The G2 on BetterUnite

BetterUnite Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users rave about the exceptional customer support of BetterUnite, ensuring seamless communication and assistance when needed. (12 mentions)

Users appreciate the ease of use of BetterUnite, streamlining event planning and fundraising in one platform. (12 mentions)

Users commend BetterUnite for its seamless event management integration, enhancing coordination and support for successful events. (7 mentions)

Users praise BetterUnite for its streamlined fundraising tools that enhance event planning and donor management effectively. (7 mentions)

Users appreciate the all-in-one solution of BetterUnite, effectively streamlining event planning, fundraising, and volunteer management. (6 mentions)

Users find that there's a difficult learning curve for new users, especially for those less tech-savvy. (4 mentions)

Users find complexity issues in BetterUnite, especially with table management and navigation difficulties. (3 mentions)

Users find BetterUnite to have lacking features, noting outdated design and limited event access options. (3 mentions)

Users find navigation challenging, especially first-timers, leading to difficulties in locating essential features and pages. (3 mentions)

Users find the clunky interface of BetterUnite frustrating, particularly with table management and outdated visuals. (2 mentions)

5 Pros or Advantages of BetterUnite

1. Customer Support

Users rave about the exceptional customer support of BetterUnite, ensuring seamless communication and assistance when needed.

See 12 mentions

See Related User Reviews

KL

Kandice L.

Small-Business (50 or fewer emp.)

5.0/5

"I recommend this software to all of my clients!"

What do you like about BetterUnite?

Better Unite has listened to the leaders in this industry and have really created a fundraising software that is well rounded and easy to use. Not onl

JM

Julie M.

Mid-Market (51-1000 emp.)

5.0/5

"BetterUnite: A Comprehensive Nonprofit Tool"

What do you like about BetterUnite?

I’ve been using BetterUnite since it started, and it’s been a game changer for the organizations I support. It’s a great all-in-one platform for manag

2. Ease of Use

Users appreciate the ease of use of BetterUnite, streamlining event planning and fundraising in one platform.

See 12 mentions

See Related User Reviews

KL

Kandice L.

Small-Business (50 or fewer emp.)

5.0/5

"I recommend this software to all of my clients!"

What do you like about BetterUnite?

Better Unite has listened to the leaders in this industry and have really created a fundraising software that is well rounded and easy to use. Not onl

JM

Julie M.

Mid-Market (51-1000 emp.)

5.0/5

"BetterUnite: A Comprehensive Nonprofit Tool"

What do you like about BetterUnite?

I’ve been using BetterUnite since it started, and it’s been a game changer for the organizations I support. It’s a great all-in-one platform for manag

3. Event Management

Users commend BetterUnite for its seamless event management integration, enhancing coordination and support for successful events.

See 7 mentions

See Related User Reviews

TW

Tiffany W.

Small-Business (50 or fewer emp.)

5.0/5

"Grateful and Appreciative"

What do you like about BetterUnite?

As a Development Director juggling many moving parts, I loved how BetterUnite pulled everything together in one place. The platform offered a wide ran

SS

Susan S.

Small-Business (50 or fewer emp.)

5.0/5

"Great Product"

What do you like about BetterUnite?

I like how easy and intuitive BetterUnite is to use. It is very simple to set up an event website and track the ticket purchases, donations, and more.

4. Fundraising

Users praise BetterUnite for its streamlined fundraising tools that enhance event planning and donor management effectively.

See 7 mentions

See Related User Reviews

KL

Kandice L.

Small-Business (50 or fewer emp.)

5.0/5

"I recommend this software to all of my clients!"

What do you like about BetterUnite?

Better Unite has listened to the leaders in this industry and have really created a fundraising software that is well rounded and easy to use. Not onl

JM

Julie M.

Mid-Market (51-1000 emp.)

5.0/5

"BetterUnite: A Comprehensive Nonprofit Tool"

What do you like about BetterUnite?

