[go: up one dir, main page]

Introducing G2.ai, the future of software buying.Try now
Share your insights with Breakout

Thousands of people like you come to G2 to find out whether solutions like Breakout are the right fit for them. Share your real experiences with Breakout and the G2 community and help someone make the right decision about their software.

It's been two months since this profile received a new review
Leave a Review

Breakout Reviews & Product Details

Breakout Product Details

Breakout Integrations

(5)
Verified by Breakout

Breakout Media

Breakout Demo - Agent Interface
This is where your website visitors interface with the agent
Breakout Demo - Monitor live conversation with visitors
This is where you see who's currently active on your website
Breakout Demo - Visitor Detailed Conversation
This is where you can see details of the conversation that a website visitor has had with the agent
Product Avatar Image

Have you used Breakout before?

Answer a few questions to help the Breakout community

Breakout Reviews (30)

Reviews

Breakout Reviews (30)

5.0
30 reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
View Filters
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Shubhanshu S.
SS
Founder, CEO
Small-Business (50 or fewer emp.)
"A gamechanger for our conversion rates"
What do you like best about Breakout?

We’ve been using Breakout at Talowiz for a couple of months now, and it’s been a solid addition to our website stack. It’s easy to see the difference - it’s helping us convert more visitors into conversations and, ultimately, pipeline.

The setup was super straightforward - just dropped in a Google Tag and we were live in under five minutes. From there, Breakout plugged right into our existing tools - HubSpot for CRM tracking, Slack for real-time conversation alerts - and it just works.

The real-time Slack alerts have been a game changer for our team. We’re able to act right away, and the conversation summaries plus lead intelligence make it easier to tailor our follow-ups. The Breakout team’s been super responsive and helpful whenever we’ve had questions or needed tweaks.

Overall, Breakout’s become a key part of our GTM workflows, and we’re seeing it pay off in better conversion rates. Review collected by and hosted on G2.com.

What do you dislike about Breakout?

Honestly, nothing stands out as a real downside at the moment. Breakout’s been doing exactly what we brought it in to do - smooth integration, great real-time insights, and seamless execution. No complaints so far! Review collected by and hosted on G2.com.

Sanjay G.
SG
CEO
Small-Business (50 or fewer emp.)
"💬A gamechanger for our conversion rates"
What do you like best about Breakout?

Example (feel free to copy & tweak):

We’ve been using Breakout for four months now. Set up was <5 min with a Google Tag and has been a gamechanger for our website since.

Smooth integrations with our GTM stack - HubSpot, Slack, so we see real-time alerts and are able to act fast on leads. Lead enrichment along with summarized conversational insights help us personalize follow-ups.

What matters most: Breakout’s turned our website into an actual driver of new business. Visitors aren’t just bouncing - they’re engaging. For us, that’s meant better conversion rates and more qualified pipeline.

If you’re looking to turn passive website traffic into real conversations, Breakout’s worth trying. Review collected by and hosted on G2.com.

What do you dislike about Breakout?

Suggested response:

Our experience has been great so far. If there’s ever been a question or a tweak we’ve needed, the team’s been quick to respond and get us what we need. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Small-Business (50 or fewer emp.)
"Automating Our Inbound Pipeline and Crushing Our Goals with Breakout"
What do you like best about Breakout?

We quickly integrated Breakout into our sales process, where it now automates our inbound pipeline. It handles everything from real-time website conversations and personalized demos to smart lead routing—all with minimal setup. After evaluating competitors like Drift and Qualified, Breakout stood out for its seamless implementation and powerful impact. The responsiveness of their team has also been a huge plus, consistently providing quick help and fast custom solutions. Review collected by and hosted on G2.com.

What do you dislike about Breakout?

Nothing to dislike yet! Implementation was quick and smooth and it has been running in background exactly as we wanted Review collected by and hosted on G2.com.

Sanchika G.
SG
Data Scientist
Mid-Market (51-1000 emp.)
"Highly beneficial for my team handling inbound leads"
What do you like best about Breakout?

We build conversational AI ourselves, so we were picky, but Breakout impressed us. We got it up and running quickly without needing help from our engineers. Now it’s a key part of our website, helping us qualify leads, answer tricky questions, and even show product demos. It connects smoothly with the tools we use, and their team always replies fast when we reach out. The daily alerts and summaries help us turn more visitors into customers without making the experience harder. It’s one of those tools that just works quietly in the background and does a great job. Review collected by and hosted on G2.com.

What do you dislike about Breakout?

Nothing major has come up. We’ve had a few unusual requests, but the Breakout team has always responded quickly and been really helpful. Review collected by and hosted on G2.com.

