Compare CometChat and Sendbird 
- Users report that CometChat excels in its Pop-up Chat feature, receiving a high rating of 9.7, which enhances user engagement significantly compared to Sendbird's 8.9 rating in the same area.
- Reviewers mention that CometChat's Customization capabilities are impressive, scoring 9.8, allowing businesses to tailor their chat experience extensively, while Sendbird's customization options are rated lower at 8.7.
- G2 users highlight that Sendbird offers superior API Call Speed with a score of 8.9, making it a better choice for applications requiring quick data retrieval, whereas CometChat's score is 8.5.
- Users on G2 report that CometChat's In-App Messaging feature is highly effective, rated at 9.6, which is beneficial for seamless communication within applications, while Sendbird's rating of 9.2 is still strong but slightly less impactful.
- Reviewers say that Sendbird shines in Professional Support, scoring 9.0, which is noted as a critical factor for businesses needing reliable assistance, compared to CometChat's score of 8.7.
- Users report that CometChat's Conversation Archiving feature is rated 9.8, making it easier for businesses to manage and retrieve past conversations, while Sendbird's score of 8.0 indicates room for improvement in this area.
- Volume discounts as you scale
- Tailored professional services
Its reliable, economical and does exactly what it says it'll do. We bought CometChat to add it to our Marketplace website as a simple way for our buyers to connect with the sellers. The product does exactly that, it lets the buyers connect with sellers...
The lack of real support and the fact that it actually doesn't work as advertised , their integration with some of the scripts they say it works with just breaks a lots of the site functionality. On our site it breaks some of the SE functions (forums...
The dashboards Sendbird provides are quite informative. You can track down every single user down to their every bit of information and this makes troubleshooting rather easy. The UI design of the web dashboards is intuitive and seamless to navigate...
The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and...
Its reliable, economical and does exactly what it says it'll do. We bought CometChat to add it to our Marketplace website as a simple way for our buyers to connect with the sellers. The product does exactly that, it lets the buyers connect with sellers...
The dashboards Sendbird provides are quite informative. You can track down every single user down to their every bit of information and this makes troubleshooting rather easy. The UI design of the web dashboards is intuitive and seamless to navigate...
The lack of real support and the fact that it actually doesn't work as advertised , their integration with some of the scripts they say it works with just breaks a lots of the site functionality. On our site it breaks some of the SE functions (forums...
The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and...