I’ve been using BetterUnite since it started, and it’s been a game changer for the organizations I support. It’s a great all-in-one platform for manag

5. All-in-one Solution

Users appreciate the all-in-one solution of BetterUnite, effectively streamlining event planning, fundraising, and volunteer management.

See 6 mentions

See Related User Reviews

TW

Tiffany W.

Small-Business (50 or fewer emp.)

5.0/5

"Grateful and Appreciative"

What do you like about BetterUnite?

As a Development Director juggling many moving parts, I loved how BetterUnite pulled everything together in one place. The platform offered a wide ran

U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Game changer for volunteer coordination"

What do you like about BetterUnite?

As a volunteer coordinator, I’ve used a lot of tools over the years but BetterUnite stands out as one of the easiest platforms to use. Not only is it

5 Cons or Disadvantages of BetterUnite

1. Difficult Learning

Users find that there's a difficult learning curve for new users, especially for those less tech-savvy.

See 4 mentions

See Related User Reviews

U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Game changer for volunteer coordination"

What do you dislike about BetterUnite?

BetterUnite was very easy for me to learn - and for the volunteers at check in too. For volunteers who are less tech-savvy, changing the way they sign

ES

Erika S.

Small-Business (50 or fewer emp.)

4.5/5

"BetterUnite Experience"

What do you dislike about BetterUnite?

Its not that easy to navigate on your own, specially as a first timer.

2. Complexity Issues

Users find complexity issues in BetterUnite, especially with table management and navigation difficulties.

See 3 mentions

See Related User Reviews

KL

Kandice L.

Small-Business (50 or fewer emp.)

5.0/5

"I recommend this software to all of my clients!"

What do you dislike about BetterUnite?

Better Unite can be hard to navigate sometimes. I am in the software all of the time and still get lost from time to time.

TW

Tiffany W.

Small-Business (50 or fewer emp.)

5.0/5

"Grateful and Appreciative"

What do you dislike about BetterUnite?

The table management feature was a bit confusing to use. It was difficult to get a clear understanding of where guests were seated, and moving names b

3. Lacking Features

Users find BetterUnite to have lacking features, noting outdated design and limited event access options.

See 3 mentions

See Related User Reviews

LR

Laura R.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful Fundraising Platform That Keeps Getting Stronger"

What do you dislike about BetterUnite?

Because Better Unite is young, there are still a few kinks to work out, especially with our donor management. Even though they are continuing to add

KK

Korinne K.

Small-Business (50 or fewer emp.)

5.0/5

"Great Application for Event Registration and Auction"

What do you dislike about BetterUnite?

Customer Service response has to wait for response. No online chat for easy, quick questions and our questions usually go beyond a bot attempting to

4. Poor Navigation

Users find navigation challenging, especially first-timers, leading to difficulties in locating essential features and pages.

See 3 mentions

See Related User Reviews

KL

Kandice L.

Small-Business (50 or fewer emp.)

5.0/5

"I recommend this software to all of my clients!"

What do you dislike about BetterUnite?

Better Unite can be hard to navigate sometimes. I am in the software all of the time and still get lost from time to time.

U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"BetterUnite- User-friendly platform"

What do you dislike about BetterUnite?

I would like to be able to add customizable links into custom text messages. Also, I would like to see an easier way to locate donation page on an eve

5. Clunky Interface

Users find the clunky interface of BetterUnite frustrating, particularly with table management and outdated visuals.

See 2 mentions

See Related User Reviews

TW

Tiffany W.

Small-Business (50 or fewer emp.)

5.0/5

"Grateful and Appreciative"

What do you dislike about BetterUnite?

The table management feature was a bit confusing to use. It was difficult to get a clear understanding of where guests were seated, and moving names b

U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Best Customer Support!"

What do you dislike about BetterUnite?

The user interface has a more outdated look, and I don't love always having to press save any time I update anything. I wish there was a better way to

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MM

Madelyn M.

