Textline Reviews & Product Details

Textline enables instant and convenient communication that can happen anytime and anywhere, making it easier to stay connected without the need for calls or emails. Text programs provide a written record of conversations for future reference and allow automation of messages such as reminders or alerts, saving time and effort. They also make it simple to reach many people at once, which is useful for marketing or customer service, often at a lower cost than other methods. Plus, text messages generally have higher engagement rates since people tend to read and respond quickly, and texting works across almost all mobile devices, ensuring broad accessibility. Review collected by and hosted on G2.com.

Text messages often have character limits, which can make it difficult to convey detailed information. Without vocal tone or facial cues, messages can sometimes be misunderstood or feel impersonal. Review collected by and hosted on G2.com.

You can reach out if you have any issue right there on your page!! No need to email and wait for for the answer.They respond in kind, right away.

Best thing is I can see the unresolved text at a glance and address them. It allows me to do it by the oldest text also. If it is not to be address by me. I can tranfer the text to another agent.

it also gives me the ability to send a text at a later time if I wish.

And-- send a private text if I wish ..

As you can see, there is not the possibility of just naming one thing!

Textline ROCKS Review collected by and hosted on G2.com.

I must be honest. I do NOT think there is anything I do not like. Don't change it. It is efficient and fast! Review collected by and hosted on G2.com.

Textline is hands down the best tool we’ve used for team communication with customers.

We’ve tested several platforms, but none have matched how simple and effective Textline is. It lets us text customers quickly, keep everything organized, and have multiple team members jump into conversations when needed.

What we really like is that it feels personal—our clients appreciate how fast we can respond and how easy it is to reach us. The shared inbox and internal notes make teamwork smooth, and we don’t miss messages anymore. Review collected by and hosted on G2.com.

Limited Customization Options while the interface is clean, some users might find the customization options (like branding or layout) a bit limited. Review collected by and hosted on G2.com.

What I like most about Textline is how easy it makes it to stay connected with customers. It's super straightforward to use, and I love that I can quickly jump in, reply, and move on without any hassle. It honestly makes my day-to-day so much smoother, and it's great for keeping things organized with the team too. Review collected by and hosted on G2.com.

Honestly, there’s not much I dislike about Textline. If I had to pick something, maybe just small things here and there like wishing for a couple more customization options. But overall, it works really well for what I need, so nothing major at all. Review collected by and hosted on G2.com.

I like how easy it is to use and how efficient it is. It has increased my sales which has made our company more money! It makes communication between me and my clients so easy. I can send texts, links, and photos with no issues and zero lagging. I use text line from 9-6 and has made my day much easier. We have been using textline for about 2 weeks now and it made switching over all our clients very simple. With any questions or concerns the support team is already ready to help. Review collected by and hosted on G2.com.

I don't dislike anything about textline! I only regret not having it earlier. It has changed my work day and increased my productivity! Review collected by and hosted on G2.com.

We researched, surveyed, and chatted with over a dozen text-solution companies, and Textline was the top contender. A year after using them, I am so glad we chose Textline. It's user friendly and was easy to implement, easy to train new employees on, HIPAA compliant (which is HUGE for us), has great customer support, and we its the perfect tool for daily use. Review collected by and hosted on G2.com.

I wish our EHR integrated with Textline, but that's not at fault of Textline. Our EHR doesn't allow API or webhooks. Also, the cost is higher per seat than I prefer to pay. Review collected by and hosted on G2.com.

I love how Textline allows multiple team members to access and manage the same messaging system, enhancing our collaborative efforts. The easy setup and user-friendly interface made the transition smooth. The ability to handle large volumes of text messages quickly and provide fast customer responses has significantly improved our service quality. Additionally, I appreciate the tools like the claim and resolve feature, timer, announcement capability, and shortcuts that streamline our daily operations. Textline's cost-effectiveness and simplicity align perfectly with our needs, making it an invaluable tool for our communication. Review collected by and hosted on G2.com.

I wish there were a few other ways to sort and organize texts that were coming in, beyond just like roundtable. Review collected by and hosted on G2.com.

Textline has been such a beneficial and crucial aspect of my work routine. Not everyone is always available for a call, or even available enough to remember that they received one to call back. Texting, in this day and age, is such a vital form of communication and without textline, I would not be as productive or successful at my job. It is easy to assist customers in a quick, convenient manner and it is something that, when I train new agents, I always encourage them to implement within their outgoing contact routine! Review collected by and hosted on G2.com.

I do not have any complaints about textline at all. Review collected by and hosted on G2.com.

Interface, user-friendly, easy to use, good customer support. I use it every day and its features like attach a photo and customize it. Also it allows me to send images and PDFs and receive all kind of documents like an email but easier. Review collected by and hosted on G2.com.

When you click on the paperclip or when you drag the mouse from the chat sometimes it gets bugged and you need to refresh the website after that it works fine Review collected by and hosted on G2.com.

I particularly love how TextLine is geared towards small and medium-sized businesses that perhaps don't have the need for enterprise-level API integration with other business applications and platforms. For our purposes, TextLine provides a seamless way to communicate with our clients and prospective clients, without all the clutter and confusion that might otherwise come with using other, more expensive products. It's rare to find an application that's made for all, but feels custom-tailored to our own office's needs. Additionally, customer support has been great, with immediate, helpful responses. Review collected by and hosted on G2.com.

If I had to find any criticism of the product, I do wish that they perhaps had a desktop application that could integrate with local network databases without requiring an account with other popular, online data stores such as Hubspot, Zapier, Salesforce, etc. Still, that's a very minor thing compared to the ease of use and implementation that TextLine provides. Review collected by and hosted on G2.com.