What do you like best about PagerDuty?
***EDIT***
Customizeable routing, both at the global top level and at the individual service level. Custom alerting behavior per service and given logic.
Intuitive OnCall scheduling and escalation policy.
---
PagerDuty is well spread and used by many - though I find less than 0 reasons why..
Other than the fact it is working somewhat as expected (and that also isn't easy to achieve) there's not a single good thing I can say about this product, or the team developing it. Review collected by and hosted on G2.com.
What do you dislike about PagerDuty?
***EDIT***
Original below.
When a good word is due then one must be given. Kudos to the PagerDuty team for making a great turnaround comback with their product.
It now works as a whole ecosystem wiht integrations and fully customizeable logic in terms of routing and alerting conditions. All the below mentioned was fixed to the point where not only is the product usable and somewhat intuitive, but also provides unmatched capabilities at a very low implementational cost (simple to integrate with).
it now comes with a fully functional Terraform provider as well!
Good job PagerDuty engineering for making the biggest turnaround I've seen, And thank you for taking this matter seriously. It did not go unnoticed.
------
EVERYTHING. I'll explain:
1. The product is bad(!), and their code is not up-to-standard with current methodologies (SSO is only partially supported, alert ingestion and processing is lacking, etc'). It also looks like a "dot com" era product written in basic HTML1 and PHP - but that's a matter of personal opinion and preferance..
2. Everything is confusing - integrations can be set on the global level and would not appear on the service level, and vise-versa, there are multiple locations for setting alert handling rules and above all - the docs are outdated and contradicting
3. Bad organizational behavior - for example, they do not have an SLA for support tickets. My tickets usually go about a week unattended. Also, they removed Support Chat for non-premium customers without giving notice. As far as I understand - my tickets opened via chat are GONE. No notification, no nothing. Also, our account managers are away constantly and rarely answer messages.
4. Product has A LOT of design bugs - one example is that even when using SSO - deleted users are not EPHERMAL!!!! meaning, that when you remove a user, the user object remains!!! (a perfect example of such a case is when setting a user as onCall, and then removing it, the deleted user remains as oncall - WTF?!?)
5. And worst of all, they have a terrible attitude!! - I got the sense that they truly believe in their right of way. No regard for customers, no regard for the operations dependent on their product, and zero f***s given about the customer. Review collected by and hosted on G2.com.