Loxo Reviews & Product Details

On the surface, Loxo covers the basic needs of a recruiting CRM/ATS. When it works, the functionality is straightforward and allows you to track candidates and manage pipelines without much learning curve. Review collected by and hosted on G2.com.

The system feels extremely fragile: any deviation from a “happy path” breaks things. We’ve had repeated issues with webhooks not firing correctly, which is critical for our operations. This has happened twice in the past month. The first time support denied the issue entirely, and now the second time we’ve been left waiting for days with only vague replies like “we’ll look into it.” Support is slow, generic, and avoids giving clear confirmations of problems on their side. For a tool that should be the backbone of a search business, this level of reliability and support is unacceptable. Review collected by and hosted on G2.com.

Loxo has been my go-to recruitment platform for five years and counting, its intuitive design keeps me coming back daily. The clean, drag-and-drop interface makes managing candidates effortless, while built-in automation and AI tools streamline outreach and sourcing. It's a powerful, user-friendly system that evolves with my workflow—no steep learning curve, just consistent, efficient results. Customer support is quick and reliable and has solved occasional issues. The platform is easy to implement my recruiting efforts using SMS, email, social media which integrates directly to candidate profiles. Review collected by and hosted on G2.com.

The IoS app for the phone is clunky and needs an update. The platform on the computer is great but I would like to be able to use the app more. Review collected by and hosted on G2.com.

The slick interface is good, the ATS and (Kanban) structure of the job page is very good. The way it uploads CSV is great and many features are well thought through and slick, Review collected by and hosted on G2.com.

The lack of distinction between Contacts and Candidates, and the lack of a way to capture different data for Contacts. There are custom fields, but these simply do not work well enough and every "Person" looks like a Candidate. This is a BAD idea overall - Contacts are different and the system should reflect that and be able to show different info. Even as far colour coding should be different ie. blue for Contacts, Yellow for Candidates. Review collected by and hosted on G2.com.

- Clean UX/UI that hides sensitive data like phone/email on the people list, keeping it secure and tidy

- Convenient bulk email, customizable workflows, and dashboards

- Extension that loads/refreshes LinkedIn data easily

- Strong integrations: website, email (delivery status + attachments), calendar, Seek/LinkedIn Recruiter

- Loxo can serve as a true one-stop service platform, reducing the need for extra integrations Review collected by and hosted on G2.com.

- No dark mode, which would help reduce eye strain

- SMS Sender ID (ASID) not yet supported for Thailand, limiting professional communication

- Some UX/UI changes make workflows harder: split private/work email fields (single field was simpler), target salary field clutters candidate profiles, activity logging would be more useful on the right-hand side instead of “Meetings”

- Company page could be more powerful: show contract status, unified activity log across users, overdue follow-up alerts, and auto-pinned frequent contacts

- Support would be better with email/phone options in addition to in-app chat, along with clearer training and more detailed updates whenever new functions or features are released

- Mobile application should be developed to work as smoothly and easily as the web version Review collected by and hosted on G2.com.

For the basics, easy to use.

Clean design.

LinkedIn integration is very good. Review collected by and hosted on G2.com.

They make lots of changes that make the product worse or harder to use, most of which make no sense.

Despite what they tell you, they do make small changes that they don't tell you about, and if you are using that particular part of the product, it's incredibly frustrating.

The changes they make and even some new features are clearly not proofread by recruiters, and so don't make sense most of the time. For example, the Client Portal. It used to be that both you and the hiring manager could leave comments in the same place on the portal, without having to navigate to any other part of the portal. Ease of communication is obviously the bit that clients and consultants care about the most. So Loxo changed so that the consultant and the hiring manager had to leave comments in different parts and could only review them in different parts, separately. Why?! Why change something that works with something that doesn't? And even in the brand new client portal, they haven't fixed that issue!

Or even the email automations, you used to be able to turn them off for a job when you created the job. Now you can't, and they have to go on every job, unless the admin makes a change in the settings. Ridiculous change. Why do it?!

Neither example was communicated; I found out about the client portal from a client asking why it didn't work anymore - enough said. Review collected by and hosted on G2.com.

I like that Loxo takes our feedback and implements it. I like that they are always updating and improving the product. Review collected by and hosted on G2.com.

I wish the app was better so when a candidate applies and I get an email notification, I can look at it easily from my phone. Review collected by and hosted on G2.com.

The team at Loxo has been fantastic from the start. Their communication is clear and consistent, and they guide you through every step of the setup and integration process. They’ve truly made the transition seamless, helping us get our recruiters fully onboarded, functional, and satisfied.

Loxo itself is incredibly intuitive, packed with time-saving features and automations. It integrates easily with the web and other platforms, providing our recruiters with a simple yet powerful tool they can use from anywhere with an internet connection. But what really sets it apart are Loxo AI, Source, and Connect—these are the powerhouse features that take our recruiting to the next level.

We’ve used other ATS platforms that were decent, but Loxo stands out as the best by far—bringing client and candidate management together in one streamlined solution. Review collected by and hosted on G2.com.

Nothing to report here. We are very happy with loxo. Review collected by and hosted on G2.com.

I've used a variety of recruitment tools over the years, but Loxo stands out. It’s intuitive, powerful, and built with recruiters in mind. From sourcing to pipeline management, everything feels streamlined and thoughtfully designed. The AI-driven features are especially impressive — saving time without sacrificing quality.

Loxo isn’t just a tool, it’s a partner in the hiring process. They're constantly evolving their platform and capabilities rather than something that's static. Highly recommend for teams looking to modernize and simplify their recruitment workflows Review collected by and hosted on G2.com.

Still loving everything about the platform. Review collected by and hosted on G2.com.

Using Loxo has really helped me stay organized and work faster when hiring. I like how everything is in one place — I can track candidates, send emails, and manage jobs without switching between tools.

Furthermore, it saves me a lot of time. The search filters are great, the layout is simple, and the automation features make follow-ups super easy. It’s also very user-friendly, even if you’re not very tech-savvy. Review collected by and hosted on G2.com.

Sometimes it takes a bit longer to load certain pages. For instance, when I am importing contacts using the Loxo extension- it freezes up sometimes. But overall, it works really well. Review collected by and hosted on G2.com.

Loxo has transformed the way we run recruitment. The all-in-one platform — combining ATS, CRM, and sourcing — saves us hours each week. The AI sourcing tool is a standout feature, making it far easier to identify and engage relevant talent quickly. I also appreciate how intuitive the interface is — it’s easy to onboard new users and get value fast. Review collected by and hosted on G2.com.

The search functionality can occasionally return results that aren’t as targeted as we’d like. I’d also love to see more branding customisation for the client portal and improved flexibility around reporting layouts. Review collected by and hosted on G2.com.