Director of Donor Impact

Small-Business (50 or fewer emp.)

10/8/2025

"The Best We've Found for Events"

3.5/5

What do you like best about BetterUnite?

I love that BetterUnite can be used for every single stage of my events! They have a comprehensive list of features, my favorite being the easy check-in with tap-to-pay on our cellphones for guests to pre-register their cards. Their team was highly attentive and quick to respond to any of our concerns. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

There are quite a few features that felt a little rough around the edges or not as customizable as my design team would have liked. While we were able to make everything work, we did have to find a few work arounds and when I shared the specific feedback with a team member, I got the response that "that's how it is". Review collected by and hosted on G2.com.

What problems is BetterUnite solving and how is that benefiting you?

The biggest problem that BetterUnite solved for me was the nightmare of processing payments at our gala. BetterUnite had the auction fully built into their software and made it easy for guests to make a simple donation, bid on an auction item, or give an offline gift while counting it all in one place. Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite

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Hi Madelyn,

Thank you so much for your thoughtful review and for sharing your experience with BetterUnite! We’re thrilled to hear that our all-in-one event and fundraising tools, especially the easy guest check-in and tap-to-pay features, helped make your gala run smoothly.

We also really appreciate your honest feedback about customization and feature flexibility. Our product team continuously works to refine and expand functionality, and your insights directly help us prioritize improvements that make a difference for event organizers like you. Please don’t hesitate to reach out to our support team with any feature requests or suggestions, we love hearing from our users!

Thank you again for trusting BetterUnite to power your event, we’re so glad to have you as part of our community!

LR

Laura R.

Marketing and Operations Manager

Small-Business (50 or fewer emp.)

8/7/2025

"A Powerful Fundraising Platform That Keeps Getting Stronger"

4.5/5

What do you like best about BetterUnite?

The support! As they grow and our organization uses their platform more, we trust that the team at BetterUnite will help guide us through the process. We love that we can integrate our donor management, event planning/execution, and now email marketing all in one place. The applications are easy to use or if we can't figure things out, the BU staff is there to walk us through it. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

Because Better Unite is young, there are still a few kinks to work out, especially with our donor management. Even though they are continuing to add requests and concerns to their next implementations and upgrades, we sometimes have to wait to use features or to make our updates. Review collected by and hosted on G2.com.

What problems is BetterUnite solving and how is that benefiting you?

We have had issues with soft credits that we have been working with BU on for a while now. I think we might be at a point where our donations are being assigned to the correct people. The brand new email marketing had an issue with scheduling out emails and so they have taken that feature away until they can fix it. Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite

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Hi Laura,

Thank you for taking the time to share your experience with BetterUnite! We’re thrilled to hear that our support team has been helpful and that integrating donor management, event planning, and email marketing in one platform has been valuable for your organization.

We also appreciate your feedback regarding areas where we can improve, including donor management and email marketing features. Your insights are extremely helpful, and we’re actively working on enhancements to address these concerns and provide an even smoother experience.

We truly value your partnership and thank you for trusting BetterUnite to support your fundraising efforts!

Warmly,

TW

Tiffany W.

Development Manager

Small-Business (50 or fewer emp.)

8/4/2025

"Grateful and Appreciative"

5/5

What do you like best about BetterUnite?

As a Development Director juggling many moving parts, I loved how BetterUnite pulled everything together in one place. The platform offered a wide range of tools that helped streamline our event planning and fundraising efforts. Our event specialist, Kirby was invaluable, along with the entire support team. Kirby's guidance made all the difference in helping us pull off a successful gala. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

The table management feature was a bit confusing to use. It was difficult to get a clear understanding of where guests were seated, and moving names between tables wasn’t always intuitive. However, since, they have improved and made so many product updates to the platform it is hard to pinpoint exactly features to dislike. a Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite

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Tiffany,

Thank you for taking the time to share your experience! We’re thrilled to hear that BetterUnite has helped centralize your fundraising, event management, donor engagement, and communications, saving your team time and allowing you to focus on impact and relationships.

