Lattice Reviews & Product Details

🌱 1. Performance Reviews That Don’t Suck

Why It’s Loved:

Lattice transforms performance reviews from once-a-year obligations into continuous, structured conversations.

The interface is clean, easy to use, and customizable by HR.

Supports 360 reviews, self-assessments, peer feedback, and manager evaluations.

✅ Benefit:

Encourages growth-focused feedback instead of just evaluation.

Saves HR and managers hours per cycle.

Employees feel seen, heard, and developed, not just judged.

🗺️ 2. Goal & OKR Tracking

Why It’s Loved:

Teams can set goals at the individual, team, and company level.

Real-time progress updates are visible across the org.

Goals can be tied to reviews or feedback for alignment.

✅ Benefit:

Increases transparency and alignment across teams.

Helps employees connect their work to big-picture objectives.

Fosters accountability and focus. Review collected by and hosted on G2.com.

🧩 1. Can Feel Overly Complex at First

Issue:

The platform is packed with features: performance reviews, 1:1s, OKRs, engagement surveys, feedback, analytics, etc.

New users often find it intimidating to navigate or adopt all at once.

⚠️ Impact:

Teams may underutilize key features without proper training.

Onboarding takes time for both HR and individual employees.

🔄 2. Too Much Manual Input

Issue:

Users often need to manually update goals, fill in review inputs, and log talking points.

There’s limited automation or integrations for pulling performance data from tools like Jira, Salesforce, etc.

⚠️ Impact:

Goal tracking and review inputs can become a chore if not maintained regularly.

Risk of reviews becoming a check-the-box exercise.

📅 3. Notifications and Nudges Can Be Annoying

Issue:

Lattice sends frequent reminders to complete reviews, update goals, or prep for 1:1s.

While helpful, some users feel overwhelmed or nagged—especially during review cycles.

⚠️ Impact:

Can lead to notification fatigue and employees tuning out important prompts.

📉 4. Limited Customization for Some Features

Issue:

Some users feel constrained by rigid review templates, goal structures, or survey question banks.

Fine-grained permissions or workflow customizations may be lacking depending on the org's size and needs.

⚠️ Impact:

Larger or more specialized orgs may need workarounds or admin-heavy solutions.

🧾 5. Historical Data Isn't Always Easy to Surface

Issue:

While you can view past reviews and feedback, some users report it’s not intuitive to find or analyze trends over time.

Feedback history across teams or managers can get fragmented.

⚠️ Impact:

Harder for managers or HR to make informed promotion or coaching decisions quickly. Review collected by and hosted on G2.com.

Lattice is a game-changer for businesses looking to streamline their people management processes. Its intuitive interface and ease of use make it accessible for teams of all sizes, while the robust feature set covers everything from performance reviews to goal setting and employee engagement. What truly sets Lattice apart is its outstanding customer support. The team is always ready to assist, ensuring a smooth experience from onboarding to ongoing use. Whether you're new to HR tech or a seasoned pro, Lattice delivers powerful tools with the support to match, making it a trusted partner for organizations focused on growth and employee success. Review collected by and hosted on G2.com.

the administrative system can feel a bit complex, and the user interface, while generally user-friendly, could benefit from some refinements to improve the overall navigation experience. Despite this, Lattice's strengths in functionality and customer support far outweigh any drawbacks, making it a solid choice for organizations looking to optimize their people management strategies. Review collected by and hosted on G2.com.

Lattice is very easy to use - I use it weekly if not daily for my role and have been impressed with the functionality and features. It makes our review process much easier and alleviates much of the admin burden associate with review time. We also recently implemented Lattice Engage for our eNPS surveys and it's great getting to see the different splices of data. The implementation process was very smooth as well. Review collected by and hosted on G2.com.

