Duda Reviews & Product Details

The AI website builder is fantastic and provides a powerful starting point for site design. I especially appreciate how easy it is to edit and publish the website once the AI draft is complete; the overall site creation process is very smooth and intuitive. Review collected by and hosted on G2.com.

The email support is extremely disappointing and has been slow and unhelpful. We've had significant trouble getting assistance with converting our trial to a paid plan and applying a promo code. Even after flagging the issue as urgent, the reply took days with no clear resolution provided. Review collected by and hosted on G2.com.

Even though I am new to building a website Duda did a great job of making it easy for me. Made me realize what I thought was a daunting task actually pretty easy. From their initial interface I was able to choose a template and immediately get to work. Whether I had to upload my own pictures or create new sections, the Duda interface was very easy and straight forward.

The only time I ran into an issue I was able to contact their customer support, I got a response if a timely manor and we were able to resolve my issue with ease. Review collected by and hosted on G2.com.

The only issue I had with Duda was their AI help bot. It was helpful but I got stuck in a loop in which it kept recommending the same solutions even though it was not working. This was a minor inconvenience and once Customer support was contacted it was resolved. Review collected by and hosted on G2.com.

I’m not very technically skilled, yet I still managed to build simple websites with Duda. The platform is generally intuitive and makes it easy to find where to change things.

It’s also very straightforward to upload custom fonts and images, and to make your website adapt to different devices. Connecting Google Tag and Google Ads is simple as well, thanks to the built-in pixel integration.

Customer support is excellent once you get in touch with a real person — replies are quick, clear, and helpful, and issues are usually resolved efficiently.

After creating a simple website with a contact form, I ran an in-depth accessibility check. I was pleased to see that very few issues came up. The only significant problem was that the contact form wasn’t keyboard accessible. After contacting Duda, they advised using an external plugin as a solution. Review collected by and hosted on G2.com.

Text editing can be frustrating. When replacing text, the font style, size, and color often change unexpectedly, even when the text is clearly set to “Heading 2.” This slows down the editing process and requires manual reformatting.

The chatbot experience is poor — it repeatedly asks you to log in, even after you have done so, and then only offers two clickable responses: “never mind” and “couldn’t log in.” It doesn’t register that you are logged in, which leaves you stuck in a loop.

It would be great if Duda could improve the text editor’s consistency and fix the chatbot experience to make getting help easier. Review collected by and hosted on G2.com.

For me, Duda is an intuitive and good working all-in one website builder.

In the past I used an known open-source website builder for two websites.

I'm using Duda since 2021 for my own company website and it's awesome.

Not only there is all what you need, it's also easy to use and hassle-free.

For me Duda is a no-brainer, I recommend it to all the entrepreneurs I know. Review collected by and hosted on G2.com.

Sometimes you find some (very few) features that are limited to modify when you can't code.

Luckily, the support service is very kind and helpful. Review collected by and hosted on G2.com.

Duda makes it easy to build and manage websites, offering everything needed to set customers up for success. The support team is excellent, and their partners consistently provide helpful updates and valuable insights. Review collected by and hosted on G2.com.

There’s intermittent lag across the site builders, which can affect team members’ workflows. Issues include slow responsiveness and, at times, changes not being saved—both of which can be problematic. Review collected by and hosted on G2.com.

What contributes most to the day-to-day is the ease of the drag-and-drop editor. Duda manages to balance simplicity with advanced features. You can create professional websites quickly without technical knowledge, but still have the flexibility for more complex customizations when necessary. Review collected by and hosted on G2.com.

Inconsistencies in the mobile version. Not everything syncs automatically between desktop and mobile. Despite being "mobile-first," some changes do not automatically reflect on the mobile version, requiring manual adjustments - contradicting the promise of agility. Review collected by and hosted on G2.com.

What I respect most about Duda is how much of the heavy lifting it does behind the scenes. The platform is fast — not just for visitors, but for the people building with it. Sites perform brilliantly out of the box in terms of Core Web Vitals, and the visual editor is genuinely intuitive, even for non-technical team members. But the real gem for me is the widget builder — especially now with AI-assisted workflows and MCP. It allows us to create reusable components at scale, which completely shifts how we think about client deliverables. For agencies that know how to productise their services, Duda becomes more than a website builder — it becomes infrastructure.

I also want to call out customer support — I use Duda alot every single day. I live in the platform. And while that might sound extreme, it speaks to how deeply integrated Duda is into our agency’s workflow. When you’re working at that level of frequency, having fast, knowledgeable, and genuinely helpful support makes a huge difference. It’s one of those behind-the-scenes strengths that’s easy to overlook in a review, but it’s a big part of why we’ve stuck with Duda over the years.

