Dynamics 365 Sales Reviews & Product Details - Page 4

Dynamics 365 Sales Product Details

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA).

Seller

Microsoft

Discussions

Dynamics 365 Sales Community

Product Description

Microsoft Dynamics 365 Sales automates sales, customer service, and marketing. CRM enables extensive customization. Deploy online or install on premises.

Overview by

Kyle Teegarden

Pricing

Pricing provided by Microsoft Dynamics 365 Sales.

Dynamics 365 Plan

$210

/month per user

Customer Engagement Plan

$115

/month per user

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

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Dynamics 365 Sales Integrations

(4)

Integration information sourced from real user reviews.

Dynamics 365 Sales Media

Dynamics 365 Sales Demo - New Opportunity

This shows a new opportunity in CRM, showing all relevant details and includes process flow to progress to close, as well as the ability to collaborate through Lync and Yammer

Dynamics 365 Sales Demo - Sales Dashboard

This shows a sales person's dashboard including their funnel, top opportunities and work in progress. This dashboard is completely configurable enabling each sales person to show the information most relevant and useful to them.

Dynamics 365 Sales Demo - Mobile tablet app

This shows a sales person's Dynamics CRM app - in this case on an iPad but also available for Windows and Android tablets.

This shows a corporate customer (account), providing a complete view of all interactions with the client, as well as how the sales team has collaborated to support the client using Yammer

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SI

Shikha I.

System Administrator

Information Technology and Services

Mid-Market (51-1000 emp.)

2/14/2024

"Have revolutionized our sales operations."

4.5/5

What do you like best about Dynamics 365 Sales?

Legendary for revolutionizing our sales operations. Great promoter with campaigns. Most spontaneous for easier customization. Exceptionally efficient with sales analytics. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Exceptionally efficient for sales analytics. Review collected by and hosted on G2.com.

KW

katie w.

Financial Analyst

Logistics and Supply Chain

Mid-Market (51-1000 emp.)

2/16/2024

"Exceed our expectations with approval process workflows."

4.5/5

What do you like best about Dynamics 365 Sales?

It has performed marvelously with approval process workflows. Scalable and robust with email marketing. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

It has performed marvelously with approval process workflows. Review collected by and hosted on G2.com.

RB

Ritesh B.

TA Specialist

Mid-Market (51-1000 emp.)

12/21/2023

"Review for Dynamics 365 Sales"

5/5

What do you like best about Dynamics 365 Sales?

The Best I like in Dynamics 365 Sales is we can use them Easily through Mobile.Lost of improvement and updates, CRM, and enhanced security is the most important feature that I like in this software Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

There is not much Database Included as per User Review collected by and hosted on G2.com.

CO

Chidiebere Moses O.

Global Authorized Agent & Ambassador

Mid-Market (51-1000 emp.)

5/30/2023

"Sales-Team Friendly Application"

5/5

What do you like best about Dynamics 365 Sales?

This Microsoft productivity tool is highly effective in converting ordinary leads into closed deals, making it a valuable asset for nurturing sales. It streamlines sales processes to focus on what truly matters, empowering the sales team to engage with potential clients, manage accounts, and track and analyze the performance of each lead.

It is designed to be user-friendly for sales teams, offering seamless integration with other Microsoft applications like Microsoft 365 through the Cloud, as well as the Power Platform. This integration provides a unified and comprehensive solution for managing sales activities, enhancing customer experience through active engagement, and ultimately driving business growth.

Also, I like it for -

Easy to use

Easy to integrate with other Microsoft Applications

It is intuitive

Very good functionalities

All-in-one platform for sales activities Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

If you are not very familiar with Microsoft productivity tools, you may benefit from a tutorial to learn your way around this particular tool. However, it's worth noting that the user interface and overall experience may not have seen significant improvements compared to other Microsoft applications.

Additionally, for some businesses, managing this tool may be considered relatively expensive. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

1. Streamlining sales processes and making them more efficient and effective.

2. Improved lead management allows businesses to track and nurture leads effectively.

3. Empowering the sales team to interact with potential clients, fostering better customer engagement and relationships.

4. Offering effective features for managing customer accounts, ensuring efficient handling of important client information.

5. Performance tracking and analysis, providing valuable insights for better decision-making by analyzing the performance of each lead.

All of this leads to improved decision-making and helps improve our overall business growth. By addressing day-to-day sales problems and providing valuable functionalities, it contributes to our business success. Review collected by and hosted on G2.com.

PR

Pritesh R.

Digital Sales Manager

Small-Business (50 or fewer emp.)

1/20/2024

"Ease of use and smooth process flow"

4.5/5

What do you like best about Dynamics 365 Sales?

The process for dynamic 365 is pretty streamlined which helps in smooth workflow Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Nothing as such, the UI UX could be a bit better Review collected by and hosted on G2.com.

MP

Mary P.

Process Improvement and Change Management Supervisor

Mid-Market (51-1000 emp.)

3/19/2023

"Perfect Sales Cycle and Metrics All In One Place"

4.5/5

What do you like best about Dynamics 365 Sales?

