Trainual Reviews & Product Details

Trainual Product Details

Trainual is a software designed for growing teams that need to document, scale, and streamline repeatable operations. Think of it as the go-to playbook that captures every process, policy, role, and responsibility in your business — making sure the right knowledge flows to the right people, right when they need it. Trainual allows you to put all your essential business knowledge in one centralized hub — accessible, assignable, and searchable. Tailored for small to medium-sized businesses, who does what (and how) stays clear and consistent as you grow. From onboarding new hires to training current team members and delegating tasks, Trainual ensures everyone knows how to complete their responsibilities with best practices at their fingertips. Trainual offers a range of features designed to streamline processes and boost team performance. Start by creating crystal-clear step-by-step guides and SOPs using intuitive tools, including AI-powered content generation, ensuring tasks are completed accurately every time. Then, onboard and train new hires with role-specific, custom training paths so they can learn at their own pace and hit the ground running, eliminating scattered information. The knowledge base serves as your company’s centralized brain, making it easy for team members to access exactly what they need when they need it. Role assignments and delegation clearly define responsibilities and track progress, ensuring everyone knows what’s expected and how to deliver. Plus, you can monitor training progress to align your team with company standards, fostering uniformity across workflows. And with AI-powered efficiency, Trainual accelerates content creation and searchability, providing precise answers to employee queries while enhancing accessibility and productivity. Last but not least, you'll have the power to improve employee experiences and collaboration by setting new hires up for success with personalized learning paths, clear responsibilities, and a centralized knowledge hub that streamlines teamwork, boosts morale, and fosters a culture of empowerment. Trainual empowers your company to onboard better and faster, standardize processes, and delegate like a pro. It’s the ultimate solution for teams ready to document, streamline, and scale their how-tos — turning business chaos into clarity and making every process easy to find, follow, and execute.

Product Website

Seller

Trainual

Discussions

Trainual Community

Product Description

Train employees, contractors, salespeople, interns, vendors, and customers with one simple system.

Overview by

Jonathan Ronzio

Pricing

Pricing provided by Trainual.

Core

Starting at $249.00

10 users Per Month

View More Pricing Information

Trainual Integrations

(45)

Verified by Trainual

Trainual Media

Trainual Demo - Stay on top of training in one, easy-to-access spot

The Home page is your snapshot of everything you need to do (and know!) in Trainual. From here, you can view progress at a glance, reference assignments you’ve completed, and jump right into training to-dos. Plus, quickly access training and team insights.

Trainual Demo - One organized spot for all your processes, policies, and people

Trainual is more than an onboarding and training tool. It’s an interactive wiki for your business. Once your team starts documenting what they do, you’re on your way to building a turnkey operations manual and playbook for every role in your business.

Trainual Demo - Easy step-by-step training with videos, GIFs, and 700+ content integrations

Do you people prefer to watch videos instead of reading an employee manual? Probably. Do people love GIFs? Yup. Trainual makes training easy and fun! Embed videos, GIFs, and images, slides, etc. right into your step-by-step training modules whenever you want to make it easier or more fun to expla...

Trainual Demo - Easily start with 300+ Templates

Get a head start on documentation with our pre-built library Templates. Simply add any template to your account and customize it to fit your unique business. We have templates for HR, Marketing, Sales, specific tools like Slack and Zoom, and so many more.

Trainual Demo - Assign roles and responsibilities to team members and groups

Use the role chart to map out your current (and future) reporting structure by role. Plus, get a snapshot of where employees should — and shouldn’t — spend their time with the Delegation Planner. Who's accountable for what has never been more clear.

Trainual Demo - Keep tabs on training and onboarding with people and subject reports

See snapshots of team-wide and individual training progress, plus the team’s overall completion for each training. Giving you a quick glance at what’s overdue, what’s been e-signed, test results, and more! (Google Docs can’t do that.)

Meet Trainual. The easiest way to train and grow your team - all in one place.

Get to Know Trainual: Explore Key Features and How it Works

Instead of scattered Google Docs, forgotten emails, and tired printed paper manuals that no one reads, make a Trainual. All your processes, policies, and procedures in one place—searchable, teachable, trackable, scalable.

Meet: the Trainual Delegation Planner. Helping you determine where employees should — and shouldn’t — spend their time. So you can build a more engaged and productive team, optimize resource allocation, streamline operations, and more!

Official Downloads

(3)

edit

150+ Topics to Document in Your Business (Checklist)

Interactive Demo

edit

Try an interactive demo created by the software seller (right here on G2).

Try demo

G2 reviews are authentic and verified.

Here's how.

UF

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

8/7/2025

"Awesome"

5/5

What do you like best about Trainual?

very easy to use, very convienient and helpful. It also has a lot of features that you can use. It is easy for us specially for new hire since we create subjects that they look to learn how our process works Review collected by and hosted on G2.com.

