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Top Free Social Customer Service Software

Check out our list of free Social Customer Service Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Social Customer Service Software to ensure you get the right product.

View Free Social Customer Service Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
61 Social Customer Service Products Available
(3,584)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Social Customer Service software
View top Consulting Services for Freshdesk
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Visitor Activity
    Average: 8.4
    8.6
    Mentions
    Average: 8.6
    8.7
    Reporting
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Will v.
    WV
    Freshdesk delivers on its core value, ticketing. It has all the most obvious and required features that a ticketing system needs to operate... Read review
    Pruthvi M.
    PM
    we can easily use this tool for email, chat, calling, etc. if there is any issue in our product then we can easily create a ticket and raise the... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,069 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,175 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.6
Visitor Activity
Average: 8.4
8.6
Mentions
Average: 8.6
8.7
Reporting
Average: 8.5
Will v.
WV
Freshdesk delivers on its core value, ticketing. It has all the most obvious and required features that a ticketing system needs to operate... Read review
Pruthvi M.
PM
we can easily use this tool for email, chat, calling, etc. if there is any issue in our product then we can easily create a ticket and raise the... Read review
Seller Details
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,069 Twitter followers
LinkedIn® Page
www.linkedin.com
9,175 employees on LinkedIn®
(4,822)4.4 out of 5
7th Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:Starting at $199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 45% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprout Social is a social media management platform that allows users to manage multiple social media accounts, schedule posts, and analyze performance.
    • Users like the platform's ease of use, robust reporting functions, and quick customer service, as well as its ability to manage multiple accounts and schedule posts efficiently.
    • Reviewers noted that Sprout Social has limitations due to rules set by social media platforms, resulting in some functions being unavailable and requiring users to log in to the actual social media platform.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprout Social features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Visitor Activity
    Average: 8.4
    8.5
    Mentions
    Average: 8.6
    8.5
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    Chicago, IL
    Twitter
    @SproutSocial
    117,081 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,755 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 45% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprout Social is a social media management platform that allows users to manage multiple social media accounts, schedule posts, and analyze performance.
  • Users like the platform's ease of use, robust reporting functions, and quick customer service, as well as its ability to manage multiple accounts and schedule posts efficiently.
  • Reviewers noted that Sprout Social has limitations due to rules set by social media platforms, resulting in some functions being unavailable and requiring users to log in to the actual social media platform.
Sprout Social features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Visitor Activity
Average: 8.4
8.5
Mentions
Average: 8.6
8.5
Reporting
Average: 8.5
Seller Details
Company Website
Year Founded
2010
HQ Location
Chicago, IL
Twitter
@SproutSocial
117,081 Twitter followers
LinkedIn® Page
www.linkedin.com
1,755 employees on LinkedIn®

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(6,692)4.3 out of 5
Optimized for quick response
5th Easiest To Use in Social Customer Service software
View top Consulting Services for Zendesk Support Suite
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Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels, including email, chat, social media, and voice calls, into a unified workspace for efficient ticket management and customer query resolution.
    • Reviewers like the user-friendly interface, seamless omnichannel experience, robust reporting tools, and time-saving automation features such as ticket routing and workflows, which enhance agent productivity and customer satisfaction.
    • Users reported that the interface can be overwhelming for new users, the pricing structure can become expensive as the team grows, and some advanced customization features require technical expertise or paid add-ons, which can be limiting for small teams.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Visitor Activity
    Average: 8.4
    8.4
    Mentions
    Average: 8.6
    8.3
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,009 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels, including email, chat, social media, and voice calls, into a unified workspace for efficient ticket management and customer query resolution.
  • Reviewers like the user-friendly interface, seamless omnichannel experience, robust reporting tools, and time-saving automation features such as ticket routing and workflows, which enhance agent productivity and customer satisfaction.
  • Users reported that the interface can be overwhelming for new users, the pricing structure can become expensive as the team grows, and some advanced customization features require technical expertise or paid add-ons, which can be limiting for small teams.
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.5
Visitor Activity
Average: 8.4
8.4
Mentions
Average: 8.6
8.3
Reporting
Average: 8.5
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,009 Twitter followers
LinkedIn® Page
www.linkedin.com
7,284 employees on LinkedIn®
(6,896)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Visitor Activity
    Average: 8.4
    8.7
    Mentions
    Average: 8.6
    8.8
    Reporting
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Agus .
    A
    Very configurable, but a bit tricky to figure out everything Read review
    RP
    Cost effective, simple and easy to implement Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    134,600 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28,103 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.8
Visitor Activity
Average: 8.4
8.7
Mentions
Average: 8.6
8.8
Reporting
Average: 8.5
Agus .
A
Very configurable, but a bit tricky to figure out everything Read review
RP
Cost effective, simple and easy to implement Read review
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
134,600 Twitter followers
LinkedIn® Page
www.linkedin.com
28,103 employees on LinkedIn®
(1,146)4.1 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