Namit  A.
NA
Associate Director of Sales
Mid-Market (51-1000 emp.)
"Best tool I found for our inbound SDR team"
What do you like best about Breakout?

“I’m usually skeptical of tools that promise to boost pipeline, but Breakout actually delivered. We got it set up in a few hours, and it quickly became part of our daily flow. The features—live chats, demo delivery, lead routing—are super useful, and it plugs right into our CRM and Slack with no hassle. Plus, their support team is top-notch. Breakout’s become a real asset for us.” Review collected by and hosted on G2.com.

What do you dislike about Breakout?

have been using it since a few month, nothing has been a blocker, the team's been very helpful Review collected by and hosted on G2.com.

Kavya R.
KR
Growth Product Manager
Small-Business (50 or fewer emp.)
"On-brand, interactive demos inside the chat"
What do you like best about Breakout?

It can deliver tailored, visual demos in-flow - not just text. It shows the right bits of the product at the right moment, which moves buyers forward in the buying process. Review collected by and hosted on G2.com.

What do you dislike about Breakout?

Mobile coverage was a big deal for us, and initially Breakout didn’t support it. The team shipped an update fast-now it works great on mobile too. Review collected by and hosted on G2.com.

AD
Software Engineer
Small-Business (50 or fewer emp.)
"Turns anonymous traffic into pipeline for us"
What do you like best about Breakout?

Visitor identification + qualification is seamless, and handoffs to our SDRs are smooth. The dashboard makes it easy to see what buyers care about and revisit marketing collateral. Review collected by and hosted on G2.com.

What do you dislike about Breakout?

We realized we needed occasional human fallback for edge cases. The Breakout team listened and rolled out a flexible handoff feature quickly. Impressive turnaround. Review collected by and hosted on G2.com.

Anukriti S.
AS
Growth Manager
Mid-Market (51-1000 emp.)
"Works like a charm for capturing our website re-visitors!"
What do you like best about Breakout?

Honestly, I was genuinely impressed by how fast we got things rolling. No messy setup, no endless back and forth, we were live in under 3 hours. The platform’s super intuitive but still has all the power we need. I keep finding myself jumping in just to see what’s happening, it’s become a part of my daily workflow now. Massive shoutout to the support team - sharp, responsive, and on it every single time. And the integrations? Super smooth. Synced with our CRM in minutes. Review collected by and hosted on G2.com.

What do you dislike about Breakout?

Not much here to call out to be honest. The team ships fast - I’m excited to see what they roll out next. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"“Amazing lift in our conversion rates”"
What do you like best about Breakout?

I’m constantly balancing tools that promise impact with those that actually deliver without draining time or resources. Breakout nailed both.

We had it live with a simple GTM tag. No lengthy onboarding cycles or setup. It integrated cleanly with our CRM and Slack, which made adoption across teams seamless. The dashboard is intuitive, and it’s become part of our daily SDR motion without requiring much change management.

The lift on inbound has been real - north of 18% life since we turned it on. Breakout captures intent, engages visitors in real time, and routes leads intelligently, all while staying out of the way.

Also worth calling out: their support team has been phenomenal. Super responsive over Slack and quick to help with customization or feedback. Review collected by and hosted on G2.com.

What do you dislike about Breakout?

Haven’t run into anything I’d call a real drawback yet, honestly, it’s been one of the smoother rollouts I’ve seen. Things could be a bit more polished but not a big deal. Review collected by and hosted on G2.com.

Anubhav T.
AT
Data Engineer
Small-Business (50 or fewer emp.)
"Breakout is a breakthrough!"
What do you like best about Breakout?

The most helpful thing about Breakout is how it takes the pressure off your sales team by instantly engaging website visitors with smart, personalized conversations. It’s like having a 24/7 sales rep who never sleeps. The biggest upside? You don’t lose potential leads just because someone wasn’t available to respond in time—it keeps the momentum going and gives your actual sales reps warmer, better-qualified leads to work with. Review collected by and hosted on G2.com.

What do you dislike about Breakout?

One thing to keep in mind is that while Breakout's AI is pretty impressive, it can sometimes miss the nuance in more complex or niche sales conversations. It’s great for the first touchpoint, but it still needs a human hand-off fairly early for some industries. Also, since it's a newer product, there's the occasional bug or feature limitation—but to their credit, the team seems super responsive to feedback and is actively improving the platform. Review collected by and hosted on G2.com.

Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

Breakout Features
Knowledge Base
Searchable Articles
Community Forums
Branding
Automation
AI
Social Media
Website
Product Avatar Image
Product Avatar Image