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Epsilon3 Reviews & Product Details - Page 9

Epsilon3 Product Details

Pricing

Pricing provided by Epsilon3.

BASIC

Starting at $100.00
Per Month

Epsilon3 Integrations

(2)
Verified by Epsilon3

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Epsilon3 Reviews (258)

Reviews

Epsilon3 Reviews (258)

4.2
258 reviews

Pros & Cons

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Verified User in Financial Services
UF
Mid-Market (51-1000 emp.)
"Very informative, yet a tad complicated"
What do you like best about Epsilon3?

I think the detailed breakdowns of procedures are great. Review collected by and hosted on G2.com.

What do you dislike about Epsilon3?

Often time same breakdowns of procedures are a bit too complicated to navigate, this especially applies to new hires. Review collected by and hosted on G2.com.

Response from Max Mednik of Epsilon3

Thanks for the feedback! We are working on some ways to make it easier for new users.

RF
Launch Vehicle Technician
Enterprise (> 1000 emp.)
"What a Great Product!"
What do you like best about Epsilon3?

It is very easy to use as much as I use it, there are a great amount of features that can be used day-to-day. Review collected by and hosted on G2.com.

What do you dislike about Epsilon3?

There aren't many things that are dislikable about Epsilon. The customer support is great. Review collected by and hosted on G2.com.

Response from Max Mednik of Epsilon3

Thank you so much for the kind review, Robert!

Verified User in Aviation & Aerospace
UA
Enterprise (> 1000 emp.)
"Great product to make work orders simple."
What do you like best about Epsilon3?

Epsilon streamlines work orders by putting all the steps into one page. No more clicking around to find the different steps, just scroll down and sign off your steps. I havn't been with the company long but it was easy to pick up how to use it. It is an easy program to use, and we use it quite often. I like the different features, like being able to leave comments on each step to let others that may not be around you know what your thoughts are or problems you had. Review collected by and hosted on G2.com.

What do you dislike about Epsilon3?

Everything with the program has been great so far. Review collected by and hosted on G2.com.

Response from Max Mednik of Epsilon3

Thanks so much for the great feedback!

Guste D.
GD
Enterprise (> 1000 emp.)
"Satisfied"
What do you like best about Epsilon3?

Epsilon3 contains most of our procedures, it is nice to be able to have a database you can navigate through with scripts when assistance is needed on the spot. As well as seeing many improvements along the way makes the system more user friendly. Review collected by and hosted on G2.com.

What do you dislike about Epsilon3?

It is a bit harder to search for our procedures in this database that what we have previously used. Review collected by and hosted on G2.com.

Response from Max Mednik of Epsilon3

Hi, Guste! So sorry to hear about the trouble. We are working on some navigation improvements coming out soon.

JR
Launch Operations Technician
Small-Business (50 or fewer emp.)
"Use epsilon for daily work requirements."
What do you like best about Epsilon3?

It is user friendly and non-intimedating. Review collected by and hosted on G2.com.

What do you dislike about Epsilon3?

I am unable to log on unless an account is created. I was unable to use this for my first 3 weeks of employment. Review collected by and hosted on G2.com.

Response from Max Mednik of Epsilon3

Hi, Jose! Thanks for the kind words! Sorry to hear about the access issues!

Elonas S.
ES
Payment Support representative
Mid-Market (51-1000 emp.)
"Great experience, Great guides."
What do you like best about Epsilon3?

That you cannot find anything. Easy to use. Good implementation Review collected by and hosted on G2.com.

What do you dislike about Epsilon3?

No search engine. Number of lacking features Review collected by and hosted on G2.com.

Response from Max Mednik of Epsilon3

Have you tried the new global search on the left?

Verified User in Defense & Space
UD
Mid-Market (51-1000 emp.)
"Epsilon3 is a simple, straightforward tool for procedure development"
What do you like best about Epsilon3?

The simplicity and small learning curve allows the ability to make procedures quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about Epsilon3?

Customization of decision tree logic could be improved to allow users to go down different paths depending on the outcomes of previous steps. Review collected by and hosted on G2.com.

Response from Max Mednik of Epsilon3

Thanks! You can already customize how to go down different paths depending on previous step outcomes using our Conditional Flow block.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"Epsilon3 can sometimes be overwhelming."
What do you like best about Epsilon3?

I like how much information Epsilon3 can have in its system. Review collected by and hosted on G2.com.

What do you dislike about Epsilon3?

I think Epsilon3 can have too much though, and it is hard to navigate at times, and not the most user-friendly system. Review collected by and hosted on G2.com.

Response from Max Mednik of Epsilon3

Thanks! We are working on some navigation improvements coming soon.

Verified User in Financial Services
UF
Enterprise (> 1000 emp.)
"Epsilon3 review as an Escalation agent."
What do you like best about Epsilon3?

is its user-friendly interface that simplifies complex workflows that allow to follow the procedure step by step. Review collected by and hosted on G2.com.

What do you dislike about Epsilon3?

not being able to have the information in one page and using Ctrl+F Review collected by and hosted on G2.com.

Response from Max Mednik of Epsilon3

Thanks! Each procedure is on one page when in list view, and you can use Ctrl+F. Have you tried that?

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Epsilon review"
What do you like best about Epsilon3?

All the information is detail the steps are preaty easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Epsilon3?

Sometimes it's hard to find a guide that you are looking for. Review collected by and hosted on G2.com.

Response from Max Mednik of Epsilon3

Thanks! Have you tried the new global search functionality?

Pricing Options

Pricing provided by Epsilon3.

BASIC

Starting at $100.00
Per Month

PRO (Most Popular)

Starting at $200.00
Per Month

ENTERPRISE

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Epsilon3 Features
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Mobile Device Support
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