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PagerDuty Reviews & Product Details

PagerDuty Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

PagerDuty Media

PagerDuty Demo - Mobile
Manage and respond to incidents via the mobile app on both iOS and Android
PagerDuty Demo - Remote Incident Response
Work incidents from wherever you are (shown: Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])
PagerDuty Demo - Simple On-Call Scheduling
Get a full view into your teams’ on-call schedules via the PagerDuty web and mobile app to ensure an incident is never missed.
PagerDuty Demo - Technical Service Dependencies
Better understand related incidents using Machine Learning with Technical Service Dependencies
PagerDuty Demo - Team Health
Keep a pulse on team productivity via the Team Health Dashboard (shown in the Slack integration)
PagerDuty Demo - Intelligent Dashboards
Get a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.
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PagerDuty Reviews (907)

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Reviews

PagerDuty Reviews (907)

View 2 Video Reviews
4.5
907 reviews

Pros & Cons

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Natalie A.
NA
Incident Manager
Enterprise (> 1000 emp.)
"Enhancing Incident Management with Pager Duty"
What do you like best about PagerDuty?

I love that pager duty has several different audible alerts, some of them are hilarious. Since picking up pager duty, I've been able to respond to incident and engage teams more efficiently. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

The only thing that I don't like about Pager Duty is that once I resolve an incident I can not re open the same incident if the issue recurs I have to start a new incident which sometimes can cause confusion with stakeholders and users. Review collected by and hosted on G2.com.

RS
IT Security Specialist - IAM
Information Technology and Services
Enterprise (> 1000 emp.)
"PagerDuty Has Transformed Our On-Call Experience"
What do you like best about PagerDuty?

What i like best about PagerDuty is how reliable and easy it is for managing on-call alerts. The mobile app is super handy, and the customizable notifications make sure i never miss a critical issue. It integrates well with our tools and just works when it matters most. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

Sometimes the alert noise can be overwhelming, especially when multiple systems trigger for the same issue. It takes a bit of effort to fine-tune alerts and avoid unnecessary pages. Also, the UI can feel a little cluttered a times, especially when navigating schedules or incident history. Review collected by and hosted on G2.com.

Diogo L.
DL
Head of DevOps
Mid-Market (51-1000 emp.)
"Streamlines incident response procedure"
What do you like best about PagerDuty?

Quite easy to define services, teams, and schedules, It has integration with many apps, and also supports webhooks making it quite easy to integrate with other monitoring systems.

The ability to define incident automations is great, we can get a slack notification, with a temporary incident channel created with already a Zoom call link created. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

Even though the incident workflows are great they are still limited in terms of functionalities, e.g. I would like incident channels to be archived only after X days. Review collected by and hosted on G2.com.

Ujjwal A.
UA
Devops Engineer
Computer Software
Mid-Market (51-1000 emp.)
"Best Tool for Alert Management and on call support"
What do you like best about PagerDuty?

1 - The services setup is evry easy

2 - The integration of services with various tools like slack and aws are very convinient and easy to integrate.

3 - The incident history helps in documenting the alerts as well

4 - Easy collaboration with Team Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

The AI feature plan is very expensive in Pagerduty overall the experience is good. Review collected by and hosted on G2.com.

Rijesh T.
RT
Principal Engineer - DevOps
Mid-Market (51-1000 emp.)
"A Must-Have Tool for On-Call and Incident Management"
What do you like best about PagerDuty?

It’s incredibly reliable when it comes to sending real-time alerts for critical issues.

Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay.

It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

Nothing to mention at all, its an essential software every enterprise should have Review collected by and hosted on G2.com.

Response from Dan Anderson of PagerDuty

Hi Rijesh – Thank you for the fantastic review! We’re thrilled to hear that PagerDuty has become such a reliable part of your on-call and incident management process. It’s great to know that features like real-time alerting, flexible notifications, and smart escalation policies are helping your team stay responsive and reduce both MTTA and MTTR.

We also appreciate your shoutout to our integrations with Zabbix and Prometheus. Streamlining incident response is exactly what we aim for. And we’re especially glad to hear that PagerDuty has brought peace of mind to your on-call team. That means a lot.

Thanks again for your thoughtful feedback and for being part of the PagerDuty community!

Luis M.
LM
Senior Software Engineer
Mid-Market (51-1000 emp.)
"PagerDuty bailed me out in mission critical services"
What do you like best about PagerDuty?

