Atera Reviews & Product Details

Atera is an outstanding and intuitive RMM solution that we use daily to deliver efficient and reliable customer support. It’s easy to implement, integrates seamlessly with other platforms, and offers great flexibility for automation, scripting, and process optimization. The interface is clean and user-friendly, making IT management smooth and effective. Atera is a complete, dependable, and well-designed platform that truly enhances productivity and simplifies everyday operations for MSPs. Review collected by and hosted on G2.com.

Atera is a great and reliable RMM platform, but there are some aspects that could be improved. Software uninstallation doesn’t always work as expected — for example, removing existing antivirus software before installing a new one can sometimes fail. The product roadmap could be clearer, and the support service, while helpful, can occasionally be slow or provide vague responses. In some cases, it’s necessary to follow up with the sales representative to get more precise or useful answers. Despite these points, Atera remains a solid and valuable solution for MSPs. Review collected by and hosted on G2.com.

The ease of use, the UI, and how it works, as well as the agent that gets installed on each endpoint. It's a great system that I love using. I love the way patching works as well, and the webinar I joined and watched gave me a lot of insight about the way everything works within that. Review collected by and hosted on G2.com.

The only thing is that if you don't have an internet connection, you are pretty much down, in comparison to a system that may run locally. Usually, that's not an issue, though. Review collected by and hosted on G2.com.

Atera makes my work so much easier. I really like how everything is in one place — remote access, patching, alerts, and ticketing. It’s simple to understand, even if you’re not too technical. The setup was smooth, and I can check on all my devices without jumping between different tools. The remote access works fast. Review collected by and hosted on G2.com.

Sometimes reports take a little longer to load, and a few features could offer more customization — but honestly, it’s nothing major. It actually shows that the platform has room to grow, and they keep improving with every update. Review collected by and hosted on G2.com.

We switched from using AnyDesk to Atera because AnyDesk lacks alot of important features we really like. We use the scripts we can run from the webdashboard alot and we like that we can see the pending updates without logging in. Splashtop is really fast in Atera and we can easily schedule automations on all our devices. It is very easy to set up because the msi installer doesnt need anything and is already linked so we can use unattended files. The support team is very fast and the responses are good. We use this daily to offer support on all our devices. Review collected by and hosted on G2.com.

The initial loading takes a long time (around 10 seconds). If this can be less it would be awesome Review collected by and hosted on G2.com.

Atera has a solid RMM platform. After using many other competitors, I have been with Atera now for years. It is simple to use yet full of useful features. The pricing is great. I am saving at least $200 a month now. The optional software offered is great and they are always integrating new ones. I feel confident that when a problem happens, I will be aware of it and have the tools to start remediation. Review collected by and hosted on G2.com.

The ticketing system is good but not great. The mobile app works but is difficult to navigate on a phone. Review collected by and hosted on G2.com.

I really love it for streamlining and simplifying our IT operations. Reliable with remote access making it easy for troubleshooting remote computer working with employees situated at different locations. Remarkable for workflows management. Decent for our IT asset management. Modern and clean interface makes it exemplary easy to use. Impressive for unattended with access of my servers to ensure services are available 24/7.Impeccable for remote monitoring and patch management. Review collected by and hosted on G2.com.

I have all love for it's effectiveness with remote monitoring and so far have nothing to complain about it so far. Review collected by and hosted on G2.com.

Before Atera we used remote desktop, and a SharePoint list. When we switched to Atera it completely changed the game and made even the most basic tasks much easier to complete. The onboarding team made implementation seamless and easy. It is a daily tool in my tool bag. Review collected by and hosted on G2.com.

It isn't a dislike but I would like to see a wider asset management feature for things outside of desktops/laptops. Having some inventory control would be very helpful for tracking our docks/keyboards and mice. Review collected by and hosted on G2.com.

The ability to remote with splashtop and help our clients. We like how the ticket system is all tied together so you sync with AD Azure for user import and we are able to name the end point. So when we are working on a ticket for the issue it's one click in the ticket to remote into the users machine instead of having to use another program. We love the patch management system this gives us so much insight into the what has been patched and what hasn't. The script community has been amazing so many scripts out there to use to tighten up our maintenance and nothing falls through the cracks. It's been a great experience with Atera. We used this all day long for issues, to implementation was so easy for us. Review collected by and hosted on G2.com.

Honestly, customer portal could have a face left it needs a more modern look to it. Would like to see more App Integration more options like an Integration with Hudu for Documentation. The ability for us to format the email templates with different styles would be a nice addition I think. Review collected by and hosted on G2.com.

What I love most about Atera is its ease of use. The interface is clean which makes it easy to monitor devices, run scripts, manage tickets, and support clients, all from one dashboard. You don’t need to be a highly technical person to navigate it. Atera really stands out for its number of features, remote access, ticketing, patching, network discovery, automation, built-in billing, and integrations with tools like AnyDesk. Everything is centralized, which reduces the need for multiple platforms. Review collected by and hosted on G2.com.

While Atera is packed with value, I wish more advanced features were included in lower-tier plans as small IT teams or startups may find the jump in cost a little challenging when scaling up. Review collected by and hosted on G2.com.

Atera has helped redefined our helpdesk functions. Key points for our team, Integrating our helpdesk tickets to devices and people, then being able to remote access those devices direct from the ticket. Both the passive and active monitoring of devices gives key insights in to issues and where upgrades are needed. Patch management for OS and applications has improved over the last 12 months to give decent / usable data to see what's happening.

The scripting of certain tasks and being able to automate them on certain alerts has saved a lot of time and resources. Along with running ad-hoc scripts for fixes and force shutdowns / restarts remotely have saved us a few trips to different sites. The screen layout is easy to work with and is the first thing I log in to everyday. Support is quick and helpful, plus while getting started and rolling out to the business was straight forward. Review collected by and hosted on G2.com.

Needs a free dashboard for a wallboard in the IT office. Review collected by and hosted on G2.com.