Recurly Reviews & Product Details

Recurly Product Details

Recurly is a subscription management and billing platform that empowers businesses of all sizes to grow their subscription revenue. With a vision to make every brand a subscription expert, our mission is to help the world’s leading brands navigate, scale and thrive in the subscription economy. From subscriber management and payments orchestration to churn management and real-time analytics, our platform is designed to accelerate and enhance every aspect of the subscription lifecycle. Trusted by category-defining brands including Twitch, Paramount+, Alaska Airlines and FabFitFun, Recurly’s all-in-one, integrated platform simplifies subscription billing and revenue management, giving teams the tools to create winning subscriber experiences.

Product Website

Seller

Recurly

Discussions

Recurly Community

Languages Supported

Danish, German, English, French, Hindi, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkmen, Chinese (Simplified)

Product Description

Recurly is a recurring revenue management tool that allows users to manage billing, subscription plans, and invoicing.

Overview by

Jav Brown

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Recurly Integrations

(18)

Verified by Recurly

Recurly Media

Recurly Demo - Plans, pricing & promotions

Recurly provides merchants with simple, flexible features that allow them to quickly set up and test different products, plans, and pricing options, plus promotional tools like free trials, coupons, and gift subscriptions and cards to attract more customers.

Recurly enables merchants to easily set up payments and smart routing to improve transaction success rates and customer conversions by offering a variety of payment methods, such as credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay, and ACH.

Recurly offers a suite of hosted page features that allow you to get up and running quickly with little to no development work. Hosted payment pages are signup pages for your subscriptions that allow for logo and color customization to match your brand look and feel.

Increase collection effort effectiveness with automated dunning communications. Configurable across period and timing, if the payment is past due or declined, selected and personalized dunning campaign launch.

Recurly revenue recognition is a global, enterprise-grade solution that’s fast to implement, easy to customize, and built for high-growth, high-velocity subscription businesses.

Recurly analytics provides a 360° view into the health of your subscription business—plan performance, churn trends, campaigns results, financial metrics—to quickly inform your decisions for business growth.

Official Downloads

(5)

edit

The Payment Experience is Critical to Subscriber Growth & Retention

Build vs. Buy: The business critical checklist

G2 reviews are authentic and verified.

Here's how.

ES

Eugene S.

Founder and CEO

Small-Business (50 or fewer emp.)

7/23/2025

"Product Works Well, Transparency Improved but Still Needs Attention"

3.5/5

What do you like best about Recurly?

The Recurly team eventually worked with us to resolve a major misunderstanding around transaction overages, granting us a waiver until the end of the current contract. This showed flexibility and a willingness to repair the relationship. Since then, communication has become clearer, and we now have more confidence in how terms are documented. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Commercial transparency still needs to improve. Key costs and thresholds should be highlighted clearly in proposals and discussions upfront, not left to fine print in contracts. While our situation was eventually addressed, the process was longer and more difficult than it should have been. Better upfront clarity and proactive communication would help rebuild trust further. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly helps us manage recurring billing for a multi-SKU SaaS business. It automates subscription lifecycles, integrates with our payment stack, and handles failed payment retries and card updates, which helps improve revenue retention. The platform allowed us to centralize billing across several products and environments, which simplified operations and reduced our internal engineering workload. Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

edit

Hi Eugene,

Thank you for sharing such detailed feedback. We’re glad the platform’s automation, integrations, and billing capabilities have been useful for your team at Fjor.

We’re very sorry to read your feedback related to the lack of clarity around the overage fee. Recurly tries to be transparent in its pricing details by communicating them upfront. We understand how frustrating it is to face unexpected costs. This situation does not meet our standards, and we are taking your feedback seriously.

Jennifer Roderick, VP, Customer Success, will personally reach out to you so we can review your account and address this directly. Your input helps us improve how we communicate and support our customers.

— The Recurly Team

LP

Leo P.

CFO

Small-Business (50 or fewer emp.)

8/22/2025

"Recurly Stepped In and Saved Us When Others Didn’t"

5/5

What do you like best about Recurly?

