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Best Live Chat Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Live Chat category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Live Chat to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Live Chat category.

In addition to qualifying for inclusion in the Live Chat Software category, to qualify for inclusion in the Small Business Live Chat Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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130 Listings in Small Business Live Chat Available

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    G2 Score
Podium
(2,026)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • Owner
    • General Manager
    Industries
    • Automotive
    • Retail
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that allows businesses to manage customer interactions, send messages, and handle online reviews.
    • Users frequently mention the ease of use, efficient support staff, and the ability to streamline customer communication and follow-up, making it a valuable tool for businesses.
    • Reviewers mentioned occasional technical glitches, limitations in integrations, inability to delete or edit sent messages, and issues with the AI chat bot sending false information.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    473
    Helpful
    400
    Easy Communication
    376
    Communication
    375
    Useful
    276
    Cons
    Missing Features
    117
    Messaging Issues
    111
    Limited Features
    90
    Poor Customer Support
    75
    Chat Functionality
    71
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.5
    8.2
    Customization
    Average: 8.5
    7.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,482 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,432 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • Owner
  • General Manager
Industries
  • Automotive
  • Retail
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that allows businesses to manage customer interactions, send messages, and handle online reviews.
  • Users frequently mention the ease of use, efficient support staff, and the ability to streamline customer communication and follow-up, making it a valuable tool for businesses.
  • Reviewers mentioned occasional technical glitches, limitations in integrations, inability to delete or edit sent messages, and issues with the AI chat bot sending false information.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
473
Helpful
400
Easy Communication
376
Communication
375
Useful
276
Cons
Missing Features
117
Messaging Issues
111
Limited Features
90
Poor Customer Support
75
Chat Functionality
71
View All Pros and Cons
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
7.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,482 Twitter followers
LinkedIn® Page
www.linkedin.com
1,432 employees on LinkedIn®
Zoho Desk
(6,896)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
Save to My Lists
DealsSpecial offer!
50% Off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    554
    Features
    424
    Integrations
    292
    Intuitive
    291
    Ticket Management
    291
    Cons
    Learning Curve
    239
    Steep Learning Curve
    163
    Limited Customization
    150
    Missing Features
    143
    Limited Features
    124
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.5
    8.2
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    134,600 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28,103 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
554
Features
424
Integrations
292
Intuitive
291
Ticket Management
291
Cons
Learning Curve
239
Steep Learning Curve
163
Limited Customization
150
Missing Features
143
Limited Features
124
View All Pros and Cons
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
134,600 Twitter followers
LinkedIn® Page
www.linkedin.com
28,103 employees on LinkedIn®