    Users
    • Social Media Specialist
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 49% Enterprise
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Social is a platform that centralizes publishing, engagement, and analytics across social media platforms.
    • Reviewers appreciate Sprinklr Social's unified dashboard, AI-driven insights, and real-time engagement tracking, which streamline social media management and improve responsiveness.
    • Users reported that Sprinklr Social can be complex to navigate, with a steep learning curve, occasional performance lags, and limited flexibility in customization options.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprinklr Social features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Visitor Activity
    Average: 8.4
    8.2
    Mentions
    Average: 8.6
    8.3
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,518 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,283 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

Users
  • Social Media Specialist
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 49% Enterprise
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Social is a platform that centralizes publishing, engagement, and analytics across social media platforms.
  • Reviewers appreciate Sprinklr Social's unified dashboard, AI-driven insights, and real-time engagement tracking, which streamline social media management and improve responsiveness.
  • Users reported that Sprinklr Social can be complex to navigate, with a steep learning curve, occasional performance lags, and limited flexibility in customization options.
Sprinklr Social features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.1
7.9
Visitor Activity
Average: 8.4
8.2
Mentions
Average: 8.6
8.3
Reporting
Average: 8.5
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,518 Twitter followers
LinkedIn® Page
www.linkedin.com
4,283 employees on LinkedIn®
(7,084)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Social Customer Service software
View top Consulting Services for Salesforce Service Cloud
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Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Visitor Activity
    Average: 8.4
    8.6
    Mentions
    Average: 8.6
    8.8
    Reporting
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Oil & Energy
    AO
    Agentforce 360 solve most automations like this Read review
    joshua v.
    JV
    I love that Salesforce Service Cloud helps us track and maintain student data efficiently from their first year through to alumni. The... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    585,304 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.5
Visitor Activity
Average: 8.4
8.6
Mentions
Average: 8.6
8.8
Reporting
Average: 8.5
Verified User in Oil & Energy
AO
Agentforce 360 solve most automations like this Read review
joshua v.
JV
I love that Salesforce Service Cloud helps us track and maintain student data efficiently from their first year through to alumni. The... Read review
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
585,304 Twitter followers
LinkedIn® Page
www.linkedin.com
84,574 employees on LinkedIn®
(2,362)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Visitor Activity
    Average: 8.4
    9.1
    Mentions
    Average: 8.6
    8.7
    Reporting
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Manon B.
    MB
    Front is a revolutionary collaborative messaging platform that transforms communication management. Collaboration is optimized, the interface is... Read review
    Pete V.
    PV
    Front is very intuitive and user friendly and has many great features that help organize our inboxes. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,494 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    505 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.8
Visitor Activity
Average: 8.4
9.1
Mentions
Average: 8.6
8.7
Reporting
Average: 8.5
Manon B.
MB
Front is a revolutionary collaborative messaging platform that transforms communication management. Collaboration is optimized, the interface is... Read review
Pete V.
PV
Front is very intuitive and user friendly and has many great features that help organize our inboxes. Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,494 Twitter followers
LinkedIn® Page
www.linkedin.com
505 employees on LinkedIn®
(1,532)4.5 out of 5
13th Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer service tool that offers functionalities such as live chats, ticketing, and customer support automation systems.
    • Users like LiveAgent's user-friendly interface, its ability to bring all support channels together, its ticket management capabilities, and its seamless integration with other tools and social media platforms.
    • Reviewers mentioned issues with LiveAgent's mobile functionality, stability issues when the platform is crowded, difficulties with customization and branding, and challenges with the storage and search options for tickets, documents, and emails.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Visitor Activity
    Average: 8.4
    9.0
    Mentions
    Average: 8.6
    9.0
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    489 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer service tool that offers functionalities such as live chats, ticketing, and customer support automation systems.
  • Users like LiveAgent's user-friendly interface, its ability to bring all support channels together, its ticket management capabilities, and its seamless integration with other tools and social media platforms.
  • Reviewers mentioned issues with LiveAgent's mobile functionality, stability issues when the platform is crowded, difficulties with customization and branding, and challenges with the storage and search options for tickets, documents, and emails.
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.2
Visitor Activity
Average: 8.4
9.0
Mentions
Average: 8.6
9.0
Reporting
Average: 8.5
Seller Details
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