I like that you can customize your business process flow or sales cycle to meet the specific industry that you are in. The interface is well-supported and feature enhancements are easy to take on. Dynamics 365 has completely changed the way our Sales and Recruiting team interacts, communicates, and produces quality products. I especially love the plug in's available for Microsoft Teams and Outlook 365. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

If I had to be picky, I would say the formating tool that is out of the box for the Timeline section of contact records is a bit difficult to use while typing. Review collected by and hosted on G2.com.

RK

Rohit K.

Mid-Market (51-1000 emp.)

11/8/2023

"Good product Needs to be properly configured to the companies requirements to be effective"

4/5

What do you like best about Dynamics 365 Sales?

Will suit emerging and mid sized companies which don't need the complexity of SFDC Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Trying to compete with bigger CRM's and in turn complicating the product for mid size users- target segment Review collected by and hosted on G2.com.

UE

Verified User in E-Learning

Small-Business (50 or fewer emp.)

10/23/2019

""Transforming Sales Operations with Dynamics 365 Sales: A Powerful Solution for Business Growth""

4.5/5

What do you like best about Dynamics 365 Sales?

Comprehensive Sales Management: Dynamics 365 Sales offers a comprehensive set of tools and features to manage the sales process efficiently. It provides a centralized platform for tracking leads, managing opportunities, and nurturing customer relationships throughout the sales cycle. This capability helps sales teams stay organized, prioritize activities, and drive revenue growth.

Integration with Microsoft Ecosystem: Dynamics 365 Sales seamlessly integrates with other Microsoft products and services, such as Office 365, Outlook, and Teams. This integration enables sales teams to leverage familiar tools and workflows, improving productivity and collaboration. For example, users can access customer data and sales insights directly within Outlook, enhancing efficiency and reducing context switching.

Customer Relationship Management (CRM) Capabilities: Dynamics 365 Sales is built as a CRM solution, offering robust customer relationship management features. It enables users to track customer interactions, manage accounts, and gain a holistic view of customer data. This helps sales teams understand customer needs, personalize engagements, and build stronger customer relationships. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Complexity and Learning Curve: Dynamics 365 Sales is a feature-rich solution that can have a steep learning curve for new users. The platform offers extensive customization options and configuration settings, which may require technical expertise or training to fully leverage. Users may need time to familiarize themselves with the system and its functionalities.

Customization Limitations: While Dynamics 365 Sales offers customization capabilities, some users have expressed limitations in terms of the extent of customization possible. Advanced customization may require technical expertise or development resources, and there may be certain areas of the platform that are not customizable, restricting flexibility for some organizations' unique requirements.

Integration Challenges: While Dynamics 365 Sales integrates well with other Microsoft products and services, integrating with non-Microsoft systems or third-party applications can sometimes be challenging. Custom integrations may require additional development effort or third-party tools, and compatibility issues may arise when working with diverse IT environments. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Sales:

I would Recommend every organisation which deal with sales and marketing to have microsoft dynamics and use them to get the sales report and review it.sales provide you the overall details of customers and contacts and details of sales and sales report . microsoft dynamics provide the correct details and detailed analytics of sales genarated and overall details of the customers and clients. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Streamlined Sales Processes: Dynamics 365 Sales provides a centralized platform for managing sales processes, enabling organizations to streamline their sales activities. It helps automate and standardize tasks such as lead management, opportunity tracking, and pipeline management. This solves the problem of manual and disjointed sales processes, leading to improved efficiency and productivity.

Improved Sales Visibility and Forecasting: Dynamics 365 Sales offers real-time insights and analytics into sales performance, pipeline visibility, and revenue forecasting. This helps organizations gain a comprehensive view of their sales operations, identify bottlenecks, and make informed decisions. By solving the problem of limited visibility into sales activities, organizations can improve forecasting accuracy and make proactive adjustments to meet sales targets.

Enhanced Customer Relationship Management: Dynamics 365 Sales provides robust customer relationship management capabilities, allowing organizations to effectively manage and nurture customer relationships. It centralizes customer data, interactions, and communication history, enabling sales teams to deliver personalized experiences and build stronger relationships. This solves the problem of fragmented customer data and improves customer satisfaction and loyalty. Review collected by and hosted on G2.com.

VS

Vishal S.

Inside Sales Account Manager

Enterprise (> 1000 emp.)

12/14/2021

"Best cloud based technology in the world."

4.5/5

What do you like best about Dynamics 365 Sales?

It's a compotes Pacakge of all in one Microsoft office, Enterprise resource planning ( ERP) and customer relationship management (CRM). It's best in the market as it has best cyber security in the world. Pay as you go is the best part. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

It's don't like it's license part. One must have their system licensed with ms or other like Linux. Could work on implementing with open source. Price is also little high. Most people go for open source in case of low budget. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Sales:

It's recommended if you have 500 plus employees Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

MS office is something a need of every company and it's providing along with CRM and ERP. It's all in one solution with subscription based. We can add or remove as per the requirements. Doing Daily sales creating and closing opportunities Review collected by and hosted on G2.com.

HK

Heena K.

Small-Business (50 or fewer emp.)

8/22/2023

"review"

5/5

What do you like best about Dynamics 365 Sales?

user friendly good nature and helpful interested at dynamics 365 sales nice to work space liked th e workspace dynamics are very interested nice work thanks for it Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

sometimes slow not able to capture sometimes not even get clearificaton not so the dynamics 365 have to be clarify Review collected by and hosted on G2.com.