hosted on G2.com.

I am writing to express my sincere appreciation for the exceptional services provided by MSG91, particularly the Helo, SMS, and WhatsApp platforms. The versatility and reliability of these communication tools have been instrumental in enhancing our ability to connect with our audience effectively.

The Helo service has proven to be an invaluable asset, offering a seamless and intuitive way to manage our communications. The SMS service, with its robust delivery and impressive reach, has consistently met our expectations for reliability and efficiency. Additionally, the WhatsApp service has enabled us to engage with our customers in a more personalized and interactive manner, which has been greatly beneficial for our outreach efforts.

Your commitment to developing and maintaining such high-quality services does not go unnoticed. The user-friendly interface, coupled with the comprehensive support you provide, reflects the dedication and expertise of your team. It is clear that MSG91 is focused on delivering excellence and fostering strong customer relationships. Your Services support is better to solve any query.

Thank you for your continued innovation and for providing us with tools that significantly enhance our communication strategies. We look forward to the ongoing success of our partnership and to exploring future opportunities with MSG91. Review collected by and hosted on G2.com.

We have no words for dislike MSG 91. Review collected by and hosted on G2.com.

One of the best thing I like that is low pricing of their services. Review collected by and hosted on G2.com.

They not have user friendly dashboard.

For WhatsApp Business API; sending a template or any other message through msg91 is very complicated thing. Beacuse they do not have dashboard like any other platforms like aisency, interakt to send directly from portal. In msg91 we have to send messages one to one by using postman api. Bulk broadcasting and Campaign should have to improve. Their OTP verification service is best but disappointed with WhatsApp business. Review collected by and hosted on G2.com.

BEST? It sucks at the best! When it works, it bounces your emails and the team as usual how an Indian support works - has no clue about their own software. Review collected by and hosted on G2.com.

Clueless support, illogical UI, non-"navigatable" portal design, wrong messages on UI. The failure logs can appear cluelessly anywhere which even their team has no clue about. You cant automate anything using their service, you need to babysit their service to catch the bounced email message and clear it yourselves, else they wont deliver the next email to that domain it seems. You may not have even heard about such archaic product that brings your service down every second day. Review collected by and hosted on G2.com.

I am very much happy with the way you and your team supported me to get this done, and also understanding my suggestion of adding an option for the Shipping mobile Address to the phone number. Rest, I am very much happy with how patiently you heard me and understood my issues, Guided me through every step. Kudos to Arushi and MSG 91 team. Review collected by and hosted on G2.com.

I did not find anyting to dislike, i am very much impressed with the service. Review collected by and hosted on G2.com.

overall an extremely bad experience. I am yet to receive a reply from sales or support in over 2 weeks Review collected by and hosted on G2.com.

worst communication ever, no replies in more than 2 weeks. Review collected by and hosted on G2.com.

In their early days, MSG91 was good and it felt as if they understood the pains of building a startup. Their tech support was more responsive and engaging. They offered a reasonably attractive alternative to more expensive but popular vendors. Review collected by and hosted on G2.com.

Since our business started to grow overseas MSG91 has turned into a nightmare. It has become truly unreliable and we have been losing an awful lot of business. The last straw for us was when the OTP service stopped abruptly. When enquired, we were asked to renew our DTL approval. There was absolutely no warning, no helpful reminders or any sort of support from MSG91. It was as if this is 'all your stuff'. How could a business ignore a process that is core to their service and functioning, even if the action is on their customer? It just shows how MSG91 has become apathetic to its customers. We will take this issue to the next level as it has affected our business significantly. Review collected by and hosted on G2.com.