CisionOne Reviews & Product Details

As a Marketing Communications Manager, I appreciate how CisionOne consolidates all the tools I need for media outreach and monitoring in one convenient platform. It simplifies the process of finding the right journalists, provides reliable and current contact details, allows me to track coverage across various formats, and enables me to measure engagement—all from a single dashboard. This not only saves time but also helps build stronger relationships with the media and supports the creation of more relevant, data-driven pitches. Review collected by and hosted on G2.com.

Sometimes, the platform feels somewhat sluggish or lacks intuitive functionality, especially when searching for or exporting lists. Additionally, updates about journalists do not always reflect recent changes at their outlets immediately. Enhancing the freshness of the data and making list management more straightforward would significantly improve the overall experience. Review collected by and hosted on G2.com.

I love that it has a clean, easy-to-read interface that is easy to use to create simple search queries based on a topic, media outlet or name of a journalist. I also really love the ability to create and save lists within the platform. Review collected by and hosted on G2.com.

It is a bit of a learning curve to figure out how to work this version compared to previous iterations. It can also be challenging to narrow down searches for some topics. There are some filtering options available, but they aren't as intuitive or as helpful as they could be. The in-app email distributions are also interesting. I like the concept, but the execution needs some tweaking.

I also am not a huge fan of the email automation within CisionOne. When journalists receive the emails, it is painfully obvious it is coming from an automated system and it's impossible to get rid of the "via CisionOne" in the sender line. We much prefer using HubSpot for our automated outreach. Review collected by and hosted on G2.com.

I appreciate the robust reporting capabilities of CisionOne, as it creates detailed and comprehensive reports. I have always liked this feature since using the old Cision platform. The quality of daily reports is a standout aspect for me. Review collected by and hosted on G2.com.

The transition from the old Cision platform to CisionOne was difficult, and a lot of reporting data was lost during the process. This was frustrating, as it was not a smooth transition. The newsletter feature has issues with pulling in results that are inaccurate and do not match what was previously obtained with the old platform. The design of the daily reports is hard to read, and they tend to include a lot of small, inauthentic media coverage from smaller sites. This happens despite having set up a Boolean search. The reports need to be more accurately curated to pull only from authentic media sources. Currently, there are ongoing issues with the account that have not been fully resolved, which impacts the likelihood of recommending CisionOne to others. Review collected by and hosted on G2.com.

The measurement capabilities with CisionOne are robust - there are a lot of different widgets, ways to analyze media activity and more. It's a very comprehensive tool. Review collected by and hosted on G2.com.

Unfortunately, since Cision upgraded to CisionOne, we've been increasingly unhappy with the solution. While it's quite robust in terms of capabilities, the UX is overly complicated and difficult to navigate. The way Cision is now pulling in results has also declined - it often misses coverage and/or can't pull accurate metrics. For the past three quarters, when it's come time to pull reports, our dashboards have broken or been deleted due to technical errors, forcing us to start from scratch.

The database has also declined substantially. More often than not, when we search for reporters, they aren't in the system.

I've been a TrendKite / Cision user my whole career, but unfortunately, their "upgrade" to CisionOne has created some serious issues that will force us to look elsewhere. Review collected by and hosted on G2.com.

The reports work much faster/better than the old version and the automatic visualizations are a useful touch. Multiple tags work better than before, and recent (within the past few weeks) upgrades to text customization in media releases is a huge improvement. Review collected by and hosted on G2.com.

Shortly after the transition (Cision -->CisionOne) my team delt with some frustrating monthslong issues -- missed mentions, duplicate tags, report complications due to lack of backlogged tagged content transferred into the new platform. It seems as though the missed mentions improved with time, and duplicate tags were sorted with help from CisionOne after much back and forth.

I wish the layout of media mentions was more customizable and that the default view was not multiple streams. There are other features that would be hugely time-saving like de-duplicating contacts on slightly different media release sends at the same time (used often by location, for instance).

The CisionOne account management and customer support can be frazzled, with a confusing mixups and constant upgrade pitches rather than needed support. Quality of support and product is not aligned with cost, in my view. Review collected by and hosted on G2.com.

Cision One provides immediate access to media trends related to my organisation, its sub-brands, our competitors, and our customers. This tool is invaluable for demonstrating the impact of external communications and media relations within the organisation, helping us define our success. Our account management experience has been outstanding, and our needs are consistently met. Review collected by and hosted on G2.com.

At times, some coverage is missed while unrelated coverage is included. Review collected by and hosted on G2.com.

I find CisionOne really helpful when it comes to looking for searches and identifying potential reach numbers of media features we've worked on. Additionally, it assists in finding contacts from certain publications, which aids in my work efficiency. Review collected by and hosted on G2.com.

I found the initial setup of CisionOne to be difficult, primarily because the process of transferring all our data from the old Cision platform was not smooth. Additionally, the search functionality is problematic; it currently does not allow searching by article link and only filters by keywords, which makes it difficult to find specific content. There are also accuracy issues with the search results, as sometimes I can't find certain articles, which is not ideal. Review collected by and hosted on G2.com.

CisionOne helps us combine all media databases, media monitoring, and press releases to work in a single platform

We track or mention mentions in different outlets, including social media and online platforms

CisionOne gives us a comprehensive database from multiple networks including publications, journals and influencers

We have the press release features from CisionOne Review collected by and hosted on G2.com.

Often, we get data gaps more so on local sources from CisionOne

The stew pricing from CisionOne is also a problem that makes small agencies of business struggle to maintain the app Review collected by and hosted on G2.com.

Having all of our subscribed to news in one place. Review collected by and hosted on G2.com.

It's not a user-friendly platform. There's a learning curve to getting the most out of the platform which takes time. There are so many features that it can be a bit overwhelming. The reports can't be customized in a way to look polished and professional. Review collected by and hosted on G2.com.

The CisionOne platform is generally pretty user friendly. Once you've gotten comfortable with the various functionalities, the various tools are all great for creating customized reports and tracking analytics. When you do run into any issues or questions, the customer service team is always available and willing to help. Review collected by and hosted on G2.com.

I don't always feel the reported viewership/audience numbers are very accurate. I'd love to see that piece audited and refined a bit. Review collected by and hosted on G2.com.