Computer Reviews & Product Details - Page 4

Computer Product Details

Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, chats) into a single AI-ready source of truth: Computer Memory. This is achieved with our patented two-way sync engine, Computer AirSync. Computer doesn’t just find information. It takes action in your systems, automates workflows, and generates insights grounded in your complete business context. From automated ticket resolution to complex business analysis, Computer works alongside your teams through purpose-built apps and custom AI agents. Above all else, Computer brings people back together. By breaking down silos and connecting people, it ushers in the future of AI-human collaboration. We call this Team Intelligence. It’s time to stop juggling scattered tools and start focusing on what matters.

Product Website

Seller

DevRev

Discussions

Computer Community

Languages Supported

English, Hebrew, Slovenian, Spanish

Product Description

1. Complete data unification Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory. 2. Powerful search, reasoning, and action Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions. 3. Extensions for your teams and customers Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems. This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier. We call this Team Intelligence. It’s why DevRev exists. Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

Overview by

Harshita Raman

Pricing

Pricing provided by Computer.

Starter

$19.99

1 User Per Month

View More Pricing Information

Computer Integrations

(15)

Verified by Computer

Computer Media

Computer Demo - In-App PLuG Widget Live Chat w/ integrated GPT

Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.

Computer Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)

Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!

Computer Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)

Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.

Official Downloads

(2)

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Interactive Demo

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SS

Sanmeet Singh S.

Training Manager

Mid-Market (51-1000 emp.)

7/1/2025

"One amazing tool to work with"

5/5

What do you like best about Computer?

Amazing team from DevRev who take every feedback seriously and work on it was well, they have feature and automations which have made like quite easy for us. Review collected by and hosted on G2.com.

What do you dislike about Computer?

Sometimes the proposed feedbacks are actioned sloe Review collected by and hosted on G2.com.

U

Utkarsha .

Senior Program Manager

Small-Business (50 or fewer emp.)

4/29/2025

"Integrating the puzzles of SDLC World Together!"

5/5

What do you like best about Computer?

DevRev connects engineering, product, and support teams through a shared system of record, reducing silos.

With integrated AI and automation, it streamlines workflows and improves visibility across the product lifecycle. Review collected by and hosted on G2.com.

What do you dislike about Computer?

One minor dislike is that DevRev’s interface can feel overwhelming at first due to its wide range of integrated features, requiring a bit of a learning curve for new users. Review collected by and hosted on G2.com.

UO

Verified User in Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

9/9/2025

"Excellent and intuitive platform for handling client’s emails and requests"

4.5/5

What do you like best about Computer?

It’s easy to use and allows customization for the company I work Review collected by and hosted on G2.com.

What do you dislike about Computer?

It’s a heavy platform and there are times when the page crashes, you need a good computer for it to run smoothly Review collected by and hosted on G2.com.

UH

Verified User in Human Resources

Enterprise (> 1000 emp.)

9/3/2025

"Great Experience!"

5/5

What do you like best about Computer?

-Easy way to collaborate with the team

-Felt like I didn't need training, it was that user friendly Review collected by and hosted on G2.com.

What do you dislike about Computer?

The email alerts can be excessive, especially if it is something that I do not really need to be updated on. Review collected by and hosted on G2.com.

UH

Verified User in Human Resources

Mid-Market (51-1000 emp.)

9/4/2025

"Very intuitive and easy to use"

4.5/5

What do you like best about Computer?

Overall, Dev Rev's platform is fairly intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Computer?

Sometimes it can be difficult to fin all the open tickets. Review collected by and hosted on G2.com.

UC

Verified User in Consulting

Mid-Market (51-1000 emp.)

3/7/2025

"Recent DevRev experience"

3.5/5

What do you like best about Computer?

The support team is always very quick to reply and offer to have a call.

Having different inboxes and being able to filter by so many fields keeps work organized and easy to cover for other colleagues. Review collected by and hosted on G2.com.

What do you dislike about Computer?

I do not find the 'sentiment' feature helpful. DevRev does not allow me to copy a ticket to create a new (similar) one because this field cannot be removed or modified.

Also, the sentiment often does not match the tone of the conversation.

Finally, it should be easier to link tickets, instead of having to use a command. E.g. adding a ticket reference to the field, and being able to click on 'linking the ticket'. Review collected by and hosted on G2.com.

MJ

Megha J.

Product Manager

Small-Business (50 or fewer emp.)

12/31/2024

"Great tool to manage your sprint operations"

4/5

What do you like best about Computer?

