Help Scout

Every 1:1 could be better. Start by asking yourself: “Would this chihuahua feel safe here?” 🤔 #meetings #manager #leadership #growth #culture

Willem Dafoe knows how your Q4 is going to go. 👀 There will be chaos. There will be spreadsheets. There will be one too many “quick syncs.” Here’s your friendly reminder: Q4 isn’t about doing everything. It’s about doing the right things before the year ends. ✅ Audit what’s actually moving the needle ✅ Park the nice-to-haves ✅ Celebrate the stuff that worked (even if it wasn’t flashy) Growth that lasts doesn’t come from white-knuckling to the finish line. It comes from finishing well. Live, laugh, love - Willem ✨ #q4 #goals #metrics #yearend

Giuseppe (🐈) has no LinkedIn Premium, zero networking skills, and somehow still believes in himself. We could all learn something. A few things we’ve seen work for job seekers in 2025: 👉 Tailor your story, not just your resume. The best applications make it clear who you are and why you care. 👉 Lead with curiosity. Employers remember thoughtful questions more than polished talking points. 👉 Network laterally, not up. Your next opportunity often comes from peers, not executives. 👉 Protect your energy. Searching takes time, and burnout doesn’t make the right fit come faster. In a market full of noise, clarity and kindness still stand out. ✨ Even if you’re just a cat trying to find your next gig. ✨ #jobsearch #networking #resume #application

“Filed an issue” doesn’t have to mean “filed and forgotten.” Now, with our new GitHub app integration, Help Scout keeps support and engineering in the same loop.
 You can connect customer conversations to GitHub Issues, track updates, and keep everyone in the know without hopping between tools. 💪 Support and engineering can finally stay in sync. A.K.A. no more copy-pasting details between tools.
 💬 Customer context flows straight to devs, helping them prioritize what really matters.
 ✅ Customers get faster, clearer updates when bugs are fixed or features ship. Available now for Plus and Pro plans! #integration #engineering #development #support

Customer Support Teams: they make patience look easy. It’s not. 😬 It’s Customer Service Week, aka the annual reminder that support teams have been quietly holding your company together with sheer emotional stamina. We love a good appreciation post, but here’s the truth: 👇 Great customer service isn’t a department you thank once a year. It’s a reflection of how every team (product, marketing, and leadership) shows up for customers and for one another. Support is your company’s most honest feedback loop. Recognition is nice. Resources are better. So celebrate the heck out of your support team this week, and then make it easier for them to keep doing the magic they do every other week of the year. 💙 Read how we’re thinking about it → ✨ https://bit.ly/3KEZYxA #customersupport #appreciation #customer #cxteam #support

Y'all best be listenin' to what this horse has got to say. 👇 #inbox #support #customersupport #workflow

Q4 has a way of putting blinders on teams. 👉 All eyes on hitting targets. 👉 Every meeting framed around “the number.” 👉 Every decision weighed against the clock. But here’s the pitfall: when everything becomes about the end-of-year push, you risk losing sight of the things that actually sustain growth long past December 31. ✔️ The trust you’re building with customers ✔️ The experience you’re creating for your team ✔️ The relationships that make the next deal possible Yes, hitting the number matters. But the way you get there matters even more. At Help Scout, our leaders understand that their job is also to step back and take a broader view. Q4 shouldn’t just be about “closing strong” — it should also be about setting the foundation for a healthier, more sustainable start to Q1. #q4 #goals #metrics #growth #leadership

Well, well, well, we've got an announcement: Channel Insider featured our partnership with Triad Technology Partners! But it’s not just another partnership story; it’s about how public sector IT shapes the way people experience government services. That’s where this partnership comes in: Their expertise plus our platform helps agencies provide better support. https://bit.ly/3VIWM6s It's a win-win. 🏆 #partner #publicsector #IT #informationtechnology #government

One invite for 10 minutes + three side topics × twelve minutes each = 46 minutes of your calendar that you weren’t expecting. 😭 Pro tip: send an agenda, stick to it, and don’t be afraid to batch side topics in a separate meeting. Your team (and your calendar) will thank you. Oh, and btw, in the spirit of time transparency, this video will take you 42 seconds to watch. #time #productivity #call #team

Ticket counts and speed don’t tell the full story. Here’s what really matters. The metrics that actually reflect customer experience: ✨ CSAT: a pulse check on how customers feel ✨ Resolution Rate: problems solved, not just touched ✨ Customer Effort Score: low effort = high loyalty ✨ Time to Resolution: real fixes, not just fast replies Because support isn’t about racing the clock. It’s about creating loyal customers who come back again and again. 💙 Ya know? #customersupport #customerexperience #data