Contentsquare Reviews & Product Details

Contentsquare Product Details

Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands, Contentsquare automatically captures high-fidelity behavioral and performance data across web and mobile, transforming it into actionable insights that drive conversion, reduce frustration, and increase customer lifetime value. Unlike traditional analytics that tell you what happened, Contentsquare shows you why it happened—with immersive visualizations, AI-powered insights, and connected analysis across Experience Analytics, Experience Monitoring, Product Analytics, and Voice of Customer.

Product Website

Seller

Contentsquare

Discussions

Contentsquare Community

Languages Supported

German, English, French, Italian, Japanese, Portuguese, Spanish

Product Description

Contentsquare’s Digital Experience Analytics Cloud enables Marketing, eCommerce, Operations, Analytics, and Product teams to understand what makes their customers click so they can prioritize the right actions for creating better web and app experiences that drive more revenue.

Overview by

Maia Draca

Pricing

Pricing provided by Contentsquare.

Free plan

Free

View More Pricing Information

Contentsquare Integrations

(6)

Verified by Contentsquare

Contentsquare Media

Contentsquare Demo - Answer "the why" with Zone-based Heatmaps

See at a glance how customers are interacting with your web and app content, what is their intent, what is most attractive to them, what persuades them and drives revenue? Compare A/B tests or different customer segments side-by-side.

Contentsquare Demo - Discover journey opportunities and issues at a glance

See all customer flow throughout the entire site or app at a glance. Discover what your customers are trying to accomplish and where they get get lost and start going in loops? Quickly quantify impact on conversions. Drill to Zone-based heat maps and session replay to understand why journeys are...

Contentsquare Demo - Session replay to learn from individual experiences

State-of-the-art session replay to understand exactly what customers are experiencing. For example, replay the experiences leading up to feedback via Voice of Customer. Discover the underlying root cause of experience issues such as UX problems, errors, and more. Quickly quantify their impact on ...

Contentsquare Demo - Deep error analysis

Discover errors of any kind and their technical details impacting your experience and business. Including Javascript errors, API errors, and functional site errors e.g. form validation. Retroactively search and find all issues. Rank order by impact on revenue.

Contentsquare Demo - Automated Frustration Scoring and Opportunity Discovery

No team has enough time to analyze everything bottom-up. Contentsquare's Frustration Scoring is like an army of automated analysts that watches your session replays for you and pinpoints exactly where customers are experiencing UX issues. Even where the site is working exactly as designed. Rank o...

Contentsquare Demo - For Mobile Web, Desktop, and Apps

Industry-unique insights for all digital channels including also native iOS and Android apps and apps built on hybrid frameworks such as ReactNative and Flutter.

Product Tour

Data Connect

Voice of Customer

Official Downloads

(4)

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HN

Heikki N.

UI/UX designer

Mid-Market (51-1000 emp.)

7/25/2022

"Super tool for CX and UI analytics"

5/5

What do you like best about Contentsquare?

This is the easiest behavioral analytics platform or tool I have used so far. You don't need to be an analyst to gain meaningful and valuable insights from it. Before using CS, we primarily relied on GA, but the results were only mediocre. During our recent eCommerce replatforming, Contentsquare allowed us to solve problems and address issues very quickly. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

It is pricey for sure. And the addons more so... Review collected by and hosted on G2.com.

What problems is Contentsquare solving and how is that benefiting you?

It's easy to identify UI/UX struggles and pain points with this tool. Analyzing and assessing the value of A/B tests is straightforward as well. So far, the return on investment has been excellent. The digital experience monitoring features, especially the error and speed analysis, have proven particularly useful during our eCommerce replatforming process. Review collected by and hosted on G2.com.

Response from Isabel Sauer of Contentsquare

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Hi Heikki,

thank you so much for sharing your experience and for the wonderful feedback. We’re happy to hear that CSQ has helped you uncover insights quickly and make your eCommerce replatforming smoother.

