Linnworks Reviews & Product Details - Page 3

Linnworks Product Details

Linnworks uncomplicates your order and inventory management. With hundreds of integrations, our platform enables you to expand, automate and control every piece of your ecommerce operation from one central hub. Build the perfect set of automation rules to streamline the sorting, prioritization and routing of every incoming order, no matter your setup complexity. Sync your inventory in real-time across all your marketplaces and eliminate oversells for good. Empower pickers with digital picklists and built-in quality control functionality for faster, more accurate fulfillment. Add or modify listings in bulk. Pull all your data into one place for the most comprehensive reporting and unmatched forecasting. The list goes on. To put it simply, Linnworks is here to make managing your commerce operation easier than ever.

Product Website

Seller

LinnSystems

Discussions

Linnworks Community

Languages Supported

English

Product Description

With Linnworks you're able to have one inventory for all sales channels, work with suppliers, fulfillement and dropshippers, create 100 listings from 1 item and have all your inventory info in one place.

Overview by

Lucy Allen

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Linnworks Media

Linnworks Demo - Linnworks Order Management

Manage and process online sales from across your selling channels in one location.

Linnworks Demo - Linnworks Inventory Management

Avoid over- or underselling by tracking inventory across key selling channels from one central location.

Linnworks Demo - Linnworks Shipping Management

Improve customer experience by shipping and fulfilling orders faster with automated workflows.

Expand the functionality of your ecommerce operations with Linnworks rich integrations ecosystem.

Stay in control of your business with the data points that matter.

Power your entire ecommerce operation – from inventory and warehouse management through to order fulfillment and reporting – from a single, centralized platform.

Linnovation 2024! Hear the latest product updates for Linnworks and SkuVault

Official Downloads

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How Linnworks automation capabilities helped Rave Coffee manage a 100% increase in orders

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Jae R.

Director

Small-Business (50 or fewer emp.)

2/23/2023

"Reliable inventory management tool for omni-channel retailers"

5/5

What do you like best about Linnworks?

Reliable invetory managment middleware for small multi-channel retailers. Easy intergration of channels and couriers. Support documentation is generally good enough the non-IT staff to set up and manage integrations with technical expertise. Real-time chat support is generally very good, but support tickets can get lost in the system. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Some what opaque pricing. Really not sure that the prcing for FBA orders represents good value for money. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

LW brings all our orders into one place and ensures that inventory levels are correct across all our sales channels and our dropship customers are able to upload their orders directly via drobox and scheduled uploads. Business rules ensure the correct couriers and services are used for shipping and that digital customs data is included with all overseas shipments. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Jae,

Thanks for the positive review, it's great to hear that you can now manage your inventory levels and orders across your sales channels from one place.

We also appreciate your feedback regarding pricing and support tickets. I'll make sure to pass this information on to the relevant teams.

Thanks again!

LP

Liam P.

Small-Business (50 or fewer emp.)

2/28/2023

"Great time saver."

4/5

What do you like best about Linnworks?

As a sole trader who works alone, i need to find time savings wherever I can especially in peak periods. Linnworks does precisely that. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

My only criticism would be that sometimes advertised features, like listing items on marketplaces can be a little patchy and waiting for solutions can take too long. Especially when for example amazon makes a short notice change.

Pricing is at the limit for a small business like me and any increase would be prohibitive. The previous attempt to increase prices would have priced me out and created a huge problem for me moving to another provider. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Liam,

Thanks so much for the review. It's amazing to hear that our platform has enabled you to save time and focus on other business tasks.

We completely take on board your feedback about pricing also, I'll make sure this information is shared with the relevant teams.

Thanks again.

AE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

5/25/2023

"Good service for SaaS stores, but not great for custom integrations."

0/5

What do you like best about Linnworks?

