DonorSearch Reviews & Product Details - Page 3

I do appreciate the scores (RFM, MLR, ACQ, PGID) that it provides to us. The screening results have been helpful.

I do find the Help section to be robust and usually guides me in the correct direction to answer my question. Review collected by and hosted on G2.com.

It is frustrating that the information we get in the profiles on giving, etc. is often listed as low quality and it's up to us to determine whether or not it is applicable.

The process for loading the data into Raiser's Edge 7 (this may very well be a Raiser's Edge thing and not a Donor Search thing) took an inordinate amount of time, even when it was loaded straight through the server into RE. I also disliked that the Acquisition Score and Planned Giving scores did not have a load into RE. In the case of Planned Giving, this forces us to compare information from two different systems before sending out correspondence. Review collected by and hosted on G2.com.

Yanna and Larissa are wonderful to work with. They respond to questions quickly and are always willing to help find the best way to extract certain information we need. Their customer service is impeccable and they are extremely knowledgeable about the software. I highly recommend working with both. Review collected by and hosted on G2.com.

DonorSearch is a little harder to use for business information when we are looking for certain citeria. Review collected by and hosted on G2.com.

DonorSearch is my first stop for so much of my prospect research work. The ability is create, manipulate, and save donor profiles is perfect for tracking wealth indicators and philanthropic histories. Review collected by and hosted on G2.com.

Very little to complain about! There is some learning curve, especially when it comes to the NXT integration that DonorSearch has, but the customer support has really come in handy. Review collected by and hosted on G2.com.

Gathers all information into one document Review collected by and hosted on G2.com.

Donor score too heavily based on home value and less on charitable giving and propensity to give Review collected by and hosted on G2.com.

Wealth summaries are great high-level looks at donors, and it's integrated with our CRM, Giveffect, so we don't have to go back and forth between software. We recently used the Marketing Lists, and it's difficult to see how fruitful that is, but we're hopeful it leads to new donors. Review collected by and hosted on G2.com.

Navigating DonorSearch when you're learning it isn't the most user friendly, but once you spend more time with it you understand it better. All the information, while valuable, isn't to be taken at face value, and while it does save some time, you need to still compare the data. Review collected by and hosted on G2.com.

DonorSearch has made it seamless to implement deep background research for our individual research and utilize broader datasets in our multichannel fundraising initiatives. The platform is easy to use and any difficulties we face are quickly responded to by a dedicated group of the DonorSearch team. Recently, integrating DonorSearch AI has simply elevated our usage to a near-daily degree. Review collected by and hosted on G2.com.

While others have an easier time, our own CRM does not integrate with DonorSearch. Less a "dislike" and more a "heads up" to get clarity from your own CRM when it comes to integration. Review collected by and hosted on G2.com.

DonorSearch is a great tool for finding new prospects and retrieving valid information for potential donors to your organization. DonorSearch provides training and resources to be efficient in your role. Customer Service is there for you around the clock. It has been an easy implementation process. Review collected by and hosted on G2.com.

I haven't had the chance to find out what I dislike about it as of yet. I'm new to the platform and so far I havent had any hiccups. Review collected by and hosted on G2.com.

DonorSearch provides great value. The cost is reasonable and the data is trustworthy and very useful in our analysis. We have used the scoring models to figure out the best way to focus our limited resources. The integration with Blackbaud RE-NXT helps keep more data in a single location. Excellent customer support, including the online tool. The interface is easy to use and there are detailed instructions and assistance through implementation. Review collected by and hosted on G2.com.

As with any tool that is based largely on names, there can be inaccuracies with common names. Some of the integration with RE-NXT is very easy but it's a bit of work to get other information into the system and requires intervention/coordation with the vendor. Review collected by and hosted on G2.com.

I like the amount of detail that is generated. Also, the assigned client success leader has always been quick to answer any questions and has helped me as I learn the system. This is platform we use on a monthly basis to run our new donors though to gain insights. Review collected by and hosted on G2.com.

Only that the upload process is a bit tricky, again I was helped each time I ran into an error. Having the screening file template has made the ease of use much better! Review collected by and hosted on G2.com.

Training and onboarding were have been exceptional. The sales experience was a delight and Elisabeth was so helpful in recommending the right thing for our institution. Data gives our development team the confidence to make bigger asks and they have been successful! Review collected by and hosted on G2.com.

Not DonorSearch's fault but the NXT Tile isn't queryable. You have to bring the data into Ratings to query on it. Hopefully, that functionality is upgraded by Blackbaud in the future. Review collected by and hosted on G2.com.