Braze Reviews & Product Details - Page 10

I like how easy it is to plug it into our stack and send messages—even when you’re brand new to it, the UI’s simple enough to pick up quickly. Review collected by and hosted on G2.com.

Sometimes the docs don’t have enough examples, so I get stuck figuring out edge-cases. And tickets to support can take a while before you hear back. Review collected by and hosted on G2.com.

Ease of use is one of the key features of the tool, also monitoring the performance of your campaigns is really easy as well as setting them up.

Uploading your audiences for the CRM campaigns is really easy as well, and takes very little time to set them up Review collected by and hosted on G2.com.

Sometimes metric appear in your campaigns that should not be possible, and there is no explanation as of why this happens Review collected by and hosted on G2.com.

That we can communicate with our customers on multiple channels leveraging data on the profile and also from custom events to create personalised messages Review collected by and hosted on G2.com.

Braze reporting could be more intuitive and the SMS part of the platform isn't as advanced as some others in the market Review collected by and hosted on G2.com.

I think it's quite a comprehensive tool for orchestrating elaborate user engagement campaigns. It covers all the major channels one could expect to work with and provides access to a community of like-minded professionals where you could exchange knowledge. Review collected by and hosted on G2.com.

It does require a somewhat steep learning curve to get started and get one to launch some impactful initiatives. I think especially during onboarding the company can provide a bit more assistance and tailor recommendations that would set up a new account for success. Review collected by and hosted on G2.com.

AI assistant helps a lot. It's fast and flawless. Review collected by and hosted on G2.com.

Technical documentation can be more categorised and elaborated Review collected by and hosted on G2.com.

Braze by far has been the easiest and most clever email marketing software we've been able to use. Review collected by and hosted on G2.com.

I love the new updates and optimisations, however, it's a bit jarring to log in and have everything changed when you've got a job to do. Some type of communications (whether it's an email ;) ) or maybe some info pop ups (or an IAM) letting us know what is updated. Review collected by and hosted on G2.com.

It's a very powerful tool that allows you to really leverage data to do smart and personalized messaging. Review collected by and hosted on G2.com.

No real complaints. My experience with Braze is pushing the product to the limits, so if I had to nitpick, it would be that using the product in unintended ways can of course be a challenge. :-) Review collected by and hosted on G2.com.

The software enables us to explore various approaches to boost engagement and gain deeper insights into our users. Braze supports us in assisting them more effectively. Review collected by and hosted on G2.com.

The interface may appear complex to a beginner. Review collected by and hosted on G2.com.

Very intuitive without technical experience. When I do run into a technical question, the Braze customer success team has held my hand every step of the way and empowered our team. Review collected by and hosted on G2.com.

Scrolling is difficult in canvas and I would like to archive stopped campaigns in the "message prioritization" feature. Review collected by and hosted on G2.com.

Easy UI and great customer support that is knowledgeable and timely with responses Review collected by and hosted on G2.com.

need to pay for an account manager - it should be offered to all clients Review collected by and hosted on G2.com.