Their customer support is unmatched. When we faced a major gateway issue, Recurly jumped in immediately and helped us migrate, even though it was not their responsibility. The team was hands-on, responsive, and genuinely cared about solving our problem. It felt like we had a partner, not just a vendor. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

The interface feels a bit dated in some areas, and reporting could be more flexible out of the box like exporting detail New vs Recurring. But the platform is reliable, and their team more than makes up for it with excellent support. and I have to say continue to make improvements. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly manages all of our recurring billing and subscription logic, which lets us focus on growing our business instead of chasing down payments or fixing billing issues. It handles failed payments, renewals, and upgrades automatically. When we had issues with a payment gateway, Recurly stepped in and helped us migrate quickly, keeping revenue flowing. Their platform gives us reliability and flexibility, and their team gives us peace of mind. Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

edit

Thank you for your kind words about our customer support team! We understand the importance of reliable billing and subscription management, and we're glad to hear that Recurly has been able to provide that for your business. We take your feedback about the interface and reporting seriously, and are committed to making ongoing improvements in these areas.

MH

Matthew H.

Co-Founder and Chief Technology Officer

Small-Business (50 or fewer emp.)

7/18/2025

"Super Easy and Powerful Subscription Management"

5/5

What do you like best about Recurly?

The API is pretty easy to use, but the customer support is why I stick around. You can't run a saas without hitting a few bumps. They always are willing to figure out what happened, and help you make it right with the customer. Even if it was just you were being dumb. It's easy to get started, and you can start with their hosted pages doing the heavy lifting, then as you grow as a company, you can start "taking over" pages to make the process more seemless for your clients. Their analytics is also good, if you do traditional saas. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

The API docs are.. goofy sometimes. Othertimes it's downright incorrect. Lastly, the way they handle ids (subscription ids, customer ids) is different depending on the context. The ID you get in the api isn't the same you see if you visit the customer's page on their website. The webhooks are great, but because the ID's are rough, sometimes you are left guessing as how to match stuff up. Also while their analytics is great, analytics for pay per usage is seriously lacking. Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

edit

We're thrilled to hear that you find our API easy to use and that our customer support has been helpful for you. We appreciate your feedback about the API documentation and the handling of IDs, and we will definitely take that into consideration for future improvements. Thank you for choosing Recurly for your subscription management needs!

AD

Andrea D.

Professional Service Engineer

Mid-Market (51-1000 emp.)

10/18/2025

"Efficient Subscription Management, But Interface Needs Smoothing"

3.5/5

What do you like best about Recurly?

I appreciate how Recurly streamlines subscription management, automates the billing process, and offers straightforward reporting. It helps save time, minimizes mistakes, and makes scaling recurring revenue operations much more efficient. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

At times, the interface feels somewhat clunky, making navigation less smooth than I would like. Customizing reports or workflows often takes more effort than expected, and I’ve found that some of the more advanced features aren’t particularly intuitive for those who are new to the platform. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly addresses the challenges of subscription billing and management by automating tasks such as invoicing, payments, and renewals. This automation helps minimize manual errors, enhances our cash flow, and frees up valuable time for our team. Additionally, Recurly offers comprehensive reporting and analytics, which support us in making informed, data-driven decisions and allow us to scale our recurring revenue more effectively. Review collected by and hosted on G2.com.

NP

Nelvitia P.

Digital Strategist

Education Management

Mid-Market (51-1000 emp.)

7/14/2025

"Resourceful Solution for Excellent Handling of Currect Revenue Collection"

4.5/5

What do you like best about Recurly?

Recurly has automated features for revenue recovery and dunning management.

The subscription and implementation packages are flexible and friendly with fair rates.

Recurly offers powerful analytical measures, which gives us credible insights and dependable data driven.

The integration capabilities, which helps us connect with Slack and Salesforce, and this streamline most of our workflow. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Recurly UI is quite restrictive and hard to customize, which is a primary problem. Some personalization requires an external developer. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly has made us automate most of the recurrent billing processes, eliminating the many errors faced on manual billing and tax computations.Recurly has ensured there is smart dunning management, a formation that eliminates chances for revenue wastage.The handling of complex subscription models and requests is also something the software has expansively helped us in.Recurly supports multiple currencies, which is vital in making us expand into the global markets. Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

edit

We're glad to hear that you are enjoying the automated features for revenue recovery and dunning management, as well as the flexible subscription and implementation packages. We appreciate your feedback on the UI and customization, as we are constantly working to improve in those areas.