We really appreciate your honesty about pricing and add-ons. This helps us continue improving how we deliver value to our customers.

We’re so glad Contentsquare is part of your success story!

All the best,

your CSQ team

AW

Alessandra W.

Senior Digital Web Analyst

Enterprise (> 1000 emp.)

7/1/2025

"A must have for any digital website!"

5/5

What do you like best about Contentsquare?

It's our go to tool for any deeper dive into customer struggles. It really helps us to find insight quickly and effortlessly. I particularly love the Insight module which quickly surfaces pages and fields creating friction for our customers. My new favourite is the AI that summarises session replays trends and surfaces videos that take you directly to the issue. We had an unusual spike in customers' complains recently and the video showing the issue was found in record time (about 1 minute)...maybe i was lucky, but maybe it was a bit of Content Square awesomeness too :) Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

Some of the features, even if enabled are not accessible or usable unless we get dev involved and it's really difficult to justify prioritising this over more important issue that need dev immediate attention. Review collected by and hosted on G2.com.

Response from Isabel Sauer of Contentsquare

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Hi Alessandra,

Thank you so much for your wonderful review! We truly appreciate it.

We're so glad to hear that CSQ is helping you uncover customer struggles more easily, and that the Insight module and our AI agent, Sense, are bringing real value.

Thank you as well for highlighting the challenges around feature accessibility and usability. That kind of feedback is really important to us.

It’s wonderful to know we’re helping you bring a more human touch to the numbers. We're grateful to have you on this journey with us!

The CSQ Team

NP

Nelvitia P.

Digital Strategist

Education Management

Mid-Market (51-1000 emp.)

9/10/2025

"Insightful Contentsquare, Offering Impressive Digital Experience, but Complexities are Much Higher"

4/5

What do you like best about Contentsquare?

Contentsquare offers a remarkable visual representation, where replays, heatmaps and interactive journey maps are captured

Contentsquare has a distinctive support team, which makes the onboarding experience more elaborate

Customer service is excellent and it gives maximum value to customers

We get a brilliant and optimized customer journey analysis from this app Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

Advanced features like quantification and zoning analysis are hard to comprehend, causing a steep learning encounter

Implementation of Contentsquare is time consuming and requires sensitive knowledge Review collected by and hosted on G2.com.

What problems is Contentsquare solving and how is that benefiting you?

Contentsquare helps us identify all hidden errors or problems, where proper analysis and session replays are made to identify a problem

The quantification of issues and the impacts they bring has helped us prioritize on handling them deeply

We get visualized customer journey analytics, which helps us improve on conversions and validate our customers

The application focuses on customer around context to feedback, giving us an impressive visual representation Review collected by and hosted on G2.com.

Response from Isabel Sauer of Contentsquare

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Hi Nelvitia,

Thank you for sharing your experience with us. We are glad our visual insights and support team bring value to you. We also understand your feedback on complexity and setup, and we are working to make the platform simpler and faster every day. Your feedback helps us improve and we truly appreciate it.

Your team at Contentsquare

MG

Matyas G.

Assistant Product Owner

Consumer Electronics

Enterprise (> 1000 emp.)

10/7/2025

"Great tool for analytics!"

5/5

What do you like best about Contentsquare?

Contentquare is a key enabler to determine useful insight for our website. We are able to delve into the end to end customer journey and discover painpoints and successes. There are lots of features which can help story telling with journey analysis, zoning, funnel analysis and more. Segments can be created their performance summarised with the use of AI in their tool which is really helpful, makes analysis easy and saves plenty of time! Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

I have used Contentsquare for a number of years and have looked into a numerous of A/B tests. I would like to see Contentsquare better cater for A/B test analysis and be able to compare multiple variants at the same time. Review collected by and hosted on G2.com.

Response from Isabel Sauer of Contentsquare

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Hi Matyas,

Thank you for your thoughtful review. We’re so glad CSQ helps you uncover insights across the full customer journey and makes storytelling with data easier.

