Fundraise Up Reviews & Product Details

Fundraise Up is intuitive and easy to use, for both implementation and management. The customer support is quick and helpful, everyone I've worked with has been very knowledgeable and friendly. I've used Fundraise Up in multiple roles and it helps us automate the flow of donations into our CRM (Salesforce) accurately in real-time. Review collected by and hosted on G2.com.

The Integrations menu is a bit hard to find at first (you have to click within Settings) but once you know where it is, its fine. Review collected by and hosted on G2.com.

I like that it's agile and that it can be implemented into different formats for execution. Review collected by and hosted on G2.com.

I don't like the fact that we are unable to re-allocate the fundraiser's donation between fundraisers. For example, a donor accidentally donated their amount to another campaign. I was able to re-allocate his amount to the correct campaign. However, I was unable to to further re-allocate that amount to his Fundraiser's page.

Also, it would be great if you could provide the Fundraiser's Team Admin with the general fundraiser's page link without being attached to the team member. That way, they also have the option of sharing that general donation page link that is not attached to a particular team member. Review collected by and hosted on G2.com.

The platform is straightforward to configure and offers embeddable widgets, which makes integration seamless. I found the customer support and migration assistance to be excellent. Implementing it on my existing website was simple, and connecting it with my CRM was also hassle-free. Review collected by and hosted on G2.com.

The only challenge we encounter is when we need to manage offline transactions. Review collected by and hosted on G2.com.

FRU makes their product easy to implement and easy to use for donors and for users. Out of all of our partners integrating with our Salesforce CRM, FRU was the most seamless. Review collected by and hosted on G2.com.

I have had mixed results with their customer support. Sometimes, they respond quickly, concisely and get me what I need. Other times, it could be a week or two before coming to a resolution on something that, to me, seems like an easy question.

They pride themselves on their customizability, but quickly I realized there were aspects we had in our last platform that were not customizable in this platform. There have been times where I ask for a change, and I hear that their program is optimized, but I can show proof that it isn't optimized for us. An example would be that my donors want to list why they are making a gift before actually giving one. FRU says that the "why" question should come last, so I cannot move it. Review collected by and hosted on G2.com.

Fundraise Up is incredibly easy to use and has made managing donations a breeze. The powerful and well-designed features make the entire fundraising process more effective. Their customer service is prompt, helpful, and always ready to assist. Highly recommended! Review collected by and hosted on G2.com.

The export feature has the dollar value with the CAD in it. Also, there are too many columns that we don't need. For reconciliation purposes, we have to sort it every time. Review collected by and hosted on G2.com.

Not only is the tool incredibly helpful (hitting everything we asked for: dynamic ask amounts, easy configuration, easy insights/analytics, great user experience, etc.) but the customer service is fantastic!

Any user errors, confusion, or questions have been answered promptly (almost immediately in most cases) and clearly. They're happy to connect with other team members, offer additional training, troubleshoot, and even look for custom solutions. I can't recommend them enough when it comes to fast and reliable customer support! Review collected by and hosted on G2.com.

The only real downside to Fundraise Up is the fee. Luckily, we were able to do a full cost analysis and determined that because of the higher conversion rates (among other things) it was still cheaper than our current product in the long-run.

They're also pretty good when it comes to suggesting ways to bring the fee down with the payment processor, and putting together helpful cost analysis info! Review collected by and hosted on G2.com.

We were able to easily create and deploy English and French language versions of our donation forms for FINCA Canada. Both the front-end and the back-end look great. Fundraise Up also provided excellent assistance in getting the system set up correctly and quickly. Review collected by and hosted on G2.com.

We're used to a single system handling both our outbound marketing and our donations forms. Retooling our internal processes to account for the change was time-consuming but worthwhile. Review collected by and hosted on G2.com.

Easy to navigate and efficient team to help. Review collected by and hosted on G2.com.

A couple of features that haven't been implemented yet but these are updated a lot. Review collected by and hosted on G2.com.

FundraiseUp is a practical, effective, easy to integrate and user-friendly software. The support is incredible and competent Review collected by and hosted on G2.com.

So far I'm happy with the platform functionalities Review collected by and hosted on G2.com.

They're always testing to optimize donation flows. Their look and feel is so good that most other platforms' changes in recent years seem to be trying to duplicate what Fundraise Up has done. Also, their support is fast and helpful, and their integrations keep all of our data in sync with our CRM. Review collected by and hosted on G2.com.

Maybe there is such a thing as too much testing. Once, I had an issue where a donation form was defaulting to monthly instead of one-time, and that did not make sense for the context of my link. Support said they were testing a feature, but there was no way to opt out of this test for this particular campaign. (Other AI/machine learning optimizations can be disabled if needed, but not this one yet. So I ended up forcing the one-time default with URL parameters to make the donation link work the way I needed it too.) Review collected by and hosted on G2.com.