Dynamics 365 Sales Reviews & Product Details - Page 3

Dynamics 365 Sales Product Details

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA).

Seller

Microsoft

Discussions

Dynamics 365 Sales Community

Product Description

Microsoft Dynamics 365 Sales automates sales, customer service, and marketing. CRM enables extensive customization. Deploy online or install on premises.

Overview by

Kyle Teegarden

Pricing

Pricing provided by Microsoft Dynamics 365 Sales.

Dynamics 365 Plan

$210

/month per user

Customer Engagement Plan

$115

/month per user

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

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Dynamics 365 Sales Integrations

(4)

Integration information sourced from real user reviews.

Dynamics 365 Sales Media

Dynamics 365 Sales Demo - New Opportunity

This shows a new opportunity in CRM, showing all relevant details and includes process flow to progress to close, as well as the ability to collaborate through Lync and Yammer

Dynamics 365 Sales Demo - Sales Dashboard

This shows a sales person's dashboard including their funnel, top opportunities and work in progress. This dashboard is completely configurable enabling each sales person to show the information most relevant and useful to them.

Dynamics 365 Sales Demo - Mobile tablet app

This shows a sales person's Dynamics CRM app - in this case on an iPad but also available for Windows and Android tablets.

This shows a corporate customer (account), providing a complete view of all interactions with the client, as well as how the sales team has collaborated to support the client using Yammer

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KC

Kirtiman C.

Senior Project Management Consultant

Enterprise (> 1000 emp.)

10/3/2024

"Awesome sales automation tool!"

4.5/5

What do you like best about Dynamics 365 Sales?

Its easy to do the sales automation, check the performanec of sales team and get the results in the dashboards, good product! Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

More dependency on the implementation partner. Review collected by and hosted on G2.com.

UA

Verified User in Accounting

Mid-Market (51-1000 emp.)

10/22/2024

"Although I do not use it dynamics 365 sales at every single day I have found it incredibly useful"

3.5/5

What do you like best about Dynamics 365 Sales?

Although I do not use it dynamics 365 sales at every single day I have found it incredibly useful the times I have used it and would recommend to others I really like how we used easy to use and very intuitive Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

The only downside I feel like is that it's primarily for Microsoft Review collected by and hosted on G2.com.

DK

david k.

Information Technology Support Specialist

Logistics and Supply Chain

Mid-Market (51-1000 emp.)

2/21/2024

"I can boldly make a decision with confidence knowing it is accurate from real-time data access."

4.5/5

What do you like best about Dynamics 365 Sales?

<b>Boldly</b> make decisions from real-time access to data. Effectiveness for streamlining the pipelines. Extensiveness for the sales team to provide insights that are reliable. Dreadful for its customization. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Exemplifies the efficiency with real-time data access. Cost effective. Review collected by and hosted on G2.com.

IS

Ishant S.

Cloud Consultant

Enterprise (> 1000 emp.)

3/21/2024

"All feature in one place"

5/5

What do you like best about Dynamics 365 Sales?

It's easy to use & customized.

You can track everything with D365 like mails, conversation, calls etc. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

when you make changes in D365 on global level it's gives your few issues. Review collected by and hosted on G2.com.

AD

Amy D.

Commercial Integration Manager

Enterprise (> 1000 emp.)

10/23/2019

"Great tool for Capturing Future Business"

4.5/5

What do you like best about Dynamics 365 Sales?

The upside of using D365 is that you can capture your sales forecast, add notes and attach documents all in one place. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

At times, D365 is a little cumbersome to navigate. There are so many links to get through Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Sales:

D365 is a really powerful tool. Spend the money to enable all of the capabilities of the program, such as tracking email correspondence on opportunities. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

By entering opportunities in D365, we are able to see product areas that we need to focus and improve upon based on our forecasts Review collected by and hosted on G2.com.

AB

Aaron B.

Mid-Market (51-1000 emp.)

1/17/2024

"Dynamics is a decent system that will do what you need it to."

4/5

What do you like best about Dynamics 365 Sales?

The platform is fairly user friendly and easy enough to administrate. It integrates with our phone system which is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Microsoft is lacking customer support when it comes to most of their products. Review collected by and hosted on G2.com.

SN

Siddharth N.

Customer Service Representative

Mid-Market (51-1000 emp.)

1/16/2024

"A Great tool that can sometimes be annoying to navigate"

3.5/5

What do you like best about Dynamics 365 Sales?

-One of the most powerful things with D365 is that you can pretty much configure it to do most of the stuff your business requires.

-In my experience you can customize nearly most things as it suits for your business which is a big plus!.

-Intergration with other apps also work decently. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

-The UX/UI can be painstaking at times to work with.

-It does have its time of being slow, also considering the learning curve could be a bit steep at times. Review collected by and hosted on G2.com.

AP

Ashok P.

IT Manager

Small-Business (50 or fewer emp.)

1/31/2024

"Dynamics CRM - A comprehensive tool for Sales"

4/5

What do you like best about Dynamics 365 Sales?

Ease of use, Integrates with various products, Complete Vertical solutions related to the industry specific, Easy deployment and implementation Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Some time performance issues. Browsers side issues, On premise had limited functionalities compared to online versions. Review collected by and hosted on G2.com.

ES

Em S.

Mid-Market (51-1000 emp.)

11/23/2023

"Decent"

2.5/5

What do you like best about Dynamics 365 Sales?

I like that I can navigate to the entire customer profile and see a snap shot of all activity/ account details Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

At times it is slow to log in and it doesn't link to ServiceMax for scheduling Review collected by and hosted on G2.com.

MY

Muhammad Y.

Founder / CEO

Mid-Market (51-1000 emp.)

5/26/2023

"Microsoft D365 Sales"

4/5

What do you like best about Dynamics 365 Sales?

Dynamics 365 Sales provides us with a powerful set of tools and capabilities to streamline our sales processes, enhance customer relationships, and make data-driven decisions. The comprehensive CRM functionalities, integration with other Microsoft products, intelligent insights, mobile accessibility, and scalability make it an invaluable asset for our sales teams. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Some areas for improvement in Dynamics 365 Sales include the user interface, certain reporting features, the learning curve for new users, integration challenges with third-party applications, and the pricing structure. However, these areas do not diminish the overall value and functionality of the platform. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Dynamics 365 Sales solves the problems of fragmented customer data, inefficient sales processes, limited visibility and insights, collaboration challenges, and mobility hurdles. By addressing these issues, we experience improved customer satisfaction, increased sales productivity, better decision-making, enhanced collaboration, and the ability to adapt to remote work scenarios effectively. Review collected by and hosted on G2.com.