Virtuous Reviews & Product Details

The customizability of the platforms allows our team to truly do anything we can imagine. Our ideas are never limited by technology, which is an extremely rare benefit regarding CRMs. Review collected by and hosted on G2.com.

Because things are so customizable, there isn’t always support for the things we create. However, that becomes a fun puzzle to solve, and the support team is always happy to problem-solve with us. Review collected by and hosted on G2.com.

I love all the tools and features Virtuous has to enhance our relationships with our partners and donors. Review collected by and hosted on G2.com.

Some of the integration struggles we have had. Review collected by and hosted on G2.com.

Very easy to use with intuitive dashboard and modules. Review collected by and hosted on G2.com.

It's taken longer than expected to set up all the automation and scripts we need. Review collected by and hosted on G2.com.

The support team is so knowledgeable and helpful. Whether we're bringing on new team members or finally taking advantage of the countless capabilities, they're fast to help lend advice and speed along our processes to engage our base with personalized and scalable actions Review collected by and hosted on G2.com.

The event capabilities could be improved, but they have integration with other services to aid Review collected by and hosted on G2.com.

The speakers and tracks were well thought out. The opportunity to network with other non-profit leaders was amazing. Review collected by and hosted on G2.com.

Hard thing to complain about but there were so many good options of learning that it was hard to choose. Review collected by and hosted on G2.com.

The integrations have been amazing to streamline our work! Review collected by and hosted on G2.com.

I wish the forms were more customizable. Review collected by and hosted on G2.com.

The ease of use and customer service provided. Review collected by and hosted on G2.com.

Forms aren't always the most practical for collection information and payment. Review collected by and hosted on G2.com.

Virtuous is extremely user friendly and is great for internal management of fundraising, events, donations, and donor realtions. I love using Virtuous to communicate with my donors, track metrics on how they are responding to that communication, set up automations to take out the busy work of doing things one by one, and send tasks to other team memebers as deadlines/check in points. Virtuous is the main software my organization uses, we log on daily. The customer support aspect of Virtuous is awesome, we have our main rep (shout out to Aaron B!) who aswers all of our questions whenever we need and will get us to the people we need to go to if he does not know the answer. Review collected by and hosted on G2.com.

The only downside is not having a tap to pay feature, like if someone walked up or wanted to make a quick annonymous donation, they still need to go through the process of leaving name, phone, address, email, etc. However we voiced our concerns to our rep and our feedback was added to a list for new deleveopment/edits to the platform. Review collected by and hosted on G2.com.

Our organization really enjoys the Donor Stewardship opportunities and possibilities of Virtuous, being able to create automation and having multiple pathways of connecting to all donors in our CRM truly helps build relationships with donors that may be overlooked or are simply sipping through the cracks. Once you understand the basics it becomes easier to manipulate the system to benefit how your organization needs the platform to work - everyone is different. Our Customer Success Manager is fabulous and is always there to help with any and all questions we as an organization may have it has truly helped make learning the more advanced parts of Virtuous easier. Review collected by and hosted on G2.com.

Not a fully finished product. while a cool thing that Virtuous has going is that it is always evolving, that can sometimes be a downside for users that need to clean and finalize product. There are times when we have simple tasks we want to bulk update or complete on our to-do list however we run into roadblocks that cause us to completely halt progress on these products. When a ticket is submitted it does take quite a long time for a customer service rep (not Customer Success Manager) to reply, there is not an immediate chat available. Sometimes a reply will come within 30 minutes, others it may take 2 days...and by then I have worked through my problem on my own. Review collected by and hosted on G2.com.

Virtuous just makes sense. From how contacts are saved (households, but also individuals) to the automation programs the whole system is easy to use, as it was built for managing donations! Review collected by and hosted on G2.com.

We had a little hiccup with our automation starting over. We wanted a once and done automation, but there was an error with how the queries were established, which caused the whole thing to start over. Review collected by and hosted on G2.com.