There are a few areas that can be a bit clunky, or take extra steps. For example, if you are an admin, you need to switch between admin mode (to kick start reviews, for example) but then if you want to go into your 1:1 notes you need to exit admin mode. Not a huge deal but the extra step can be cumbersome. Or if you are writing review questions, you need to first go into "questions", add it, then go back to the review and add the question. Review collected by and hosted on G2.com.

We have a dedicated Customer Account Manager who meets with us every couple of weeks discuss question that we might have as we are implementing modules. The AI features in Lattice are also something that we are liking and that we have seen a lot of improvement on even in the last 6 months. Review collected by and hosted on G2.com.

We started with Performance, Compensation and the Grow module and we have since started looking at HRIS and Engagement. Not a massive issue as we have our dedicated Customer Account Manager but it looks like there are different sales reps for each product. It would be nice to also have a consistent sales rep work with us as well. It would be nice to export the org chart into a Visio format (with the org fully expanded). Review collected by and hosted on G2.com.

I love the fact that it is intuitive, user-friendly from both an employee and administrative perspective, and it offers a complete suite of HR services. If you have a question, more than likely you can find an answer in the FAQs, but if not, the team at Lattice is top-notch and always ready to assist, whether it's implementing a new module or answering a simple question. Having many of our HR process integrated has been a lifesaver and made our team so much more efficient! I use Lattice every single day, and we are getting feedback that many of our employees do too! Review collected by and hosted on G2.com.

I love Lattice! The one thing I wish was added to the Performance module was an average overall score. For companies that still use review scores to assist with annual merit increases, having to compute these manually is labor-intensive and takes quite a bit of time. Review collected by and hosted on G2.com.

Lattice is easy to use and helps us to set the goals. when we use it helps to give feedback and track the employee progress. The interface is user friendly and it really helps managers, employees, HR as it helps with the team communication. Review collected by and hosted on G2.com.

Sometimes the notification can be overwelming it came 2 hours before the actual 1:1. And the mobile app is not as good as the desktop version. Review collected by and hosted on G2.com.

Our company uses lattice for performance reviews, feedbacks, 1:1 and setting the goals. I like how everything can be managed in one place. My manager updates my performance which I can monitor easily through lattice and can share the updates with them.

Interface is also clean and even a new team member can get used to it very easily. Review collected by and hosted on G2.com.

the website sometimes may load slow when the review is lengthy. Review collected by and hosted on G2.com.

What We Love:

Performance Reviews that don’t require a PhD in forms

Feedback you want to give and receive

Goals that align with company direction (and your career path)

Dashboards that make People data look good (and useful!)

1:1 tools that keep managers and employees synced like besties on a group chat

Dedicated account manager, Jhanio. He's responsive and always available to answer questions! Review collected by and hosted on G2.com.

Some features seem a bit strange, but we have addressed them with our Account rep and have put in feature requests! Review collected by and hosted on G2.com.

On the admin side, I love being able to see who is or isn't completing updates and 1on1 meetings. I prefer this over just trusting everyone is leveraging Lattice. The shoutout feature is also my favorite! Review collected by and hosted on G2.com.

I don't love having to log into Lattice to view meeting notes and tasks rather then have them in Slack or Notion. Also wish I could write the shoutout in Slack and it would translate to Lattice.This integration may already exist. Review collected by and hosted on G2.com.

Lattice has significantly improved how I manage performance and track development across my CS team. I appreciate the structured approach it brings to goal setting, 1:1s, and feedback. The ability to set OKRs and link them directly to team initiatives allows for clear alignment and accountability. The pulse surveys and engagement tools also provide valuable insight into team sentiment, which helps in proactively addressing challenges. It’s intuitive and makes performance conversations more meaningful and data-driven. Review collected by and hosted on G2.com.

While Lattice offers strong features, the navigation can be overwhelming at first, especially for new users who aren't familiar with performance platforms. Some customization options—such as adjusting review cycles or feedback templates—can be rigid unless managed centrally. Review collected by and hosted on G2.com.