Their sales and support staff were very attentive, but either they didn't understand our needs or something else because the integration with our custom storefront was a disaster. In six months, we didn't manage to come together for a solution for our needs. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

If we had been using a standard SaaS solution like Shopify, or merely been trying to maintain inventory between Amazon and Shopify, or whatever their standard solution "stories" were, there wouldn't have been any problems. The expectation we were sold didn't match up with our needs integrating their solution with our custom-built storefront. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

We wanted to maintain a single inventory between multiple locations and distribution centers. Linnworks would have been fine had we only had one shipping locus, but they don't have a great solution for geo-fencing a single inventory between locii. Their proposal, maintain two equal, but separate SKU sequences for our US and EU distribution centers. This ended up causing more problems than linnworks was supposed to solve. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi,

Thanks for your feedback and we're really sorry to hear about your experience with us.

To continue the conversation and get a resolution on your points, please feel free to contact us at reviews@linnworks.com and we'll put you in touch with the right teams.

DB

Daniel B.

Director

Small-Business (50 or fewer emp.)

11/10/2022

"Couldn't manage our business without it"

5/5

What do you like best about Linnworks?

I feel that we have grown up with Linnworks, which has evolved significantly to a stage where it does everything we require. As time goes on, more functionality is being added. All systems can have faults and issues, and this is where Linnworks doesn't disappoint. I have always found their support team to be knowledgeable and responsive whether we are working in the evening, during the day or even at the weekend. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

It has a steep learning curve. It took us a long time to set it up the way we needed, which can be off-putting in the initial stages. All of the time spent on the set-up is an investment, and you will reap the rewards later.

Sometimes I feel that more hand-holding would have been helpful in the setup process. Also, we need technical support to help us set up order rules to get the maximum benefit from this functionality. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

Linnworks allows us to ship larger quantities of orders with automation by producing shipping labels, courier manifests and shipping quotes as well as answering customer queries about tracking information, controlling stock levels, ensuring we don't oversell and helping to calculate order requirements.

It is simply an essential tool for our company, and we wouldn't have grown as a business without it. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Daniel,

Thanks so much for the comprehensive and positive review. It's amazing to hear that we've enabled you to scale as a business and we look forward to supporting you with further expansion in the future. I'll make sure to pass on your kind words to the support team, they will really appreciate it.

Thanks for your feedback about onboarding and technical support also, I'll share this information with the teams.

CB

Cat B.

Marketing Director

Small-Business (50 or fewer emp.)

10/26/2021

"Linnworks revolutionized our inventory and fulfillment"

5/5

What do you like best about Linnworks?

Everyone is connected and updated quickly. We had an outdated system of paper, emails and trello board. Thankfully we now have one screen that keeps everyone up to date. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

We are still setting up some of our retail points. Every distributor has a different system, and we are committed to keeping it all in Linnworks, which means getting each service to communicate with the inventory and fulfillment system. -- An Update: I met with one of our digital sales providers and mentioned that we use Linnworks, but that it doesn't integrate with their system, so we need to manually key in orders from them. They asked who at Linnworks can help them get an integration working. I reached out to Linnworks and within 2 days have been able to get the info this sale provider needs and contacts with the people at Linnworks that can help make it happen. It was painless and I'm very happy with the helpfulness of the Linnworks support staff. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Cat,

Thanks for the positive review! We love hearing how our software has enabled your teams to be connected and in control of key business operations, all from a single place. We look forward to helping your business automate processes and grow even further.

We really appreciate your feedback

AS

Antony S.

Director

Small-Business (50 or fewer emp.)

11/10/2022

"A good solution for multi-marketplace retailers"

4/5

What do you like best about Linnworks?

