Birdeye Reviews & Product Details - Page 2

We’ve really enjoyed using Birdeye. The platform makes it so easy to keep up with customer reviews and respond quickly. I especially like the AI reply suggestions—they save us time while still letting us personalize our responses. Overall, it’s user-friendly, efficient, and a great tool for managing our online reputation. Review collected by and hosted on G2.com.

One challenge we’ve noticed is that when a customer edits their review, it doesn’t always prompt or flag that the review has changed. It would be great if the system notified us consistently so we don’t miss important updates from our guests. Other than that, the experience has been very positive. Review collected by and hosted on G2.com.

I really enjoy the layout of the platform and how it is customizable to each business. I've also been so thankful for the entire Birdeye team. They are very responsive and helpful anytime we have a question or issue. Review collected by and hosted on G2.com.

The GBP profiles sometimes have issues connecting to the Birdeye platform. Anytime I've had this issue, though, the Birdeye team has been on it immediately. They usually resolve it as soon as possible, providing clear communication along the way. Review collected by and hosted on G2.com.

What I like best about using BirdEye is how seamlessly it helps us collect and showcase client feedback. The platform makes it incredibly easy to manage reviews across multiple channels, respond quickly, and highlight positive experiences that build trust with our community. It’s been a game-changer for improving visibility and strengthening our reputation. Review collected by and hosted on G2.com.

While BirdEye offers powerful tools for managing reviews, there are a few areas that could be improved. The dashboard can feel a bit overwhelming at first, especially for new users trying to navigate all the features. Occasionally, syncing issues with third-party platforms cause delays in review updates, which can be frustrating. I also wish there were more customization options for automated responses and reporting templates. That said, the support team is responsive, and the platform continues to evolve. Review collected by and hosted on G2.com.

As a company managing 62 offices, Birdeye has been instrumental in centralizing and streamlining our online reputation management and customer feedback processes. What we like best is its robust capability to handle a large volume of locations with ease. We appreciate the centralized controls providing us the ability to manage review requests, surveys and monitor feedback across all of our offices across the country from a single dashboard, which helps eliminate fragmentation and ensure we maintain brand consistency. We rely on the automation of review requests via SMS and email after customer interactions which has significantly boosted our review volume. Similarly, the survey functionality allows us to gather feedback and gauge customer sentiment regarding our service, giving our team the information necessary to manage our many teams out in the field across multiple departments. We also rely on the detailed analytics and reporting features; we are able to use this data with Tableau providing our team with accurate visualizations of our collected data. We also appreciate the ability to push reviews to various platforms like Google and Facebook, and we benefit from the improved visibility on these platforms across all of our locations. Our team uses Birdeye throughout each day and we recommend their services. Review collected by and hosted on G2.com.

While we consider Birdeye to offer incredible value to our business, there are a few areas where we have encountered challenges and see areas for improvement. The initial setup and onboarding required significant effort and coordination from multiple departments of our company for us to ensure consistent adoption across all our locations. We found Birdeye customer support to generally be helpful for the most part, however a more streamlined bulk onboarding process would be beneficial in our opinion. While their survey templates are good, having more advanced options for survey logic or design would be welcome as this would cater to very specific departmental needs without requiring custom development on our end. We like that they offer rest API data points, their documentation is in need of more attention, we would have appreciated use cases, and examples of implementation, I personally have reached out to customer service and their response was pretty vague, without providing any examples or direction, leaving our team to create our own solution. Thankfully their API is pretty straightforward and we appreciate that they provide this method of access to data. Review collected by and hosted on G2.com.

I've used a handful of other platforms, but Birdeye seems to actually sync properly across all listing sites. I like how easy it is to use (even for an employee who isn't going to be in it consistently) and being able to sync any changes to our listings. There isn't any lagging in the UX like some other platforms have, which is nice when I just need to pop in for a quick change and then move on to my next task. Review collected by and hosted on G2.com.

As of right now, I don't dislike anything about Birdeye. It does what I need it to do and when I need it to do it. Review collected by and hosted on G2.com.

It is incredibly simple to manage reviews & responses when they are all consolidated. The AI response feature it phenomenal as well. It is a huge timesaver, and makes reputation management significantly quicker and easier. It is also the preferred method of response via my leadership team. I really appreciate the constant improvement & streamlining of the site. I wish I'd had this for previous businesses! I will definitely continue to utilize & recommend to colleagues and other business owners. Review collected by and hosted on G2.com.

Birdeye is essentially perfect at this point. Review collected by and hosted on G2.com.

Using Birdeye helps me daily by streamlining customer interactions and reputation management. The platform is intuitive and easy to navigate, making it simple to manage reviews, communicate with customers, and analyze feedback—all from one place. The smooth implementation meant we could start using it quickly without disruption.

I rely on it every day for:

Review management: Staying on top of customer reviews across platforms, responding quickly, and improving our online reputation.

Customer messaging: Communicating with customers through text, email, and webchat in one inbox.

Analytics: Getting clear insights into customer feedback and team performance to make informed decisions.

Integrations: It works seamlessly with our existing tools, so it fits naturally into our workflow.

And the customer support is always responsive whenever we need help.

Overall, Birdeye saves time, boosts efficiency, and helps us maintain strong customer relationships—making it essential to our daily operations. Review collected by and hosted on G2.com.

Nothing, I like everything about birdeye Review collected by and hosted on G2.com.

The most helpful thing about Birdeye is the calendar view! I like how you can see the week in full and see how often you are posting! I also like the AI recommended times to post for the most engagement, that is very helpful when trying to make sure you are reaching an audience. I also really like how it shows you what the post will look like in the social media format, it makes it easier to know how it will look to viewers. Review collected by and hosted on G2.com.

Every once in a while it lags, freezes, and crashes although I do believe it is improving. Review collected by and hosted on G2.com.

I check Birdeye everyday to keep an eye on our reviews and how we are doing with service. Our company has a survey that goes to all customers after they check out, which is a great way for us to get real time feedback. It's super easy to use and you can also use a lot of filters to find exactly what you are looking for. Review collected by and hosted on G2.com.

I don't have any extreme negatives off the top of my head with Birdeye. Sometimes it lags a little, but nothing major. Review collected by and hosted on G2.com.

Birdeye has really made a difference for our business. Its easy to use and our team was able to get the hang of it quickly without a lot of training. Setting it up was very easy and their support team is always available to answer our questions and guide us through the process. We use it every day mainly for managing reviews and messaging customers and its full of features that actually make our jobs easier. It also works smoothly with our existing systems, so everything works together without any headaches. Overall it’s been a great tool for staying connected with our customers. Review collected by and hosted on G2.com.

One thing I wish were easier is the ability to reply to reviews on every site. It would be so much more convenient if platforms like the Better Business Bureau, Trustpilot, and Best Company could be linked, so we wouldn’t have to go directly to each site to respond. We are able to see the reviews on Birdeye but have to reply directly on their original site as opposed to google which is linked. Review collected by and hosted on G2.com.