We’re also so glad to hear that Kirby and our support team were able to provide guidance throughout your gala, it’s always wonderful to see our team making a difference. Regarding table management, we appreciate your feedback and are continuously improving the platform to make features more intuitive and user-friendly.

We’re grateful for your partnership and look forward to continuing to support your events and fundraising efforts!

Warmly,

TV

Tori V.

Development Associate

Mid-Market (51-1000 emp.)

7/31/2025

"Knowledgeable, Kind, and Supportive"

5/5

What do you like best about BetterUnite?

I love the support team! Everyone I've worked with online and in person has been so kind, helpful, and professional. In terms of the software, I love how customizable our event pages are and I love how thorough the site is. BetterUnite thought of absolutely everything we could need to run a successful event. We use it for all events, large and small, and have never had any issues. It's easy to use, easy to train people on, and easy to integrate with Salesforce. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

Sometimes I wish there was a guided set up feature. Because the software is so detailed and offers so many options, it can be easy to forget a step, such as setting up confirmation emails. Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite

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Hi Tori,

Thank you for sharing your experience! We’re thrilled to hear that BetterUnite has helped keep your events organized, from table setup and sponsorships to auction management, all in one platform. It’s wonderful to know that our software’s flexibility and integration with Salesforce have been helpful, and that our support team has provided consistent, professional assistance.

We also appreciate your feedback about guided setup. To help, we offer free live trainings as well as an onboarding setup guide available in the Help Center, these resources may make it easier to navigate all the options and ensure nothing is missed.

We truly value your partnership and look forward to continuing to support your events and fundraising efforts!

Warmly,

KE

Kristen E.

Development Coordinator

Small-Business (50 or fewer emp.)

7/30/2025

"BetterUnite Makes My Life So Much Easier"

5/5

What do you like best about BetterUnite?

BetterUnite's support team is second to none. They are quick to answer any questions I have or hop on a video call to make sure I feel comfortable using whatever feature I might be new to. The whole platform's ease of use makes it great for so many of our organization's needs, from keeping and updating contact records to full event operations and management. BU has everything we need, all in one platform, and are always open to new ideas they can integrate in the future. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

I really only wish I could hang out with Selin. She is such a kind person, so knowledgeable, and never gets annoyed by all my email inquiries! Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite

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Kristen,

Thank you so much for your kind words! We’re thrilled to hear that BetterUnite’s support and all-in-one platform have made managing your events, donor data, sponsorships, and volunteer operations easier. It’s wonderful to know that our features and team support are helping you feel confident and organized in every aspect of your work.

We also appreciate your shout-out to Selin, she’s always happy to help and it’s a joy to support you!

We’re grateful for your partnership and look forward to continuing to support your events and fundraising efforts.

Warmly,

JM

Julie M.

President

Mid-Market (51-1000 emp.)

8/11/2025

"BetterUnite: A Comprehensive Nonprofit Tool"

5/5

What do you like best about BetterUnite?

I’ve been using BetterUnite since it started, and it’s been a game changer for the organizations I support. It’s a great all-in-one platform for managing donors, events, fundraising, and memberships. The tools are easy to use, whether you’re organizing an event, setting up donation pages, or managing member relationships. The platform has made a real difference in how we operate, and the customer support is top-notch! Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

There are none. I do not feel as if there are any real downsides. Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite

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Hi Julie,

Thank you so much for your kind words and for being with BetterUnite from the very beginning! We’re thrilled to hear that the platform has been a game-changer for the organizations you support and that our tools and customer support have made a real difference in your work.

It’s also wonderful to know that we’ve been able to help solve challenges over the years, from QuickBooks integration to other barriers, your feedback truly motivates our team to keep improving and supporting our users.

