Listrak Reviews & Product Details

They have experts that help with everything, from the initial onboarding through maintenance and growing your lists or holiday planning. The platform is easy to navigate and use. The implementation was super easy thanks to their team. Integrating them to our sites was super easy for our development team. They have 24-hour support, so the US, CA and EU team can always reach out if they need help. We typically send 1-2 emails a week, and 1 SMS. Review collected by and hosted on G2.com.

I really don't have anything to say here, there are some features that I suggest (rarely) and usually they are already in the process of developing them on their roadmap which they actively share with clients. Review collected by and hosted on G2.com.

We really like the ease of use within Listrak. We switched to Listrak a few years ago due to the sunset of Bronto and chose Listrak for a variety of reasons including their dedicated account management that made the transition seemless for us, the dashboarding and the ability to have all of our brands umbrellaed under one account. We use both the email marketing capabilities as well as SMS capabilities on two of our brands. The email builders are super easy to use and list segmenation and creation is also easy within the platform. We love our dedicated account manager that we meet with monthly--she has set up a tracker for us to easily check things off and optimize our campaigns on a regular basis. Review collected by and hosted on G2.com.

We have one custom built site that is integrated into Listrak via API calls. Listrak updates their SSL certs once every quarter and whenever that happens our checkout page breaks on our website which we usually find out about from a customer. It would be nice to know ahead of time about the ssl cert updates but we dont' have any visibility into that. Review collected by and hosted on G2.com.

One of the most valuable features of Listrak is its heatmap functionality, which provides clear, visual insights into where customers are engaging within each email send. This data is instrumental in identifying what content resonates—and what may need refinement—helping us make more informed, performance-driven decisions.

We also appreciate Listrak’s robust automation capabilities, which allow us to deliver timely, personalized experiences with ease. However, what truly distinguishes Listrak is the exceptional level of customer support. Their team is not only knowledgeable and responsive, but also genuinely committed to our success, consistently providing strategic guidance that enhances our overall marketing efforts. Review collected by and hosted on G2.com.

For more advanced design customization, coding is often required, which may present a challenge for users without technical or development experience. Additionally, setting up new campaign threads can be somewhat complex without the guidance of our dedicated account manager, making hands-on support an important part of the onboarding and ongoing success process. Review collected by and hosted on G2.com.

Listrak has provided the best reporting that we've ever had for email/sms marketing platforms. I can't say enough good things about our Account Manager, as he has been so helpful with every single thing that we've needed help with, makes suggestions (and does the setup) to make improvements, and truly cares about the performance of our programs. Review collected by and hosted on G2.com.

We did not have a great experience with GXP, it was hard to determine the true value that GXP brought. I think we would have had a better experience had we been on Listrak for a longer period of time before hopping right into GXP. Review collected by and hosted on G2.com.

We've been using Listrak for several years and have been consistently impressed—not only with the platform’s capabilities, but also with the level of support we receive. Our account rep truly feels like an extension of our team. They take the time to understand our business goals and are always quick to offer insights and suggestions to help us improve performance.

Most recently, Listrak was incredibly flexible and willing to work with us to restructure our contract to better align with changes in our business. That kind of partnership is hard to come by and genuinely appreciated.

Highly recommend! Review collected by and hosted on G2.com.

One area that can be challenging is the interface. With so much valuable data spread across different parts of the platform, it can sometimes feel a bit overwhelming or difficult to navigate. That said, the support we get from our rep definitely helps bridge that gap. Review collected by and hosted on G2.com.

I love how easy it is to build an email in composer and how easy it is to add new API fields to support our efforts. I like that they make enhancements to the system to improve the capabilities and usability. I love how helpful their support team is and how easy it is to reach them. Review collected by and hosted on G2.com.

SMS is a newer feature so reporting and cross-channel integration is limited. Emailing multiple segments similar messages can be clunky at times and I'd love to see more AI innovation within the platform. Review collected by and hosted on G2.com.

The customer service, whether it is my account rep or I need to call support about an urgent issue. They are always there to help. I have never had a bad experience with either. Support is absolutely the best. Review collected by and hosted on G2.com.

There are some limits within the platform, but they are actively listening and working on these problems. Review collected by and hosted on G2.com.

Listrak is a powerful platform when it comes to leveraging customer data for ecommerce. The ability to build behavioral and transactional triggers has been the most effective part of our email marketing strategy. Our triggered emails consistently perform well, and the segmentation capabilities allow us to speak more directly to our customers based on their purchase history and onsite behavior. Review collected by and hosted on G2.com.

While the platform is sophisticated, the user experience can be frustrating. The interface feels dated and unintuitive, making simple tasks more cumbersome than they should be. We’ve encountered various usability quirks and workflow limitations that make execution slower than it needs to be. Support is helpful, but the time it takes to troubleshoot or implement changes can impact momentum. Reporting, too, could be more customizable and user-friendly. Review collected by and hosted on G2.com.

Listrak provides a brilliant customer engagement using multiple channels including SMS, emails and calls

The platform has powerful predictive analytics capabilities that ensure easy campaigns and workflow

We integrates Listrak with numerous ecommerce apps for east sales management

Listrak delivers a robust campaign management and insights are shared across the platforms Review collected by and hosted on G2.com.

Setting up Listrak is a complicated task, more so on segmentation and auy

Navigation of Listrak is complex and lacks an inherent and intuitive sense Review collected by and hosted on G2.com.

The whole team is so helpful and responsive! When we decided to make the transition, that was my biggest requirement. The transition was the smoothest and easiest I've ever experienced, and all achieved on a remarkably short timeline.

The platform is truly user-friendly and has robust features, particularly if you work in the eCommerce space. I was able to get into it and start working pre-training, but Listrak also offers one-on-one training so you're familiarized with some of the more advanced tools. Review collected by and hosted on G2.com.

I've been doing CRM for well over a decade, and I've been in lots of systems. None of them are perfect, but Listrak is my favorite so far so I can't say there's anything I "dislike." Review collected by and hosted on G2.com.