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Fin by Intercom
(3,615)4.5 out of 5
Optimized for quick response
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool that automates customer support by handling routine inquiries and providing instant responses based on the company's help content.
    • Reviewers frequently mention that Fin significantly reduces their workload by handling a large volume of customer inquiries, freeing up their team for more complex tasks, and continuously improving through past conversations.
    • Reviewers mentioned that Fin struggles with complex, nuanced questions, occasionally providing inaccurate responses, and the setup process can be time-consuming and requires continuous adjustments for better understanding of the product and customers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    367
    Helpful
    322
    Features
    284
    Customer Support
    221
    Efficiency
    190
    Cons
    Missing Features
    123
    Limited Features
    102
    Learning Curve
    82
    Expensive
    78
    Chat Functionality
    71
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.5
    8.2
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,890 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,808 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool that automates customer support by handling routine inquiries and providing instant responses based on the company's help content.
  • Reviewers frequently mention that Fin significantly reduces their workload by handling a large volume of customer inquiries, freeing up their team for more complex tasks, and continuously improving through past conversations.
  • Reviewers mentioned that Fin struggles with complex, nuanced questions, occasionally providing inaccurate responses, and the setup process can be time-consuming and requires continuous adjustments for better understanding of the product and customers.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
367
Helpful
322
Features
284
Customer Support
221
Efficiency
190
Cons
Missing Features
123
Limited Features
102
Learning Curve
82
Expensive
78
Chat Functionality
71
View All Pros and Cons
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,890 Twitter followers
LinkedIn® Page
www.linkedin.com
1,808 employees on LinkedIn®
Zendesk Support Suite
(6,692)4.3 out of 5
Optimized for quick response
11th Easiest To Use in Live Chat software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
DealsSpecial offer!
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels, including email, chat, social media, and voice calls, into a unified workspace for efficient ticket management and customer query resolution.
    • Reviewers like the user-friendly interface, seamless omnichannel experience, robust reporting tools, and time-saving automation features such as ticket routing and workflows, which enhance agent productivity and customer satisfaction.
    • Users reported that the interface can be overwhelming for new users, the pricing structure can become expensive as the team grows, and some advanced customization features require technical expertise or paid add-ons, which can be limiting for small teams.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    329
    Features
    278
    Customer Support
    207
    Helpful
    189
    Ticket Management
    175
    Cons
    Missing Features
    140
    Limited Features
    122
    Learning Curve
    101
    Limited Customization
    95
    Ticketing Issues
    88
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.5
    8.0
    Customization
    Average: 8.5
    8.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,009 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels, including email, chat, social media, and voice calls, into a unified workspace for efficient ticket management and customer query resolution.
  • Reviewers like the user-friendly interface, seamless omnichannel experience, robust reporting tools, and time-saving automation features such as ticket routing and workflows, which enhance agent productivity and customer satisfaction.
  • Users reported that the interface can be overwhelming for new users, the pricing structure can become expensive as the team grows, and some advanced customization features require technical expertise or paid add-ons, which can be limiting for small teams.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
329
Features
278
Customer Support
207
Helpful
189
Ticket Management
175
Cons
Missing Features
140
Limited Features
122
Learning Curve
101
Limited Customization
95
Ticketing Issues
88
View All Pros and Cons
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
8.0
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,009 Twitter followers
LinkedIn® Page
www.linkedin.com
7,284 employees on LinkedIn®
Tidio
(1,805)4.7 out of 5
Optimized for quick response
Save to My Lists
DealsSpecial offer!
15% Off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 91% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that offers features like automated chatbot flows and real-time visitor tracking to manage customer interactions efficiently.
    • Reviewers appreciate Tidio's ease of use, quick setup, mobile app for responding to chats, and its ability to unify messages from different platforms in one inbox.
    • Users experienced limitations with the free plan, difficulties in customizing the chat widget, lack of phone support, and occasional issues with notifications and AI feature accuracy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    250
    Helpful
    188
    Chatbots
    167
    Easy Setup
    161
    Chat Features
    142
    Cons
    Expensive
    89
    Cost
    61
    Missing Features
    60
    Limited Features
    55
    Limited Customization
    50
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.5
    9.0
    Customization
    Average: 8.5
    8.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,317 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 91% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that offers features like automated chatbot flows and real-time visitor tracking to manage customer interactions efficiently.
  • Reviewers appreciate Tidio's ease of use, quick setup, mobile app for responding to chats, and its ability to unify messages from different platforms in one inbox.
  • Users experienced limitations with the free plan, difficulties in customizing the chat widget, lack of phone support, and occasional issues with notifications and AI feature accuracy.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
250
Helpful
188
Chatbots
167
Easy Setup
161
Chat Features
142
Cons
Expensive
89
Cost
61
Missing Features
60
Limited Features
55
Limited Customization
50
View All Pros and Cons
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
9.0
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,317 Twitter followers
LinkedIn® Page
www.linkedin.com
164 employees on LinkedIn®
Smartsupp
(968)4.7 out of 5
13th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, and classical chatbots. We offer everything you need to grow your online sales: an easy-to-use platform

    Users
    • CEO
    • Owner
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 96% Small-Business
    • 3% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Smartsupp is a chatbot application that facilitates communication between businesses and their customers.
    • Reviewers like the user-friendly design, fast and reliable service, and the AI feature, Mira, which automates responses and improves customer support efficiency.
    • Reviewers experienced issues with unclear pricing, slow customer support response times, and technical issues such as delayed or repeated messages on the mobile app.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Smartsupp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    154
    Helpful
    105
    Easy Setup
    77
    Features
    77
    Intuitive
    72
    Cons
    Expensive
    42
    Cost
    27
    AI Limitations
    20
    Missing Features
    19
    Chat Management
    17
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Smartsupp features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.5
    8.8
    Customization
    Average: 8.5
    8.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Smartsupp
    Year Founded
    2013
    HQ Location
    Brno, South Moravia
    Twitter
    @SmartsuppCOM
    436 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, and classical chatbots. We offer everything you need to grow your online sales: an easy-to-use platform

