Missive Reviews & Product Details - Page 2

Missive solves nearly every problem you have with your email inbox. It suits us as a business perfectly, and will suit anyone who is used to using their inbox as a to do list. One of the best features is you don't have to forward emails all over the place to different people - tagging people in an email so they can see it makes things so much neater and allows us to have a much better filing system for emails without duplications Review collected by and hosted on G2.com.

It can be a bit complicated to get your head around at first. I think for any team using missive, the difficult bit is working out how you're going to use it. There are so many features there isn't one way of using it as a team, so it's a bit of a trial and error situation to find out what works for you. However, it is basically an email program at the heart so you can just set it up as your email and slowly introduce the features as you go. Review collected by and hosted on G2.com.

Missive completely transformed how our team manages emails, chats, and collaboration. Instead of juggling between email clients, Slack, and project management tools, everything lives in one place.

The Implementation was extremely straightforward. Connecting multiple email accounts and setting up shared inboxes took only a few minutes, with no complicated configuration required.

The shared inbox, assignment rules, and integrations (Asana, n8n, CRMs, etc.) make teamwork fluid. The ability to discuss an email internally before replying is game-changing — it keeps communication fast, professional, and context-aware.

What makes it even better is how easy it is to create integrations and adapt Missive to our exact workflows. We literally use it every single day across multiple teams and brands. And whenever we need help, their customer support is incredibly responsive and genuinely helpful. It feels less like a vendor and more like a partner in our operations. Review collected by and hosted on G2.com.

We don’t really have complaints. Missive is intuitive, easy to integrate with our workflows, and the support team is top-notch. At most, I’d say power users like us are always hungry for even more features, but the product already delivers beyond expectations. Review collected by and hosted on G2.com.

Missive is the ideal tool for managing client support, team collaboration, and all aspects of email within our business. It offers (almost) every feature we require, and although it is quite comprehensive, it remains easy to use. Review collected by and hosted on G2.com.

I wish the AI integration with ChatGPT or similar tools could scan all the content in our account to provide insights, identify common issues, and suggest solutions. This would help us create more meaningful documentation and better train our AI bot. Additionally, it would be great if we could generate summaries not just for individual emails, but for entire email threads. Review collected by and hosted on G2.com.

For over six years, Missive has been essential to our team's communication strategy. It’s user-friendly, reliable, and perfectly supports our needs for email and collaboration. What sets Missive apart is their exceptional customer support—every time we’ve reached out, the team, including Phil, has provided prompt and effective solutions.

As we upgrade our systems to support our growing business, Missive will remain our go-to tool. Its fit for our needs and outstanding support are keys to our success. I highly recommend Missive to any team looking for a powerful communication solution with responsive support. Review collected by and hosted on G2.com.

I don't dislike the current Search Function, but I would like a better one. Also, a sidebar to display the file list would be helpful for long conversations with many files. Review collected by and hosted on G2.com.

Missive has been a game-changer for team communication and email management. The shared inbox feature makes collaboration seamless, and I appreciate being able to assign and comment without the need for endless forwarding chains. The interface is clean and intuitive, keeping everything organized in one place and saving time. Review collected by and hosted on G2.com.

The only drawback I’ve noticed is that the mobile app isn’t quite as smooth or fully featured as the desktop version. It works fine for quick replies, but it can feel somewhat clunky for more intensive use. Still, overall, Missive is an excellent tool that delivers on its promise of simplifying team email and communication. Review collected by and hosted on G2.com.

Missive has truly made collaboration on shared inboxes much easier. The ability to chat internally within emails, assign tasks, and co-write replies has been a game-changer for our team. All customer messages are organized, and interdepartmental collaboration has become much more transparent. The interface is intuitive, and the onboarding process was very smooth.

Previously, we used other tools that didn’t bring good results and only made our work more difficult.

I don’t use Missive at an advanced level – I mostly support the team with selected tasks.

Ease of Use

At first, I found it difficult to navigate the interface – it felt unintuitive. Now, with time, I manage much better, but it’s definitely a tool that takes some getting used to.

Ease of Implementation

Initially, the onboarding process was quite challenging for me – at times, it felt almost impossible. Only with help from the team and some time did I manage to get comfortable with the platform.

The main team using Missive was satisfied. Previously, they had tested more complex and costly solutions that didn’t work well in our company due to the number of mailboxes we manage across different countries.

Customer Support

I haven’t had direct contact with support myself, but from what I hear, the team is happy with it.

Frequency of Use

I don’t use Missive in my daily work – mainly for supporting the customer service team or checking incoming messages that require my attention. In that regard, the information flow works very well.

Number of Features

From my perspective, there are a lot of features, but not all of them are useful to me. Sometimes it makes simple tasks harder to complete.

Ease of Integration

I haven’t been involved in integrations and don’t use them directly. Review collected by and hosted on G2.com.

I don’t use Missive on an advanced level – mostly as support in certain tasks. It was really hard for me to get started at first; at times, it felt almost impossible to figure out.

In my day-to-day work, I often struggle to find a client in the database just by their company name – the search feature doesn’t always deliver the expected results. Review collected by and hosted on G2.com.

Our team has been using Missive daily for two years now to help us manage our customer support emails efficiently. It's easy to set up accounts for different users and assign them to teams. This then makes assigning emails to different teams' inboxes and other users. The rules are also easy to set up and allow us to delegate easily. Missive's support team is always extremely responsive. Integration with GPT and Trello has been nice. Review collected by and hosted on G2.com.

I don't have anything to dislike. Every time I run into an issue, I submit a ticket, and it gets promptly addressed. Review collected by and hosted on G2.com.

One of the greatest advantages of Missive is the wide range of functionalities it offers, such as AI integration and the ability to create automations through the Rules feature. Missive consistently remains current with frequent updates and new features, which has been a significant help for our company as we continue to grow and scale. Review collected by and hosted on G2.com.

We encountered a problem where Missive was loading extremely slowly because of the amount of labels we use. However, after reaching out to Missive's support team, they resolved the issue quickly. I am very impressed with their excellent support. Review collected by and hosted on G2.com.

The most helpful feature of Missive is being able to chat to other team members directly in email threads! I also prefer to direct message team members in many situations as opposed to starting new email chains. Review collected by and hosted on G2.com.

I find new search interface clunky, as I find myself constantly having to click into the filters menu just to clear all. I'm sure the new more robust search features are great, but half the time when I have to clear all I don't even know what filters were active that I was clearing! Review collected by and hosted on G2.com.

This is the best team email management system available in terms of cost, value, available features, and ongoing product updates. My company has used Front, ZenDesk, some type if Gmail Plugin for team email and self hosted Wordpress options to help manage the team email ecosystem and nothing compares to Missive. The set up and team training is completely worth the increased productivity of your team and the visibility into day to day operations. Saying that Missive is a team email management system does it a disservice. Missive is a unified communications platform that promotes team collaboration, transparency, communication task management, and offers tools that will inherently change how your organization communicates with each other and your customers. Review collected by and hosted on G2.com.

I would not say that I dislike anything, however as with anything there is a learning curve and whoever handle operations really should be the person to learn the system first and then teach it to your users. Review collected by and hosted on G2.com.