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Share your insights with Zoom Workplace

Thousands of people like you come to G2 to find out whether solutions like Zoom Workplace are the right fit for them. Share your real experiences with Zoom Workplace and the G2 community and help someone make the right decision about their software.

Zoom Workplace Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use of Zoom Workplace, making it simple to learn and conduct meetings. (5215 mentions)
Users love the seamless video conferencing experience with high-quality calls and easy scheduling in Zoom Workplace. (2789 mentions)
Users praise the reliability of Zoom Workplace, noting its smooth performance and strong connectivity during meetings. (1974 mentions)
Users commend the high video quality of Zoom Workplace, enhancing their overall communication experience during meetings. (1956 mentions)
Users value the remote control of shared screens, enhancing training and troubleshooting efficiency during meetings. (1734 mentions)
Users find that Zoom enhances communication efficiently with vendors and colleagues, especially during challenging times like Covid. (1578 mentions)
Users desire more features and functionalities in Zoom Workplace, feeling it lacks behind other platforms. (1356 mentions)
Users face Zoom issues including security concerns, technical glitches, and connectivity problems disrupting meetings. (1346 mentions)
Users report meeting issues that hinder one-on-one interactions and raise concerns about links expiring and security. (1317 mentions)
Users face significant connection issues, often getting kicked out or experiencing glitches during important video calls. (867 mentions)
Users are frustrated by the missing features like limited usability and no browser version for the app. (823 mentions)

Top Pros or Advantages of Zoom Workplace

1. Ease of Use
Users highlight the ease of use of Zoom Workplace, making it simple to learn and conduct meetings.
See 5215 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easiest video call platform"

What do you like about Zoom Workplace?

Zoom is super easy to use and allows all users to easily learn the features of the platform.

Sareena M.
SM

Sareena M.

Small-Business (50 or fewer emp.)

5.0/5

"Best way to have meetings"

What do you like about Zoom Workplace?

Be able to meet with people all around the world. Clear, easy, I love the different galleries to view all people or speaker. The chat makes communicat

2. Video Conferencing
Users love the seamless video conferencing experience with high-quality calls and easy scheduling in Zoom Workplace.
See 2789 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Solid performance and dependable service."

What do you like about Zoom Workplace?

I like that Zoom is very easy to schedule meetings with. Also that call and meeting quality is very high. Screen and audio share works great. Seamless

MM

Monica M.

Small-Business (50 or fewer emp.)

5.0/5

"Zoom is a great tool"

What do you like about Zoom Workplace?

Speaker view , zoom rooms and live streaming into multiple applications and social media platforms. Zoom is always getting add on and upgrades that al

3. Reliability
Users praise the reliability of Zoom Workplace, noting its smooth performance and strong connectivity during meetings.
See 1974 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"ZOOM MULTI-TEAM MEETINGS"

What do you like about Zoom Workplace?

ZOOM Workplace was robust, had very few glitches and maintained connectivity.

Kyle K.
KK

Kyle K.

Small-Business (50 or fewer emp.)

3.5/5

"Essential to Workplace Connectivity"

What do you like about Zoom Workplace?

Zoom is a relatively simple way to connect for a meeting. There used to be a lot of bugs and hiccups (there still are some) but these seem to have bee

4. Video Quality
Users commend the high video quality of Zoom Workplace, enhancing their overall communication experience during meetings.
See 1956 mentions

See Related User Reviews

Damon G.
DG

Damon G.

Mid-Market (51-1000 emp.)

5.0/5

"Zoom - The Best All Around Communication Platform"

What do you like about Zoom Workplace?

There are multiple items that we love about Zoom. We love the Zoom Room platform and the wireless sharing capabilities. We love the quality of the vid

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Zoom is an excellent video communications platform"

What do you like about Zoom Workplace?

Works well, high quality, everyone is familiar with it. easy to use

5. Screen Sharing
Users value the remote control of shared screens, enhancing training and troubleshooting efficiency during meetings.
See 1734 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Zoom simply works the best. It's the easiest to use and very reliable."

What do you like about Zoom Workplace?

