Introducing Infinity '25
The only agentic platform for enterprise transformation (drumroll, please!)
Go beyond the AI hype
It’ll take more than haphazard prompts to win in the AI era. Only Pega Infinity ‘25 accelerates transformation across the enterprise with governance and predictability built in.
Unleash transformation with
AI you can trust
Reimagine and retire legacy faster
Forget what you know about legacy transformation. With Infinity ‘25 it’s faster and more accessible than ever. Pega Blueprint™ uses agentic reasoning at design-time to reimagine your legacy apps as modern AI workflows – all with governance and agentic automation built right in.
- Extract processes, data, and logic from legacy assets with AI agents.
- Employ rapid, flexible cloud and data migration.
- Go-live faster with automated dev, test, and ops in Pega App Studio.
Scale agentic ops with confidence
Infinity ‘25 embeds Pega Predictable AI™ agents powered by your workflows and empowered to consistently deliver predictable executions. When AI agents follow your rules, the work moves faster, hits its mark, stays governed, and scales.
- Automate with predictable AI agents that follow your rules.
- Deploy autonomous AI agents for human-like tasks.
- Connect everyone to agent power with Pega Agentic Process Fabric.
Unlock end-to-end agentic self-service
Infinity ’25 resolves customer service issues before they hit the contact center, with Self-service Agents powered by intelligent workflows. With Predictable AI woven into every interaction, your customer service organization operates efficiently, reliably, and at scale.
- Resolve issues seamlessly across channels with Self-Service Agents.
- Onboard Customer Service Representatives faster with a “live” customer simulator.
- Accelerate service transformation with Pega Blueprint.
Power-up every seller with AI guidance
With Infinity ‘25, your sales teams get a boost with Predictable AI™ that guides every step – from discovery to close – to maximize efficiency with smart, scalable support.
- Deliver real-time recommendations with AI sales assistants.
- Onboard new reps and prep for meetings faster with GenAI simulators.
- Scale personalized outreach with Pega Customer Decision Hub.
Boost outcomes with smarter targeting
Personalization at scale just got a serious upgrade with AI-driven analytics and Customer Decision Hub. Infinity ‘25 delivers real-time next-best-actions and actionable insights that actually move the needle. Our Pega Customer Engagement Blueprint™ lets you visualize and fine-tune strategy to maximize impact.
- Power smarter decisions with custom KPIs and analysis.
- Integrate effortlessly with BigTable and BigQuery.
- Rapidly scale personalized emails with Pega’s authoring tool.
Transformation starts with trust
There’s so much potential for AI. What businesses need now is trust in how it works. Let's unpack how Infinity ‘25 applies AI at design time and connects to your workflows – making AI adoption, predictable, reliable, and possible today.
The future is Predictable
Accelerated transformation is powered by Predictable AI – infused with governance, security, control and trust. Ready to step into what’s next?