What do you dislike about Trainual?

none so far. Trainual is very helpful to me to my team. It is convenient because we can go to trainual and go to subject that we need to look if we are looking for something that we need. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Inconsistent Onboarding

Problem: New hires often receive inconsistent information, leading to confusion and slower ramp-up times.

Solution: Trainual standardizes the onboarding process by documenting everything in one place, ensuring every employee receives the same training.

Tribal Knowledge

Problem: Critical knowledge lives in the heads of a few key people and isn’t documented.

Solution: Trainual helps capture and organize this knowledge so it's accessible to everyone.

Lack of Scalable Training

Problem: As a business grows, it's hard to scale training across departments and locations.

Solution: Trainual enables scalable, repeatable training that doesn’t require one-on-one time every time. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

edit

Thanks for sharing! We’re glad Trainual’s making onboarding easier and keeping your team on the same page.

GT

Ginny T.

Training and Operations Director

Mid-Market (51-1000 emp.)

8/8/2025

"Trainual Develop and Grow"

5/5

What do you like best about Trainual?

Ease of the Trainual platform. We have programmed the Horizon Field Guide which provides electronic training to all Team Members. We recently upgraded our subscription and added the premium courses Review collected by and hosted on G2.com.

What do you dislike about Trainual?

The ability to add an expiration date to a premium course (ie: heat exposure we assigned for the months of July and August, but unable to set 8/31 as the expiration date). This results in manually adding specific training courses as use of the groups will not allow this training to end. The second challenge is the ability to delete the training that is auto assigned to me as the administrator assigning the training. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

The auto assigned premium courses need to be manually removed from my profile by Trainual Support. If I had this ability - I wouldn't need to request this each month. Adding the expiration date to premium courses is unresolved at this time by allocating team members by location or departmental group. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

edit

Thank you for sharing your experience! We’re happy to hear Trainual is making it easier to deliver training through your Horizon Field Guide and premium courses. We also appreciate your detailed feedback on course expiration dates and admin assignments—these insights are incredibly helpful as we continue improving the platform.

JC

Jennifer C.

Business Program Manager

Mid-Market (51-1000 emp.)

8/8/2025

"Game Changer for our Business"

5/5

What do you like best about Trainual?

It is a well thought out spiderweb of information, connecting responsibilities and duties to how to do them, organized in a way that is useful, managed well and easy to find. The management of the processes, with scheduled reviews, content feedback feature and ownership makes it easy for us to get our information into the system and implement quickly with our staff. The support of Trainual has been excellent and their reply timeline is quick and efficient. We are looking forward to making Trainual a regular part of our daily business model. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

There are features that I wish we had, but when we submit them to Trainual, I'm assured that they are heard and "on the list". I really have no issues with the software or the support. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

edit

This is such a thoughtful review, thank you! We’re so glad Trainual is helping you centralize your processes, eliminate outdated info, and make training more accessible for your team. It’s great to hear our support team has been able to help quickly, and we appreciate you sharing feature ideas. We’re always working to make the platform even better.

KB

Kim B.

Executive Assistant

Small-Business (50 or fewer emp.)

8/8/2025

"Implementation process is terrific!"

5/5

What do you like best about Trainual?

The best part for me about Trainual is the thought and planning they have obviously put into their implementation process. The implementation specialist we worked with listened closely to our 'story' and provided us with the direction and support that met our needs without overwhelming us. The format of the training was logical and easy to follow. I especially appreciated the immediate follow up emails detailing what we reviewed and describing the next steps. The resources she recommended were appropriate and helpful. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

We struggled a bit with the Group concept. It is much more flexible than we realized! Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Most importantly, Trainual is giving all employees immediate online access to our handbook instead of looking for a paper copy that may not be current.

Trainual is providing a consistent new hire onboarding/orientation process; an online document for our handbook that includes quizzes to check for understanding; and a place for our standard operating procedures to ensure consistency across our locations. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

edit

This makes us so happy to hear, Kim 🙌

Love that our implementation process gave you exactly the support you needed without overwhelming you — and that the follow-up emails and resources hit the mark. Huge win that you now have a consistent onboarding flow, an always-up-to-date online handbook, and a place for SOPs to keep things consistent across every location.

And yes — once you get the hang of Groups, the flexibility is a game changer! 💜

MS

Morris S.

CEO Sims Training and Consulting, LLC

Small-Business (50 or fewer emp.)

8/7/2025

"Trainual makes my life easier"

5/5

What do you like best about Trainual?

Trainual allows me to create systems, and it is systems that make everything easier. The options within Trainual allow me to make it "my own" by creating groups and subjects and organizing the content.