Remote control of screens that are shared by participants. It makes Training and Troubleshooting very easy.

Damon G.
DG

Damon G.

Mid-Market (51-1000 emp.)

5.0/5

"Zoom - The Best All Around Communication Platform"

What do you like about Zoom Workplace?

There are multiple items that we love about Zoom. We love the Zoom Room platform and the wireless sharing capabilities. We love the quality of the vid

6. Easy Communication
Users find that Zoom enhances communication efficiently with vendors and colleagues, especially during challenging times like Covid.
See 1578 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Zoom simply works the best. It's the easiest to use and very reliable."

What do you like about Zoom Workplace?

Remote control of screens that are shared by participants. It makes Training and Troubleshooting very easy.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Zoom is an excellent video communications platform"

What do you like about Zoom Workplace?

Works well, high quality, everyone is familiar with it. easy to use

Top Cons or Disadvantages of Zoom Workplace

1. Limited Features
Users desire more features and functionalities in Zoom Workplace, feeling it lacks behind other platforms.
See 1356 mentions

See Related User Reviews

Vivek D.
VD

Vivek D.

Enterprise (> 1000 emp.)

4.5/5

"One of the best Video conferencing platform"

What do you dislike about Zoom Workplace?

I have been using Zoom in our organization since one year and didn't find any such thing which I don't like. But if Zoom can add custom design filter

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Zoom works best"

What do you dislike about Zoom Workplace?

Zoom keeps getting more expensive and they are charging for the features which are becoming standard on other platforms

2. Zoom Issues
Users face Zoom issues including security concerns, technical glitches, and connectivity problems disrupting meetings.
See 1346 mentions

See Related User Reviews

ES

Eugenia S.

Enterprise (> 1000 emp.)

5.0/5

"Zoom is ideal for all your business or personal use"

What do you dislike about Zoom Workplace?

Some potential drawbacks of using zoom are security concerns, such as the possibility of unauthorized access to meetings, as well as privacy issues re

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable"

What do you dislike about Zoom Workplace?

The only downside to Zoom is a lack of compatible camera's made specifically for the program.

3. Meeting Issues
Users report meeting issues that hinder one-on-one interactions and raise concerns about links expiring and security.
See 1317 mentions

See Related User Reviews

Zach G.
ZG

Zach G.

Small-Business (50 or fewer emp.)

4.0/5

"Great for Video Communications"

What do you dislike about Zoom Workplace?

When using Zoom for meetings in small organizations which occur infrequently and/or with very few attendees is limited to a max duration without upgra

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Zoom is an excellent video communications platform"

What do you dislike about Zoom Workplace?

When I schedule a meeting in advance, sometimes the link expires.

4. Connection Issues
Users face significant connection issues, often getting kicked out or experiencing glitches during important video calls.
See 867 mentions

See Related User Reviews

Kristian B.
KB

Kristian B.

Small-Business (50 or fewer emp.)

5.0/5

"A fabulous way to allow me to connect all around the world"

What do you dislike about Zoom Workplace?

Some times I hit glitches. Those impact connection with who I'm talking to because we have to start the call over. That adds minutes to our talking or

Keshav Saraogi b.
KB

Keshav Saraogi b.

Small-Business (50 or fewer emp.)

5.0/5

"Great video conferencing experience"

What do you dislike about Zoom Workplace?

What I disliked about the zoom was I used to get kicked out of the meeting when network was interrupted even a little.

5. Missing Features
Users are frustrated by the missing features like limited usability and no browser version for the app.
See 823 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable"

What do you dislike about Zoom Workplace?

The only downside to Zoom is a lack of compatible camera's made specifically for the program.

Mitali K.
MK

Mitali K.

Small-Business (50 or fewer emp.)

4.0/5

"Quality Calling Using Less Data"

What do you dislike about Zoom Workplace?

Loose meeting security, no browser version for the app, and limited usability.

Zoom Workplace Reviews (54,651)

View 74 Video Reviews
Reviews

Zoom Workplace Reviews (54,651)

View 74 Video Reviews
4.5
54,651 reviews
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G2 reviews are authentic and verified.
vedansh A.
VA
executive
Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"“A Complete and Reliable Collaboration Platform for Modern Workplaces"
What do you like best about Zoom Workplace?

