Ease of use, reliability. Support staff. Ease of Use. So much of DonorPerfect seems to be intuitive.
Using, managing, editing the donor portal. Not user friendly and to make a lot of changes you have t pay them more.
I love how easy it is to manage relationships in Virtuous. I can easily see social media profiles, emails and contact info, whether they clicked on our website, etc! I can also view giving data and shoot an email to them right away.
Trying to get ahold of support is hard. Opening a ticket typically takes 24 hours for a response. I have to contact our acct rep to get in touch with someone who can help, which still takes time. Most of the time, what "help" I do get isn't useful and...
Ease of use, reliability. Support staff. Ease of Use. So much of DonorPerfect seems to be intuitive.
I love how easy it is to manage relationships in Virtuous. I can easily see social media profiles, emails and contact info, whether they clicked on our website, etc! I can also view giving data and shoot an email to them right away.
Using, managing, editing the donor portal. Not user friendly and to make a lot of changes you have t pay them more.
Trying to get ahold of support is hard. Opening a ticket typically takes 24 hours for a response. I have to contact our acct rep to get in touch with someone who can help, which still takes time. Most of the time, what "help" I do get isn't useful and...