Users
  • CEO
  • Owner
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 96% Small-Business
  • 3% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Smartsupp is a chatbot application that facilitates communication between businesses and their customers.
  • Reviewers like the user-friendly design, fast and reliable service, and the AI feature, Mira, which automates responses and improves customer support efficiency.
  • Reviewers experienced issues with unclear pricing, slow customer support response times, and technical issues such as delayed or repeated messages on the mobile app.
Smartsupp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
154
Helpful
105
Easy Setup
77
Features
77
Intuitive
72
Cons
Expensive
42
Cost
27
AI Limitations
20
Missing Features
19
Chat Management
17
View All Pros and Cons
Smartsupp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.8
Customization
Average: 8.5
8.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Smartsupp
Year Founded
2013
HQ Location
Brno, South Moravia
Twitter
@SmartsuppCOM
436 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
HubSpot Service Hub
(2,854)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Service Hub
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Service Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    293
    Features
    193
    Helpful
    118
    Efficiency
    116
    Ticketing Management
    114
    Cons
    Missing Features
    102
    Limited Features
    70
    Limited Customization
    67
    Learning Curve
    63
    Ticket Management
    63
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.5
    8.1
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    797,236 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,242 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
293
Features
193
Helpful
118
Efficiency
116
Ticketing Management
114
Cons
Missing Features
102
Limited Features
70
Limited Customization
67
Learning Curve
63
Ticket Management
63
View All Pros and Cons
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.1
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
797,236 Twitter followers
LinkedIn® Page
www.linkedin.com
11,242 employees on LinkedIn®
Birdeye
(3,445)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent a

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that consolidates user reviews from various platforms and provides AI-powered response options.
    • Reviewers like the convenience of having all reviews in one place, the ability to respond directly on the platform, and the AI suggestions for responses, which save time and make reputation management easier.
    • Reviewers noted some difficulties in setting up specific dashboard views, occasional issues with connecting social media platforms, and a desire for more functionality in the approval process within the Review AI dashboard.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    721
    Ease of Use
    693
    Review Management
    601
    Customer Support
    535
    Features
    386
    Cons
    Missing Features
    139
    Review Management
    108
    Learning Curve
    104
    Improvement Needed
    101
    Reporting Issues
    98
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lead Development
    Average: 8.5
    8.9
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,265 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,484 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent a

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that consolidates user reviews from various platforms and provides AI-powered response options.
  • Reviewers like the convenience of having all reviews in one place, the ability to respond directly on the platform, and the AI suggestions for responses, which save time and make reputation management easier.
  • Reviewers noted some difficulties in setting up specific dashboard views, occasional issues with connecting social media platforms, and a desire for more functionality in the approval process within the Review AI dashboard.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
721
Ease of Use
693
Review Management
601
Customer Support
535
Features
386
Cons
Missing Features
139
Review Management
108
Learning Curve
104
Improvement Needed
101
Reporting Issues
98
View All Pros and Cons
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lead Development
Average: 8.5
8.9
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,265 Twitter followers
LinkedIn® Page
www.linkedin.com
1,484 employees on LinkedIn®
Sobot Omnichannel Suite
(387)4.8 out of 5
2nd Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 41% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sobot is a customer service platform that integrates chat, voice, and WhatsApp to answer customer queries and provide multilingual support.
    • Users frequently mention the platform's ability to handle high volumes of traffic securely, its efficient routing system, and its AI chatbot's accuracy in understanding natural language and automating repetitive queries.
    • Reviewers experienced challenges with the initial setup and customization of chatbot responses, the need for additional resources for back-end tasks, and the lack of flexibility in pricing tiers for advanced features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sobot Omnichannel Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    158
    Features
    118
    Ease of Use
    108
    Efficiency
    93
    Customer Support
    90
    Cons
    Limited Customization
    32
    Learning Curve
    24
    Missing Features
    24
    Limited Features
    19
    Steep Learning Curve
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.8
    Lead Development
    Average: 8.5
    9.7
    Customization
    Average: 8.5
    9.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sobot
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 41% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sobot is a customer service platform that integrates chat, voice, and WhatsApp to answer customer queries and provide multilingual support.
  • Users frequently mention the platform's ability to handle high volumes of traffic securely, its efficient routing system, and its AI chatbot's accuracy in understanding natural language and automating repetitive queries.
  • Reviewers experienced challenges with the initial setup and customization of chatbot responses, the need for additional resources for back-end tasks, and the lack of flexibility in pricing tiers for advanced features.
Sobot Omnichannel Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
158
Features
118
Ease of Use
108
Efficiency
93
Customer Support
90
Cons
Limited Customization
32
Learning Curve
24
Missing Features
24
Limited Features
19
Steep Learning Curve
15
View All Pros and Cons
Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.8
Lead Development
Average: 8.5
9.7
Customization
Average: 8.5
9.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Sobot
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Shopify Inbox
(16)4.4 out of 5
View top Consulting Services for Shopify Inbox
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Turn browsers into buyers using the power of chat Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from Shopify Inbox.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 88% Small-Business
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Shopify Inbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Automation Features
    1
    Customer Support
    1
    Ease of Use
    1
    Easy Integrations
    1
    Cons
    Lack of Integrations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Shopify Inbox features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    6.8
    Lead Development
    Average: 8.5
    7.7
    Customization
    Average: 8.5
    7.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shopify
    Year Founded
    2006
    HQ Location
    Ottawa, ON
    Twitter
    @Shopify
    440,419 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25,244 employees on LinkedIn®
    Ownership
    NYSE:SHOP
Product Description
How are these determined?Information
This description is provided by the seller.

