Tipalti Reviews & Product Details

Tipalti is a standout AP automation solution that truly simplifies and elevates the payables process. It handles everything end-to-end, from supplier onboarding and invoice capture to approvals, payments, and reconciliation, which reduces manual work and speeds up month-end close. What sets it apart is its ability to manage global payments effortlessly, supporting multiple currencies, payment methods.

The platform is intuitive and user-friendly, with OCR-powered invoice coding and a self-service supplier portal that reduces back-and-forth communication. It integrates seamlessly with major ERPs like NetSuite ensuring smooth data flow and reconciliations. Our team consistently values Tipalti’s ease of use, responsive customer support, and scalability for fast-growing companies. Review collected by and hosted on G2.com.

The only drawback we’ve experienced is that the NetSuite integration isn’t 100% accurate. When purchase orders are updated after an invoice has already been matched in Tipalti, the record may fail to post in NetSuite, which occasionally requires manual intervention. Review collected by and hosted on G2.com.

Tipalti has been a reliable and efficient solution for our accounts payable processes. One of the standout aspects is their exceptional customer support — their team is consistently quick to respond, and their willingness to resolve issues goes above and beyond. This level of support gives us confidence and peace of mind, especially when dealing with time-sensitive matters.

The integration with NetSuite has also been a major benefit. It streamlines our workflow and significantly reduces manual work, allowing us to save valuable time and focus on more strategic tasks. Additionally, the user interface is clean and intuitive, making it easy to navigate and train new team members.

Overall, Tipalti has enhanced our AP operations with its strong functionality and dependable support. Highly recommended for teams looking for a seamless and scalable AP solution. Review collected by and hosted on G2.com.

There are a couple of areas where we’d love to see improvement. Occasionally, when creating a payment batch with multiple invoices, the batch can be lost if something interrupts the process, requiring us to start over. A “save for later” function would be a great enhancement. Additionally, when our accounting period is locked and approved invoices can’t sync to NetSuite (which is understandable), it would be helpful to have a more efficient way to mass update invoice dates. Currently, we need to retract approval on each invoice individually, adjust the date, and re-approve — a bit time-consuming for monthly cycles.

Overall, Tipalti remains a strong and valuable tool in our AP workflow, and with a few usability enhancements, it could be even better. We’re excited to see how the platform continues to evolve. Review collected by and hosted on G2.com.

What I like best about Tipalti is how user-friendly and reliable it is. The interface makes navigating and managing tasks simple, and it works really well for someone like me who’s handling accounts payable on my own. The integration with NetSuite has saved a ton of time, particularly with bank reconciliations and cutting out the need for manual journal entries. I also really appreciate the efficiency it brings to our invoice processing and payment workflows—it’s helped us shorten our month-end close by a full day.

Another huge win is the customer support. I always get quick responses, whether I contact our account rep or hop on a chat. They’re helpful, knowledgeable, and genuinely seem to care about resolving issues. Having consistent points of contact builds a lot of trust too. Plus, the added features like virtual card payments have given us opportunities to earn cashback without disrupting our processes. Overall, Tipalti has made my job easier and freed me up to focus on more strategic tasks. Review collected by and hosted on G2.com.

Implementing the system took longer than expected, and the process had a few hiccups. However, once we were up and running, everything smoothed out, and the support we received during that period was excellent. Overall, these are pretty minor compared to the benefits we’ve gained. Review collected by and hosted on G2.com.

What I like best about Tipalti is how it simplifies integration and makes handling financial processes smoother overall. The integration with NetSuite has been a big help, and when any sync issues come up, the team is responsive and proactive in helping resolve them. I also appreciate how the platform centralises multiple functionalities like AP, procurement, and potentially even expenses. It's convenient to have everything in one system, and their AI and OCR features usually work quite well in capturing invoice details accurately.

