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Best Audio Conferencing Software for Medium-Sized Businesses

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall Audio Conferencing category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Audio Conferencing to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Audio Conferencing category.

In addition to qualifying for inclusion in the Audio Conferencing Software category, to qualify for inclusion in the Medium-Sized Business Audio Conferencing Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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6 Listings in Audio Conferencing Available
(36,589)4.5 out of 5
Optimized for quick response
1st Easiest To Use in Audio Conferencing software
View top Consulting Services for Slack
Save to My Lists
25% Off
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

    Users
    • Software Engineer
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 41% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Slack is a communication tool that facilitates team collaboration through organized conversations, file sharing, and integrations with other applications.
    • Users like Slack's intuitive interface, seamless real-time messaging, and the ability to organize discussions with channels, as well as its integration options with tools like Google Drive which improve productivity and make team collaboration effortless.
    • Users experienced issues with overwhelming notifications, difficulty managing active channels, occasional glitches, and a mobile app that can feel heavy when switching between channels, as well as challenges in differentiating between multiple channels.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Slack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Team Collaboration
    1,977
    Ease of Use
    1,865
    Communication
    1,530
    Easy Communication
    1,276
    Integrations
    1,267
    Cons
    Notification Issues
    549
    Limited Features
    537
    Missing Features
    450
    Overwhelming Experience
    342
    Learning Curve
    292
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Slack features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Quality of Support
    Average: 8.8
    8.8
    Ease of Admin
    Average: 8.7
    9.1
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,802 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

Users
  • Software Engineer
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 41% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Slack is a communication tool that facilitates team collaboration through organized conversations, file sharing, and integrations with other applications.
  • Users like Slack's intuitive interface, seamless real-time messaging, and the ability to organize discussions with channels, as well as its integration options with tools like Google Drive which improve productivity and make team collaboration effortless.
  • Users experienced issues with overwhelming notifications, difficulty managing active channels, occasional glitches, and a mobile app that can feel heavy when switching between channels, as well as challenges in differentiating between multiple channels.
Slack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Team Collaboration
1,977
Ease of Use
1,865
Communication
1,530
Easy Communication
1,276
Integrations
1,267
Cons
Notification Issues
549
Limited Features
537
Missing Features
450
Overwhelming Experience
342
Learning Curve
292
Slack features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.8
Quality of Support
Average: 8.8
8.8
Ease of Admin
Average: 8.7
9.1
Ease of Use
Average: 9.2
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,802 Twitter followers
LinkedIn® Page
www.linkedin.com
84,574 employees on LinkedIn®
(2,234)4.3 out of 5
Optimized for quick response
2nd Easiest To Use in Audio Conferencing software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 60% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a platform that facilitates making local and international calls, sending SMS, and managing virtual phone numbers, with features such as AI voice agent, sales dialer, and automatic call recording.
    • Users like JustCall's user-friendly interface, seamless integration with various CRM systems, quick customer support, and the ability to manage communication channels in one platform, including the option to get multiple numbers from various countries.
    • Reviewers experienced occasional glitches, issues with call quality and sound clarity, difficulties with integration with some apps and third-party CRM, and found the onboarding process challenging and time-consuming.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,327
    Features
    800
    Call Management
    654
    Helpful
    654
    Calling Features
    607
    Cons
    Call Issues
    725
    Call Functionality
    518
    Connection Issues
    408
    Poor Call Quality
    353
    Call Management
    324
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Quality of Support
    Average: 8.8
    8.6
    Ease of Admin
    Average: 8.7
    8.8
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    298 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    419 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 60% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a platform that facilitates making local and international calls, sending SMS, and managing virtual phone numbers, with features such as AI voice agent, sales dialer, and automatic call recording.
  • Users like JustCall's user-friendly interface, seamless integration with various CRM systems, quick customer support, and the ability to manage communication channels in one platform, including the option to get multiple numbers from various countries.
  • Reviewers experienced occasional glitches, issues with call quality and sound clarity, difficulties with integration with some apps and third-party CRM, and found the onboarding process challenging and time-consuming.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,327
Features
800
Call Management
654
Helpful
654
Calling Features
607
Cons
Call Issues
725
Call Functionality
518
Connection Issues
408
Poor Call Quality
353
Call Management
324
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.3
Quality of Support
Average: 8.8
8.6
Ease of Admin
Average: 8.7
8.8
Ease of Use
Average: 9.2
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
298 Twitter followers
LinkedIn® Page
www.linkedin.com
419 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backe

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 32% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Voximplant features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.8
    Quality of Support
    Average: 8.8
    8.9
    Ease of Admin
    Average: 8.7
    8.9
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2013
    HQ Location
    Palo Alto, California
    Twitter
    @voximplant
    976 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    185 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backe

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 32% Small-Business
Voximplant features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.8
Quality of Support
Average: 8.8
8.9
Ease of Admin
Average: 8.7
8.9
Ease of Use
Average: 9.2
Seller Details
Year Founded
2013
HQ Location
Palo Alto, California
Twitter
@voximplant
976 Twitter followers
LinkedIn® Page
www.linkedin.com
185 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mitel MiCollab is an enterprise collaboration platform that securely and swiftly powers communications for whenever you need them, wherever you are. KEY BENEFITS - Everything you need in one pla

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mitel MiCollab Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    3
    Calling Features
    2
    Convenience
    2
    Ease of Use
    2
    Easy Communication
    2
    Cons
    Admin Control
    2
    User Interface
    2
    Admin Control Issues
    1
    Customer Service
    1
    Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mitel MiCollab features and usability ratings that predict user satisfaction
    7.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Quality of Support
    Average: 8.8
    5.0
    Ease of Admin
    Average: 8.7
    8.2
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1972
    HQ Location
    Kanata, Ontario
    Twitter
    @Mitel
    22,881 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,951 employees on LinkedIn®
    Total Revenue (USD mm)
    $1,300
Product Description
How are these determined?Information
This description is provided by the seller.

