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Compare Fin by Intercom and Freshdesk 
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At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0.00 Per Month
Fin by Intercom
Star Rating
(3,615)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansFreshdesk
Star Rating
(3,584)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its email support, scoring 9.2, while Fin by Intercom offers a slightly higher score of 9.4. Reviewers mention that Freshdesk's email integration is seamless, making it easy to manage customer inquiries.
- Reviewers mention that Freshdesk's live chat feature is robust, scoring 8.8, but Fin by Intercom outshines it with a score of 9.5. Users appreciate the intuitive interface of Fin's live chat, which enhances customer engagement.
- Users on G2 highlight Freshdesk's ticket creation user experience with a score of 8.9, while Fin by Intercom scores 8.6. Reviewers say that Freshdesk's ticketing system is user-friendly and efficient, allowing for quick resolution of issues.
- Reviewers mention that Freshdesk's automated ticket resolution feature is impressive, scoring 9.2, compared to Fin by Intercom's 7.4. Users report that this feature significantly reduces response times and improves customer satisfaction.
- Users say that Freshdesk's knowledge base is well-structured, scoring 8.8, while Fin by Intercom scores 8.7. Reviewers appreciate the ease of finding information in Freshdesk's knowledge base, which helps in self-service support.
- G2 users report that Freshdesk's customer interaction automation is highly effective, scoring 9.0, while Fin by Intercom scores 8.0. Reviewers mention that Freshdesk's automation capabilities streamline workflows and enhance productivity.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Free Trial
Fin by Intercom
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.8
2,777
8.6
3,151
Ease of Use
8.9
2,807
8.8
3,173
Ease of Setup
8.4
1,424
8.6
2,235
Ease of Admin
8.7
1,283
8.7
2,142
Quality of Support
8.6
2,674
8.7
3,051
Has the product been a good partner in doing business?
8.8
1,280
8.8
2,067
Product Direction (% positive)
8.8
2,628
8.8
3,126
Features by Category
Ticket and Case Management
8.6
1084
|
Verified
8.9
2197
|
Verified
8.8
1102
|
Verified
8.8
2207
|
Verified
8.7
1079
|
Verified
8.5
2120
|
Verified
8.6
1127
|
Verified
8.5
2012
|
Verified
8.3
664
|
Verified
8.3
1778
|
Verified
8.8
1120
|
Verified
8.5
2065
|
Verified
8.8
1044
|
Verified
8.7
1987
|
Verified
8.6
945
|
Verified
8.2
1351
|
Verified
Generative AI
8.3
232
7.3
315
8.2
234
7.4
312
Agentic AI - Help Desk
7.6
45
6.9
43
8.1
45
6.8
44
7.8
45
7.0
43
Communication Channels
8.9
875
|
Verified
8.6
1902
|
Verified
8.8
1074
|
Verified
8.9
2049
|
Verified
9.4
1248
|
Verified
8.4
1293
|
Verified
8.3
797
8.0
1174
|
Verified
7.6
507
7.9
922
|
Verified
Platform
8.1
696
|
Verified
8.1
1138
|
Verified
8.2
1241
|
Verified
8.1
1646
|
Verified
8.7
799
|
Verified
8.6
1529
|
Verified
8.7
764
|
Verified
8.2
1123
|
Verified
8.1
991
|
Verified
8.0
1845
|
Verified
8.2
993
|
Verified
8.3
1943
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
220
8.3
347
8.3
212
8.0
327
Feature Not Available
7.5
318
Design
Feature Not Available
8.1
324
Feature Not Available
7.8
329
8.7
223
8.2
349
8.7
215
8.3
335
8.6
208
8.4
326
Generative AI
Feature Not Available
7.6
260
8.1
77
7.7
260
Usability
Not enough data
8.7
260
Not enough data
8.7
256
Not enough data
8.7
249
Reporting
Not enough data
8.6
244
Not enough data
8.5
240
Not enough data
8.6
251
Generative AI
Not enough data
7.5
177
Not enough data
7.5
177
Responses
9.1