We’re grateful for your trust and look forward to continuing to support your fundraising and donor management needs!

Warmly,

BB

Brian B.

Development Director

Small-Business (50 or fewer emp.)

9/10/2025

"Great experience with software and Account Manager Kirby Cathey"

5/5

What do you like best about BetterUnite?

We just used BetterUnite for our first Gala & things could not have gone better. We are loving using BU not just as our event software but also as our Donor management system. Kirby Cathey has been incredibly helpful as we have implemented BU as a tool and she was also crucial in our Gala preparing and then the execution of the event itself - as she was the BU person present as a hired worker for our event. Very happy customers of BU! Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

Haven't seen downsides yet but will keep you posted Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite

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Hi Brian,

Thank you so much for sharing your experience and for trusting BetterUnite for your first Gala! We’re thrilled to hear everything went smoothly and that you’re finding value not only in our event software but also in our donor management system.

We also love hearing your shoutout for Kirby, she’s truly amazing, and we’re so glad she was able to support your team throughout your Gala preparation and execution.

We’re excited to continue partnering with you and can’t wait to see the impact you’ll make with your future events and fundraising. Please don’t hesitate to reach out if there’s ever anything we can do to support you further.

With gratitude,

LM

Lisa M.

Director of Development

Small-Business (50 or fewer emp.)

8/11/2025

"Betterunite has been a game changer for fund development for our organization"

5/5

What do you like best about BetterUnite?

What we love about Betterunite is that everything thing we do for fund development is now under one umbrella. Before BetterUnite, we juggled two different platforms, one for auctions and another for nonprofit CRM and fundraising and neither fully met our needs. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

The only downside that I have found is that when I run a report even though I have selected the information I need I get much more than I need. Review collected by and hosted on G2.com.

Response from BetterUnite Customer Success Team of BetterUnite

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Hi Lisa,

Thank you so much for your thoughtful review! We’re thrilled to hear that BetterUnite has helped bring all of your fundraising and donor development efforts under one umbrella, saving your team valuable time and allowing you to focus more on your mission and supporters.

We also appreciate your feedback on reporting, it’s really helpful for our team to know where we can simplify the experience. We’ll be sure to pass this along to our product team as we continue refining and improving.

We’re grateful for your partnership and look forward to supporting your fundraising success for years to come!

Warmly,

WB

William B.

10/13/2025

"Excellent Support, Simplifies Event Management"

3.5/5

What do you like best about BetterUnite?

I appreciate BetterUnite for simplifying the ticketing, bidding, and auction processes for events, saving us from manual tracking. It's been a relief for our staff during event days, allowing us to concentrate on donor interactions. The customer support is excellent and provides timely responses. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

I find the payout reporting to be problematic because it complicates the reconciliation process with QuickBooks. The reports do not clearly break down what each cart and transaction contains, making it difficult to understand and track individual transactions effectively. Review collected by and hosted on G2.com.

KL

Kandice L.

Founder and Fundraising Consultant

Small-Business (50 or fewer emp.)

8/6/2025

"I recommend this software to all of my clients!"

5/5

What do you like best about BetterUnite?

Better Unite has listened to the leaders in this industry and have really created a fundraising software that is well rounded and easy to use. Not only does it have everything needed to host a successful fundraiser but it is fairly priced for my clients and their support team is unmatched. Review collected by and hosted on G2.com.

What do you dislike about BetterUnite?

Better Unite can be hard to navigate sometimes. I am in the software all of the time and still get lost from time to time. Review collected by and hosted on G2.com.

Response from Leya Simmons of BetterUnite

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Kandice, thank you SO MUCH for taking time out of your busy schedule to leave a review. We are so grateful to have you as a partner and your extraordinary feedback has made a great impact on BetterUnite's ease of use. We're still working on making navigating easier - even with all of the complex options, you're helping us get where you need to go more fluidly. You're amazing!