Mitel MiCollab is an enterprise collaboration platform that securely and swiftly powers communications for whenever you need them, wherever you are. KEY BENEFITS - Everything you need in one pla

Users
No information available
Industries
No information available
Market Segment
  • 53% Mid-Market
  • 28% Small-Business
Mitel MiCollab Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
3
Calling Features
2
Convenience
2
Ease of Use
2
Easy Communication
2
Cons
Admin Control
2
User Interface
2
Admin Control Issues
1
Customer Service
1
Customer Support
1
Mitel MiCollab features and usability ratings that predict user satisfaction
7.1
Has the product been a good partner in doing business?
Average: 8.9
8.1
Quality of Support
Average: 8.8
5.0
Ease of Admin
Average: 8.7
8.2
Ease of Use
Average: 9.2
Seller Details
Year Founded
1972
HQ Location
Kanata, Ontario
Twitter
@Mitel
22,881 Twitter followers
LinkedIn® Page
www.linkedin.com
3,951 employees on LinkedIn®
Total Revenue (USD mm)
$1,300
Entry Level Price:Starting at $5.57
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    XTIUM, created through the business combination of ATSG and Evolve IP, delivers a modern security-first approach to the managed IT services experience. Leveraging AI innovations, enterprise-grade cybe

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • XTIUM Unified Communications as a Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Communication
    7
    Customer Support
    6
    Features
    6
    Intuitive
    6
    Cons
    Admin Control Issues
    3
    Admin Control
    2
    Admin Limitations
    2
    Customer Support
    2
    Editing Limitations
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • XTIUM Unified Communications as a Service features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Quality of Support
    Average: 8.8
    8.8
    Ease of Admin
    Average: 8.7
    8.5
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Xtium
    Year Founded
    2007
    HQ Location
    New York, NY
    LinkedIn® Page
    www.linkedin.com
    483 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

XTIUM, created through the business combination of ATSG and Evolve IP, delivers a modern security-first approach to the managed IT services experience. Leveraging AI innovations, enterprise-grade cybe

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 21% Small-Business
XTIUM Unified Communications as a Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Communication
7
Customer Support
6
Features
6
Intuitive
6
Cons
Admin Control Issues
3
Admin Control
2
Admin Limitations
2
Customer Support
2
Editing Limitations
2
XTIUM Unified Communications as a Service features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.0
Quality of Support
Average: 8.8
8.8
Ease of Admin
Average: 8.7
8.5
Ease of Use
Average: 9.2
Seller Details
Seller
Xtium
Year Founded
2007
HQ Location
New York, NY
LinkedIn® Page
www.linkedin.com
483 employees on LinkedIn®
(247)4.6 out of 5
3rd Easiest To Use in Audio Conferencing software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spike is an AI-powered communication workspace that turns your inbox into a productivity hub. By reinventing email into a chat-like experience and integrating intelligent collaboration tools, Spike he

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 15% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Spike is a communication tool that functions as both an email platform and a business messaging platform, allowing users to chat, share files, and make audio or video calls without switching platforms.
    • Reviewers like Spike's easy-to-use interface, its ability to keep things organized, its chat-like functionality, and its features for viewing attachments and conducting group interactions.
    • Users reported issues with Spike's lack of support for searching Japanese text, difficulty in locating certain features like the draft folder, a complicated user experience in some areas, and limitations in its task and notes feature.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Spike Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Communication
    24
    Email Management
    24
    Helpful
    17
    Features
    16
    Cons
    Missing Features
    13
    Expensive
    6
    Integration Issues
    6
    Limited Features
    6
    Attachment Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Spike features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Quality of Support
    Average: 8.8
    8.7
    Ease of Admin
    Average: 8.7
    9.3
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Spike
    Year Founded
    2014
    HQ Location
    Herzliya, IL
    Twitter
    @SpikeNowHQ
    3,078 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spike is an AI-powered communication workspace that turns your inbox into a productivity hub. By reinventing email into a chat-like experience and integrating intelligent collaboration tools, Spike he

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 15% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Spike is a communication tool that functions as both an email platform and a business messaging platform, allowing users to chat, share files, and make audio or video calls without switching platforms.
  • Reviewers like Spike's easy-to-use interface, its ability to keep things organized, its chat-like functionality, and its features for viewing attachments and conducting group interactions.
  • Users reported issues with Spike's lack of support for searching Japanese text, difficulty in locating certain features like the draft folder, a complicated user experience in some areas, and limitations in its task and notes feature.
Spike Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Communication
24
Email Management
24
Helpful
17
Features
16
Cons
Missing Features
13
Expensive
6
Integration Issues
6
Limited Features
6
Attachment Issues
5
Spike features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
9.0
Quality of Support
Average: 8.8
8.7
Ease of Admin
Average: 8.7
9.3
Ease of Use
Average: 9.2
Seller Details
Seller
Spike
Year Founded
2014
HQ Location
Herzliya, IL
Twitter
@SpikeNowHQ
3,078 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®