Betterment at Work Reviews & Product Details

We’ve been really pleased with our experience using Betterment as our 401(k) provider. The platform integrates seamlessly with our payroll provider, which makes contributions and employee management effortless. The online portal is intuitive and easy to navigate, for both administrators and employees, which saves us time and reduces errors.

Betterment’s customer support has been responsive and helpful whenever we’ve had questions, and the overall setup process was straightforward. The platform provides clear visibility into plan performance and employee participation, and the educational tools available to staff are a great added value.

Overall, we’ve found Betterment to be a reliable, efficient, and user-friendly 401(k) solution that fits perfectly with our company’s needs. Review collected by and hosted on G2.com.

Nothing negative to say about Betterment Review collected by and hosted on G2.com.

The flexibility of the employees to increase or decrease their percentages of contributions whenever they wish to, without the need to go through human resource. This Air Flex has a great deal to do with it. Such an interactive outlook as a simple what-if scenario builder helps staff members visualise the effects of moderate changes in contributions on their long term scenario, which is again more interactive than a standard projected outlook. The quarterly insights reports that we provide to employees have proven to be surprisingly useful in drawing attention to forgotten benefits specifically related to tax, something that most employees do seem to find useful. Review collected by and hosted on G2.com.

In the administrative dashboard, there is poor filtering with which to segment the engagement data according to department and tenure of the employee. It becomes difficult to recognise particular support requirements. We would also like the ability to stream specific financial wellness messages to specific groups of employees directly in the platform. Impersonal messages come out poorly The lack of an HR internal messaging system so that HR can influence the employee to do something like review annual statements involves introducing email campaigns. Review collected by and hosted on G2.com.

We've used Betterment at Work for a number of years to manage our team 401k plans. Overall, I've been very satisfied with the service and resources they offer. As our employer admin, I really appreciate how clearly it maps out the specific actions I need to take to stay in compliance, and keep my team up to speed. The support team is also very helpful when I have questions or need help with something, and the online interface is very user friendly. Review collected by and hosted on G2.com.

When we initially transitioned our 401k platforms to Betterment, it was a somewhat difficult and convoluted process, however I can't be completely sure if this was more due to the complexities of our previous platform. Since shifting over, I've been very happy with the Betterment offering. Review collected by and hosted on G2.com.

I am the President/owner of a medical practice with 5 physicians. Last year revenue was 3.5M. Betterment is top in transparent pricing, and surprisingly outstanding and responsive customer support. We were a complicated spin off of a larger group that had a 401k with a vesting schedule through Vanguard/Ascensus and really poor personnel records from the group we were leaving down to wrong employment dates. It was as complicated as it could get and Betterment customer support always responded within a day, worked with the Vanguard 401k, and the old company to get everything the way it should be. I have worked directly with Fidelity, Vanguard, and independent financial groups, and Betterment was at least as responsive and expert as any of them. Their QACA plan is ideal for a medical practice which by its nature has high turnover, and vesting is fixed at 2 years. Review collected by and hosted on G2.com.

Nothing I can think of. The platform is outstanding and easy to navigate for my employees. Their boiler plate emails are well done and easy to understand. If you thought you needed someone to call in the phone, it might not be for you as that's not gonna happen, but calls can be scheduled. Review collected by and hosted on G2.com.

Betterment has been a great solution for our small company! When we were ready to implement a 401 (k) plan, we found Betterment because it was integrated with our HRIS (TriNet); however, we were pleasantly surprised with how easy it was to implement and utilize. Our company has about 55 employees, and I'm the only HR professional, so I needed the plan to be as simple as possible, which is what we've found with Betterment. Not only was the plan easy to set up, for both the employees and me, as the administrator, but it also comes with added benefits, such as the ability to use Betterment for 529 college savings plans, access to financial advisors, and the ability for the company to match qualifying student loan payments, and deposit them into their 401 (k) plans. I have administered several different 401(k) plans throughout my career, and Betterment has been the easiest plan to oversee. Review collected by and hosted on G2.com.

