DataGrail Reviews & Product Details

DataGrail has proven to be a valuable asset for our team, providing a welcome change after moving away from our previous privacy tool. We are looking forward to building out our data map within the tool, streamlining our processes and automating specific workflows.

The support team has been outstanding, working closely with us to answer our questions and make sure we fully understand each step of the implementation. Many teams across our organization are eager to use this tool for their own projects, and its intuitive navigation makes it easy for everyone to quickly find the information they need. Review collected by and hosted on G2.com.

As we are validating the information DataGrail is surfacing, it would be great to have more flexibility to customize specific labels. The ability to customize certain features within the tool would be extremely valuable for our team's unique use cases. Review collected by and hosted on G2.com.

The consent management system is highly automated and simple to personalize. I found it straightforward to modify the default messaging to align with our legal team's requirements. One feature I appreciated was the ability to preview changes behind a test flag, ensuring updates aren't immediately visible to all users. Additionally, their support team has been very responsive. Review collected by and hosted on G2.com.

The consent management feature is still quite new, and we experienced some initial growing pains. Some pages were broken, which may have been caused by bad data or possibly by some front-end code that DataGrail was running. On the positive side, they managed to resolve these issues fairly quickly. However, since we didn't have anything live in production at the time, there wasn't as much urgency for us. Review collected by and hosted on G2.com.

Our onboarding experience with DataGrail has been excellent. Everything that was promised during the sales process has been delivered so far. A special shoutout to our onboarding engineer, Liz Simmons—she’s incredibly knowledgeable, helpful, and truly invested in our success.

DataGrail takes on a lot of the heavy lifting during the integration, which has helped streamline the process and reduce the burden on our internal team. We're off to a strong start and are excited to continue working with their team.

Pros:

Seamless onboarding

Proactive and knowledgeable support

Handles much of the setup work internally

Ease of Use

Cons:

None so far Review collected by and hosted on G2.com.

We’re still in the process of fully integrating with DataGrail, but so far the experience has been great. We just launched cookie consent management, and everything has gone smoothly — no complaints at all. Review collected by and hosted on G2.com.

The onboarding process has been awesome really smooth and super supportive. What stood out most is how well they understand the effort it takes on our end to get everything up and running, which is huge for us as a nonprofit with limited resources. I’ve been talking with DataGrail for a while now, and it’s never felt like a sales pitch. They’ve consistently taken the time to understand our privacy needs and have come across as a true partner, not just a vendor. Review collected by and hosted on G2.com.

So far, we’ve rolled out Consent Management and are currently working on Subject Access Requests and Data Mapping. Consent management went very smoothly, and any hiccups where quickly addressed by Data Grail. The only concern I’ve had is making sure all our connectors align properly. Even if they don’t, DataGrail has been great about committing to getting everything up and running, even if it means looping in their support team.

Once we’re fully implemented, I’ll come back and update this section for a complete and honest review. Review collected by and hosted on G2.com.

DataGrail has allowed us to replace our home-grown DSAR management with a best-in-class system to manage DSARs. It allows us to connect to a variety of systems where data might live, and scan them. Previously, we had to have administrators comb through these systems individually, so DataGrail has removed a lot of manual work. DataGrail has an excellent customer support team which is able to answer our questions when they arise. Review collected by and hosted on G2.com.

Just like any software, there are some product limitations that we have had to work through, but overall DataGrail is a benefit to our business. Review collected by and hosted on G2.com.

Datagrail makes consent management incredibly simple & streamlined, helping our team ensure our website is compliant & we are implemented best practices for compliance + consent across a variety of data policies. Review collected by and hosted on G2.com.

Our new consent strategy + implementation is night & day compared to our old tool. Have not experienced negative impacts or blockers while using Datagrail. Review collected by and hosted on G2.com.

We’ve been using this integration since August 2022, and it has been a valuable tool for managing Access (SAR) and Delete (RTF) requests. It also allows us to tailor notifications for our users. DataGrail offers several flexible options that suit our needs, ensuring everything runs smoothly and stays in compliance.

Throughout our partnership, we’ve encountered only a few issues, and the DataGrail team has been very responsive and quick to assist with any requests.

Additionally, we’ve integrated more features over time, and the process has been simple, thanks to the clear guidelines and straightforward steps. Last year, we expanded our options to better handle user requests in line with different regulatory requirements. Review collected by and hosted on G2.com.

Some actions in the workflow are manual, but after discussing with the DataGrail team, we were able to automate some of the process steps. We will continue working with the team to add more automation. Review collected by and hosted on G2.com.

It was mostly straightforward to setup the product and the UX/UI is clear. We used Google Tag Manager to integrate Datagrail. I particularly appreciated the ability to setup rules for the consent banner to not show when it's not required for a particular geo location. Styling the consent banner so it fit with our website's design aesthetic did take some effort, but that was to be expected given the highly custom website we had. In the end though, it looked great. Review collected by and hosted on G2.com.

The consent banner components are a bit difficult to fully style, though with some help from AI and an engineer we were able to get it to look like we wanted in the end. Review collected by and hosted on G2.com.

I love how easy DataGrail is to integrate without needing any Engineering resources, which accelerates the process significantly. The responsive customer support is a huge plus, fixing issues quickly. I also find the interface very intuitive, especially the Consent Management tool, making the system user-friendly. Review collected by and hosted on G2.com.

I experienced initial technical issues when setting up DataGrail, as the GTM containers weren't loading correctly. Although the problem was resolved quickly with the help of technical support, it was a temporary setback. Review collected by and hosted on G2.com.

DataGrail allows for me and my team to have things well organized and automated. This makes our job very easy. Its helpful to stay on top of requests and ensure things are being processed in a timely manner. The DG team is very helpful and knowledgeable. They are quick to implement updates or explain why something may need to be done a different way. They provide me the tools to do the job as well instead of having to wait for them. Review collected by and hosted on G2.com.

Looking at our process prior to DG I dont think I have anything to say about using it that makes a negative impact to my team. Review collected by and hosted on G2.com.