Zoom Workplace offers an excellent all-in-one collaboration experience. The most helpful part is how seamlessly it integrates video meetings, chat, calendar, whiteboard, and project management tools in one platform. The interface is clean, intuitive, and user-friendly, making it easy to organize and join meetings without any technical difficulties. I also appreciate the high-quality audio and video performance, even with low internet bandwidth. The virtual backgrounds, breakout rooms, and AI companion features make remote collaboration engaging and productive. It’s a reliable solution for both small meetings and large-scale webinars, providing great flexibility for hybrid work environments. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

While Zoom Workplace is highly effective, it can sometimes consume significant system resources, especially during long video meetings or when multiple tools like whiteboard and screen sharing are active simultaneously. The licensing plans can be slightly expensive for smaller teams, and certain advanced features are locked behind higher-tier subscriptions. Additionally, the chat and file-sharing experience could be more tightly integrated to match the smoothness of dedicated communication platforms. Occasional updates also require restarting the application, which can interrupt workflow during a busy day. Review collected by and hosted on G2.com.

Asem A.
AA
Chief Executive Officer
Mid-Market (51-1000 emp.)
"Smooth Collaboration and Top-Notch Features, But Resource-Heavy at Times"
What do you like best about Zoom Workplace?

oom Workplace offers a very smooth and reliable experience for meetings and collaboration. The interface is clean and easy to use, and scheduling or joining meetings takes only seconds. I also appreciate the high-quality audio and video, even with lower internet speeds. The screen sharing, breakout rooms, and recording features make teamwork simple and productive. It’s a complete tool for both remote and hybrid work environments. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Sometimes the app consumes noticeable system resources, especially when running multiple meetings or sharing screens in HD. Also, integrating some external apps or calendar tools can take extra steps. The pricing for premium plans might be a bit high for small teams. However, overall performance remains excellent compared to most competitors. Review collected by and hosted on G2.com.

Talon M.
TM
CTO
Small-Business (50 or fewer emp.)
"Easy Meetings and Reliable Connections, but Lacks Advanced Features"
What do you like best about Zoom Workplace?

Incredibly simple to bring new clients or team members into a meeting without any technical hurdles. The reliability of the video and audio connections is solid, and it doesn’t require anyone to download complicated tools or jump through setup hoops. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Behind the curve compared to other collaboration platforms. The feature set is fairly basic, and the cloud storage system in particular feels clunky and unintuitive. File management isn’t streamlined, and it takes extra steps to find or organize shared content. Overall, it gets the job done, but it lacks the polish and efficiency of more modern tools Review collected by and hosted on G2.com.

Hyacinth B.
HB
Assistant Professor/Research Assistant II
Higher Education
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Zoom Workplace: User-Friendly and Reliable, but Transcript Accuracy Needs Improvement"
What do you like best about Zoom Workplace?

Zoom Workplace has become my preferred platform for hosting meetings and live webinars within my organizations. Its user-friendly interface makes it simple to use, requiring no technical training. Bottomline, it is very easy to use. Additionally, the platform is regularly updated, ensuring it continues to meet clients' evolving needs. This is one of the reasons why I choose to use Zoom over other platforms offering comparable services. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

I really appreciate almost everything about Zoom. My main wish is for the transcripts to be more accurate, especially when the language changes during a meeting. Since I often interact with a diverse group, Zoom tends to produce transcripts that are sometimes inaccurate due to our varying accents, even though we all speak English. Review collected by and hosted on G2.com.

Rigel M.
RM
Digital Marketing Analyst LATAM
Mid-Market (51-1000 emp.)
"Best software to use for webinars with clients"
What do you like best about Zoom Workplace?

Zoom Workplace is really easy to use for my clients when I host a webinar. I host weekly a webinar for my clients based on 7 different countries and try using Microsoft Teams or Google Meet but they are options that my clients don't use frequently and its harder for them to use.

The registration and entering to the meeting process is really simple for them and it's why I use this software.