One of the best parts is that our team "bought in" to using it and the users love it! Easy to find the information and training they are using it for. Someone on the team is in the system daily. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Once I had the system designed and populated there have been no real downsides. The work has to go in on the front end learning the system and some trial and error on setting it up the way you ultimately want it to work and your purpose for using it in the first place. That's true of any new system and Trainual isn't immune to it. The training videos do make the process easier as well as the direct support I received from the support group. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Repetitive questions are now answered with, "If you look at Trainual you'll find what you're looking for, and it has more detail than what I can give you here."

Onboarding no longer requires face to face training on company policy and systems. Here's one of best parts: I can require people to complete certain parts or they continue to be reminded that they haven't completed all the requirements. That's really important for Industry and Company compliance. I know who has completed which parts and who has not.

Training now includes some self directed training opportunities while other training is structured with a specific sequence required: you must complete A before you go to B. This is a great benefit to me because certain content must be learned in a sequence while other content can be completely self directed. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

edit

Morris, this is music to our ears 🙌

Love that Trainual’s become your go-to for systems and that your team’s all-in on using it daily. Huge win that it’s taking repetitive questions off your plate and keeping compliance training on track. The mix of self-directed and structured learning sounds like it’s working perfectly for your world — exactly what we love to see.

Appreciate the shoutout to our training videos and support crew, too! 💜

PR

Patrick R.

Manager of Learning and Development

Mid-Market (51-1000 emp.)

2/6/2025

"Trainual - an easy to use system to create and partake in staff trainings and on-boarding."

4.5/5

What do you like best about Trainual?

Honestly? I like how easy Trainual is to use when creating content for employees to review for training and on-boarding. The set up is easy to follow and Trainual provides multiple ways and resources to help you get started with creating a strong library of trainings for your organization. Their customer service is top notch and the on-boarding specialist who helped us set everything up was responsive when we had questions.

I really like how I can hyperlink to previous trainings, such as our core values, throughout the other trainings that I have created. This really helps with building our brand and integrating our mission and vision throughout our trainings and on-boarding sessions.

It is also really easy to integrate pictures, funny GIFs (to lighten the training mood), and videos to boost the ways in which our trainings can reach their intended audience. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

My only dislikes of Trainual are around formatting. There is no copy and paste feature and and the system defaults often to preset conditions such as font and size. I spend more time than I would like playing around with these features. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

edit

Hey, Patrick!

Thanks for sharing your thoughts on Trainual! It’s awesome to hear how user-friendly you find it for creating training content. Hyperlinking to core values is an amazing way to keep the brand messaging consistent — props to you for really digging in!

We totally get your frustration with the formatting issues. It’s definitely something to keep in mind, and we'll pass your feedback on to the team!

It's great to see how Trainual benefits your team by making training accessible and engaging. Thank you for taking the time to give us feedback, and keep up the good work with your training! 😊

KR

Kristi R.

Director

Mid-Market (51-1000 emp.)

8/7/2025

"Scalable, Consistent Onboarding & Operations"

4.5/5

What do you like best about Trainual?

What I like best about Trainual is how intuitive and effortless it is to add and update content. The platform removes friction from documentation, whether you're creating from scratch or refining existing processes. It’s built for speed and scalability, which makes maintaining a living, breathing knowledge base not just doable, but easy. That usability drives consistency, accountability, and team alignment. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Sharing direct links can be frustrating. The experience needs refinement to make accessing and distributing information as seamless as the backend content creation process. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual is solving the chaos of inconsistent onboarding and undocumented internal processes. It gives us a centralized, scalable system to train new hires, standardize how things get done, and reduce repetitive knowledge-sharing. By turning internal know-how into accessible playbooks, it cuts down meeting time, boosts team alignment, and frees up leaders to focus on strategic work instead of answering the same questions over and over. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

edit

Love this, Kristi 🙌

So glad Trainual’s making it simple to create and update content fast — that’s exactly what we’re going for! And we hear you on the direct link sharing — making it as seamless as the backend is definitely something we’re working toward. Pumped to know it’s helping you keep onboarding consistent, processes documented, and your team aligned. 💜

MG

Melissa G.

Customer Experience Officer

Small-Business (50 or fewer emp.)

8/4/2025

"Easy to Use with Lots Features for the Money"

5/5

What do you like best about Trainual?

