ServiceNow
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ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
With ServiceNow App Engine, simplify, accelerate, and scale digital experiences. Build low-code apps quickly, with more creators and less complexity. Safely scale cross-enterprise experiences that users love. Bring new enterprise apps to market in half the time and one-third the cost with low-code apps. Reimagine every process as a digital workflow. Empower developers and builders of all skill levels to create low-code workflow apps fast.
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.
Create greater value from your initiatives and enable change faster across the enterprise. Plan, prioritize, and track work aligned to business objectives.
Optimize hardware, software, and cloud costs while reducing risk. Automate workflow action from a native CMDB, the central system of record for IT.
ServiceNow IT Operations Management (ITOM is a comprehensive suite designed to enhance the efficiency and reliability of IT services by providing visibility, control, and automation across an organization's IT infrastructure. By integrating various IT operations into a unified platform, ITOM enables businesses to proactively manage and optimize their IT environments, leading to improved service availability and reduced operational risks. Key Features and Functionality: - Discovery: Automatically identifies and catalogs all IT assets, including physical, virtual, and cloud resources, creating a comprehensive and up-to-date inventory. - Service Mapping: Visualizes the relationships and dependencies between IT components and business services, facilitating effective change management and incident resolution. - Event Management: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly, thereby reducing mean-time-to-repair (MTTR. - Operational Intelligence: Utilizes artificial intelligence (AI and machine learning (ML to analyze machine data, detect anomalies, and predict potential issues before they impact services. - Orchestration: Automates routine IT and business processes by creating workflows that integrate tasks across different systems, improving efficiency and reducing manual efforts. - Cloud Management: Provides visibility and control over public and private cloud resources, enabling effective management of cloud infrastructure and services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances visibility, automates processes, and leverages AI for proactive issue resolution. This leads to improved service reliability, reduced downtime, and increased operational efficiency. By integrating IT operations into a single system of record, organizations can break down silos, streamline workflows, and make informed decisions that align IT services with business objectives.
ServiceNow HR Service Delivery is an integrated suite of applications designed to create a consumer, like service experience, while increasing HR productivity. Whether it's a simple request for information, or a multi‑departmental process like onboarding, employees finally have a single place for all their service needs.
ServiceNow AI Agents act autonomously on your behalf. They solve challenges in IT, customer service, HR, and beyond, driving exponential productivity.
ServiceNow applications automate, predict, digitize and optimize business processes and tasks, across IT, Customer Service, Security Operations and Human Resources, creating a better experience for employees and customers while transforming enterprise.
ServiceNow Reviews
Verified User in Financial Services
Simple and User-Friendly Experience
Colin C.
I take great satisfaction from finding technical solutions to business needs.Streamlined Workflows and Interface, but Complex Licensing Model
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What is ServiceNow?
ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.