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Best AIOps Tools for Small Business

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall AIOps Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business AIOps Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business AIOps Platforms category.

In addition to qualifying for inclusion in the AIOps Tools category, to qualify for inclusion in the Small Business AIOps Tools category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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14 Listings in Small Business AIOps Platforms Available

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    G2 Score
Atera
(880)4.6 out of 5
Optimized for quick response
1st Easiest To Use in AIOps Platforms software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a comprehensive IT management platform that combines remote monitoring, patch management, ticketing, and operational automation for efficient IT operations.
    • Reviewers appreciate Atera's user-friendly interface, robust feature set including AI tools, and its ability to streamline and automate tasks, making it a valuable tool for IT teams.
    • Users mentioned occasional performance issues, limitations in custom reporting and patch approval process, and a desire for more advanced features in lower-tier plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    471
    Features
    303
    Automation
    250
    Customer Support
    214
    Remote Access
    214
    Cons
    Missing Features
    227
    Limited Features
    157
    Feature Issues
    117
    Improvement Needed
    97
    Expensive
    79
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    6.7
    Systems Monitoring
    Average: 8.9
    8.3
    Artificial Intelligence
    Average: 8.3
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    6.7
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,670 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    363 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a comprehensive IT management platform that combines remote monitoring, patch management, ticketing, and operational automation for efficient IT operations.
  • Reviewers appreciate Atera's user-friendly interface, robust feature set including AI tools, and its ability to streamline and automate tasks, making it a valuable tool for IT teams.
  • Users mentioned occasional performance issues, limitations in custom reporting and patch approval process, and a desire for more advanced features in lower-tier plans.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
471
Features
303
Automation
250
Customer Support
214
Remote Access
214
Cons
Missing Features
227
Limited Features
157
Feature Issues
117
Improvement Needed
97
Expensive
79
View All Pros and Cons
Atera features and usability ratings that predict user satisfaction
6.7
Systems Monitoring
Average: 8.9
8.3
Artificial Intelligence
Average: 8.3
9.2
Has the product been a good partner in doing business?
Average: 9.1
6.7
Reporting
Average: 8.8
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,670 Twitter followers
LinkedIn® Page
www.linkedin.com
363 employees on LinkedIn®
New Relic
(529)4.4 out of 5
Optimized for quick response
15th Easiest To Use in AIOps Platforms software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • New Relic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Real-time Monitoring
    48
    Monitoring
    39
    Insights
    38
    Integrations
    32
    Cons
    Expensive
    34
    Pricing Issues
    29
    Complex Setup
    13
    Learning Curve
    13
    Limited Features
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • New Relic features and usability ratings that predict user satisfaction
    9.7
    Systems Monitoring
    Average: 8.9
    9.8
    Artificial Intelligence
    Average: 8.3
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    New Relic
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @newrelic
    67,505 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,986 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
New Relic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Real-time Monitoring
48
Monitoring
39
Insights
38
Integrations
32
Cons
Expensive
34
Pricing Issues
29
Complex Setup
13
Learning Curve
13
Limited Features
12
View All Pros and Cons
New Relic features and usability ratings that predict user satisfaction
9.7
Systems Monitoring
Average: 8.9
9.8
Artificial Intelligence
Average: 8.3
8.5
Has the product been a good partner in doing business?
Average: 9.1
9.4
Reporting
Average: 8.8
Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
67,505 Twitter followers
LinkedIn® Page
www.linkedin.com
2,986 employees on LinkedIn®