83
Not enough data
9.0
85
Not enough data
9.0
82
Not enough data
Automation - AI Agents
7.7
60
Not enough data
8.7
62
Not enough data
Feature Not Available
Not enough data
8.1
62
Not enough data
8.7
62
Not enough data
Platform
9.1
80
Not enough data
8.8
81
Not enough data
9.1
82
Not enough data
Autonomy - AI Agents
8.4
63
Not enough data
8.6
63
Not enough data
8.4
62
Not enough data
8.7
65
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
49
Not enough data
Responses
8.8
580
Not enough data
8.8
571
Not enough data
9.0
570
Not enough data
8.8
541
Not enough data
8.6
464
Not enough data
Platform
9.5
595
Not enough data
8.9
566
Not enough data
8.8
563
Not enough data
8.7
546
Not enough data
8.3
406
Not enough data
8.9
513
Not enough data
8.8
569
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
126
Not enough data
Conversational Platform
8.7
1050
8.3
425
8.7
829
8.3
371
8.8
850
8.3
364
9.0
771
8.4
300
Support Automation
8.7
852
8.4
381
8.7
893
8.4
401
8.6
510
8.2
365
8.9
800
8.2
306
Generative AI
Feature Not Available
7.4
202
8.4
147
7.4
199
Customer Support
8.7
190
Not enough data
7.4
177
Not enough data
9.0
196
Not enough data
Automation
8.4
193
Not enough data
8.4
197
Not enough data
8.5
187
Not enough data
Artificial Intelligence
8.5
189
Not enough data
8.6
184
Not enough data
8.5
189
Not enough data
Generative AI
8.3
281
7.9
114
8.3
279
7.9
113
Feature Not Available
7.6
112
Communication
9.2
1423
|
Verified
8.8
579
|
Verified
8.9
1431
|
Verified
8.7
596
|
Verified
8.7
1175
|
Verified
8.7
491
|
Verified
9.1
1338
|
Verified
8.5
194
8.3
580
8.2
198
Internal Use
8.2
1241
|
Verified
8.1
1646
|
Verified
8.8
1077
|
Verified
8.6
200
8.3
1029
|
Verified
8.1
180
8.7
1230
|
Verified
8.8
556
|
Verified
8.9
1301
|
Verified
8.8
514
|
Verified
8.6
1271
|
Verified
8.6
543
|
Verified
Generative AI
8.1
85
7.9
140
Self-Service Experience
8.9
642
8.7
956
8.9
641
8.6
909
Feature Not Available
8.3
682
8.2
481
8.2
237
8.4
526
8.4
253
Self-Service Platform
8.7
521
8.5
250
8.7
524
8.6
256
8.4
463
8.0
216
8.6
509
8.4
233
Agentic AI - Customer Self-Service
7.3
37
7.7
15
7.7
36
7.5
14
7.4
37
7.6
14
7.8
38
7.6
15
7.9
40
7.4
15
7.3
38
7.3
14
7.3
37
7.5
14
Generative AI
Feature Not Available
8.2(won by default)
77
Feature Not Available
8.0(won by default)
77
Process
9.3(won by 0.7)
87
8.6
158
9.0
84
9.3(won by 0.3)
478
9.6(won by 1.0)
87
8.6
369
Channels
9.4(won by 0.2)
87
9.2
474
8.8(won by 0.1)
86
8.7
414
9.6(won by 0.8)
89
8.8
375
8.4
79
8.5(won by 0.1)
336
8.9(won by default)
81
Feature Not Available
Insight
9.1(won by 0.5)
84
8.6
377
9.2(won by 0.5)
85
8.7
166
8.8(won by 0.2)
81
8.6
370
9.3(won by 0.2)
81
9.1
442
Generative AI
Feature Not Available
7.8
86
7.2
16
7.7
85
Customer Query Resolution - AI Customer Support Agents
7.5
134
9.1
9
7.7
134
8.7
9
7.6
134
8.3
9
8.4
133
8.9
9
8.0
130
8.1
9
Customer Interaction Automation - AI Customer Support Agents
7.3
128
8.3
9
7.8
129
8.7
9
7.8
129
8.7
9
8.2
126
8.5
9
Automation
8.1
130
9.1
9
7.8
129
8.7
9
6.9
127
9.1
9
Autonomy
7.4
132
7.2
9
7.6
131
8.7
9
7.1
128
8.5
9
7.5
129
8.5
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Freshdesk are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, and Chatbots
Freshdesk is categorized as Complaint Management
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.2%
Financial Services
7.3%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.3%
Information Technology and Services
17.2%
Computer Software
12.8%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Most Helpful Reviews
Fin by Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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