I like how pager duty sets up conventions for handling incidents, and the way they expose information to users. In terms of support, it's a relief having a tool like this producing alerts for our services. It integrates out of the box very well with the most recent telemetry tools, and its UI is very intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

The only improvement I can suggest to PagerDuty UI is a slight improvement in the notes. When acknowledging and troubleshooting an alert it would be useful to tag other people in the notes. The ability to add screenshots would be a plus. Review collected by and hosted on G2.com.

Response from Dan Anderson of PagerDuty

Hi Luis – Thank you for the awesome review! We’re thrilled to hear that PagerDuty has been a key part of keeping your mission-critical services running smoothly. It’s great to know our UI, integrations, and alerting capabilities are helping you stay on top of incidents and drive faster resolutions.

We also really appreciate your feedback on note-taking during incidents. Being able to tag teammates and add screenshots is a smart idea. We’ve shared this with our product team, as we’re always looking for ways to make incident response even more collaborative and efficient.

Thanks again for sharing your experience, and for trusting PagerDuty when it matters most.

Harikrishnan A.
HA
Software Engineer
Computer Software
Small-Business (50 or fewer emp.)
"Timely Alerts with Effortless Setup"
What do you like best about PagerDuty?

I find the PagerDuty mobile app very useful because it allows me to check, acknowledge, resolve, and assign alerts right from the app. The alerts are communicated promptly through phone, email, or SMS, enabling immediate investigation and resolution. The simple UI of the mobile app and the detailed web portal are standout features. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

Sometimes I face issues with sso Review collected by and hosted on G2.com.

Rezza F.
RF
Technical Lead
Automotive
Mid-Market (51-1000 emp.)
"A Proactive Solution with Room for Improvement"
What do you like best about PagerDuty?

PagerDuty excels at providing comprehensive insights into issues and offers seamless integrations with other monitoring services like Datadog and New Relic. Its tiered on-call rotation (levels 1-5) is also a valuable feature. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

We've encountered instances where PagerDuty fails to send notifications, sometimes auto-resolving at Level 1. This has led to missed issues, negatively impacting our health dashboard and overall incident response. Review collected by and hosted on G2.com.

Response from Dan Anderson of PagerDuty

Hi Rezza – Thank you for the detailed review and for highlighting how PagerDuty is helping your team proactively identify and resolve issues. We’re especially glad to hear that our integrations, as well as our tiered on-call rotation, are making a positive impact on your operations and application quality.

We’re sorry to hear about the issues you’ve experienced with missed notifications and auto-resolving incidents. That’s definitely not the experience we want for our users. If you haven’t already, we’d encourage you to reach out to our support team so we can help investigate what’s happening.We want to ensure your team is always covered when it matters most.

Thanks again for your feedback and for being part of the PagerDuty community. We appreciate the opportunity to keep making the platform better for you.

Amir W.
AW
DevOps Engineer
Mid-Market (51-1000 emp.)
"Bad product turned GOOD!! fully customizable alert management platform!"
What do you like best about PagerDuty?

***EDIT***

Customizeable routing, both at the global top level and at the individual service level. Custom alerting behavior per service and given logic.

Intuitive OnCall scheduling and escalation policy.

---

PagerDuty is well spread and used by many - though I find less than 0 reasons why..

Other than the fact it is working somewhat as expected (and that also isn't easy to achieve) there's not a single good thing I can say about this product, or the team developing it. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

***EDIT***

Original below.

When a good word is due then one must be given. Kudos to the PagerDuty team for making a great turnaround comback with their product.

It now works as a whole ecosystem wiht integrations and fully customizeable logic in terms of routing and alerting conditions. All the below mentioned was fixed to the point where not only is the product usable and somewhat intuitive, but also provides unmatched capabilities at a very low implementational cost (simple to integrate with).

it now comes with a fully functional Terraform provider as well!

Good job PagerDuty engineering for making the biggest turnaround I've seen, And thank you for taking this matter seriously. It did not go unnoticed.

------

EVERYTHING. I'll explain:

1. The product is bad(!), and their code is not up-to-standard with current methodologies (SSO is only partially supported, alert ingestion and processing is lacking, etc'). It also looks like a "dot com" era product written in basic HTML1 and PHP - but that's a matter of personal opinion and preferance..