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IBM Instana
(421)4.4 out of 5
Optimized for quick response
4th Easiest To Use in AIOps Platforms software
Save to My Lists
Entry Level Price:Starting at $18.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IBM Instana Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    93
    Monitoring
    70
    Real-time Monitoring
    67
    Monitoring Capabilities
    55
    Customer Support
    41
    Cons
    Expensive
    27
    Missing Features
    24
    User Interface Issues
    24
    Difficult Learning
    21
    Learning Curve
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM Instana features and usability ratings that predict user satisfaction
    9.0
    Systems Monitoring
    Average: 8.9
    8.7
    Artificial Intelligence
    Average: 8.3
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    714,643 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    328,966 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 40% Enterprise
IBM Instana Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
93
Monitoring
70
Real-time Monitoring
67
Monitoring Capabilities
55
Customer Support
41
Cons
Expensive
27
Missing Features
24
User Interface Issues
24
Difficult Learning
21
Learning Curve
20
View All Pros and Cons
IBM Instana features and usability ratings that predict user satisfaction
9.0
Systems Monitoring
Average: 8.9
8.7
Artificial Intelligence
Average: 8.3
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.7
Reporting
Average: 8.8
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
714,643 Twitter followers
LinkedIn® Page
www.linkedin.com
328,966 employees on LinkedIn®
ServiceNow IT Operations Management
(137)4.4 out of 5
8th Easiest To Use in AIOps Platforms software
View top Consulting Services for ServiceNow IT Operations Management
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow IT Operations Management (ITOM is a comprehensive suite designed to enhance the efficiency and reliability of IT services by providing visibility, control, and automation across an organiza

    Users
    No information available
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 67% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow IT Operations Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    38
    Monitoring
    32
    Visibility
    32
    Automation
    26
    Flexibility
    17
    Cons
    Learning Difficulty
    27
    Complexity
    22
    Steep Learning Curve
    22
    Learning Curve
    20
    Setup Complexity
    17
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow IT Operations Management features and usability ratings that predict user satisfaction
    8.5
    Systems Monitoring
    Average: 8.9
    7.8
    Artificial Intelligence
    Average: 8.3
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    52,613 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30,456 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow IT Operations Management (ITOM is a comprehensive suite designed to enhance the efficiency and reliability of IT services by providing visibility, control, and automation across an organiza

Users
No information available
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 67% Enterprise
  • 23% Mid-Market
ServiceNow IT Operations Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
38
Monitoring
32
Visibility
32
Automation
26
Flexibility
17
Cons
Learning Difficulty
27
Complexity
22
Steep Learning Curve
22
Learning Curve
20
Setup Complexity
17
View All Pros and Cons
ServiceNow IT Operations Management features and usability ratings that predict user satisfaction
8.5
Systems Monitoring
Average: 8.9
7.8
Artificial Intelligence
Average: 8.3
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.1
Reporting
Average: 8.8
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
52,613 Twitter followers
LinkedIn® Page
www.linkedin.com
30,456 employees on LinkedIn®
Siit
(25)5.0 out of 5
3rd Easiest To Use in AIOps Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 64% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Siit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Integrations
    13
    Customer Support
    10
    Communication
    9
    Communication Efficiency
    9
    Cons
    Inadequate Reporting
    2
    Inadequate Reporting Features
    2
    Integration Issues
    2
    Connectivity Issues
    1
    Limited Customization
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Siit features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Siit
    Year Founded
    1976
    HQ Location
    Paris, FR
    Twitter
    @siitapp
    34 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    110 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with