Linnworks offers a wealth of integrations with most major domestic and international marketplaces and e-commerce CMS such as BigCommerce and Shopify. They also integrate with most carriers to make shipping simple. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

As with any system, bugs do crop up from time to time and it can be difficult to self-diagnose the issue and resolve it without assistance. Support is good however phone support do appear limited in their knowledge with most queries being referred to behind the scenes teams. This can be frustrating at times when a quick resolution is needed. Native integrations with major accounting software is lacking and we are reliant on third party applications to bridge this gap. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

Linnworks help us manage our stock control across multiple sites to prevent overselling. Integrations with carriers saves a lot of time with shipping labels and associated customs documentation generated and communicated to the carrier within seconds. The system also allows to easily raise purchase orders with suppliers. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Antony,

Thanks so much for the review. We love hearing how our customers overcome overselling with our inventory management and channel integrations functionality.

Thanks for the feedback on support and accounting integrations also. I'll make sure to pass this information on to the relevant teams.

CO

Charlie O.

CFO

Mid-Market (51-1000 emp.)

1/31/2023

"Great software to connect modern ecommerce"

4.5/5

What do you like best about Linnworks?

Flexibility in the platform is one of its best features, and it can be extended directly via its developer platform. The platform's stability is also a big plus. We've never had any downtime that has affected us. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

The platform's UI can sometimes be a bit hard to use. Improvements to the user interface would be significant. Reporting could also be improved to be more intuitive. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Charlie,

Thanks so much for the positive review. It's great to hear that our platform and fulfillment integrations have supported you across your online shops.

We also appreciate your feedback about the UI and reporting, I'll make sure to pass this on to the relevant teams.

Thanks again!

ZM

Zulfiqar M.

Sr. Manager Integrations

Mid-Market (51-1000 emp.)

11/22/2022

"The Best Inventory & Order Management System. Best WMS"

4/5

What do you like best about Linnworks?

We are using Linnworks since 2013 and it is very easy to use, we can manage to process 1000 orders in very less time, and we can create custom packing and pick lists for easy picking and packing goods, Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Linnworks is not giving database access, we can't develop more apps with linnworks because of database nonavailability, One more thing is we can not add any custom field in the inventory view. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

Order Management - Before linnworks it was really hard to manage orders and resends, now we can easily ship the orders without any delay.

Inventory Management - Inventory Management can't be easy as linnworks is providing the system.

Custom Templates - We can create custom templates for Picking, Picking, and customer invoices.

Reporting - We can write custom Queries for any type of report. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Zulfiqar,

Thanks so much for the review! It's great to hear how our software has helped you save time and easily manage your orders.

Regarding our database, we cannot provide this access due to security reasons but we do have an API and a host of integrations available in our app store.

Thanks again.

RM

Rob M.

Managing Director

Small-Business (50 or fewer emp.)

5/23/2023

"Great onboarding team"

3.5/5

What do you like best about Linnworks?

scoping and onboarding were very thorough Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

no having access to a demo account before signing Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Rob,

Thanks for the review. It's great to hear about your positive onboarding experience and how Linnworks has provided one source of truth for your orders and inventory.

Thanks for feedback about the demo account also, we're looking into this as a priority.

Thanks again!

BT

Beverley T.

Business Owner

Small-Business (50 or fewer emp.)

11/8/2022

"Reliable software which enables us to sell on multiple platforms at once"

5/5

What do you like best about Linnworks?

Issues with the system being down are rare, the stock level ensures we keep our stock levels accurate. Enables us to create bundles and still maintain accurate stock records when bundles of products sell. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Can be a struggle to learn. Took a long time for us to get our heads around how to do things, the processes don't feel particularly intuitive to us. I feel like we may not be making the most of the software but I don't know what I don't know, if you see what I mean. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

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Hi Beverley,

Thanks so much for the positive review. We love hearing how our software has enabled you to seamlessly sell on multiple marketplaces and maintain accurate stock levels.

We really appreciate your feedback about the UX also. In case you're not aware, we have a collection of 101 and masterclass webinars that you may find beneficial. I've also included a link to our training website where you can find tutorials on our key functionality. We also have the option of additional training sessions that you can arrange by reaching out to our support team. We would love to make sure you are getting the most value out of the platform.

See how Linnworks improved