We appreciate your feedback on A/B test analysis, it’s really valuable to us.

Thank you for being part of our community!

Your team at CSQ

UR

Verified User in Retail

Enterprise (> 1000 emp.)

8/13/2025

"Unlocking Website Potential with Unparalleled Ease"

5/5

What do you like best about Contentsquare?

Contentsquare has been a game-changer for our company. The platform's ease of use and intelligent insights have made it simple to uncover a wealth of potential on our website. Whether we're reorganizing a product page or the homepage, the platform's ability to help us quantify the impact of our changes has been invaluable. It's an incredibly smart tool that truly helps us understand our users and optimize our site with confidence. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

Honestly, nothing. I'm just looking for an excuse to go to another one of Contentsquare's CX Circle events. Review collected by and hosted on G2.com.

What problems is Contentsquare solving and how is that benefiting you?

By addressing the 'why' behind our digital experience, specifically the friction points in the customer journey from confusing layouts to performance issues, we enhance customer experience which leads to: 1. smoother, more intuitive and personalised experience; 2. increased revenue and conversions to booking a design appointments; 3. deeper understanding of our audience which is used to tailor our content and product offerings Review collected by and hosted on G2.com.

Response from Clémence Varszegi of Contentsquare

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Thank you so much for your thoughtful and enthusiastic feedback!

We’re thrilled to hear that Contentsquare has helped you better understand your users and confidently optimize your site. Your example about reorganizing key pages is exactly the kind of impact we aim to deliver.

And as for CX Circle… we’ll be happy to welcome you back anytime!

YH

Yevhen H.

Marketing Team Leader

Computer Software

Mid-Market (51-1000 emp.)

5/21/2025

"It enables our company to make knowledge actual success"

5/5

What do you like best about Contentsquare?

I'm constantly seeking fresh ideas, and Contentquare has been a true revolutionary tool. Our perspective of user paths has changed greatly since we first started using it. Along with consistent numerical data, providing us with a variety of graphical depictions of our users' experiences including session recordings, heat maps, click and motion analysis. This has made it possible for us to pinpoint, unlike more conventional methods, the exact places where users are likely to leave our website or app. All of this information has tremendously enhanced our digital marketing plans as well as the quality of our client experiences. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

The team members have needed time to develop its meaning and application, even if it provides a lot of knowledge. Review collected by and hosted on G2.com.

What problems is Contentsquare solving and how is that benefiting you?

We mostly depend on it when we choose our digital marketing strategy. Our production of ads and user experiences directly relevant to our population depends on your comments. Once the patterns of behavior and problem areas have been noted, site and application enhancements that raise customer satisfaction and final results can be given first focus. Working together better than ever, marketing, services, and UX teams handle visual and tangible data supporting communication and goal alignment. This stimulates a more timely and efficient application of digital strategies. Review collected by and hosted on G2.com.

Response from Clémence Varszegi of Contentsquare

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Thanks for the great feedback!

We're glad Contentsquare helps you better understand user journeys and boost your CX.

We hear you on the learning curve: and we're working to make onboarding even smoother! :)

MB

Marco B.

Group Head of Digital Analytics & Performance Strategy

Enterprise (> 1000 emp.)

8/21/2025

"A useful tool to enhance the insight generation process"

5/5

What do you like best about Contentsquare?

- It is a complementary tool to the analytical ones already in place, providing additional insights

- There is an interesting product development roadmap Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

At the moment, there really isn’t anything I dislike about Contentsquare. So far, my experience with the platform has been positive, and I haven’t come across aspects that feel limiting or frustrating. Of course, as with any tool, there’s always room for improvement over time, but right now I don’t see any particular drawbacks worth mentioning. Review collected by and hosted on G2.com.

