Missive Reviews & Product Details

What I like best about Missive is how it brings structure and logic to what would otherwise be chaos. It’s not just an inbox; it’s an operational layer that connects communication, automation, and collaboration in one clean interface.

As a social media agency managing dozens of brand accounts, we use Missive as the backbone of our entire DM and comment management system. It integrates seamlessly with Make.com and allows us to automate classification, reply generation, FAQ extraction, influencer vetting, and even spam filtering, all while keeping the human touch intact.

The shared inbox setup, message assignment, and internal comments make teamwork feel natural and transparent. It’s one of the few tools that scales with complexity instead of breaking under it. Review collected by and hosted on G2.com.

Missive has an incredibly strong foundation, it’s stable, intuitive, and powerful enough to handle complex team communication. The only thing I’d love to see evolve is its own AI capabilities.

Right now, we build most of our automation and AI layers externally through Make.com, which works great, but it would be amazing if Missive had more native AI tools for message classification, auto-replies, or workflow suggestions directly inside the platform.

The structure is already there, if Missive expanded its AI side, it could easily become the ultimate communication hub for agencies like ours. Review collected by and hosted on G2.com.

I've been using Missive for several months now, and one of the features that has truly transformed the way I handle my inbox is personal tags. This functionality allows me to organize my emails in a way that makes sense to me, without affecting how my team members see or manage the same conversations.

The flexibility of creating custom tags for specific projects, priorities, or follow-ups has made my workflow much more efficient. I can instantly filter my inbox based on these tags, which saves me a lot of time and mental effort. Whether it's labeling emails for "Urgent", "Read Later", or "Client Feedback", I now have a clear overview of what needs attention and when.

I especially appreciate that these tags are personal, meaning they don’t clutter up the shared team space. It’s a simple but powerful feature that helps me stay focused and organized in a collaborative environment.

Overall, personal tags in Missive are a small detail that makes a big difference. Highly recommended for anyone looking to gain more control over their email workflow! Review collected by and hosted on G2.com.

I’ve been using Missive for a while now, and I can honestly say it’s one of the best email and team communication tools I’ve worked with. The interface is clean and intuitive, and the combination of email, chat, and task management in one platform makes it incredibly efficient for daily use.

One of the standout features for me is how smooth collaboration is — shared inboxes, internal comments on emails, and real-time chat make working with a team feel effortless. It’s also highly customizable, with features like personal tags, rules, and integrations that fit perfectly into different workflows.

So far, I haven’t come across any real downsides or areas that need improvement. Everything works reliably, and the platform feels well thought-out in both design and functionality. It's clear the team behind Missive has put a lot of care into building a product that truly supports productivity.

Highly recommended for both individuals and teams looking for a better way to manage email and communication. Review collected by and hosted on G2.com.

Missive is an excellent central communication tool, especially if you have multiple remote team members who need to communicate not only within their own department but also with other departments. Keeping all threads and chats together has saved us a great deal of confusion and eliminated the need to search for information in different places.

The tech support team is outstanding—they are quick to address outages and bugs that occasionally arise. They respond promptly and will either help resolve the issue or work with you to find a workaround until a permanent fix is available.

Overall, it’s a fantastic team and product. Review collected by and hosted on G2.com.

Our dislikes about Missive are relatively minor, such as the challenge of avoiding duplicate emails or creating rules that might conflict with each other. Additionally, features like the ability to pin emails to the top of the inbox would be incredibly helpful for keeping teams organized and ensuring important information is easily accessible. Another improvement we would appreciate is a way to "ping" or "@" specific departments. For instance, if operations needs to inform sales of a change, it would be great to have a way to notify them directly within the platform. Review collected by and hosted on G2.com.

Missive has been a very solid addition to our daily workflow. We communicate with clients frequently and in high volume, and the shared inbox setup helps everyone access the information they need without confusion. Conversations are transparent, tasks can be assigned easily, and teams stay aligned without relying on endless forwards or CCs.

From a management point of view, I appreciate the clear overview of what’s happening across the team. It’s easy to track who’s handling which client or topic, and the collaboration inside emails keeps context intact.

The support and product teams are responsive and open to suggestions. Many small improvements we needed were discussed directly with them, which makes the tool feel continuously refined. Review collected by and hosted on G2.com.