Users
No information available
Industries
  • Computer Software
Market Segment
  • 64% Small-Business
  • 36% Mid-Market
Siit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Integrations
13
Customer Support
10
Communication
9
Communication Efficiency
9
Cons
Inadequate Reporting
2
Inadequate Reporting Features
2
Integration Issues
2
Connectivity Issues
1
Limited Customization
1
View All Pros and Cons
Siit features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
Seller Details
Seller
Siit
Year Founded
1976
HQ Location
Paris, FR
Twitter
@siitapp
34 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®
Datadog
(669)4.4 out of 5
Optimized for quick response
13th Easiest To Use in AIOps Platforms software
View top Consulting Services for Datadog
Save to My Lists
Entry Level Price:$0 Per host, per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Datadog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    84
    Monitoring
    68
    Real-time Monitoring
    59
    Features
    55
    Integrations
    49
    Cons
    Expensive
    58
    Pricing Issues
    47
    Cost
    41
    Learning Curve
    40
    Learning Difficulty
    33
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Datadog features and usability ratings that predict user satisfaction
    9.4
    Systems Monitoring
    Average: 8.9
    9.1
    Artificial Intelligence
    Average: 8.3
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Datadog
    Company Website
    Year Founded
    2010
    HQ Location
    New York
    Twitter
    @datadoghq
    50,241 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,024 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Mid-Market
  • 34% Enterprise
Datadog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
84
Monitoring
68
Real-time Monitoring
59
Features
55
Integrations
49
Cons
Expensive
58
Pricing Issues
47
Cost
41
Learning Curve
40
Learning Difficulty
33
View All Pros and Cons
Datadog features and usability ratings that predict user satisfaction
9.4
Systems Monitoring
Average: 8.9
9.1
Artificial Intelligence
Average: 8.3
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.9
Reporting
Average: 8.8
Seller Details
Seller
Datadog
Company Website
Year Founded
2010
HQ Location
New York
Twitter
@datadoghq
50,241 Twitter followers
LinkedIn® Page
www.linkedin.com
10,024 employees on LinkedIn®
PagerDuty
(907)4.5 out of 5
11th Easiest To Use in AIOps Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • PagerDuty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    12
    Alert Notifications
    12
    Alert Management
    11
    Easy Integrations
    11
    Integrations
    11
    Cons
    Expensive
    9
    Alert Issues
    6
    Pricing Issues
    6
    Limited Features
    5
    Missing Features
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PagerDuty features and usability ratings that predict user satisfaction
    9.7
    Systems Monitoring
    Average: 8.9
    9.7
    Artificial Intelligence
    Average: 8.3
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PagerDuty
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @pagerduty
    25,118 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,315 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 39% Enterprise
PagerDuty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
12
Alert Notifications
12
Alert Management
11
Easy Integrations
11
Integrations
11
Cons
Expensive
9
Alert Issues
6
Pricing Issues
6
Limited Features
5
Missing Features
5
View All Pros and Cons
PagerDuty features and usability ratings that predict user satisfaction
9.7
Systems Monitoring
Average: 8.9
9.7
Artificial Intelligence
Average: 8.3
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.6
Reporting
Average: 8.8
Seller Details
Seller
PagerDuty
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@pagerduty
25,118 Twitter followers
LinkedIn® Page
www.linkedin.com
1,315 employees on LinkedIn®
Dynatrace
(1,341)4.5 out of 5
Optimized for quick response
9th Easiest To Use in AIOps Platforms software
Save to My Lists
Entry Level Price:Starts at $69 per mon...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dynatrace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    36
    Ease of Use
    33
    Monitoring
    31
    Analytics
    29
    Features
    29
    Cons
    Learning Curve
    28
    Learning Difficulty
    20
    Expensive
    19
    Complex Configuration
    16
    Missing Features
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dynatrace features and usability ratings that predict user satisfaction
    8.8
    Systems Monitoring
    Average: 8.9
    8.5
    Artificial Intelligence
    Average: 8.3
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dynatrace
    Company Website
    Year Founded
    2005
    HQ Location
    Waltham, MA
    Twitter
    @Dynatrace
    18,719 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,668 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 23% Mid-Market
Dynatrace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
36
Ease of Use
33
Monitoring
31
Analytics
29
Features
29
Cons
Learning Curve
28
Learning Difficulty
20
Expensive
19
Complex Configuration
16
Missing Features
13
View All Pros and Cons
Dynatrace features and usability ratings that predict user satisfaction
8.8
Systems Monitoring
Average: 8.9
8.5
Artificial Intelligence
Average: 8.3
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.2
Reporting
Average: 8.8
Seller Details
Seller
Dynatrace
Company Website
Year Founded
2005
HQ Location
Waltham, MA
Twitter
@Dynatrace
18,719 Twitter followers
LinkedIn® Page
www.linkedin.com
5,668 employees on LinkedIn®
Site24x7
(360)4.6 out of 5
10th Easiest To Use in AIOps Platforms software
Save to My Lists
Entry Level Price:$9/month 11 monitors
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