DevRev has significantly fine tuned our engineering and customer-centric operations. Managing roadmaps in DevRev is easy, enabling seamless alignment between teams. The custom dashboards help us measure sprint quality and track team efficiency with real-time insights. We can effortlessly track the number of issues worked on for each module or enhancement every quarter, improving visibility and decision-making. With collaborative roadmaps and tailored features, our teams have become more transparent, and productive. I highly recommend DevRev for any organization looking to enhance efficiency, project tracking, and overall team performance. Review collected by and hosted on G2.com.

What do you dislike about Computer?

I wouldn't say there are much downsides.Their customer support team is always available on slack whenever I face any issues. Review collected by and hosted on G2.com.

VK

Vinod K.

Assistant Manager Product Support

Mid-Market (51-1000 emp.)

11/5/2024

"Great customer support team and very good default features"

4/5

What do you like best about Computer?

DevRev has very good default features like

- moving a ticket to relevant status based on customer reponse,

-rating the problem description,

-suggesting ways to improve the problem statement like asking the user to add impact, samples, screenshots, videos, etc..

- Integration with Slack is seamless - comments are added to Slack from DevRev and vice versa without a delay

- Easy to manage the email communication with customer - comment in DevRev will be sent to the customer on email chain with the customer.

The customer support team is very active and knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Computer?

UI is a bit clumpsy - too much information.

Unable to add screenshots and brief notes together. The images will be added in the attachments and removed from the description. This makes it difficult to describe the problem as this will not allow someone to create a story based on a series of screenshots.

Some of the fields in devRev take a flow chart kind of values. The UI needs to be improved to allow the user to navigate the flowchart better. Current implementation doesn't allow it. Review collected by and hosted on G2.com.

What problems is Computer solving and how is that benefiting you?

DevRev is helping us manage the complaints reported by the customer on Slack, email or DevRev seamlessly.

It alerts whenever there is a SLA breach, customer message, allows to configure status changes whenever customer responds, alerts whenever the tone of the customer is angry, frustrated, etc helping us respond to the customer faster. Review collected by and hosted on G2.com.

UH

Verified User in Human Resources

Enterprise (> 1000 emp.)

9/9/2025

"Too many fields and too many options to select from resulting in too many clicks to create a ticket"

3.5/5

What do you like best about Computer?

There are helpful tools to polish your messages Review collected by and hosted on G2.com.

What do you dislike about Computer?

It's not easy to locate issues or tickets using the seach tool Review collected by and hosted on G2.com.

PN

Paul N.

Senior Director, Customer Experience

Mid-Market (51-1000 emp.)

10/29/2024

"Transformative, Customer-Centric Product That Elevates Team Efficiency"

5/5

What do you like best about Computer?

As a leader in Customer Services and Support, I’m thrilled with the customer-centric vision DevRev embodies. The platform is ideal for overseeing support tickets, platform incidents, and customer-driven change requests, all through a streamlined, intuitive interface. It’s easy to navigate and provides the insights leaders need to stay on top of a high volume of critical work items.

Our onboarding experience with DevRev has been exceptional. Their team initially developed the customizations we needed to get up and running quickly, adapting the platform to our requirements. Now, they’re advancing toward a self-service model that empowers my teams to iterate faster and deliver even better experiences to our customers. This evolution is enabling smoother workflows and more agility in meeting customer needs.

The platform has become indispensable in aligning our teams around customer needs. DevRev has also enabled closer collaboration between our support and engineering teams, which has been particularly impactful in managing customer-facing incidents. Its flexibility allows us to adapt as needs evolve. For any leader committed to operational excellence and a customer-first approach, DevRev is a fantastic solution. Review collected by and hosted on G2.com.

What do you dislike about Computer?

Some of the platform’s features are still maturing, which can occasionally create workflow limitations. That said, the DevRev team has been highly responsive to feedback, and we’ve seen steady improvements that enhance usability and functionality. Review collected by and hosted on G2.com.

What problems is Computer solving and how is that benefiting you?

DevRev is helping us bridge the gap between our support and engineering teams, bringing both closer to the customer. This alignment has been invaluable for managing customer-impacting incidents quickly and effectively. With DevRev, we’re also able to track support tickets, platform incidents, and customer-driven change requests in one unified system, which has streamlined our workflows and improved response times. The platform’s customization options and evolving self-service model empower our teams to iterate faster, delivering a better overall experience to our customers. Review collected by and hosted on G2.com.