Okendo Reviews & Product Details

Okendo is incredibly intuitive to use, making it easy for our team to get up and running without a steep learning curve. The dedicated support we receive has been invaluable—having someone we can rely on when questions arise makes a real difference. Most importantly, it creates a seamless way for our customers to share honest feedback about their gear, whether they love it or have suggestions for improvement. This direct line of communication helps us better understand what's working and where we can improve. Review collected by and hosted on G2.com.

We're currently in the process of upgrading our widget to make it look cleaner and more aligned with our brand. The previous version always felt a little clunky and didn't quite match our site's aesthetic as well as we would have liked. Review collected by and hosted on G2.com.

We love how much functionality Okendo offers and how seamlessly it integrates with other platforms like Klaviyo. We use it multiple times a week, and it’s become such an essential part of our workflow. Having everything customer loyalty, reviews, surveys, quizzes, and more in one place makes it incredibly efficient. It also simplifies onboarding new team members since they only need to learn one platform and can rely on a single support team when needed. Review collected by and hosted on G2.com.

Its not super easy to edit designs and layouts within Okendo, however they're team actually help you and will do it for you. They are really fast and always take our feedback well. Review collected by and hosted on G2.com.

Our experience with Okendo has been great! The onboarding process was seamless, which was especially important since we had a tight deadline to get our new review platform up and running. Garrett has been incredible—always easy to communicate with, extremely helpful with training, and provided all the right documentation to guide us every step of the way. He was always responsive and even helped troubleshoot an email issue we encountered. Thanks to his support, we were able to go live on our site very quickly. The platform itself is very user-friendly and easy to navigate. Review collected by and hosted on G2.com.

Our only minor drawback is that we’re still waiting on a connection with our current SMS platform, but the team has been quick to work on establishing it. Overall, we’re very impressed and look forward to optimizing our review strategy in the coming months! Review collected by and hosted on G2.com.

We’ve had a fantastic experience using Okendo. Their customer support team is always available whether through chat or email, they’re quick to respond and always point us to the right resources/help articles.

The dashboard is easy to navigate, and we especially like the ability to group reviews and showcase customer attributes. These features really help our potential customers see who’s using our products and which sports they’re being used for... super helpful for building trust and context.

Okendo has also become a core part of our daily e-commerce processes. From answering customer questions on product pages to building review groups for mixed vendor or product packs, and even reviewing and approving AI generated summaries to increase add-to-cart rate, Okendo supports several key touchpoints that directly impact conversion and customer trust.

Our quarterly meetings with the Okendo team are another highlight. They consistently help us identify new features and missed opportunities that are within reach and often require none to minimal dev work to implement.

Implementation was a breeze. The migration from our previous reviews platform feels like so long ago. I only remember preparing a full review import file, doing a quick round of QA, and we were live. After a bit of fine-tuning and branding to match our PDP template, the widget felt perfectly integrated into our site.

Recently, I was tasked with increasing review ratings for a specific product that needed a little boost. Alex from Okendo jumped in right away, helped me create a targeted campaign, and supported me through the entire process. After prepping the customer file and doing a few tests, I felt confident launching the campaign using their support dashboard and the results were great thanks to an exclusive reward that was created for this particular campaign.

Overall, Okendo has been an exceptional platform with great tools, proactive support, and a genuine interest in helping us succeed. Highly recommend! Review collected by and hosted on G2.com.

If there’s one area for improvement, it would be the import/export and reporting process. I wish I could export reviews for specific brands, products, or categories instead of only being able to export all reviews at once. A timeline or date range filter would also be helpful. Additionally, being able to build reports segmented by brand or category (instead of the entire catalog) would make analytics even more actionable. Review collected by and hosted on G2.com.

I enjoy the range of products that Okendo offers, along with their support. We started off with reviews and now have the full suite of products. It is also easy to use and people from our team have no issues seeing reviews or survey results. Review collected by and hosted on G2.com.

If there was a way to clone quizzes to connected stores, that would greatly help us reduce the time it takes to copy everything. Review collected by and hosted on G2.com.

We're primarily using Okendo for reviews, and the UI has been much better than the company we switched from! Moderation is super easy, as is customizing the settings and widgets. We recently started utilizing some of the AI tools and are excited to see how that affects conversion. We also use surveys, and those have proved helpful in learning more about our consumer. We've found Okendo support to be timely and friendly. Review collected by and hosted on G2.com.

Occasionally we've had a technical concern with our widgets displaying as expected, but we've been able to get those rectified. Review collected by and hosted on G2.com.

I really like the Okendo platform and subscription model for how easy it is to add and remove functionality. I think having all of the offerings in one place and interface is a great way to ensure customers get the most out of the platform and services. It also encourages adding on additional services because there is less onboarding than starting with a new platform. The service level that the account team provides is also stellar, and I always feel like the people I'm talking to are invested in us making the software work for our business. Review collected by and hosted on G2.com.

When first onboarding, it can be overwhelming to navigate and get over the learning curve for the interface of the platform. The builders for some of the offerings are also a bit clunky. Once you spend some time you get the hang of it, but it does take a fair bit of training and onboarding to become a super user. Review collected by and hosted on G2.com.

Okendo is extremely seamless and intuitive. I love that we can customize every part of the review process — from how it’s displayed on-site to how we request reviews — plus our customer success manager, Steven Gaxiola, has been amazing. Review collected by and hosted on G2.com.

Honestly, we haven’t experienced any major downsides or issues that create friction in our workflow or impact our KPIs. Review collected by and hosted on G2.com.

Since integrating Okendo’s reviews on our site about two months ago, we’ve been incredibly impressed with both the platform and the level of support we’ve received. From the very beginning, the Okendo team has been attentive, responsive, and invested in understanding our goals and helping us achieve them. Their support has made the entire onboarding and implementation process seamless, ensuring everything was set up even quicker than we expected.

The insights, features, and on-site customization options have significantly enhanced the customer experience, making reviews a much more engaging and intuitive on our PDPs. We love the AI summaries on each product and the ease of the upkeep to auto refresh. On the back end, the metrics and dashboard have really streamlined our internal reporting. Review collected by and hosted on G2.com.

Nothing that comes to mind in the past two months. We were initially looking for specific reporting that wasn't available yet, but since bringing it up, the team has worked to find us a solution. Review collected by and hosted on G2.com.

Okendo has been incredibly easy for everyone on our team to use — from marketing to CX, it’s intuitive and efficient. The setup was very easy, and we were up and running in no time. Our account manager is fantastic and support is top-notch; every time we’ve had a question, it’s been answered almost immediately. Since switching to Okendo, the number of reviews we collect has tripled, and the display tools make it effortless to showcase reviews beautifully on-site. The whole experience feels seamless! Review collected by and hosted on G2.com.

There’s very little to dislike — Okendo covers most of our needs really well! The only thing I’d call out is that exporting reviews based on specific products isn’t as straightforward as we’d like. It would be great to have a more intuitive way to filter and export reviews by product directly from the dashboard. That said, this hasn’t been a major blocker — everything else works so smoothly that it’s a small trade-off. Review collected by and hosted on G2.com.