    Users
    • CEO
    • CTO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 45% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Site24x7 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    132
    Ease of Use
    126
    Monitoring Services
    106
    Real-time Monitoring
    106
    Monitoring Features
    99
    Cons
    Alert Issues
    38
    Learning Curve
    36
    Missing Features
    35
    Complex Configuration
    28
    Expensive
    28
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Site24x7 features and usability ratings that predict user satisfaction
    9.8
    Systems Monitoring
    Average: 8.9
    8.1
    Artificial Intelligence
    Average: 8.3
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,874 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    549 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

Users
  • CEO
  • CTO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 45% Mid-Market
  • 43% Small-Business
Site24x7 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
132
Ease of Use
126
Monitoring Services
106
Real-time Monitoring
106
Monitoring Features
99
Cons
Alert Issues
38
Learning Curve
36
Missing Features
35
Complex Configuration
28
Expensive
28
View All Pros and Cons
Site24x7 features and usability ratings that predict user satisfaction
9.8
Systems Monitoring
Average: 8.9
8.1
Artificial Intelligence
Average: 8.3
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.3
Reporting
Average: 8.8
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,874 Twitter followers
LinkedIn® Page
www.linkedin.com
549 employees on LinkedIn®
BigPanda
(118)4.5 out of 5
7th Easiest To Use in AIOps Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

    Users
    • Developer
    • Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Enterprise
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BigPanda Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    1
    Alert Management
    1
    Automation
    1
    Easy Integrations
    1
    Incident Management
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BigPanda features and usability ratings that predict user satisfaction
    9.1
    Systems Monitoring
    Average: 8.9
    8.7
    Artificial Intelligence
    Average: 8.3
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BigPanda
    Year Founded
    2012
    HQ Location
    Mountain View, California
    Twitter
    @bigpanda
    3,091 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    349 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

Users
  • Developer
  • Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Enterprise
  • 38% Small-Business
BigPanda Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Easy Integrations
1
Incident Management
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
BigPanda features and usability ratings that predict user satisfaction
9.1
Systems Monitoring
Average: 8.9
8.7
Artificial Intelligence
Average: 8.3
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.6
Reporting
Average: 8.8
Seller Details
Seller
BigPanda
Year Founded
2012
HQ Location
Mountain View, California
Twitter
@bigpanda
3,091 Twitter followers
LinkedIn® Page
www.linkedin.com
349 employees on LinkedIn®
SysAid
(725)4.5 out of 5
Optimized for quick response
2nd Easiest To Use in AIOps Platforms software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SysAid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Customer Support
    33
    Customization
    24
    Customizability
    23
    Features
    23
    Cons
    Missing Features
    16
    Limited Customization
    11
    Steep Learning Curve
    11
    Ticketing Issues
    10
    Clunky Interface
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Tel Aviv
    Twitter
    @sysaid
    9,704 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    229 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 30% Enterprise
SysAid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Customer Support
33
Customization
24
Customizability
23
Features
23
Cons
Missing Features
16
Limited Customization
11
Steep Learning Curve
11
Ticketing Issues
10
Clunky Interface
9
View All Pros and Cons
SysAid features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.1
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Tel Aviv
Twitter
@sysaid
9,704 Twitter followers
LinkedIn® Page
www.linkedin.com
229 employees on LinkedIn®
Splunk AppDynamics
(375)4.3 out of 5
Save to My Lists
Entry Level Price:Start a free trial
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the obs

