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At a Glance
Market Segments
Small-Business (52.1% of reviews)
Small-Business (61.0% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Free 1000 Sessions Per Month
Hotjar
Star Rating
(324)4.3 out of 5
Market Segments
Small-Business (52.1% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansLogRocket
Star Rating
(2,169)4.6 out of 5
Market Segments
Small-Business (61.0% of reviews)
Entry-Level Pricing
Free 1000 Sessions Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hotjar | by Contentsquare excels in its Survey Builder, with a rating of 9.3, allowing for easy creation and distribution of surveys. In contrast, LogRocket's survey capabilities are rated lower, with users mentioning that the Question Types feature only scores 8.0, limiting customization options.
- Reviewers mention that Hotjar's Heat Maps feature is highly effective, scoring 9.3, which helps visualize user interactions on webpages. LogRocket, however, has a lower score of 8.5 for its heat mapping capabilities, leading some users to feel it lacks depth in visual analytics.
- G2 users highlight that LogRocket's Session Replay feature is robust, achieving a score of 9.4, which allows for detailed playback of user sessions. In comparison, Hotjar's session replay feature scores 9.0, with some users noting it could benefit from additional playback controls.
- Users on G2 report that Hotjar's Real-Time Monitoring feature is rated 9.1, providing immediate insights into user behavior. LogRocket's performance in this area is slightly lower at 8.8, with reviewers mentioning that it lacks some real-time capabilities that Hotjar offers.
- Reviewers mention that LogRocket shines in Error and Bug Tracking, scoring 9.1, which is crucial for developers. Hotjar, while effective, scores lower at 8.7, with users indicating that its bug tracking features are not as comprehensive.
- Users say that Hotjar's Custom Reports and Dashboards feature is rated 9.4, allowing for tailored analytics that meet specific business needs. LogRocket's equivalent feature scores 8.3, leading some users to feel it lacks flexibility in reporting.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
LogRocket
FREE FOREVER
Free
1000 Sessions Per Month
- Core LogRocket features
- 3 seats
- 1-month data retention
Free Trial
Hotjar
Free Trial is available
LogRocket
Free Trial is available
Ratings
Meets Requirements
8.6
253
8.9
1,903
Ease of Use
8.9
256
8.7
1,936
Ease of Setup
8.9
117
9.0
1,006
Ease of Admin
8.9
109
9.1
640
Quality of Support
8.5
173
8.9
1,220
Has the product been a good partner in doing business?
8.7
96
9.1
564
Product Direction (% positive)
8.1
249
8.9
1,857
Features by Category
Metrics
8.6
24
8.9
322
9.0
26
8.5
297
8.9
23
8.2
285
9.0
22
8.7
297
8.7
19
8.4
282
8.5
18
7.9
264
8.6
16
8.0
253
8.9
19
8.0
251
8.9
24
8.1
257
Reporting
Feature Not Available
8.6
298
8.9
18
8.0
265
Feature Not Available
8.0
267
8.0
19
7.9
261
8.4
18
7.9
250
8.1
16
8.1
251
8.8
20
8.3
268
Other
7.9
23
8.5
272
Feature Not Available
8.1
245
Feature Not Available
8.3
253
7.5
16
7.7
223
8.0
14
7.4
146
Feature Not Available
Feature Not Available
Feature Not Available
7.8
225
Agentic AI - Digital Analytics
Not enough data
7.1
12
Not enough data
6.7
12
Not enough data
6.5
12
Not enough data
7.2
12
Administration
8.2
69
8.2
313
Feature Not Available
8.3
307
8.9
138
8.7
356
8.8
138
8.4
336
User Response Methods
8.8
46
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
8.7
14
Not enough data
8.6
25
Not enough data
8.2
29
|
Verified
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
35
|
Verified
Not enough data
9.2
14
Not enough data
Insights
8.8
51
|
Verified
Not enough data
8.6
37
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
User Behavior
9.0
69
|
Verified
8.9
1160
|
Verified
8.9
70
|
Verified
8.7
1143
|
Verified
8.5
49
|
Verified
7.9
1037
|
Verified
A/B Testing
9.0
35
|
Verified
8.4
1085
|
Verified
8.7
35
7.1
804
8.7
47
|
Verified
7.8
920
8.8
35
|
Verified
7.1
811
|
Verified
Visitor Information
7.5
44
|
Verified
8.7
1179
|
Verified
8.6
39
8.3
1141
Agentic AI - Session Replay
8.3
5
7.3
96
Product Analytics
Not enough data
7.7
354
Not enough data
8.3
393
Not enough data
7.4
358
Not enough data
7.5
349
Feature Not Available
7.3
347
Feature Not Available
7.3
325
Feature Not Available
Feature Not Available
Not enough data
7.5
339
Agentic AI - Product Analytics
Not enough data
6.3
26
Not enough data
5.7
25
Not enough data
6.3
25
Not enough data
6.0
26
Analytics
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Administration
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Bug Reporting
Not enough data
8.0
751
Not enough data
7.8
705
Not enough data
7.6
700
Bug Monitoring
Not enough data
8.4
816
Not enough data
8.5
849
Not enough data
7.8
817
Agentic AI - Bug Tracking
Not enough data
7.3
40
Not enough data
7.4
40
Not enough data
7.4
38
Monitoring
Not enough data
8.3
376
Not enough data