2. Everything is confusing - integrations can be set on the global level and would not appear on the service level, and vise-versa, there are multiple locations for setting alert handling rules and above all - the docs are outdated and contradicting

3. Bad organizational behavior - for example, they do not have an SLA for support tickets. My tickets usually go about a week unattended. Also, they removed Support Chat for non-premium customers without giving notice. As far as I understand - my tickets opened via chat are GONE. No notification, no nothing. Also, our account managers are away constantly and rarely answer messages.

4. Product has A LOT of design bugs - one example is that even when using SSO - deleted users are not EPHERMAL!!!! meaning, that when you remove a user, the user object remains!!! (a perfect example of such a case is when setting a user as onCall, and then removing it, the deleted user remains as oncall - WTF?!?)

5. And worst of all, they have a terrible attitude!! - I got the sense that they truly believe in their right of way. No regard for customers, no regard for the operations dependent on their product, and zero f***s given about the customer. Review collected by and hosted on G2.com.

Response from Dan Anderson of PagerDuty

**Updated Response 12/24** - Amir, thank you for the updated review and feedback. Its rewarding to hear that our continued product updates have made a difference in your experience and we are incredibly grateful for your feedback. I will share your comments with our product team as I am sure they will be thrilled to hear about your improved experience. Thank you for being a PagerDuty customer!

Hi Amir,

Thank you for providing this feedback. We take comments from our users very seriously and use them to help us improve our products in the future. I’m sorry to hear that you’ve had a frustrating experience with PagerDuty to date, so I’d like to address each of your pain points below with some context on how we are working to solve some of the challenges you’re experiencing and what you can already do today to see more value from PagerDuty -

1. We are in the process of modernizing the PagerDuty Authentication architecture starting with our Login pages by the end of this year, and improving our support for SSO/SAML functionality.

2. Our event processing offers both global integrations and service integrations to allow our customers the flexibility to adjust for their use cases. In Event Orchestration, regardless of how an event was ingested, the rules which exist for management of the event that arrived are observable at the service level.

3. We apologize for any inconvenience and we are sorry you have not had a positive experience with our support organization. We consistently strive to meet and exceed our SLA's, but they do differ by the support plan purchased. Full details on our SLA's are publicly available on our website [https://www.pagerduty.com/support-policy/]. We do have a single centralized ticketing system regardless of the channel used to communicate with us. We can confirm that your cases created by chat are effectively in the system. We’d be happy to work with you to help you locate them or fix any visibility issue we might have in the portal.

4. Depending on your SSO provider used, you can decommission users after being deactivated in the SSO provider's directory. For example, Okta supports this with a Pagerduty API call that is made to PD after a user has been deleted in Okta. We have a knowledge base article outlining considerations for offboarding users from Pagerduty and maintaining a fully staffed on-call schedule located here: https://support.pagerduty.com/docs/offboarding.

Additionally, we understand that seeing inactive users on a schedule or escalation policy can be frustrating. However, it’s a failsafe so no schedule or escalation policy has gaps that allow an issue to fall through the cracks. Account owners can easily see who needs to be replaced on a schedule and make those adjustments with the above offboarding protocols.

5. At PagerDuty, our top priority is ensuring our customers are happy and successful with our products. In addition to taking feedback directly from review sites like G2, we regularly engage with customers in community forums and host customer advisory boards to solicit our customer's input on ways we can improve and evolve our solutions to best support them. Additionally, many of our customers like to engage with us in the PagerDuty Community [https://community.pagerduty.com/forum] where they can share feedback and hear directly from other users around PagerDuty best practices. We are always doing our best to address user needs / concerns and hope you’ll give us another opportunity to improve your experience with our products and people.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Best tool In market of Incident and On call management"
What do you like best about PagerDuty?

Its a really good tool which provides very good features like you can create multiple service in pagerduty to mange multiple endpoints alerts also It has good features for on call which allows smooth on call rotation and incident management. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

Price is bit towards the higher side that be one thing they can make better Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

Average Discount

8%

Perceived Cost

$$$$$

How much does PagerDuty cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 61 purchases.

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PagerDuty Features
Workload Processing
Scalability
Administration Console
Workflow Management
IT Issue Identification
Job Scheduling
API / Integrations
Constant Monitoring
Timely Alerts
TIcket Accuracy
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