Turn browsers into buyers using the power of chat Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from Shopify Inbox.

Users
No information available
Industries
No information available
Market Segment
  • 88% Small-Business
  • 13% Mid-Market
Shopify Inbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Automation Features
1
Customer Support
1
Ease of Use
1
Easy Integrations
1
Cons
Lack of Integrations
1
View All Pros and Cons
Shopify Inbox features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
6.8
Lead Development
Average: 8.5
7.7
Customization
Average: 8.5
7.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Shopify
Year Founded
2006
HQ Location
Ottawa, ON
Twitter
@Shopify
440,419 Twitter followers
LinkedIn® Page
www.linkedin.com
25,244 employees on LinkedIn®
Ownership
NYSE:SHOP
Missive
(636)4.7 out of 5
9th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Is your team drowning in a sea of emails and messages, endless forwards, and zero accountability? What if your business could manage its mailboxes like support@, sales@, marketing@, and accounting

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Missive Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Team Collaboration
    303
    Communication
    274
    Ease of Use
    219
    Features
    194
    Customer Support
    155
    Cons
    Missing Features
    97
    Learning Curve
    83
    Search Functionality
    67
    Search Difficulty
    55
    Steep Learning Curve
    55
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Missive features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.5
    8.6
    Customization
    Average: 8.5
    6.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Missive
    Company Website
    Year Founded
    2015
    HQ Location
    Quebec, QC
    Twitter
    @missiveapp
    2,659 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Is your team drowning in a sea of emails and messages, endless forwards, and zero accountability? What if your business could manage its mailboxes like support@, sales@, marketing@, and accounting

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
Missive Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Team Collaboration
303
Communication
274
Ease of Use
219
Features
194
Customer Support
155
Cons
Missing Features
97
Learning Curve
83
Search Functionality
67
Search Difficulty
55
Steep Learning Curve
55
View All Pros and Cons
Missive features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.5
8.6
Customization
Average: 8.5
6.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Missive
Company Website
Year Founded
2015
HQ Location
Quebec, QC
Twitter
@missiveapp
2,659 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
LocaliQ
(1,047)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LocaliQ is how businesses attract and retain ideal customers. The marketing platform helps businesses grow faster with a suite of AI lead management and digital agents, marketing automation, omnichann

    Users
    • Owner
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 71% Small-Business
    • 25% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LocaliQ is a digital marketing service provider tool designed to promote products of small businesses and manage social media accounts, with integration capabilities with third-party CRM or AI tools.
    • Reviewers appreciate LocaliQ's wide range of practical digital marketing guides and processes, its ability to handle multiple services, its regular and accurate communications across all channels, and its robust analytics on marketing campaigns.
    • Reviewers experienced issues with LocaliQ's vague metrics, unwanted renewals, limited regional support, inconsistency in the quality of leads, and difficulties with integration with internal systems.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LocaliQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    26
    Helpful
    22
    Team Helpfulness
    17
    Customer Engagement
    11
    Time Saving
    11
    Cons
    Expensive
    6
    Ad Issues
    5
    Billing Issues
    5
    Sales
    5
    Campaign Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LocaliQ features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Lead Development
    Average: 8.5
    9.6
    Customization
    Average: 8.5
    9.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gannett Co
    Company Website
    Year Founded
    1906
    HQ Location
    Gannett Co., Inc. 1675 Broadway, 23rd Floor New York, NY 10019
    Twitter
    @Gannett
    15,498 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,633 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LocaliQ is how businesses attract and retain ideal customers. The marketing platform helps businesses grow faster with a suite of AI lead management and digital agents, marketing automation, omnichann