8.5
389
Not enough data
8.6
392
Not enough data
7.4
329
Not enough data
8.0
333
Response
Not enough data
8.6
412
Not enough data
8.2
365
Not enough data
8.2
367
Agentic AI - Application Performance Monitoring (APM)
Not enough data
7.7
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.3
8
Not enough data
8.1
8
Performance
Not enough data
8.7
385
Not enough data
8.2
354
Functionality
Not enough data
7.9
326
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
317
Feedback Management
Feature Not Available
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.7
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
6
Not enough data
8.0
5
Not enough data
Survey Management
9.2
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
7.2
10
Not enough data
7.8
10
Not enough data
7.4
9
Not enough data
7.4
9
Not enough data
7.4
9
Not enough data
7.8
9
Analysis
8.5
113
7.8
183
8.2
93
8.0
183
8.6
107
7.8
179
8.1
100
7.9
181
8.9
123
8.2
190
Reporting
9.3
150
8.5
205
9.0
143
9.4
213
8.6
124
8.8
197
7.8
104
8.0
187
Variation Testing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
72
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
8.0
145
Not enough data
8.3
151
Personalization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
117
Administration
Not enough data
8.5
124
Not enough data
8.6
121
Not enough data
8.8
132
Not enough data
8.6
127
Categories
Categories
Shared Categories
Hotjar and LogRocket are categorized as Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Unique Categories
Hotjar is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), User Research, Software Testing, Survey, and E-Commerce Analytics
LogRocket is categorized as Mobile App Optimization, Application Performance Monitoring (APM), and Bug Tracking
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogRocket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.2%
Computer Software
15.3%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.2%
Computer Software
28.7%
Information Technology and Services
13.2%
Financial Services
11.0%
Marketing and Advertising
2.5%
Insurance
2.3%
Other
42.2%
Most Helpful Reviews
Hotjar
Most Helpful Favorable Review
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
Most Helpful Critical Review
Maria S.
Verified User in Professional Training & Coaching
I dislike the fact that you can't know for sure if they arecapturing all the traffic on your website. Maybe it's a problem of our own website, but it seems to capture lots of "fake" users and doesn't capture real users that I know for a fact have visited...
LogRocket
Most Helpful Favorable Review
Tiffany D.
Verified User in Hospital & Health Care
- incredible user analysis - does a great job of creating tables and graphs - helps us analyze if our features are working how we want them to - very helpful with debugging - once you are familiarized with the platform, easy to use and understand
Most Helpful Critical Review
Verified User in Computer Software
Slow loading times for many screens. Analytics definitely need more thinking over Difficult to set up correctly infrastructure wise No way to have user tagging on a per session basis Aggregation tools suck
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
Tiffany D.
Verified User in Hospital & Health Care
- incredible user analysis - does a great job of creating tables and graphs - helps us analyze if our features are working how we want them to - very helpful with debugging - once you are familiarized with the platform, easy to use and understand
Maria S.
Verified User in Professional Training & Coaching
I dislike the fact that you can't know for sure if they arecapturing all the traffic on your website. Maybe it's a problem of our own website, but it seems to capture lots of "fake" users and doesn't capture real users that I know for a fact have visited...
Verified User in Computer Software
Slow loading times for many screens. Analytics definitely need more thinking over Difficult to set up correctly infrastructure wise No way to have user tagging on a per session basis Aggregation tools suck
Discussions
Is there a python/Node.js API Client for hotjar?
1 Comment
AG
Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself...Read more
How is Hotjar different from Google Analytics?
1 Comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
Is there a way to initialize Logrocket to update the user's name?
3 Comments
BB
Yes, you can do this:
LogRocket.identify(username, {
name,
email: username,
});Read more
How could I use session recording within an automated selenium test to generate user manuals?
1 Comment
LD
question
Read more
What are the best practices when it comes to masking or excluding the data from collection?
1 Comment
CK
Hi Bakul, great question! We would recommend hiding any sensitive user information such as passwords, credit card information, and personal data.
If you...Read more
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