There isn’t much to criticize. Some interface elements could be a bit smoother, and a few features still have room for polish, but nothing that gets in the way of daily use. Overall, Missive helps us keep communication structured and transparent. It’s reliable, practical, and well-suited for teams that deal with shared client communication on a daily basis. Review collected by and hosted on G2.com.

Missive truly transforms email management into real teamwork. With the shared inbox feature, my team and I can easily collaborate on the same threads. Having emails, tasks, and chat all in one place means nothing gets lost. Especially for client communications, Missive has made our workflow far more organized and efficient. Review collected by and hosted on G2.com.

Overall, I’m extremely satisfied, but the mobile app can sometimes feel less smooth compared to the desktop experience. Also, having more examples or guides for advanced automation rules would make it easier for new users to get started quickly. Review collected by and hosted on G2.com.

Missive has greatly enhanced our previously outdated process of forwarding email chains throughout our organization. The implementation of Missive initially required some effort, as the majority of our team were regular or power users of standard email software, but now no one would want to go back.

Missive’s support team is very proactive and helped us throughout the setup and maintenance process. They also offer the option to schedule calls to closely examine any issues, which I greatly appreciate.

Our team uses Missive daily, 24/5, and so far it has helped us eliminate unnecessary time sinks that we previously experienced. Review collected by and hosted on G2.com.

There are no major gripes; Just a few features that I, as an admin, would personally find helpful, such as seeing relationships between active rules and having the ability to perform test runs.

From the feedback I’ve received, the majority of people would simply like to be able to change certain aspects of the interface, but that’s about it. Review collected by and hosted on G2.com.

What I appreciate most about Missive is how it allows us to share and assign emails as tasks seamlessly. We can discuss specific details related to an email directly within the thread, eliminating the need to start a separate conversation. Additionally, the pricing fits our needs well, as we get all the necessary features without being forced into a higher, more expensive tier. Review collected by and hosted on G2.com.

I wish the task feature would display due dates and reminders more prominently, similar to how dedicated to-do list apps like TickTick do. Since reminders aren't prioritized as notifications, I often overlook them, which leads me to use the due date function less frequently than I otherwise might. Review collected by and hosted on G2.com.

I’ve been using Missive for the past 7 months as a virtual executive assistant, and it has been an absolute game changer. The ability to see all emails coming into my boss’s multiple accounts in one place has made managing communication so much easier. The integration with Todoist is a huge plus, it allows me to seamlessly keep track of tasks and ensures nothing falls through the cracks.

One of my favorite features is the ability to draft emails collaboratively in real time. This makes the review and approval process smooth and efficient, saving us a lot of back-and-forth. Overall, Missive has significantly improved both my productivity and my boss’s workflow. I can’t recommend it enough, especially for assistants or teams managing complex inboxes Review collected by and hosted on G2.com.

Honestly, there isn’t much to dislike. If I had to point out something, it would be that the mobile app could feel a bit limited compared to the desktop version, especially when managing multiple inboxes or long threads. It still works well but having a few more advanced features on mobile would make it better. Review collected by and hosted on G2.com.

We love the configurability and API integration options. Missive’s unique flexibility and integration capabilities allow us to centrally manage AI-assisted communications with clients across multiple channels, including email, Facebook/Instagram, Whatsapp, SMS, and even our own website chatbot and app. The support team is excellent too: when we needed an API adjustment, they responded quickly with an API update that helped us integrate Missive even more seamlessly into our larger tech ecosystem. Review collected by and hosted on G2.com.

Nothing to dislike - just a note that as your company grows, you’ll likely still pair Missive with other specialized tools like ticketing or sales systems. Also, with so many configuration options, new users may need a little time upfront to set up their ideal workflows. Review collected by and hosted on G2.com.

As an operations manager, Missive's ClickUp integration has been a game-changer. I can instantly convert emails into tasks and tickets for our team without leaving the inbox - just a click and it's assigned. This has eliminated the manual copying between platforms we used to do. The shared inbox lets us collaborate on responses whilst tracking who's handling what. Review collected by and hosted on G2.com.

Would be great to have more training videos on how to use the platform or a training knowledge centre with case studies on how other businesses are using Missive. This would help new team members onboard faster and ensure we're maximising all available features. More real-world examples of workflow setups and automation strategies from similar operations teams would be particularly valuable. Review collected by and hosted on G2.com.