Another aspect I value is the customer support. Whenever I’ve faced challenges, the team has been available to assist - whether it’s getting engineers involved to sort out sync issues or arranging calls to walk through specific problems. They’re easy to reach out to, and it’s clear they’re focused on resolving issues quickly. On top of that, I’ve found the regular product updates and new features, like the recent integration of Statement.io for treasury processes, to be promising for expanding how we can use Tipalti. Review collected by and hosted on G2.com.

While the support team is helpful, having to raise multiple tickets for similar problems can feel a bit tedious at times. It would be great if there was a more streamlined way to address recurring issues or to handle multiple tickets with the same agent for consistency. Review collected by and hosted on G2.com.

I really like the automatization of the whole invoice processes. Easy to submit invoices. Easy to manage them and approve them for payments. Review collected by and hosted on G2.com.

Personally I did not find any negative experiences while using the software. Review collected by and hosted on G2.com.

* I like the chat feature in customer support, so that I don't have to wait for a reply to email. * API Integration is reliable and saves SO much time. * It was easy to implement - we had an implementation specialist who helped us configure to our needs. * It is easy for the execs to approve by email. Review collected by and hosted on G2.com.

*Checks do not have remittance (specify the Invoice#s) which is needed for those vendors who do not check the email remittance. * I often change vendor IDs which can cause technical issues * We wish that suppliers could have more than one user. * We get 100 free OCR, but it turns out quite a bit of junk mail gets counted against us. Review collected by and hosted on G2.com.

I have been using Tipalti for two years. It is an essential part of my daily routine. They are efficient and easy to use. The customer support is fast and effective. Keeping my department's finances organized is essential. And Tipalti plays a vital role in this. Review collected by and hosted on G2.com.

I don't dislike anything. Everything is excellent at the moment. Review collected by and hosted on G2.com.

Tipalti excels in global payments and accounts payable automation. The self-service supplier portal and seamless ERP integrations save significant time, making processes more efficient. While it has many features, its ease of use for managing international transactions is its greatest strength, streamlining a complex process. Review collected by and hosted on G2.com.

There is no fully functional mobile app available, which restricts mobile access. Review collected by and hosted on G2.com.

The implementation was carried out smoothly, and the support team provided timely assistance throughout the process. Review collected by and hosted on G2.com.

A few additional features could be implemented, and the existing sync errors should be resolved. Review collected by and hosted on G2.com.

Overall, the payer and payee portals are well designed. The OCR feature works reasonably well. The number of payment options offered is great. In short, a big step forward from our ERP only process. Review collected by and hosted on G2.com.

I cannot recommend Tipalti to anyone looking to integration their product with NetSuite. Their integration engineering team delayed our implementation by two months after failing to inform us that there was a known issue when mapping the project/customer transaction line field if you have a significant number of customers. We were only able to move forward after giving up on their support and implementation manager to understand, much less fix the issue.

Further, the product doesn't have minor guardrails to prevent NetSuite integration errors during the 3-way match process. For example, matching multiple bills lines to a single PO line will cause an error. This requires the entire matching/approval process to be redone. Some very modest development work could prevent this.

Finally, after going into our second year with the product, we've had the integration simply fail to run either entirely or for specific records on six separate occasions. Tipalti does not actively monitor their integration jobs and it is up to the customer to notify their support team of any issues. Usually, this takes 3-4 days to be escalated to someone capable of fixing the issue on their engineering team.

Bottom line, if you're on NetSuite you cannot trust that the product will work for you consistently.

There are a number of inconsistencies with the UI design. Every page of the bill processing workflow looks like it was designed by a different team. Additionally, many of the relevant actions are not available when viewing a bill directly. Rather, you must find the bill from the list page to get access to the needed actions.

We struggled to work with our Tipalti implementation manager. He had no project plan for implementation, did not know his project, and was not knowledgable about the NetSuite integration. We had to insist on being assigned a new implementation manager. He was only marginally better organized but we essentially implemented the product ourselves wherever we were able to.

Lastly, charging user licenses for any privileged user is ridiculous for this class of software and should be included in the base price. Review collected by and hosted on G2.com.