Analyst reports confirm: Pega is an industry leader
Pega software earns high marks across the board. See what analysts are saying about Pega capabilities in customer service, low code, and intelligent automation.
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Gartner Magic Quadrant for Process Mining Platforms 2025
Pegasystems has been recognized as a Leader.
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Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024
Pegasystems has been recognized as a Leader.
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Gartner Critical Capabilities for Sales Force Automation Platforms 2025
Pega ranked highest in B2B Sales Use Case by Gartner.
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The Forrester Wave™: Digital Process Automation Software, Q3 2025
Pega recognized by Forrester “at the leading edge of AI agent design.”
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According to the Forrester Report, "Pega's approach is timeless – it aims to build a platform that enables enterprises to 'design for people, build for change.'"
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The Forrester Wave™: Customer Relationship Management Software, Q1 2025
Forrester recognized Pega as a Leader in The Forrester Wave™: Customer Relationship Management Software, Q1 2025.
Analyst Report
Forrester recognized Pega as a powerhouse with 5/5 scores in vision and innovation.
Analyst Report
According to the Forrester Report, “Pegasystems dominates enterprise RTIM with its focus on customer-first business value.”
Analyst Report
Pega was ranked as a leader with the top score in the current offering category.
