Teramind Reviews & Product Details

Its intuitive interface and comprehensive monitoring capabilities make it easy to track and analyze user activity effectively. The real-time alerts and detailed reports help quickly identify risks and ensure compliance, enhancing overall security.

The biggest upside of using Teramind - improved visibility into employee actions, proactive threat detection and streamlined investigation process that save time and reduce security gaps.

What I like best about Teramind - the support team, especially the developers and their manager. Review collected by and hosted on G2.com.

What I dislike about Teramind is that we experienced quite a few technical issues during the initial setup phase, which caused some concerns and disruptions to our day-to-day. However, after those were resolved, the tool has performed reliably and delivered great value. Review collected by and hosted on G2.com.

Teramind can be drilled right down to the second of what an employee is doing. You can watch live feed, recorded feed, set up analytics to compare quickly and many other things. The customer support has been wonderful and any issues are taken care of within 24 hours. I also have a weekly call with my representative that has made me much more comfortable in the environment and able to quickly get what I need and not take many hours. Review collected by and hosted on G2.com.

I really don't have anything that I dislike about Teramind at this time as anything I ask to do, we are able to do. It can be setup exactly how you need. Review collected by and hosted on G2.com.

One of the most valuable aspects of Teramind is its behavior alerts and customizable policies. These tools allow us to monitor communications, track potentially risky behavior, and understand overall employee sentiment. The system helps maintain transparency while still respecting user privacy when configured properly. In addition, the session recording and remote desktop access features have made it much easier to identify and resolve issues quickly when employees experience technical problems. Review collected by and hosted on G2.com.

Although Teramind is highly capable, the user interface can be difficult to navigate, especially for new administrators. There are many options, settings, and modules, which can make setup and day-to-day management more complex than necessary. Customizing reports and filtering data across a large number of endpoints can also be slow at times. Making the dashboard easier to use and improving overall performance would be a meaningful improvement. Review collected by and hosted on G2.com.

We have been using Teramind for over 6 years now at VC ONE, and it has consistently proven to be a robust, reliable, and feature-rich employee monitoring solution. The platform has helped us enhance productivity, improve data security, and maintain compliance across our IT environment.

From seamless deployment to real-time insights and user-friendly dashboards, everything has worked exceptionally well for our organization. The support team is responsive, and the solution itself is well-aligned with the evolving needs of our growing workforce.

📈 However, as our team size continues to grow, we are in the process of expanding our license base. While we are committed to continuing with Teramind due to our long-standing relationship and satisfaction with the product, we’ve noticed that some competitors are offering more aggressive pricing on similar offerings.

🙏 We sincerely request the Teramind sales team to revisit our pricing structure and offer us the best possible deal that matches or beats the market, so we can continue scaling with Teramind as our trusted monitoring solution.

✅ We believe in long-term partnerships and hope to continue this journey with Teramind — with a revised pricing that supports our growth. Review collected by and hosted on G2.com.

🚫 What Needs Improvement:

Our biggest concern is the limited feature support on macOS. As 80% of our systems are MacBooks, we’ve faced the following challenges:

• ❌ No email activity tracking

• ❌ No USB control or blocking options Review collected by and hosted on G2.com.

The latest updates of TERAMIND, bring smart monitoring, better reporting and strong security. Major features include increased audit trails for video access, new BI report filters (eg by status or agent group), and interactive message templates for better rule enforcement. This smooth screen also enhances performance with playback and clever blackout masking. The MAC agent stability has been improved, and earlier this year support for Zoom Team Chat Monitoring was added. Overall, these changes focus a strong focus on purpose, compliance, compliance and cross-platform reliability. Review collected by and hosted on G2.com.

An area can improve teramind is in its real -time application tracking and execution analysis. Although it offers strong surveillance tools, there is a difference in setting time-based filters specifically associated with the application execution-such as when an app was really opened, was used, and when, in a more filterable and flexible manner. Additionally, report optimization can be more dynamic, allowing users to create on-fly query or dashboard to suit specific workflows or checkups without the need for advanced BI setup. These enhancement activity will make analysis rapidly and more accurate. Review collected by and hosted on G2.com.

Our company has been using Teramind for the past three years, and it has been a highly valuable tool for our business. Initially, we started using it as a tracking solution for our remote employees. However, with the excellent support from our Teramind CSM, we have been able to make the most of the platform.

We’ve set up automated productivity reports for various departments, allowing us to clearly see how our employees are using their time. Teramind offers a wide range of visual reports that help us compare productivity levels across employees and track when they are most active.

We have also implemented several rules for employee computer usage. For instance, we receive alerts if someone is working over the weekend enabling us to quickly respond to any urgent client needs.

One feature we particularly appreciate—and have not found in other systems—is the remote control function. This allows us to remotely shut down employees' computers at night if they forget to log off, which helps maintain efficiency.

Overall, Teramind has exceeded our expectations and continues to provide great value in optimizing our operations and improving productivity. Review collected by and hosted on G2.com.

While the filter and column system was initially a bit challenging to understand, once you get the hang of it, creating custom reports tailored to your needs becomes incredibly easy. Review collected by and hosted on G2.com.

Teramind is user-friendly and makes it easy to monitor remote employees. Review collected by and hosted on G2.com.

There is nothing that is not helpful about Teramind. Review collected by and hosted on G2.com.

Teramind is reliable & provides excellent visibility to users in recording sessions with a detailed analytics to move in a situation that carry forward our needs. I was most particular about the analytics which is very accurate & must win idea with the techniques developed. Review collected by and hosted on G2.com.

The platform with learning dimension, enhanced risks should be resolved for free flow of compliance & risk potentiality for security policies. Then ITM would be strong in compliance & policy enforcement for any security concerns. Review collected by and hosted on G2.com.

We've been using Teramind in our operation for a few years and recently we were configuring it for our planning for this year and it wouldn't be done without Gabriel Figueiredo's assistance, he's very knowledgeable, kind, efficient and by far his intervention it's been key for our plans to work in the company. Thank you for the assistance, we definitely recommend Teramind for monitoring and security as we do. Review collected by and hosted on G2.com.

Some agents cannot be heard because their computer is silent, we'd like that to be fixed because we've contacted tech support and the issue was partially fixed but not resolved. Review collected by and hosted on G2.com.

Their support is very good in term of support Review collected by and hosted on G2.com.

Nothing i like everything about the application Review collected by and hosted on G2.com.