Kustomer Reviews & Product Details - Page 9

Kustomer Product Details

Kustomer is a pioneering AI-driven customer service CRM platform designed to enhance the management of high support volumes by optimizing experiences throughout the customer service journey. This innovative solution enables brands to efficiently resolve customer interactions across various digital channels, automating up to 40% of engagements through self-service options, intelligent routing for first contact resolution, and fostering seamless omnichannel experiences between customers and support agents. Targeted primarily at businesses that require robust customer service capabilities, Kustomer is particularly beneficial for organizations experiencing rapid growth or those with high customer interaction demands. The platform is designed to cater to a diverse range of industries, including retail, food delivery, and e-commerce, making it an ideal choice for brands like Ring, Glovo, Glossier, and Sweetgreen. By streamlining customer service processes, Kustomer allows these brands to maintain high levels of customer satisfaction while managing operational costs effectively. One of the standout features of Kustomer is its open CRM architecture, which serves as a single source of truth for customer data. This centralized approach not only minimizes costs but also enhances the ability to manage and contextualize data, driving smarter processes that can scale with business growth. The platform’s Kustomer IQ functionality embeds artificial intelligence throughout its capabilities, significantly reducing the need for manual intervention in repetitive tasks. This allows support teams to focus on more complex inquiries, ultimately improving the overall customer experience. Kustomer's commitment to optimizing customer service is evident in its ability to deflect simple questions and automate responses, which helps to alleviate the burden on support teams. By providing intelligent routing and first contact resolution, the platform ensures that customers receive timely and accurate assistance, leading to increased satisfaction and loyalty. The omnichannel capabilities further enhance the user experience by allowing customers to engage with brands through their preferred communication channels, ensuring a cohesive and responsive service. Founded in 2015 by entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has quickly established itself as a leader in the customer service CRM space. With over $174 million in venture funding from prominent investors, Kustomer continues to innovate and expand its offerings, making it a valuable asset for any organization looking to elevate its customer service operations.

Product Website

Seller

Kustomer

Discussions

Kustomer Community

Languages Supported

Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Product Description

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Overview by

Ryan Breneman

Pricing

Pricing provided by Kustomer.

Enterprise

Starting at $89.00

1 User Per Month

View More Pricing Information

Kustomer Media

Instantly resolve customer issues across all channels with precise AI-powered conversations.

Triage, route, and support agents with advanced AI and omnichannel capabilities.

Effortlessly create your ideal customer service platform, ensuring a seamless transition from your current system.

Track the performance of your service organization and quickly identify areas to optimize.

A truly native AI-powered Voice agent to answer customer calls - no 3rd party add ons required.

Your customer service agents' new best friend: a copilot that knows it all

Wondering how Kustomer's AI Agents work? Jillian Zatta takes us through a scenario to demonstrate how the customer-facing AI tool (AI Agents for Customers) and the internal AI copilot (AI Agents for Reps) work together to help customer expe

Vuori has been with Kustomer since 2019, using our CRM and customer support tool as an upgrade from Chad's own email address to provide support! See what they love about Kustomer.

Official Downloads

(5)

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What to look for in a customer experience CRM platform

The ultimate guide to AI Agents for e-commerce

Interactive Demo

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AF

Abdelrahman F.

Member Experience Associate

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

4/22/2023

"Kustomer is easy!"

5/5

What do you like best about Kustomer?

Kustomer is a great platform for interacting with our customers. I like the ability to change the color interface, easy navagation to find convesations quickly, and the integration with UJET! Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

I find Kustomer easy to use, and didn't encounter an issue with it so far. Review collected by and hosted on G2.com.

JR

John Renan R.

Mid-Market (51-1000 emp.)

8/22/2023

"User Friendly"

5/5

What do you like best about Kustomer?

As a daily user of this tool, it amazes me how efficient Kustomer is when it comes to email, chat, and documentation. On top of that, the macros are helpful shortcuts that increase productivity. Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

I personally don't have anything that would discourage me from using Kustomer. The only thing that comes to mind is perhaps the ability to customize Kustomer's color background, aside from dark and white. Review collected by and hosted on G2.com.

DR

Danicelis R.

Customer service representative

Mid-Market (51-1000 emp.)

10/12/2023

"Kustomer is a really awesome workpartner!"

5/5

What do you like best about Kustomer?

I really like using Kustomer. It is so efficient and it is a great helper. Kustomer is fast and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

So far there is nothing I can say against Kustomer. I am so pleased with the service I received from this product and the service we can give through it. Review collected by and hosted on G2.com.

MK

Mariam K.

Partner vertical supervisor GE&AM at live operations (Support)

Mid-Market (51-1000 emp.)

