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Compare DoubleTick.io and Wati 
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At a Glance
Market Segments
Small-Business (71.2% of reviews)
Small-Business (78.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
DoubleTick.io
Star Rating
(60)4.8 out of 5
Market Segments
Small-Business (71.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about DoubleTick.ioWati
Star Rating
(407)4.6 out of 5
Market Segments
Small-Business (78.8% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WATI excels in its WhatsApp Marketing features, particularly in Transactional Messages and Bulk WhatsApp Messaging, where it received high ratings of 9.4 and 9.6 respectively. In contrast, DoubleTick.io, while strong overall, does not match these specific functionalities.
- Reviewers mention that DoubleTick.io shines in Customization and Control features, both rated at 10.0, allowing users to tailor their messaging experience extensively. WATI, while still good, has lower ratings in these areas, indicating less flexibility.
- G2 users highlight that DoubleTick.io offers superior Live Chat capabilities, achieving a perfect score of 10.0, which enhances real-time customer interaction. WATI's score of 8.7 suggests it may not provide the same level of immediacy or effectiveness in live support.
- Users on G2 report that WATI's Quality of Support is rated at 8.7, which is lower than DoubleTick.io's impressive 9.7. This indicates that users may find DoubleTick.io more responsive and helpful when issues arise.
- Reviewers mention that DoubleTick.io's Analytics features are rated at 9.8, providing deeper insights into user engagement and campaign performance, while WATI's score of 8.0 suggests it may lack some advanced analytical capabilities.
- Users say that WATI's Ease of Use is rated at 9.1, which is commendable, but DoubleTick.io surpasses it with a score of 9.6, indicating that users may find DoubleTick.io more intuitive and user-friendly overall.
Pricing
Entry-Level Pricing
DoubleTick.io
No pricing availableWati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
DoubleTick.io
No trial information availableWati
Free Trial is available
Ratings
Meets Requirements
9.4
57
9.0
329
Ease of Use
9.5
59
9.2
338
Ease of Setup
9.3
55
9.0
300
Ease of Admin
9.0
19
9.1
253
Quality of Support
9.6
56
8.6
323
Has the product been a good partner in doing business?
8.9
19
9.2
249
Product Direction (% positive)
9.8
57
9.4
311
Features by Category
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
150
Not enough data
7.9
150
Not enough data
8.6
162
Not enough data
8.4
150
Not enough data
8.7
152
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
8.8
118
Not enough data
8.6
108
Not enough data
8.5
105
Support
Not enough data
8.6
112
Not enough data
8.3
107
Not enough data
8.7
115
Responses
9.8
11
8.6
165
10.0
10
8.8
163
10.0
10
8.7
161
10.0
10
8.6
156
10.0
10
8.5
150
Platform
10.0
10
8.7
159
10.0
10
8.8
133
9.8
10
8.4
156
9.7
10
8.0
155
8.7
9
Feature Not Available
10.0
9
8.7
146
9.8
10
8.6
147
Generative AI
6.8
10
7.3
92
6.8
10
Feature Not Available
Messaging Channels
Not enough data
7.3
42
Not enough data
Feature Not Available
Not enough data
6.9
44
Not enough data
9.1
64
Administration
Not enough data
9.2
63
Not enough data
8.9
61
Not enough data
8.3
57
Not enough data
8.7
64
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
50
Not enough data
8.5(won by default)
51
Not enough data
8.5(won by default)
50
Channels
Not enough data
Feature Not Available
Not enough data
8.3(won by default)
52
Not enough data
8.5(won by default)
54
Not enough data
7.6(won by default)
46
Not enough data
8.5(won by default)
47
Insight
Not enough data
8.0(won by default)
45
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
9.0
5
9.1
80
9.0
5
9.3
80
9.0
5
9.2
80
9.3
5
9.0
80
Not enough data
9.1
80
Not enough data
9.2
79
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.8
77
Not enough data
9.0
74
Not enough data
8.5
72
Not enough data
8.7
73
Categories
Categories
Shared Categories
DoubleTick.io and Wati are categorized as Chatbots and WhatsApp Marketing
Unique Categories
DoubleTick.io has no unique categories
Wati is categorized as Communication Platform as a Service (CPaaS), Proactive Notification, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
DoubleTick.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
16.9%
Manufacturing
8.5%
Leisure, Travel & Tourism
8.5%
Financial Services
8.5%
Health, Wellness and Fitness
6.8%
Other
50.8%
Education Management
10.7%
Information Technology and Services
7.4%
Retail
6.4%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
5.9%
Other
63.4%
Most Helpful Reviews
DoubleTick.io
Most Helpful Favorable Review
Asmi B.
Verified User in Information Services
service .Instant query resolution,super smooth onboarding,deal of a price.good experience overall
Most Helpful Critical Review
Rameez R.
Verified User in Leisure, Travel & Tourism
There are many bugs I encountered while setting up the automation. I won’t list them all here, but I believe everyone should be aware of a few key issues before purchasing their services: 1. Lead Attribution Issues: The leads generated via WhatsApp ads...
Wati
Most Helpful Favorable Review
Akhil S.
Verified User in Arts and Crafts
I have been using WATI for my brand Use Me Works for more than a year. It's automation and communication has helped us keep our customers informed about the order status, abandoned carts, and various promotions we want to roll out. The best thing about WATI...
Most Helpful Critical Review
Prabhu K.
Verified User in Education Management
Worst customer support system. I was really schoked how can a support software team can be so much rediculous.
Asmi B.
Verified User in Information Services
service .Instant query resolution,super smooth onboarding,deal of a price.good experience overall
Akhil S.
Verified User in Arts and Crafts
I have been using WATI for my brand Use Me Works for more than a year. It's automation and communication has helped us keep our customers informed about the order status, abandoned carts, and various promotions we want to roll out. The best thing about WATI...
Rameez R.
Verified User in Leisure, Travel & Tourism
There are many bugs I encountered while setting up the automation. I won’t list them all here, but I believe everyone should be aware of a few key issues before purchasing their services: 1. Lead Attribution Issues: The leads generated via WhatsApp ads...
Prabhu K.
Verified User in Education Management
Worst customer support system. I was really schoked how can a support software team can be so much rediculous.
Discussions
DoubleTick.io has no discussions with answers
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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