LogRocket Reviews & Product Details

I use LogRocket to see what the customer actually experienced when they encounter errors, which used to feel almost impossible when just looking at raw logs. As a product-oriented engineer at a company in a complex domain, I also enjoy watching the customer experience and using the places where they encounter errors to drive product decisions. We can make updates to error patterns, and really back the decisions we ultimately make with customer data.

We're able to easily jump from error logs into the user's session. My favorite feature is being able to toggle the timestamp display -- no matter what other log source is driving me to LogRocket, I can match up the logs to the user experience exactly. Review collected by and hosted on G2.com.

I haven't done a full onboarding to LogRocket, so I bet there are a lot of features or ways to gain value from the product that I don't know about yet! Review collected by and hosted on G2.com.

LogRocket has been invaluable for understanding the new-user experience on our platform. The session replay feature helps us quickly identify where users get stuck or encounter friction. It catches issues that our own logging and error reporting miss completely. The setup was straightforward, and having visual context alongside technical data makes debugging and UX improvements much more efficient. Review collected by and hosted on G2.com.

The pricing tiers are a bit challenging. We're mostly satisfied with the free plan, but would like access to some of the more advanced features. However, the Team plan is quite expensive for us at this stage. A mid-tier option would be ideal for small teams that need more than the basics but aren't ready for $69 / month. Review collected by and hosted on G2.com.

LogRocket makes it incredibly easy to understand user behavior by combining session replay with console logs, network requests, and performance data. I really like how I can see exactly what a user experienced before they reported an issue. It saves me a lot of time debugging and helps my team prioritize what really matters. The integration with analytics tools is also smooth and adds extra value. Review collected by and hosted on G2.com.

Overall I’m very happy, but sometimes the setup process for larger apps can take a bit of extra time, and the pricing could be a little more flexible for early-stage startups. Other than that, the experience has been very positive. Review collected by and hosted on G2.com.

I work in Customer Support, so actually seeing what our customers did (vs. what they say they did) is SO VERY HELPFUL. Both to not bother them with extra questions, but also as a second source of truth that saves me time and going back and forth with my client. It's a tool I use in my everyday work when answering cases, and it was very easy to learn and implement in my day-to-day after switching from another similar tool.

It has a lot of filters available that are great for narrowing down your search as much as possible, and I especially love that it displays the network logs right and error information right there. Truly revolutionary when you know what it's like to get a customer to retrieve a HAR file.

While there's definitely a slight learning curve to utilize it, it's overall a great tool that I'm glad we have access to. I'm hoping to learn to use it to its full potential. Review collected by and hosted on G2.com.

The layout can feel a bit overwhelming at times, and it's less intuitive than I'd like. That said, I'm sure with a bit more training, I'll get the hang of it.

I also wish we could access logs from further back than 30 days. It would be a huge help for looking into older issues, but this might just be a limitation of our company's subscription plan. Review collected by and hosted on G2.com.

What I like best about LogRocket is the session replay feature. It lets me actually watch how real users move around our SaaS dashboard, where they click, where they get stuck, and what’s confusing for them. Instead of guessing, I can see what’s happening for myself, which makes it so much easier to spot problems and improve the experience. It’s also great for troubleshooting bugs and learning what features our power users love most. Review collected by and hosted on G2.com.

The main thing I don’t like about LogRocket is that there’s so much data, it can feel a bit overwhelming at first. It takes some time to figure out the filters and set up useful dashboards, especially if you’re new to this kind of tool. Also, if you have a lot of users, you might end up hitting your session limits pretty quickly and need to upgrade your plan. Review collected by and hosted on G2.com.

LogRockets flexibility is great. You can easily create any table / graph you are looking for in just the click of a few buttons. As a software goes it's relatively easy to learn.

Basically whenever you have a question along the lines of: how many users are doing X then Y? Or what percentage of users who did X never did Y, etc.? The answer is only a few clicks away.

The mobile session replay can be incredibly helpful for detecting what actually went on in a session. Very often users claim they did X to produce some bug, but in reality they did Y. This makes the debugging process hundreds of times shorter.

The SDK is easy to implement, only taking my team a day or two. Review collected by and hosted on G2.com.

LogRocket is expensive for one. There are certainly other solutions that are cheaper.

The session replay often drops the last few seconds of a session so you can't always tell what went on right before a crash or similar session ending experience.

Getting a dedicated customer success manager was also priced out of our tier, even though we are spending thousands of dollars per year. Review collected by and hosted on G2.com.

It's such a quick way to gather a ton of information about how my users are using our platform. Especially to be able to see them go through the initial onboarding flow, I get a lot of insight into where people are spending most of their time, where they're getting stuck, and if there are any improvements we could make to make their experience smoother and guide them towards the behaviors we want to see. Review collected by and hosted on G2.com.

I'd love to be able to "tag" session replays while I'm watching them. For example if I want to collect snippets to share with my Product, currently I'm just copying the URL and compiling a list in a spreadsheet. But ideally I'd love to just use tags or folders in LogRocket to store clips that I can share all at once with teammates. Also on my Analytics page there's a chart that says "How often are users returning?" which is really interesting but when I click in to view more details, I get the spinning wheel of death. Review collected by and hosted on G2.com.

I was having trouble understanding where different users are facing problems. After searching for a quite a while, trying different logging systems ended up with logrocket. Lock rocket allowed me to see exactly what's happening to the users, what their console says, what endpoints are they hitting what they were doing before the error hit them up. Within 2 weeks I was able to find more bugs then I ever could, fix them up before it more people started facing it. It literally took me a few minute to set it up and get going their npm package handle the rest. Review collected by and hosted on G2.com.

Pricing is a bit expensive. I would like if they can reduce it a bit more Review collected by and hosted on G2.com.

I really appreciate the multiple ways to filter your search to find saved segments. It is so easy to use. I use LogRocket almost daily to identify errors that my company may run into while watching the segments. This is helpful as I am able to easily integrate this information into a compatible format for our development team, and therefore have quick fixes for our own customers. Review collected by and hosted on G2.com.

After viewing a searched segment, it is not always easy to get back to the dashboard. I am unsure what link to click or if I should utilize the back button, etc. Review collected by and hosted on G2.com.

LogRocket has been invaluable for our startup across two projects. The session replay feature makes debugging user-reported issues incredibly efficient - we can see exactly what users experienced instead of trying to reproduce problems blindly. What impressed us most is the intelligent data privacy handling - it automatically redacts sensitive information like passwords and medical data, which is crucial for our compliance needs. The ability to watch real user sessions while knowing sensitive data is protected gives us confidence to use it across all our applications. Review collected by and hosted on G2.com.

The main drawback is the cost, which can add up quickly for smaller startups as your user base grows. The initial setup and configuration also requires some technical knowledge to optimize properly. Occasionally, the session recordings can miss certain dynamic elements or interactions, though this happens rarely. Review collected by and hosted on G2.com.