JazzHR Reviews & Product Details

I love the simplicity of JazzHR and the functionality, they make everything extremely user friendly, visually appealing and attractive, and overall great outcomes with the quality of candidates we pull in. I love the automation, the different stages, the automatic responses for knock out questions or emails. It's the best tool in my arsenal! Review collected by and hosted on G2.com.

The only thing I dislike has been when I spell a word wrong in an email with a candidate, and it doesn't have auto-correct. That would be a function/feature I would like to see implemented in the future. Review collected by and hosted on G2.com.

JazzHR offers a user-friendly and centralized platform that makes managing open positions simple and efficient. I appreciate being able to view all job postings directly from the dashboard, which helps me stay organized and up to date. The integration with Calendly is a standout feature—allowing candidates to self-schedule interviews has significantly streamlined the coordination process. Additionally, the platform helps reduce advertising costs by posting to multiple job boards at once, making it a cost-effective tool for recruiting. Review collected by and hosted on G2.com.

One limitation I’ve encountered is the lack of customization in the interview section, particularly with the text input tools. I often use abbreviations in my notes and would like them to automatically expand into full text, as I can in other programs with a configurable dictionary. Unfortunately, JazzHR does not currently support this feature, which prevents me from using it effectively for interview documentation. Review collected by and hosted on G2.com.

I don't have anything positive to say other than the cost. But truly, you get what you pay for. And in this case you pay for stress, confusion and poor service disguised as policy. Review collected by and hosted on G2.com.

We switched from Lever to JazzHR in 2022. What followed has been hands down, the worst experience I've ever had with an ATS in my over 20 years of recruitment. Our migration from Lever was promised to be seamless. Instead what we got was an incoherent dump of resumes, notes and requisitions. I left the company for 6. months, came back and the data was still in limbo. What is there now, is highly unusable.

The system is clunky, outdated and confusing for everyone involved. Not just our recruiters, but hiring managers and even interviewers do not enjoy using the product due to non-sensical workflows.

Recently, we were auto-upgraded to a higher pricing tier after exceeding a bulk email cap with no warning or approval. Their response? That is was "in the Terms of Service" and that we'd have to wait a FULL billing cycle before they would consider a downgrade. So prorated the cost for our current billing cycle, and despite notifying them immediately that we are not interested in the upgrade, we have to pay for the next full billing cycle. For something ironically that we don't even use!

There was no attempt at flexibility. No real dialogue. Just copy and pasted replies citing "over 21,000 customers" and asking us not to send follow ups because it creates "duplicate tickets". Even when I escalated directly to multiple people, I was dismissed or ignored. To add insult to injury, the same rep who ignored by escalation request followed up a week later to pitch a new AI tool! With no recognition of our ongoing issue.

Despite multiple clear communications that we did not authorize a tier upgrade or price increase, they attempted to charge us MORE than the upgrade. When we pushed back, they claimed a notice had been sent to our billing contact. Yet no such email was ever received and they couldn't provide a copy or date that it was sent.

If you care about transparency, reliability and actual customer support ... steer far, far away from JazzHR. Review collected by and hosted on G2.com.

One place for my recruiting needs - posting, communicating, connected to my preferred application, customer support when needed, and flexibility for workflows. Review collected by and hosted on G2.com.

Some features are clunky but you get used to them with continued use. The price point is great if you're recruiting on a regular basis, but with the market being slow right now, it feels like a lot to just have it sitting there. I wish there was a midway point between hero & pro, or have an idle setting for small companies. When I post technical positions I tend to get hundreds of bots or overseas applicants - I hope JazzHR can work with the posting sites to better weed out unqualified applicants. Review collected by and hosted on G2.com.

I like JazzHR mainly because of how easy it is to use. It also allows for you to customize your recruiting workflows to automate many stages with the use of workflow helpers. For example. has the candidate signed their offer and you're ready to get their background check going? You can automate communications at that point, which saves a lot of time!

They recently released the Talent Fit feature which uses AI to compare candidates to the job description to identify candidates that are a fit for the role while also providing succinct bullet points that can be shared with hiring managers. While it's not perfect, as it sometimes does not identify candidates who are a talent fit, it's still another time saver that makes the recruiting process that much easier. Review collected by and hosted on G2.com.

My biggest gripe with JazzHR is the offer letter stage. You cannot automatically assign signature fields due to limitations with HelloSign/DocuSign, which means they have to be assigned individually every single time. We have multiple signature and date fields on offer letters, which can take 3-5 minutes per candidate. It's cumbersome and annoying more than anything. They really need to get this sorted out to improve the offer process overall. Review collected by and hosted on G2.com.

JazzHR has been a crucial part of streamlining our recruiting process. As someone who receives a high volume of applicants daily, I appreciate how easy it is to organize, screen, and communicate with candidates. The ability to automate emails and questionnaires has saved me countless hours, and I love that I can customize workflows to match our unique hiring steps.

One of my favorite features is how intuitive the platform is—it doesn’t take long to train new team members to use it. JazzHR has truly helped us improve both speed and quality in hiring. Highly recommend it to anyone managing large applicant flows or looking to scale their recruiting process efficiently.

Pros:

Clean and intuitive interface

Robust automation and customization options

Great value for the price

Reliable customer support Review collected by and hosted on G2.com.

Cons:

Can get slightly laggy when managing a very high volume of applicants

Bulk actions are limited in some views Review collected by and hosted on G2.com.

JazzHR was super easy to implement. The software is pretty intuitive. They do have someone to support your initial setup, and then customizations are pretty straightforward. I love that a lot of the other software that I use connects to it, like Gusto, Criteria, and DISA Background Screening. This has saved a lot of time, streamlining the processes. When you are a 1 person team, every minute counts, so this was huge for me. Review collected by and hosted on G2.com.

There are a few things I wish JazzHR did better. I wish there was a default setting for rejections (like if I reject someone, automatically send a rejection notice in 3 days). Right now you have to manually select when you want the notice to go out. Also, when you do a bulk status change, you get the option to send a rejection notice immediately but not an option for sending it in the future. Not a huge deal, but something I have been able to do in other systems that I liked having as an option. I use JazzHR daily, all day long as we are doing a ton of recruiting. Review collected by and hosted on G2.com.

I was able to create an easy-to-use, mobile optimized application that does not require any log-ins or password creations. I met my applicants where they are...primarily on their phone! The workflows were easy to create and implement and my Onboarding partner at JazzHR was with me, every step of the way. The new hires flow easily back into ADP...it's a win-win! Review collected by and hosted on G2.com.

I wish they would have the option to have more than approval workflow. Review collected by and hosted on G2.com.

It's very intuitive and user friendly. I also like the control I have over workflows. I like being able to export information in various formats. Review collected by and hosted on G2.com.

I still really wish that there was an option in jazzhr to make a sound notification for text messages without having to go to the external website for that feature for texts. I wish the user had more control about the appearance of advanced reporting. For example all of the statuses we have cannot fit on the page. We would have to abbreviate all of our status titles.

I'd love to be able to see a little bit more of the background calculation process for the time to hire reports and those like it. Review collected by and hosted on G2.com.

JazzHR is super intuitive and easy to use and implement — it’s quick to post jobs, track candidates, and collaborate with hiring managers. The user experience feels smooth and works well even for smaller teams without a dedicated ATS admin. Review collected by and hosted on G2.com.

The reporting features in the standard plan are very limited. It’s hard to extract actionable insights without upgrading, and I’d love to see a basic recruiting funnel and more customizable metrics included by default. Notifications and permissions could also be more flexible. Review collected by and hosted on G2.com.