    Users
    • Senior Software Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 58% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Splunk AppDynamics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Automation
    2
    Cloud Services
    2
    Easy Integrations
    2
    Features
    2
    Cons
    Expensive
    2
    Pricing Issues
    2
    Billing Issues
    1
    Cost Increase
    1
    Inefficient Alert System
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splunk AppDynamics features and usability ratings that predict user satisfaction
    9.2
    Systems Monitoring
    Average: 8.9
    8.3
    Artificial Intelligence
    Average: 8.3
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    730,409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,148 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the obs

Users
  • Senior Software Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 58% Enterprise
  • 35% Mid-Market
Splunk AppDynamics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Automation
2
Cloud Services
2
Easy Integrations
2
Features
2
Cons
Expensive
2
Pricing Issues
2
Billing Issues
1
Cost Increase
1
Inefficient Alert System
1
View All Pros and Cons
Splunk AppDynamics features and usability ratings that predict user satisfaction
9.2
Systems Monitoring
Average: 8.9
8.3
Artificial Intelligence
Average: 8.3
8.5
Has the product been a good partner in doing business?
Average: 9.1
9.4
Reporting
Average: 8.8
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
730,409 Twitter followers
LinkedIn® Page
www.linkedin.com
95,148 employees on LinkedIn®
Ownership
NASDAQ:CSCO
SolarWinds Observability
(796)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibil

    Users
    • Network Engineer
    • Network Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 46% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Monitoring
    57
    Monitoring Performance
    49
    Monitoring Capabilities
    46
    User Interface
    36
    Cons
    Expensive
    32
    Integration Issues
    18
    Learning Curve
    17
    Complex Setup
    15
    Configuration Difficulty
    14
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Observability features and usability ratings that predict user satisfaction
    7.8
    Systems Monitoring
    Average: 8.9
    7.2
    Artificial Intelligence
    Average: 8.3
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,819 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,801 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibil

Users
  • Network Engineer
  • Network Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 46% Enterprise
  • 37% Mid-Market
SolarWinds Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Monitoring
57
Monitoring Performance
49
Monitoring Capabilities
46
User Interface
36
Cons
Expensive
32
Integration Issues
18
Learning Curve
17
Complex Setup
15
Configuration Difficulty
14
View All Pros and Cons
SolarWinds Observability features and usability ratings that predict user satisfaction
7.8
Systems Monitoring
Average: 8.9
7.2
Artificial Intelligence
Average: 8.3
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.9
Reporting
Average: 8.8
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,819 Twitter followers
LinkedIn® Page
www.linkedin.com
2,801 employees on LinkedIn®
CrunchMetrics
(23)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CrunchMetrics is an advanced anomaly detection system, that leverages the combined power of statistical methods and AI-ML based techniques to sift through your data to identify incidents that are busi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CrunchMetrics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Innovation
    9
    Ease of Use
    7
    Data Analysis
    3
    Efficiency
    2
    Flexibility
    2
    Cons
    Expensive
    5
    Confusing Pricing
    2
    Learning Curve
    2
    Pricing Issues
    2
    Complexity
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CrunchMetrics features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CrunchMetrics
    Year Founded
    2019
    HQ Location
    Broomfield, Colorado
    Twitter
    @crunchmetrics
    401 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CrunchMetrics is an advanced anomaly detection system, that leverages the combined power of statistical methods and AI-ML based techniques to sift through your data to identify incidents that are busi

Users
No information available
Industries
No information available
Market Segment
  • 52% Small-Business
  • 30% Mid-Market
CrunchMetrics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Innovation
9
Ease of Use
7
Data Analysis
3
Efficiency
2
Flexibility
2
Cons
Expensive
5
Confusing Pricing
2
Learning Curve
2
Pricing Issues
2
Complexity
1
View All Pros and Cons
CrunchMetrics features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
Seller Details
Seller
CrunchMetrics
Year Founded
2019
HQ Location
Broomfield, Colorado
Twitter
@crunchmetrics
401 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
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