489 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
(688)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 43% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a unified platform that centralizes customer interactions from various channels, offering features like AI-powered automation, detailed analytics, and integration with other tools.
    • Reviewers appreciate Sprinklr Service's ability to streamline customer interactions, boost agent productivity, and provide comprehensive performance metrics and real-time monitoring.
    • Users mentioned that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Visitor Activity
    Average: 8.4
    8.3
    Mentions
    Average: 8.6
    8.3
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,518 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,283 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 43% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a unified platform that centralizes customer interactions from various channels, offering features like AI-powered automation, detailed analytics, and integration with other tools.
  • Reviewers appreciate Sprinklr Service's ability to streamline customer interactions, boost agent productivity, and provide comprehensive performance metrics and real-time monitoring.
  • Users mentioned that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities.
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.9
Visitor Activity
Average: 8.4
8.3
Mentions
Average: 8.6
8.3
Reporting
Average: 8.5
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,518 Twitter followers
LinkedIn® Page
www.linkedin.com
4,283 employees on LinkedIn®
(534)4.6 out of 5
Optimized for quick response
15th Easiest To Use in Social Customer Service software
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Entry Level Price:$10.00
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gorgias is a customer service tool that connects to customer order information and allows users to reply to all channels from one place.
    • Reviewers like the user-friendly interface, seamless integrations with platforms like Shopify, and robust automation capabilities that streamline customer interactions and boost agent efficiency.
    • Users reported that the tool can be slow to load, especially when managing a high volume of tickets, and some automation features could be more flexible or customizable to better fit specific workflows.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gorgias features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Visitor Activity
    Average: 8.4
    8.7
    Mentions
    Average: 8.6
    8.5
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,753 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    550 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gorgias is a customer service tool that connects to customer order information and allows users to reply to all channels from one place.
  • Reviewers like the user-friendly interface, seamless integrations with platforms like Shopify, and robust automation capabilities that streamline customer interactions and boost agent efficiency.
  • Users reported that the tool can be slow to load, especially when managing a high volume of tickets, and some automation features could be more flexible or customizable to better fit specific workflows.
Gorgias features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Visitor Activity
Average: 8.4
8.7
Mentions
Average: 8.6
8.5
Reporting
Average: 8.5
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,753 Twitter followers
LinkedIn® Page
www.linkedin.com
550 employees on LinkedIn®
(3,615)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Social Customer Service software
View top Consulting Services for Fin by Intercom
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool that automates customer support by handling routine inquiries and providing instant responses based on the company's help content.
    • Reviewers frequently mention that Fin significantly reduces their workload by handling a large volume of customer inquiries, freeing up their team for more complex tasks, and continuously improving through past conversations.
    • Reviewers mentioned that Fin struggles with complex, nuanced questions, occasionally providing inaccurate responses, and the setup process can be time-consuming and requires continuous adjustments for better understanding of the product and customers.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Visitor Activity
    Average: 8.4
    9.3
    Mentions
    Average: 8.6
    9.2
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,892 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,808 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool that automates customer support by handling routine inquiries and providing instant responses based on the company's help content.
  • Reviewers frequently mention that Fin significantly reduces their workload by handling a large volume of customer inquiries, freeing up their team for more complex tasks, and continuously improving through past conversations.
  • Reviewers mentioned that Fin struggles with complex, nuanced questions, occasionally providing inaccurate responses, and the setup process can be time-consuming and requires continuous adjustments for better understanding of the product and customers.
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.8
Visitor Activity
Average: 8.4
9.3
Mentions
Average: 8.6
9.2
Reporting
Average: 8.5
Seller Details
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,892 Twitter followers
LinkedIn® Page
www.linkedin.com
1,808 employees on LinkedIn®
(696)4.9 out of 5
3rd Easiest To Use in Social Customer Service software
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Entry Level Price:$69.00
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Statusbrew offers 1:1 feature parity with the big leaders at a fair price in the social media management space. It enables growing agencies and businesses to plan and schedule content, collaborate