There is anothe reason for me to use zoom, this meetings are transmitted live on the company YouTube channel and the way I can connect the transmissions is really easy to implement with all the team involved on this tasks. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

I think it's a little overpriced considering the pricing for Google meet but this is the software that hepl me to train my clients because its simpler to use. Review collected by and hosted on G2.com.

Amit  S.
AS
Product Manager
Enterprise (> 1000 emp.)
"Best and secure tool for virtual meeting and connection."
What do you like best about Zoom Workplace?

There are many feature in zoom workplace like combines team chat, meetings, phone*, whiteboard, calendar, mail, docs, and more.

and its very easy in use

but we majorly use its meeting feature on daily basis to do our training session in all over india.

can add 100+ people in single meeting, its very secure. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

It's a very useful tool for all professional, i recommended this to others. Review collected by and hosted on G2.com.

Menchie D.
MD
Accounting staff
Accounting
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
Guest users or non-business users of the software, not included in G2 scores.
"Smooth, Smart, and Secure!"
What do you like best about Zoom Workplace?

The best thing about Zoom Workplace is that it is reliable and user-friendly. It gives an ease of use and high quality video and audio experience that makes the virtual meetings and collaboration a seamless process. I like the way that all the things, such as meetings, chat, whiteboard, calendar and files are all in one platform which makes our team stay organized and connected. Its user interface is easy and yet powerful such that both technical and non technical users can be adapted easily. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

It is not much to dislike, and occasionally big meetings may have slight lag or connection problems with the speed of the internet. Also, it may seem like too many features initially, particularly to new users venturing into the revised Zoom Workplace interface. Nevertheless, after getting acquainted with it, the general experience turns out to be effective and reliable. Review collected by and hosted on G2.com.

Ritik  S.
RS
Associate Software Engineer
Mid-Market (51-1000 emp.)
"Excellent collaboration Tool"
What do you like best about Zoom Workplace?

The things i like about Zoom are -

1.Ease of use, as even non tech people find zoom so easy to use.

2.The quality of audio and video call can be said as the best in the market, it is clear and crisp.

3.The features like screen sharing,background changes,file sharing and recording are always good to have.

4.The integration with calenders is quite good so it gives it another merit point.

5.The customer support is good. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Things i dislike about Zoom are-

1.The limit of 40 minutes for non pro users is a headache while recording or having sessions. Review collected by and hosted on G2.com.

MH
Accounting Restaurant Manager
Mid-Market (51-1000 emp.)
"Best Video Service On The Web"
What do you like best about Zoom Workplace?

In the world of Skype, Microsoft and Google, Zoom is the best video application on the web. I work for a company that doesn't embrace technology that well, being a rural area but this is such easy software that is does not take long to train. Signing up is easy and there isn't a marketing push to upgrade to premium services. There is a strong reliability, and video is perfect with a decent Wi-Fi signal. Customer service is also very reliable and helpful. New users also find creating accounts is easy. We try to use this always for our Monday morning meetings. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

We try to use the basic features, but they are limited not signing on to premium services. The AI companion still has some fledgling issues that make it difficult to rely upon. The free services only let you use 40 mins of video conferencing before you get kicked off and there are random times where the meetings go into audio only. Review collected by and hosted on G2.com.

Hyacinth B.
HB
PHD Fellow
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"A great tool for remote learning and global organizations"
What do you like best about Zoom Workplace?

I used Zoom as early as 2013 as part of my participation in the global initiatives of the World Association and Girl Guides and Girl Scouts (WAGGGS), which is why when the pandemic hit in 2019, I knew exactly what to recommend to the university and organization I worked closely with to continue our operations. It is very reliable, professional looking, and has functionalities that are great in managing small groups, and even facilitating online live events. It has become my go-to meeting platform even after the height of the pandemic. It syncs perfectly with both my Google and Outlook calendar, and adjusts to the time zones where I'm at when I travel. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

My only concern with Zoom is that it consumes more data than Google Meets, which is why in some areas where internet is intermittent, it doesn't work well. Review collected by and hosted on G2.com.

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