Trainual shines with its sleek user interface, intuitive format, and easy-to-navigate features, making it a breeze to use for creating and managing training content. The standout feature for me is the built-in GenAI, which streamlines content generation and saves valuable time. I also love the flexibility to add pictures and customize formatting, allowing for visually engaging and tailored materials. These aspects combine to make Trainual a powerful, user-friendly tool for organizing and delivering training with ease. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

While Trainual offers solid functionality, its formatting options fall short of being truly user-friendly. For instance, the inability to copy formatting, such as applying bold text with a specific HEX color, is frustrating—I have to manually input it each time, which slows down the process. Additionally, the content filtering options feel limited and could use more variety to better meet user needs. Most disappointingly, the reporting feature misses the mark. The tabular format lacks visual appeal, and graphical reports would significantly improve usability and insight delivery. These areas need refinement to match Trainual’s otherwise strong offerings. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

edit

Melissa, this is such awesome feedback 🙌

Love hearing that the UI, GenAI, and customization options are making it easy (and even fun) to build out your training content. We hear you on the formatting, filtering, and reporting — those are all areas we’re looking to level up so the whole experience matches the parts you already love. Pumped that Trainual’s helping you centralize training, track progress, and keep everyone in the loop when things change. 💜

AR

Ashley R.

Education & Development Specialist

Mid-Market (51-1000 emp.)

7/31/2025

"A Game-Changer for Team Training and SOP Management"

5/5

What do you like best about Trainual?

As the Education and Development Specialist for a multi-location hospitality company, I’ve had the pleasure of using Trainual as our go-to platform for onboarding, SOP management, and leadership development. What sets Trainual apart is how intuitive and user-friendly the platform is. It’s incredibly easy to create, update, and assign content across departments—which is essential when you're managing multiple teams in different states.

One of my favorite features is Trainual U. It’s an outstanding learning hub packed with tutorials and feature deep-dives that help you maximize the platform’s full potential. Whether it’s learning about new integrations or brushing up on features I haven’t used in a while, Trainual U keeps me sharp and ensures our team is getting the most out of the system.

The customer support experience is also top-notch. Any time I’ve reached out, I’ve received a same-day response with clear, realistic timelines and a genuine sense of urgency. Even when dealing with bugs or feature delays, the support team is transparent, helpful, and committed to resolving issues quickly.

From a training perspective, the SOP engagement tools and completion tracking have been a game-changer. We’re able to monitor training progress in real time, hold team members accountable, and confidently roll out new procedures with clarity. Trainual has made it easy for our leadership team to track who has completed what, identify knowledge gaps, and ensure consistent performance across all locations.

Overall, Trainual has empowered our company to deliver consistent, high-quality training while freeing up time to focus on developing our people and culture. I would highly recommend it to any organization looking to streamline their onboarding, improve SOP accountability, and foster a culture of continuous learning. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

The mobile app. While it's nice to have it for on-the-go, it isn't as reliable as the desktop app. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

edit

Reading this made our entire team smile, thank you for such a thoughtful review! We love hearing how Trainual is helping you roll out consistent training and SOPs across multiple locations, and it’s awesome to know Trainual U and our support team have been helpful along the way. Your note about the mobile app is also much appreciated; we’re working hard to make it as smooth as the desktop experience.

MK

Makayla K.

Operations Support Manager

Small-Business (50 or fewer emp.)

7/30/2025

"Trainual Review"

5/5

What do you like best about Trainual?

There are several aspects of Trainual that are helpful: Search feature, Quizzes within SOP's, ease of use, Trainual University, Customer Support, Organization. I could go on. My favorite part is taking something that is typically a less than thrilling situation (learning an SOP for the first time or relearning an SOP) and makes it interactive and fun. We are a printing company and we decided to onboard Trainual to help keep all of our SOP's in a location that was easily accessible to the team and for us to update as needed. What would have taken time to dig through files and find an SOP, update it, resend it out to the team now takes just a few clicks and it even notifies the team of changes at the click of a button. Overall, if your team is in need of a training and process overhaul, I highly recommend Trainual. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

There really isn't much that I dislike about Trainual. There are a few reporting features that I would love to be added but overall it is a great platform with a very helpful onboarding and Support team. Trainual University is also an amazing resource. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual is assisting us in keeping all of our SOP's in a single location that is easy to access. Before we actually didn't have any policies or procedures written. I was tasked with writing them and about 8 months later I secured the onboarding of Trainual. It is also allowing us to address compliance issues head on. If someone needs a refresh, they can self assign or an administrator can assign for them. Our team has adapted to it very well and is even competing to see who gets the highest scores on quizzes and has the highest completion rate. We have 23 employees and we are currently at a 98% completion rate across the board (one of our teammates is on vacation or we would be at 100%). Our team was a little hesitant as it came to onboarding Trainual at first but once they got started and realized it wasn't just reading a bunch of words on paper, it really became a hit. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

edit

Wow Makayla! Thank you for such an incredible review! We’re so inspired by how you’ve turned SOPs from something people dread into something interactive and even fun for your team (98% completion is amazing!). It means so much to know Trainual is helping you stay organized, save time, and build a culture of learning. We’ll also share your feedback on reporting features with our product team as we continue to make the platform even better. Thanks again for taking the time to share your experience.