We have only had the plan for about 9 months, but at this point, nothing. Review collected by and hosted on G2.com.

The admin interface works well and the user side is also straightforward. The onboarding was relatively smooth. Our staff is happy with the investment options, and it is easy to make changes. It integrates well with our payroll platform (Gusto) which makes the backend easy. When there are tasks and compliance work to be done, they make it clear and easy. Review collected by and hosted on G2.com.

I do not like that you can't pick up the phone and talk to a person when you have a question or issue. Their online support is fine, but sometimes I want a person. There is some user features that we had with our old system, like seeing how much your paycheck would change if you altered your contribution, that Betterment does not offer. Review collected by and hosted on G2.com.

Betterment at Work offers a user experience that is both intuitive and visually appealing. The platform allows users to navigate with ease, enabling them to access resources and complete tasks. Most employees find it straightforward to manage their retirement plans, which significantly enhances their overall experience with our 401(k) offerings. Review collected by and hosted on G2.com.

The primary area for improvement is the integration process with our HRIS system. It could have been more streamlined, as the current setup is somewhat complex. Additionally, better communication during system updates or changes would be beneficial. Keeping us informed throughout these transitions would help us manage expectations and ensure that all integration aspects run smoothly. Review collected by and hosted on G2.com.

The ease of using Betterment started during implementation, their attention to detail and incredible onboarding team made the process easy and efficient. Their compliance team identified options to address essential items that were missing from our previous vendors advisory support, and helped us quickly (and inexpensively) correct our plan to maximize employee experience and overall filing requirements. The experience over the last few years has been excellent, including easy to use API connections, corrections on payroll updates (current and historic), and the overall employee facing support. Review collected by and hosted on G2.com.

Can not think of anything that I dont like. Review collected by and hosted on G2.com.

Betterment has made our company’s retirement plan administration incredibly simple and stress-free. Their website is intuitive and straightforward, which makes enrollments, changes and distribution requests easy for employees to handle without confusion.

Their administrative support team is excellent—every question we’ve had has been answered quickly, typically within 24 hours or less. They have also helped with non-discrimination testing and Form 5500 to make life easy from an administrative stand point. Also, Betterment provides great webinars and resources to assist with administering 401k.

Betterment also offers a wide variety of plan options, allowing us to tailor the retirement benefits to meet the diverse needs of our team. From start to finish, the entire process—from setup to ongoing management—has been smooth and efficient.

I highly recommend Betterment to any company looking for a hassle-free 401k solution. Review collected by and hosted on G2.com.

Betterment is an excellent choice for small to medium-sized employers, especially startups or companies in their first five years. However, as organizations grow and their workforce becomes more complex, larger employers may find they eventually need a provider with more extensive plan customization or enterprise-level features. This isn’t a flaw unique to Betterment—it’s more about matching the provider to the company’s stage of growth.

That said, it’s a best practice and a fiduciary responsibility to review retirement plan providers regularly. As our company scales, we plan to evaluate Betterment’s capabilities alongside other options to ensure we’re always offering the most suitable plan for our team. Review collected by and hosted on G2.com.

Betterment has been an excellent platform for managing both retirement and non-retirement investments. The interface is intuitive and easy to navigate, making it simple to set goals, track progress, and adjust allocations as needed. I especially appreciate how transparent the platform is around fees, performance, and rebalancing—there are no hidden surprises.

Their automated investing approach takes the guesswork out of portfolio management while still giving me the flexibility to customize when I want to. I also find the cash management options and retirement planning tools practical and user-friendly.

On top of the product itself, customer support has been responsive and helpful whenever I’ve had a question. Review collected by and hosted on G2.com.

Occasional delays in syncing external accounts, but nothing that impacts the overall experience. Review collected by and hosted on G2.com.