Response from Isabel Sauer of Contentsquare

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Hi Marco,

Thank you so much for the five star review. We are really happy to hear that CSQ is bringing you value and helping you dive deeper into user behaviour. It is also wonderful to know the product roadmap resonates with you.

We truly appreciate your feedback and look forward to supporting your continued success.

All the best,

Your CSQ Team

RC

Raúl C.

Head of Digital Analytics

Mid-Market (51-1000 emp.)

4/22/2025

"Beyond the data: understand your users"

5/5

What do you like best about Contentsquare?

What I like most about Contentsquare is how easy it makes it to understand user behavior on my website. The tool is super intuitive, visual, and designed so that anyone, even if they are not technical, can detect opportunities for improvement. I love how it translates complex data into actionable insights, something other platforms do not achieve. Additionally, the heatmaps, journeys, and frustration indicators are pure gold for optimizing the user experience. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

At other times I would say the price, but they are making more than a considerable effort to adapt to the needs and budgets of new clients (large, small, and medium). So no, it is no longer an expensive tool. It pays for itself very quickly. Review collected by and hosted on G2.com.

What problems is Contentsquare solving and how is that benefiting you?

Contentsquare helps me solve one of the great challenges of digital analysis: understanding the why behind the data. It's not just about knowing how many visits a page has or what its conversion rate is, but about detecting where users get frustrated, why they leave, which elements catch their attention the most, or how they actually navigate.

It also allows me to identify bottlenecks in the experience, usability errors, and improvement opportunities that usually go unnoticed in traditional tools. In short, it helps me make decisions based on real behavior, not assumptions. Review collected by and hosted on G2.com.

MB

Mariza B.

Conversion Specialist

Mid-Market (51-1000 emp.)

4/29/2025

"Contentsquare has changed my way of working!"

5/5

What do you like best about Contentsquare?

What I love the most about Contentsquare is the very insightful and easy to use platform it offers. Contentsquare is a powerful tool that help me uncover valuable insights in my everyday work. I also value a lot its' strong community and events! Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

The platform is a bit heavy, thus is slowing down my computer. Also, it is a bit expensive and thus cannot be accessible to a bigger number of companies. Support is not available fast but the CSM are helpful. Review collected by and hosted on G2.com.

What problems is Contentsquare solving and how is that benefiting you?

Contentsquare brings data to life! It enables me to understand website performance, decode user behavior, and identify friction points that can be turned into opportunities for improvement and growth. After more than four years of working with Contentsquare, I’ve developed the ability to assess websites and spot issues—such as click recurrence or attractiveness rate anomalies—even without relying on Contentsquare data. Review collected by and hosted on G2.com.

Response from Clémence Varszegi of Contentsquare

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Thank you Mariza! Thrilled to hear that Contentsquare has made such a strong impact on your daily work.

We're also really glad you enjoy our community and events which is also what we are about: Data & humans.

I'll add: thanks as well for your honest feedback on performance and pricing. We’re constantly working to improve the platform’s efficiency and accessibility.. And we now offer a freemium version of the platform!

ML

Michele L.

Global Head of E-Commerce and Digital Customer Engagement

Enterprise (> 1000 emp.)

8/13/2025

"Swiss knife in your pocket"

4.5/5

What do you like best about Contentsquare?

I consider Contensquare as a Swiss knife to better understand the customer behaviors and identified the improvements that we need to apply to improve the experience.

In addition, the session reply help us to find the answers coming from the analytical team and be able to support the single customer, especially after receiving a feedback. Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

The setup and the mapping might require some re-work on the application to be able to use all features. Review collected by and hosted on G2.com.

Response from Clémence Varszegi of Contentsquare

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Thank you Michele for the great analogy: we love being called a Swiss knife!

We're glad to hear Contentsquare helps you uncover opportunities to improve the experience and support individual users more effectively, especially through session replays.

We also hear you on the setup and mapping challenges.. It's an area we're continuously working to make smoother and more scalable. Thanks again for your valuable feedback!