Users
  • Owner
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 71% Small-Business
  • 25% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LocaliQ is a digital marketing service provider tool designed to promote products of small businesses and manage social media accounts, with integration capabilities with third-party CRM or AI tools.
  • Reviewers appreciate LocaliQ's wide range of practical digital marketing guides and processes, its ability to handle multiple services, its regular and accurate communications across all channels, and its robust analytics on marketing campaigns.
  • Reviewers experienced issues with LocaliQ's vague metrics, unwanted renewals, limited regional support, inconsistency in the quality of leads, and difficulties with integration with internal systems.
LocaliQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
26
Helpful
22
Team Helpfulness
17
Customer Engagement
11
Time Saving
11
Cons
Expensive
6
Ad Issues
5
Billing Issues
5
Sales
5
Campaign Issues
4
View All Pros and Cons
LocaliQ features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.6
Lead Development
Average: 8.5
9.6
Customization
Average: 8.5
9.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Gannett Co
Company Website
Year Founded
1906
HQ Location
Gannett Co., Inc. 1675 Broadway, 23rd Floor New York, NY 10019
Twitter
@Gannett
15,498 Twitter followers
LinkedIn® Page
www.linkedin.com
6,633 employees on LinkedIn®
Re:amaze
(139)4.6 out of 5
Save to My Lists
Entry Level Price:$29 per agent / month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

    Users
    • Owner
    • President
    Industries
    • Retail
    • Sporting Goods
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Re:amaze Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    1
    Customer Support
    1
    Features
    1
    Flexibility
    1
    Cons
    Call Issues
    1
    Glitches
    1
    Inadequate Search Functionality
    1
    Layout Issues
    1
    Missing Features
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Re:amaze features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.5
    8.5
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoDaddy
    Year Founded
    1997
    HQ Location
    Scottsdale, AZ
    Twitter
    @GoDaddy
    279,169 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,647 employees on LinkedIn®
    Ownership
    NYSE:GDDY
Product Description
How are these determined?Information
This description is provided by the seller.

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

Users
  • Owner
  • President
Industries
  • Retail
  • Sporting Goods
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
Re:amaze Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
1
Customer Support
1
Features
1
Flexibility
1
Cons
Call Issues
1
Glitches
1
Inadequate Search Functionality
1
Layout Issues
1
Missing Features
1
View All Pros and Cons
Re:amaze features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.5
8.5
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
GoDaddy
Year Founded
1997
HQ Location
Scottsdale, AZ
Twitter
@GoDaddy
279,169 Twitter followers
LinkedIn® Page
www.linkedin.com
8,647 employees on LinkedIn®
Ownership
NYSE:GDDY
Chatway Live Chat
(66)4.9 out of 5
8th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chatway transforms online customer interactions with its live chat product for websites. Offering real-time communication, customizable widgets, and intelligent chatbots, it enhances user experience.

    Users
    • Owner
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 97% Small-Business
    • 2% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chatway Live Chat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Customer Support
    13
    Helpful
    11
    Features
    10
    Easy Setup
    8
    Cons
    Expensive
    2
    Bugs
    1
    Chatbot Issues
    1
    Integration Issues
    1
    Learning Curve
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatway Live Chat features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.5
    9.3
    Customization
    Average: 8.5
    8.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chatway
    Year Founded
    2014
    HQ Location
    Tel Aviv, IL
    Twitter
    @chatway_inc
    12 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chatway transforms online customer interactions with its live chat product for websites. Offering real-time communication, customizable widgets, and intelligent chatbots, it enhances user experience.

Users
  • Owner
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 97% Small-Business
  • 2% Enterprise
Chatway Live Chat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Customer Support
13
Helpful
11
Features
10
Easy Setup
8
Cons
Expensive
2
Bugs
1
Chatbot Issues
1
Integration Issues
1
Learning Curve
1
View All Pros and Cons
Chatway Live Chat features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.5
9.3
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Chatway
Year Founded
2014
HQ Location
Tel Aviv, IL
Twitter
@chatway_inc
12 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Freshdesk
(3,584)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Live Chat software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    281
    Features
    178
    Helpful
    128
    Automation
    122
    Efficiency
    122
    Cons
    Missing Features
    99
    Ticketing Issues
    78
    Ticket Management
    71
    Limited Features
    70
    Limitations
    65
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.5
    8.1
    Customization
    Average: 8.5
    8.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,997 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,175 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
281
Features
178
Helpful
128
Automation
122
Efficiency
122
Cons
Missing Features
99
Ticketing Issues
78
Ticket Management
71
Limited Features
70
Limitations
65
View All Pros and Cons
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
8.1
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,997 Twitter followers
LinkedIn® Page
www.linkedin.com
9,175 employees on LinkedIn®
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