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Statusbrew is a social media management tool that allows users to schedule posts, monitor customer feedback, and track trends across multiple social media platforms.
    • Reviewers appreciate the tool's ability to manage multiple social channels, schedule posts from both desktop and mobile, and customize posts for each social media platform, along with its robust analytics and user-friendly interface.
    • Users mentioned that the interface can be overwhelming for beginners, certain video formats are not supported on Twitter, and the platform could improve some of their features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Statusbrew features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Visitor Activity
    Average: 8.4
    9.7
    Mentions
    Average: 8.6
    9.6
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Wilmington, Delaware
    Twitter
    @statusbrew
    1,994,230 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Statusbrew offers 1:1 feature parity with the big leaders at a fair price in the social media management space. It enables growing agencies and businesses to plan and schedule content, collaborate

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Statusbrew is a social media management tool that allows users to schedule posts, monitor customer feedback, and track trends across multiple social media platforms.
  • Reviewers appreciate the tool's ability to manage multiple social channels, schedule posts from both desktop and mobile, and customize posts for each social media platform, along with its robust analytics and user-friendly interface.
  • Users mentioned that the interface can be overwhelming for beginners, certain video formats are not supported on Twitter, and the platform could improve some of their features.
Statusbrew features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.6
Visitor Activity
Average: 8.4
9.7
Mentions
Average: 8.6
9.6
Reporting
Average: 8.5
Seller Details
Year Founded
2011
HQ Location
Wilmington, Delaware
Twitter
@statusbrew
1,994,230 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
(1,805)4.7 out of 5
Optimized for quick response
14th Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 91% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that offers features like automated chatbot flows and real-time visitor tracking to manage customer interactions efficiently.
    • Reviewers appreciate Tidio's ease of use, quick setup, mobile app for responding to chats, and its ability to unify messages from different platforms in one inbox.
    • Users experienced limitations with the free plan, difficulties in customizing the chat widget, lack of phone support, and occasional issues with notifications and AI feature accuracy.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tidio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Visitor Activity
    Average: 8.4
    8.3
    Mentions
    Average: 8.6
    8.3
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,317 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 91% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that offers features like automated chatbot flows and real-time visitor tracking to manage customer interactions efficiently.
  • Reviewers appreciate Tidio's ease of use, quick setup, mobile app for responding to chats, and its ability to unify messages from different platforms in one inbox.
  • Users experienced limitations with the free plan, difficulties in customizing the chat widget, lack of phone support, and occasional issues with notifications and AI feature accuracy.
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.1
Visitor Activity
Average: 8.4
8.3
Mentions
Average: 8.6
8.3
Reporting
Average: 8.5
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,317 Twitter followers
LinkedIn® Page
www.linkedin.com
164 employees on LinkedIn®
(636)4.7 out of 5
2nd Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Is your team drowning in a sea of emails and messages, endless forwards, and zero accountability? What if your business could manage its mailboxes like support@, sales@, marketing@, and accounting

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Missive features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.4
    Visitor Activity
    Average: 8.4
    8.1
    Mentions
    Average: 8.6
    7.9
    Reporting
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Michael H.
    MH
    Simple team collaboration via shared inbox assignment and internal comments Read review
    Pippa Rose R.
    PR
    Missive solves nearly every problem you have with your email inbox. It suits us as a business perfectly, and will suit anyone who is used to using... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Missive
    Company Website
    Year Founded
    2015
    HQ Location
    Quebec, QC
    Twitter
    @missiveapp
    2,656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Is your team drowning in a sea of emails and messages, endless forwards, and zero accountability? What if your business could manage its mailboxes like support@, sales@, marketing@, and accounting

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
Missive features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
7.4
Visitor Activity
Average: 8.4
8.1
Mentions
Average: 8.6
7.9
Reporting
Average: 8.5
Michael H.
MH
Simple team collaboration via shared inbox assignment and internal comments Read review
Pippa Rose R.
PR
Missive solves nearly every problem you have with your email inbox. It suits us as a business perfectly, and will suit anyone who is used to using... Read review
Seller Details
Seller
Missive
Company Website
Year Founded
2015
HQ Location
Quebec, QC
Twitter
@missiveapp
2,656 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
(112)4.6 out of 5
9th Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:€89.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Superchat is an all-in-one messaging software for businesses. Through the platform, businesses can bundle different digital communication channels such as WhatsApp, Facebook, Instagram, Telegram and E

    Users
    • CEO
    • Director
    Industries
    • Insurance
    • Leisure, Travel & Tourism
    Market Segment
    • 79% Small-Business
    • 21% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Superchat features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    7.4
    Visitor Activity
    Average: 8.4
    7.7
    Mentions
    Average: 8.6
    7.4
    Reporting
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Dominik L.
    DL
    - Central inbox in which all channels are managed - Web chat for easy contact via the website - WhatsApp templates for quick response to... Read review
    Björn H.
    BH
    Very easily to take care about messages and emails from different channels and to answer them with prebuild messages. Also a very good way to... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2020
    HQ Location
    Berlin, DE
    Twitter
    @superchat_com
    8 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Superchat is an all-in-one messaging software for businesses. Through the platform, businesses can bundle different digital communication channels such as WhatsApp, Facebook, Instagram, Telegram and E

Users
  • CEO
  • Director
Industries
  • Insurance
  • Leisure, Travel & Tourism
Market Segment
  • 79% Small-Business
  • 21% Mid-Market
Superchat features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
7.4
Visitor Activity
Average: 8.4
7.7
Mentions
Average: 8.6
7.4
Reporting
Average: 8.5
Dominik L.
DL
- Central inbox in which all channels are managed - Web chat for easy contact via the website - WhatsApp templates for quick response to... Read review
Björn H.
BH
Very easily to take care about messages and emails from different channels and to answer them with prebuild messages. Also a very good way to... Read review
Seller Details
Year Founded
2020
HQ Location
Berlin, DE
Twitter
@superchat_com
8 Twitter followers
LinkedIn® Page
www.linkedin.com
94 employees on LinkedIn®