Fluency Reviews & Product Details

The automation is great when covering for employees that our out of office. It's nice knowing the pacing is set up in that way. I also like how you can group campaigns together. Review collected by and hosted on G2.com.

The pacing settings are difficult. Google does daily pacing, I wish Fluency would allow daily pacing settings. I think the platform creates a lot more work to keep everything smooth, and errors can go on longer without being detected due to the automation.

I think Fluency would also be more helpful for large scale accounts with analysts making changes in platform. I have a bunch of small accounts and I run the campaigns currently without an analyst under me, it is easier for me to just manage in Google Ads. So that part might be a me problem haha! Review collected by and hosted on G2.com.

Fluency makes sure all campaigns follow their pacing strategies and they don't overspend on all social platforms. It is very easy to use and I simply love the ability to generate a custom budget proposal for clients. You can go in to the platform, input your suggested budget increases and it will allow you to download a PDF that you can send to clients for review. Then when the client approves, we can go back into the platform and publish the changes, as they’ll be already inputted and ready to go. Review collected by and hosted on G2.com.

I like everything but if I have to note one thing is that I would like to be able to manage TikTok campaigns through Fluency sometime in the future. Review collected by and hosted on G2.com.

What I appreciate about Fluency is that it allows you to view your ad data across different platforms. You simply need to use the filter to select the platform you want to see. Review collected by and hosted on G2.com.

In my experience, there is no option to bulk download the keyword report when it covers multiple campaigns. As a result, I have to export the keyword report for each campaign individually and then manually combine them, which is quite time-consuming. Additionally, there is no product report feature similar to what Google Ads offers. We are still encountering challenges with the Ad review process. I hope these aspects will be improved so that the platform can offer features more in line with what is already available elsewhere. Review collected by and hosted on G2.com.

What I like best about Fluency is its seamless automation engine that’s specifically built for high-volume, multi-location businesses. It allows us to scale localized digital marketing campaigns across hundreds of locations with a high level of consistency and efficiency. The templating system is robust, making it easy to maintain brand control while still allowing for customization at the local level. Also, the integration with platforms like Google Ads and Meta is incredibly smooth, which saves our team hours of manual work each week. Review collected by and hosted on G2.com.

While Fluency is powerful, one area that could be improved is the learning curve for new users. The platform offers a lot of advanced features, but it can be overwhelming at first without proper onboarding or documentation. Additionally, while the automation is strong, more granular reporting and analytics capabilities—especially visual dashboards—would make it easier to evaluate performance at both macro and micro levels. Some occasional delays in syncing data with ad platforms have also been a minor challenge. Review collected by and hosted on G2.com.

I love how Fluency dramatically simplifies campaign management for me at Microsoft and Google by automating the process and allowing us to pace campaigns without manual intervention. The interface, admittedly initially challenging, becomes very easy and intuitive with use, which is great. The blueprint creation and settings replicator features stand out as exceptionally useful, especially in saving time by automating campaign types and making it easy to replicate bidding strategies and location targeting efficiently. These capabilities have enabled us to manage campaigns without needing to create them manually, just flipping a switch. The platform's offerings and the ability to save time while enhancing campaign pacing are invaluable. Overall, Fluency's platform is comprehensive and compelling enough that I would definitely choose it again, reflecting a perfect recommendation likelihood of ten out of ten. Review collected by and hosted on G2.com.

I don't like that the software shuts down for a couple of hours around 10 PM to midnight PST, which could be due to maintenance. This downtime is inconvenient for me, as I often work late at night and would appreciate the software being available 24/7, or pushing back the maintenance window to 2/3am. Extending the availability into the early morning hours would be beneficial for anyone working late. Review collected by and hosted on G2.com.

RPA (Robotic Process Automation) is THE feature for this platform. It allows users to build blueprints for repeatable processes that save time without QA concerns. If your company specializes in a particular vertical or verticals, this platform would allow 2-3x the workload per account owner/ analyst. I, alongside my entire department, use this platform throughout the day, 5 days a week. Review collected by and hosted on G2.com.

Feature requests are not guaranteed. There needs to be a large enough adoption for clients to service requests. This isn't a deal breaker as they support virtually all standard features you would find in Google or Meta platforms. Review collected by and hosted on G2.com.

The adoption of Fluency in our department has been beneficial and has cut time on repetitive tasks like duplicating ads, managing limited-time offers, and adjusting budgets for rollover. Working in the automotive space means that we are constantly changing offers, and running expired ones can be detrimental. The broadcast feature has been a godsend in allowing us to schedule ad copy to expire when we need it to. Not having to duplicate ads monthly for 40+ accounts has given me so much time back. Review collected by and hosted on G2.com.

We've encountered several issues, including ad sets randomly pausing, broadcast copy being incorrectly set as the always-on ad copy, and changes made in Fluency not syncing properly with Ads Manager. Review collected by and hosted on G2.com.

I find that the budget management tools are really efficient and effective for people managing large amounts of clients. I also really like the pre-set reporting and the AI reporting integrations.

I like how available our representative is for support. Review collected by and hosted on G2.com.

I find that you cannot find the same views (one that comes to mind is i cannot see the search terms by ad group, they come all as one campaign).

I also really dislike that you can't see if you've excluded or added a keyword.

I also really don't like that paused budgets don't count towards your total spend even if you've seen spend that month. Review collected by and hosted on G2.com.

I use Fluency to manage several automotive accounts each month. It is great for keeping budgets on track and quickly checking pacing and performance. Switching between accounts is easy and the bulk editing tools save a lot of time when updating campaigns. I also like how smoothly it connects with Google and Facebook. Review collected by and hosted on G2.com.

Slow feature updates on all the platforms Review collected by and hosted on G2.com.

I appreciate Fluency’s ability to streamline campaign management by enabling faster campaign launches and providing proactive updates. The budget pacing tools are user-friendly, and the integration with Google Local Services ads is invaluable. Its customizable notifications enhance productivity, allowing us to catch and address issues promptly. Review collected by and hosted on G2.com.

I find the learning curve associated with the blueprints quite challenging, especially during the initial setup. It involved a significant amount of trial and error to get things working smoothly. Additionally, there were issues with blueprints' customization, particularly concerning data handling and overwriting settings, which required careful management and took about ninety days to resolve. The AI capabilities, particularly Muse AI reports, are not yet fully developed or reliable. There have been problems with data alignment and the accuracy of reporting, making the AI less useful than anticipated. Also, the platform's pricing is on the higher side, which makes it a considerable investment for our company. Review collected by and hosted on G2.com.