PB

Paul B.

Customer Support Manager

Small-Business (50 or fewer emp.)

6/25/2025

"Recurly, the solid subscription management platform"

5/5

What do you like best about Recurly?

Being directly involved with Customer Support, this tool, the entire Recurly platform, is essential for our business to run. And having all the data you need at your disposal always makes it simple and efficient. I am using it for 12 hours per day every day. And I can offer support in real time, both to our customers, both to our company internal needs. It is perfectly integrated into our system, linked to other CMS. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

There are some restrictions but imposed by the need to be in compliance with transaction duties, so the fact that you cannot edit something, like an already produced invoice, or an existing coupon, without having to rely to some workaround, is something that you can live with. Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

edit

We're thrilled to hear that Recurly is essential for your business and that it helps you offer real-time support to your customers and internal needs. We appreciate your feedback!

RK

Ritika K.

Customer Success Manager

Mid-Market (51-1000 emp.)

9/26/2025

"User-Friendly Billing Solution with Room for Reporting Enhancements"

4/5

What do you like best about Recurly?

I appreciate Recurly's user-friendly interface, which simplifies the integration process and allows me, as an admin, to make necessary changes without constantly referring to the documentation. The software's ability to manage end-to-end customer billing, subscriptions, renewals, and tax issuance effectively, especially with its multiple currency module, is invaluable. Additionally, Recurly's customer support is highly responsive and helpful, making my experience even more seamless. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

I think that, from the reporting and analytics part, Recurly should provide more options. Review collected by and hosted on G2.com.

BS

Blackini S.

Senior Accountant

Financial Services

Small-Business (50 or fewer emp.)

7/14/2025

"Intelligent Subscription Managing Platform, with a Steep Learning Curve."

4.5/5

What do you like best about Recurly?

Recurly offers reputable features for predictable revenue management.The app integrates with external software which helps us in analyzing all billing processes.

The automation of recurrent invoice and payment processes makes Recurly more considered.

All payment issues are fully resolved by Recurly. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Recurly is complex, more so in matters configuration and billing processes. The developer need to recheck all these demands. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly is our resourceful software that helps us address all the financial issues of subscription revenue management. The app makes us develop a successful billing system, that verify on any payment done and streamline different operational needs. We have remarkably automated our invoicing process, and only the payments required are done on time.The use of AI to automatically recover the unpaid subscriptions from Recurly is a brilliant idea that we use. Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

edit

We're glad to hear that Recurly's features for revenue management and integration with external software have been beneficial for your business.Thank you for leaving a review!

CI

Christopher I.

Customer Service Representative

Mid-Market (51-1000 emp.)

5/21/2025

"Recurly Review"

5/5

What do you like best about Recurly?

Handles complex billing models: monthly, annual, usage-based, and even hybrid setups. Supports upgrades, downgrades, add-ons, free trials, and prorations automatically. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Not ideal for small businesses: Recurly’s cost structure can be expensive, especially for startups or low-volume companies. Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

edit

It's great to hear that Recurly is helping you automate billing processes and improve accounting accuracy! We appreciate your support and feedback.

PM

Pavel M.

Product Manager

Small-Business (50 or fewer emp.)

8/30/2022

"incredibly capable solution for web payments and subscriptions"

5/5

What do you like best about Recurly?

1) product management - it is easy to manage and customize subscriptions

2) integrations: webhooks for all events, as well as out-of-the-box solutions for zendesk / tax services like avalara

3) gateway flexibility and ready-made support - recurly already has great support for many popular payment gateways

4) dunning management

5) support - for many questions you can receive response via a live chat, which is only possible when eevn first line is already skilled and well aware of product features which is quite rare Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Webhooks are still transactions/adjustments centered. Mobile app subscription services like revenuecat give a lot of prominence to subscription status changes for events/webhooks: like in trial / regular / canceled / expired - to achieve similar data from curly you will still ber required some tinkering Review collected by and hosted on G2.com.

Response from Cinnamon Perryman of Recurly

edit

We appreciate you’ve taken the time to share your experience with Recurly—our out-of-the-box solutions seem to be working well for you. And, we're always improving. If there’s something we can do to improve your experience, beyond what you've outlined above, please let us know.