From an implementation perspective, the learning curve is surprisingly low. If I were to score it, I’d say 3.5 out of 10 — much easier than tools like Webflow or Framer. Editor 2.0 in particular is a massive leap forward. It’s a modern, flexible design interface that’s made site building feel smoother and more scalable. I know some long-time users have found the transition from the classic editor difficult — but if you’re new to Duda and reading this review, you’ll be starting fresh with Editor 2.0. That’s a much better entry point, and I genuinely think most users will adapt quickly.

Not everything in the platform fits every workflow — and that’s okay. For instance, I don’t use Duda’s native client billing or content collection tools because we have an external system that handles that more efficiently for our agency. The built-in commenting tool isn’t the strongest on the market either. But the beauty is, Duda’s Zapier integration is solid — we’re able to trigger external workflows when comments are added, for example, creating tickets or notifications in the systems we do use. So even if their native solution doesn’t fit, you’re not boxed in. You can extend Duda to match your preferred way of working, which is a strength not enough platforms get right.

Duda’s white-label CMS is also a standout feature. It gives us full control over the client experience, letting us grant access where needed without exposing the underlying platform. Combined with fast hosting, robust infrastructure, and the ability to scale repeatable design, Duda ends up being far more than just a web builder — it’s a modern agency platform that actually understands agency needs. Review collected by and hosted on G2.com.

Some of the limitations are structural rather than functional. For example, the white-label platform is a huge strength — but it also means there’s less visibility or excitement around what’s possible unless you’re already deep in the ecosystem. Also, the documentation and support around more advanced features (like the widget builder or MCP automation) can lag a bit behind the innovation. You’re often figuring things out through trial and error. That’s not a complaint — that’s part of being early. But it does mean you need to be comfortable pushing the boundaries without much of a map.

The bigger frustration for me is around pricing tiers. One of the most powerful aspects of Duda today is its investment in AI — tools that can automate the hard stuff and make high-level functionality much more accessible. And in theory, that’s what AI should do: reduce friction, flatten complexity, give agencies leverage. But in practice, many of these new AI-driven features launch with their best functionality locked behind a custom enterprise plan. Lower-tier users get a trimmed-down MVP, while the full potential — which doesn’t necessarily cost Duda more to provide — is only available to those doing high volume.

To put it in perspective, you need to be building 107 sites just to make the custom plan financially viable. That’s not speculation — that’s the number shared directly by their growth team. And to me, that creates a bit of a contradiction. Duda’s original mission, which is what drew me to the platform six years ago, was to make web design accessible and scalable for agencies — especially smaller ones looking to productize their services. But now, it feels like some of the most innovative tools are gated away from the very agencies they’d help the most.

None of this takes away from how strong the platform is. Even on lower tiers, Duda remains an incredibly capable, efficient, and client-friendly system. We’ve built on Webflow, Framer, WordPress, you name it — but Duda’s white-label structure, fast hosting, and flexible CMS make it the clear choice for our agency. We’re proudly Duda-first. But when asked what I dislike, it’s worth highlighting where the platform’s evolution doesn’t always align with its original promise. Review collected by and hosted on G2.com.

The user experience and design of Duda is very easy to use and understand - even if you haven't spent a lot of time on the website. This also makes it easy to explain how to edit a website to a client. The website builder is very easy to pick up quickly and the customer support chat is always friendly and willing to help with whatever questions that someone might have. I use it almost every day for work. It's easy to implement and integrate Duda into client work. Review collected by and hosted on G2.com.

There are not very many downsides to Duda. I would say the biggest one is transferring a website to Editor 2.0. Sometimes, I want to rewrite over a website with new branding, and I want to be able to transfer it from the older editor to the new one without completely recreating the site design. Review collected by and hosted on G2.com.

Duda provides me with a stable platform to design and launch my client websites. It has most of the features I need and the suppot team is excellent. The best part is I don't have to worry about core updates, plugins updates, backups, and malware that I normally have to deal with in Wordpress installations. Customer support for agencies is top notch. 100% of my issues have been resolved in a timely manner, usually immediately, or same-day. Review collected by and hosted on G2.com.

Duda has some limitations with the way it allows me to use dynamic data (what they call "collections"). Not as much flexibility as "custom post types" offer in Wordpress. Review collected by and hosted on G2.com.

Duda excels in SEO, website speed, and outstanding customer support. Review collected by and hosted on G2.com.

I can't think of anything that I dislike about Duda. Review collected by and hosted on G2.com.