10/31/2022

"Use Kustomer for conversations"

4/5

What do you like best about Kustomer?

The best thing that I like is that it helps you to connect with your customers and one of the best things is that you can integrate this platform with many others and use different features, we have lots of them! It's integrated with spreadsheets, OneLogin platform, etc. Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

You can choose chats concurrency. In our country, we have 3 of them. If you are processing three conversations together it isn't easy to work from this platform. Take into consideration that mostly it needs to be connected via cable or it should be high quality WiFi. Review collected by and hosted on G2.com.

RP

Ramadan P.

Customer Support

Mid-Market (51-1000 emp.)

9/5/2023

"Best Call center Tool"

5/5

What do you like best about Kustomer?

Easy to use and edit and modify and all you interaction Chat, call , Emails, SMS, and surveys will be stored in one place, so far it's is the best RTM and call center tool I've used Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

Sometimes it is just slower while the internet is at a manageable speed for call center use, and the coloring with the new update is so bad.

Only Two themes and not editable is kinda not acceptable for the other qualities Kustomer pro Review collected by and hosted on G2.com.

UO

Verified User in Outsourcing/Offshoring

Enterprise (> 1000 emp.)

5/17/2024

"All the things we needed."

5/5

What do you like best about Kustomer?

All the necessary tools that we need are in Kustomer Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

For now, nothing. There's nothing that I dislike. Review collected by and hosted on G2.com.

SR

Stephan R.

MX Agent.

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

4/28/2023

"Outstanding!"

5/5

What do you like best about Kustomer?

I like Kustomer because it's a necessity in my daily work routine. It has a very well-designed interface allowing me to deal with Chats, Calls, and Emails. The base structure allows me to keep track of my daily job, and, as a Customer Experience Associate, I can totally guarantee that Kustomer makes your job a lot easier. I have been handling chats for more than 1 year. Kustomer never disappointed, it never lagged or had problems loading, and it is a pleasure to have this tool as part of my job. Even with handling chats, switching to Calls or Emails is very quick and it works perfectly! Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

So far, I can not find a bad thing regarding Kustomer even if I want to. It is one of the most complex tools that I have used in my customer experience background, and provides all the information to make your work smoother than ever! Review collected by and hosted on G2.com.

What problems is Kustomer solving and how is that benefiting you?

Kustomer maintains the perfect workflow and it should be a necessity in all the customer service companies nowadays. It is very helpful to use, a perfect interface, and If I miss anything work-related in any customer case, I can always go back to check my conversations in the last 24 hours as it keeps updating and I can never miss anything so crucial. Review collected by and hosted on G2.com.

UL

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

8/20/2023

"The best CRM I have used"

5/5

What do you like best about Kustomer?

This was the first CRM system that I worked with and after using a couple more, I can confirm that is the best one for me. Starting with the functional dark mode that is very important for me when I send so many hours daily in front of my computer. The intersections I handled were chats and emails, the distribution of these tickets were balanced, the templates were always functional.

An amazing feature that I remember was that you could enable the option to cancel the email sent, if you notice an error or a typo within a couple of seconds.

It was a very enjoyable experience while I was using it. Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

The only thing that I disliked is in the main page when you didn't have any ticket assigned, you were unable to remove searches that you did. It was not something that prevent me for doing my job but I didn't like it at all, the fact that I was unable to remove it was annoying for me. Review collected by and hosted on G2.com.

JM

Javier M.

agent

Consumer Electronics

Mid-Market (51-1000 emp.)

5/25/2023

"kustomer review"

5/5

What do you like best about Kustomer?

Kustomer is a great tool when communicating effectively with our customers is it offers an excellent interface to work with our customers. Easy to use and super intuitive. Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

There has little to dislike about Kustomer; the system is super intuitive. Works great to handle all our communications; if I will need to say one thing I dislike, it would be that sometimes it takes too long to refresh. Review collected by and hosted on G2.com.

What problems is Kustomer solving and how is that benefiting you?

Kustomer is a powerful, customer-centric, omnichannel platform that ensures your customers receive quick and in-depth solutions to their inquiries. Kustomer brings together everything you need to serve your customers in one easy-to-use place, and allows you to extend the functionality of Kustomer beyond the web app. Review collected by and hosted on G2.com.

FM

Fernando M.

Small-Business (50 or fewer emp.)

7/11/2023

"Great platform for Contact Centers or Service oriented businesses"

4.5/5

What do you like best about Kustomer?

This platform is the most user friendly I've come across with. You can receive e-mails, chats and more in a single app. Theres also useful reporting tools for managers and for monitoring performance of the users. Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

That there's not a phone app for it. You have to use it through a web browser and the online app is non very compatible nor optimized with phone browsers. Review collected by and hosted on G2.com.